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Free Returns on 'Pretty Much Everything' for Sellers that Accept Returns @ eBay

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Free Returns on 'Pretty Much Everything' for Sellers that Accept Returns @ eBay
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doweyy on 04/09/2017 - 08:40 ebay.com.au (681 clicks)
Last edited 04/09/2017 - 09:24 by 1 other user

Here's a pretty cool deal which eBay is offering, free returns on most items bought on eBay. Had an impulse purchase that you don't feel like you want anymore? Just return it in the sellers window and eBay will cover the cost. This should be able to help quite a few people on here I feel :)

How It Works:

  1. Buy An Eligible Item Before 31st of December
  2. If it's not right, click "Return This Item" in your eBay and follow the Instructions.
  3. Send back free within your seller's return window as stated in their listing.

Can I Return?

  1. My Seller Accepts Returns
  2. My item is based in AU.
  3. My item is within carrier restrictions. See T&C's.

Terms and Conditions Here

As always, enjoy :)

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closed Comments

  • King Tightarse on 04/09/2017 - 08:45
    +8

    Only where seller accepts returns.
    It seems this is pretty much the same as the PayPal funded returns?
    https://www.paypal.com/au/webapps/mpp/returns

    • doweyy on 04/09/2017 - 08:46
      +9

      That seems to be the case, but you've got the factor in that people don't always use Paypal and going through ebay may be easier :)

    • JimmyF on 04/09/2017 - 08:52

      and is a "Remorse Return"……

      • doweyy on 04/09/2017 - 08:57
        +4

        A “Remorse Return” means a return for one of the following reasons:

        The item doesn’t fit
        Changed my mind
        Found a better price
        Just didn’t like it
        Ordered by mistake.

        So covers a lot of the purchases on here.

    • tin tin on 04/09/2017 - 08:53
      +1

      Another difference is you had to activate the Papyal offer, this one you don't have to which is easier

      • Krazyy on 04/09/2017 - 09:03
        +3

        You only get a certain amount of returns per year with PayPal.

  • [Deactivated] on 04/09/2017 - 09:17
    -2

    I guess I’ll return all those black QC35’s I have purchased

    • BargainCowboy on 04/09/2017 - 09:42

      It's only if item was purchased during the "offer period", so item must be purchased on or after Sep 1st.

  • mrwoo on 04/09/2017 - 09:18
    +22

    Poor ebay sellers…

    • JimB on 04/09/2017 - 09:27
      -4

      Why?

      It's only applicable for sellers who agree to accept returns.

      • jorf on 04/09/2017 - 09:39
        +5

        Ebay's options are poor in this regard. "This seller does not accept returns" implies that you would not be able to return a defective item, which is not the case under consumer law.

        So many sellers may feel that they are somewhat forced to select that they do accept returns in order to not unintentionally scare buyers away thinking that their rights to return a defective item would be void.

        Really, the text should say "This seller accepts/does not accept returns for change of mind or other remorse reasons".

        • Scab on 04/09/2017 - 10:14
          +4

          which is not the case under consumer law.

          Consumer Law doesn't apply if it's an auction or private seller.

        • stuckster on 04/09/2017 - 10:36
          +2

          @Scab:
          True. Worth noting.
          But the vast majority of items on Ebay are Buy-It-Now sold by registered businesses.

        • Scab on 04/09/2017 - 10:43

          @stuckster:

          It's really all pretty academic anyway as regardless of whether the seller accepts returns or Consumer Law, they have to honour any eBay/PayPal claims.

        • Calmago on 04/09/2017 - 11:52
          +7

          We have just started to hit this snag.

          So we accept returns, so it's clear to buyers that if there is an issue with there order it's covered.
          But our return policy specific states that we do not accept returns if you change your mind or purchase incorrectly. Which is standard Consumer Law.

          But now eBay have started say thing "Because" we accept returns it now means we must accept remorse returns. Regardless of return policy.

          Combine this with not been able to give out our phone number to provide support for any issues, this is just another thing sellers are getting screwed on.

        • jorf on 04/09/2017 - 12:10
          -2

          @Scab:

          I'm talking about business sellers who risk losing some buyers by having the "This seller does not accept returns" option activated, which makes it sound like the buyer has no options, not some rando flogging their broken old crap.

    • stuckster on 04/09/2017 - 09:56

      Why poor Ebay sellers?

      Because this is platform wide, Ebay will most probably be funding the cost of return postage, not the sellers. eBay is testing to see if the lure of free returns is more effective at driving revenue than the usual 10% off site wide. They might be right and if so, it would be cheaper for them than 10% off.

      Many sellers pay for return postage anyway to keep their customers happy and protect their rating.

