Mothers Day Special: For a limited time only you can purchase a Xiaomi Mi Robot Vacuum Cleaner for just $399 with Free Shipping Australia Wide at RoboGuy. Comes with a 1 Year Australian Warranty. The Xiaomi Mi Robot Vacuum Cleaner outperforms robot vacuum cleaners that cost $1000 more. So hurry over to https://www.roboguy.com.au/products/xiaomi-mi-robot-vacuum-c… and place an order before it is to late.
OK, Just Rang Paypal, Refunded on the Spot, and he said I was very Patient. Waiting since 13th May 2017. He said he will report the seller. He said I should have reported after 2 to 3 weeks after not receiving Item. So any one that Paypal dispute, and waited the 10 days. Ring Paypal and they are refunding on the spot. All over for me. Now Buying from a seller you can Deliver.
Excellent!
PJC,
Thanks, off to Gearbite. A trusted seller who I know will deliver :)
and cheaper!
@jamchris:
And I will get it before RoboBoy can take any more pictures of his feet :)
Amazing, Order Sent, and not from I Rob U Guys.
Bloody stealth couriers. No knock, so now I have to pick it up from down the road. Will post an update when I've got it.
EDIT: And now it won't be dropped up the road until 7pm. Grrr. Knock you bastards.
reporting the item has been delivered today. No 5$ priority processing.
No delivery, item still not scanned after 'shipping' 2nd August, paid the five bucks priority.
Efff this for a game of soldiers…
Got an email with tracking saying it was shipped, didn't show up on the fasttrack website, waited a few days, still nothing so lodged with fasttrack and they have no record of it, will call PayPal as soon as I get home, this is so ridiculous.
Neogohan1 ,
Crazy
Keep us updated.
Lodged with Paypal disputes, I just had to mention it was for the order with Roboguy and the lady knew, said they'd received lots of calls so she straight up escalated the case so I've just got to wait the 10 days now for the refund, pending Roboguys response.
Good move.
Finally my tracking no. has details. In-transit between their Melbourne and Sydney depots.
Same… Received "Order shipped" email on the 2nd of August. and just received the first events on the tracking site.
I guess the 5 dollar priority shipping was a waste of money :(
Oh well, at least it will finally arrive!
Priority my chocolate starfish! Press for a $5 refund.
Just received PayPal refund this morn.
Roboguy never replied to PayPal over his 10 day period. Called this morning on 11th day and was refunded money in minutes.
Happy this is over and yes, what a waste of time!
I didn't even had to call. Received email from paypal ruling in my favour.
Gerbud, If you want it from a Trusted seller, with No BS https://www.ozbargain.com.au/node/322279 $359.96 Delivered CODE COZZIE And you wont have to see RoboBoys feet again :)
you wont have to see RoboBoys feet again :)
Im going to demand a pic of the sellers feet everytime i buy something and theres a delay in getting my goods.
I Just Updated my Address Name phone Number with Rob U Guys. I Put all his Details in so I will never get an email from him again. I Suggest others do the same. Account Details.
Edit
Izaak Lorenz
8018 Mahonga Road
Rand
NEW SOUTH WALES
2330
Australia
0422421249
[email protected]
finally, it starts -
Your parcel is currently in transit between our 'Melbourne' and 'Brisbane' depots.
07/08/2017
16:39:00
Melbourne
why some people still waiting for their delivery? Roboguy didn't care about updating us for awhile and keep delaying response to emails/PayPal dispute. Furthermore, there are much better deals with trusted seller out there for the same product.
am I missing something? after all this OZB, and we care about price/service …etc
msmhw
100% agree.
That's the exact same question I asked about a week ago and haven't received a convincing response yet …
At the risk of upsetting some, I can only guess that some people are just too busy with their lives to chase it up and don't mind paying lazy tax ….
But then again the same group of people would go all out to save a few bucks on other deals at the same time … go figure.
They don't call humans a complex creature for nothing!
@msmhw, Your logic is correct. I didn't want to have to go through a dispute process etc and wanted to give the Rob U Guy a chance. My mistake; Live and learn.
So I have mine now here in Melbourne.
Unboxing and gallery here http://imgur.com/a/dna1K
He's offering people a whopping 7% discount with a coupon code! That'll break the bank I'm sure of it.
Initial thoughts:
- Legit
- Instructions in Chinese
- Already have the Mi Home app so I just set it up using that
- Firmware update took 20 minutes or more, but I know these are important. From a review, the initial cleaning mode got a lot better with their first firmware update.
- Robot shouts hilarious Chinese alerts when it does things
Did a small circuit of the lounge room, about to go see how it went.
As to those wondering why I chose to stuck with Roboguy: well, I hate dealing with Paypal much more than I hate waiting. This was all before I knew they were actually ruling in people's favour, so I expected the worst. Shopping square also takes weeks upon weeks so I knew I'd be waiting regardless. Also, I know we love a good whinge, but for some reason I just didn't have it in me.
Don't forget to download the English voice pack, unless you like hearing it speak a foreign language haha.
Haha, I didn't know that was a thing. Thank you!
why not take it as an opportunity to learn a new language :-)
@jayzee: True, when you visit China you'll be able to tell people you're 'starting the cleanup' when visiting places or as you leave you can tell them you're 'returning to dock'.
How do i download english voice pack for Robo? I have app that is mostly in english, but not sure how to download English Voice pack?
http://c.mi.com/thread-199564-1-1.html
Taken from above.