      • greenie4242 on 05/09/2017 - 17:15
        +2

        Poor eBay sellers because people will be returning opened, now clearly second-hand items that are now impossible to re-sell. eBay may pay for return postage but will they reimburse the seller if a $100+ item is returned in a non-sellable condition?
        Before, if somebody bought something but realised they made a mistake, they might be put off spending $15-20+ on return postage just to recoup a fairly small amount of money. But if eBay pays the postage, people can and will use things up until the returns window, then return just about anything, possibly in poor condition.
        I used to work for Dick Smith many years ago when they had a 14 day no-questions-asked return policy, any people would regularly return stuff we'd never be able to sell again. We bore the cost because people felt safer spending more money knowing they could return something if they wanted. I know I personally sometimes spend more at shops with generous return policies, as I can buy it first then consider if the purchase is worthwhile, rather than the other way around.

        • stuckster on 05/09/2017 - 18:22

          No remorse returns. Check T&C's.
          Returns are only eligible if they are faulty, don't match description, are not fit for purpose etc. All of which should be referred to the manufacturer for warranty claim.

        • greenie4242 on 06/09/2017 - 03:56
          +1

          @stuckster: I think you read it completely wrong:

          1. The offer entitles you to return your purchase of an Eligible Item for free when:
            <snip>
            vi your return is a Remorse Return.

          T&C's mention nothing about not returning damaged or opened items.

          BTW "should be referred to the manufacturer for warranty claim" goes agains Australian Consumer Laws which state that the retailer must handle warranty claims if the customer demands it. The customer should never have to contact the manufacturer for repair of a faulty item if they purchased it from a retailer. That's the retailer's responsibility.

        • stuckster on 06/09/2017 - 08:03
          +1

          @greenie4242:

          Yes you're right. I did read it incorrectly. My apologies.
          That is going to cause headaches for sellers.

          BTW when I said "referred to the manufacturer" I didn't mean the customer should have to deal directly with the manufacturer, I meant the seller should be able to approve the return then refer the item to the manufacturer for a warranty claim therefore not being left out of pocket. But remorse returns are a whole different story.

  • Zenyatta on 04/09/2017 - 09:19
    +4

    Beware restocking fees. I've been caught out by this one during the free fashion returns promo that paypal had a while back.

  • BargainCowboy on 04/09/2017 - 09:38

    Works with TGG?

  • ydnic on 04/09/2017 - 09:52

    Can I return a MBA I bought from Myer a little less than a month ago (used it a little)?

    • King Tightarse on 04/09/2017 - 09:55
      +1

      No, but if you got it from Deacon, it's pretty much worthless - I would send it back as "goods not as described"

  • Aceboy884 on 04/09/2017 - 09:57
    +12

    Another way eBay Mod: Foul Language

    Half the time buyers rip open the packaging and returns good that are no longer in new condition

    Can't be resold as new

    But eBay don't care.

    So glad we no longer depend on eBay to run an online business

    • jason101 on 04/09/2017 - 10:24
      +5

      I'm with you - eBay keeps wheeling out the promo's to make the platform more appealing for buyers, unfortunately its poor sellers generally wear the costs of the initiatives in addition to the 15-20% in total fees (ebay, paypal, subtitle, fees also on postage amounts etc)

      My latest gripe is just after changing MANY listings to remove active content eBay have now announced they will only support https:// linked images from next month - so basically if you have a standard http://ww.....image or many they simply wont work in a months time.

      • stuckster on 04/09/2017 - 10:51

        The Active content adjustments were a pain. But you can just install an SSL cert ($15 per year). Switch them all to https. Not too difficult.

        • dealman on 04/09/2017 - 13:14

          The minimum I could find is trust wave. From VentraIP at 49 per year.

          Where did you get an ssl cert for 15$😀

        • Scumbag on 04/09/2017 - 14:32
          +1

          @dealman: Let's Encrypt is free https://letsencrypt.org/
          The certificate lifetime is only 3 months - however they do support automated renewals.

        • dealman on 04/09/2017 - 19:28
          +1

          @Scumbag:

          Thank you mate.
          I will look into it tired of paying $49 to ventra IP .

    • tin tin on 04/09/2017 - 10:34

      Can't sellers charge a restocking fee to cover those costs (open package), or are they worried it will scare people away?

      • Scab on 04/09/2017 - 11:01
        +3

        They can if they have a store and use the listing tool, but most won't as it would affect their feedback and rating (and this can affect sales and they can also be charged higher store fees by eBay if they fall below a certain standard).

        If you're a private seller there is no option to charge a restocking fee so you would have to increase the selling price to cover it, which would make you less competitive.

        • Aceboy884 on 04/09/2017 - 11:34
          +7

          These days I CBF about eBay

          What they are doing is deserting sellers

          In retail you work on small margins

          There's simply no incentive to sell on their platform unless you have to

      • krouton24 on 06/09/2017 - 12:28

        Plus buyers typically don't read that there is a restocking fee and when it's mentioned in the returns process the buyer tends to chuck a hissy and thinly vale a threat about negative feedback.

  • videoman on 04/09/2017 - 10:14

    This isn't like the ebay price match guarantee is it? Someone found out it only applies to "top vacuums" and "top headphones"?
    https://www.ozbargain.com.au/node/326925

    • Baebs on 04/09/2017 - 10:36

      "top" is so ambiguous as well, seems to be by certain brands.

  • eneloop on 04/09/2017 - 11:04

    Now I wish I had bought my Mrs from ebay

    • Scab on 04/09/2017 - 11:12

      Dropshipped?

      • eneloop on 04/09/2017 - 13:07
        +3

        I got scammed on gumtree

      • kiitos on 05/09/2017 - 12:44

        SNAD

  • plmko on 04/09/2017 - 11:19
    +1

    Do not go through Ebay return processes, it's borderline a scam. It's so convoluted, non automatic and will end up wasting a month of your life with back and forth Emails to Ebay reps who don't know a thing.

    Stick with Paypal and make sure you paid with a credit card.

    • Scab on 04/09/2017 - 11:57

      It's so convoluted, non automatic

      It's no different to PayPal, actually better as PayPal has to be manually activated and is limited to 8 returns per year.

      Only advantage of PayPal is you can do a claim within 180 days of the estimated delivery date as opposed to 30 days with eBay.

      As long as you follow eBay's rules you are fine.

  • bobmail on 04/09/2017 - 11:56
    -1

    Just want to share : I used paypal to bought camera dash from company but it was not working. I got told by paypal to return the item with my expenses then they will return the money. Shippping fee was really expensive so not worth it to send back one. So ebay and paypal is the same that you have to pay for return fee.

    • Scab on 04/09/2017 - 11:59
      +2

      Shippping fee was really expensive so not worth it to send back one.

      Why is that an issue when you get reimbursed?

      So ebay and paypal is the same that you have to pay for return fee.

      But you get reimbursed, no different to other companies like Amazon.

      It's the seller who has to pay in the end, not the buyer.

  • RedHab on 04/09/2017 - 13:12
    +2

    The problem with many items comes with:

    My item is based in AU.

    I've noticed many things that I've bought from eBay sellers that claim to be located in Australia, actually are not. Be especially wary of those claiming to be in Darwin, Australia. These things tend to come from China.

    The seller may be located in Australia, but the item often is not. I'm not sure how eBay will handle these.

    • Scab on 04/09/2017 - 19:04
      +1

      You would send the item back to the seller's address.

      If the seller is dropshipping then that's their problem.

    • stuckster on 04/09/2017 - 20:43
      +1

      Yeah, Darwin, NT is almost always Chinese seller. Watch those. Just check their feedback before purchasing. If they have lots of complaints about slow shipping you can bet the item is coming from outside AU.

  • PAXA359 on 04/09/2017 - 14:27

    So… the free return function is only for AU sellers or to whom is registered as based in AU on eBay right?

  • jason101 on 06/09/2017 - 07:10
    +2

    This promotion really sux and blows for sellers - It makes all mom and pop sellers adhere to the policies of huge corporations who have the ability to handle bulk returns in their volume.

    I had a client contact me today and mention I reduced the price of an item by $2 - he wants a refund of the difference, next thing I will probably get negative feedback and a no cost (to buyer) return on a $15 item (of which $7.60 was freight cost).

  • krouton24 on 06/09/2017 - 12:29
    +2

    Another day another way eBay has found to screw over sellers. They really do just keep besting themselves.

    Would have been nice to have some form of communication from eBay about this happening. At least as a heads up.

    I pity all those sellers who haven’t got there restocking fees cranked to the max 20%.

  • h3h3 on 07/09/2017 - 14:07

    my return fit into all the conditions of this offer, yet still asked me to pay for return shipping.. phoned up eBay thinking it may be a pay now, provide evidence and get a refund offer like paypal but then was told by eBay customer service that i need to pay for the return myself if it is a remorse return. anyone actually had any success with this yet?

  • inherentchoice on 21/09/2017 - 12:14

    I noticed this in the T&Cs:

    the Seller must accept your return in order for you to qualify for this offer.

    Trying to return an item that was delivered late. Hopefully it can be done.

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