You'll be able to install the English language pack by navigating to the Mi Robot's settings within the Mi Home app. Once in settings, head to Voice pack, and select the one that says English female voice at the bottom of the list.
Dont see in my APPversion 3.19.0
@Perumal: Sorry got it, select your robo from your devices, go to settings -> change language as you need.
Well done and also kudos for your patience. I bought through gearbite and one silver lining is that yours had the Oz plug thrown in whilst
I had to scour my own :)
Haha I am in the same boat as you! Thanks for putting it in more eloquently than I.
OK wait, no I haven't received mine yet.
7% discount on a future order….
Wow, that's confidence for you ;)
SBOB
He knows no one will take it up, so he is acually giving nothing away.
thanks for the heads up, glad you got yours (I'm curious how the cat is coping)
I can't believe how optimistic RoboGuy sounds in his letter of apology,; "here is a 7% discount voucher, please write a good review on my site" , "we had a rough start, but we're going to continue doing business as if nothing bad happened"…
Next thing he'll be posting another deal on OzB!
Mr Mrrtn
Any deals he posts in Ozbargins will be hammed with bad feedback.
Surely with a new account and new business name.
We need to be vigilant and keep an eye out! We'll need pictures of shoes from every deal posted just to make sure.
LOL! Who's game enough to post a 7% off 'thankyou' coupon code for Roboguy here? :)
Tempting, but "this code is only for logged in customer".
From 10th July..
We have been able to simplify how we will conduct delivery within Australia which will allow us to cut several days of postage time, this should hopefully make up for some of the days we have lost due to this unforeseen hold up. We are still aiming for delivery around the 26th of July, this will be a struggle, but we do believe for the most part we will be able to archive this.
Your 12-month warranty will not commence until the 1st of August 2017, so the delay in delivery has not intruded on your warranty period.
Also, we hope to have some very exciting news coming up for you in the next week, so stay tuned…
We would just like to say one big THANK YOU to you for purchasing with us and we really just can’t wait to provide your order to you.
Kindest Regards,
The RoboGuy Team
0422421249
Did anybody receive the big news? Good to know the warranty ticked down from Aug 1
smashed, No, my Big new was all mail from Rob u Guys now goes back to him. I was refund and Via paypal and bought elsewhere. I even have a Tracking Number that is Valid:)
My tracking number is still an invalid.
Izaaaaaaaak! Send robit now.
The 'big news' was the ability to possibly purchase an extended warranty. It was at this point I realised he had no intention of compensating for the delay so I got one elsewhere for $40 less.
Ok this saga is almost over for me. Ten days is up and PayPal has ruled in my favor, just waiting for the money to go back to my card. In the meantime, my vacuum from gearbite should arrive on Thursday. At least I ended up paying $50 less so not a bad outcome overall :).
Rpboguy never responded to my request for a refund via email even though his time limit for delivery was up. Such an untrustworthy seller and to think I gave him the benefit of the doubt and waited up to the last minute to request for a refund and finally a PayPal dispute.
My tracker has a new message, "Onboard - your parcel is ready for delivery".
Why have I perservered with Roboguy, to remind me of the lesson learnt the hard way.
Just got a knock on the door, it's finally arrived!
Delivered today with AU 2-pin converter rather sloppily taped to the outside of box. Haven't opened it yet, what's the hurry, I needed it 10 weeks ago?
Amazed how many people didn't cancel. He must have had a shed load of orders at the start.
smashed
My cancel Order Number was over 1600's
He's now selling xiaomi Mi box and router.. Apparently these are available in Australia.
great, now people can make use of the 7% coupon and receive their next order by er…christmas! Can't believe people waited so long though but at least it looks to be turning out well.
After being shipped on the 2nd of August my priority order has finally had its first tracking scan.
Horses for courses but out of principle I would seek refund rather than accept delivery and support this scum. Not to mention you will be paying 50 bucks less for the same product with better customer support from a reliable seller.
Okay, I held out for a while, just lazy yes. But when I didn't hear anything last week I put in a request for a refund. Nothing back yet and my paypal dispute was escalated to a claim. Now people are getting theirs?
u9tvfr
That is why I claimed, others were getting Tracking Info that were not able to be tracked for days. Lack of Updates and BS from seller. So I put in a claim and won. Glade I did, will have mine on Friday from another seller.
Ah $ht, I've done the same. THe claim was escalated immediately as well.
Finally received! All setup and doing a round of the house! Clean floors again
So I get this email today….
Dear Valued Customer,
We just wanted to let you know that all orders have been dispatched to Fastway.
If you have already received your order, then this is great news and we hope that you enjoy it. However, for those who have not yet received their parcels, they have been sent and you should receive them shortly.
For those whose tracking details are not working, we have contacted our Fastway Rep. and he mentioned that they have had problems with their scanners so this may be the reason for the lack of details on the tracking number. Some of our customer have received their orders without any tracking details showing, there is a possibility that this might occur with your order as well.
If you have any questions please don’t hesitate to ask.
Kindest Regards,
The RoboGuy Team
0422421249
He's so vague. And my tracking number is still not working.
I'll keep you in my prayers… Fastways are the shodiest couriers I've ever dealt with. It took me two months to get a bottle of whisky delivered from Sydney to Melbourne once. They stuffed up multiple times, lied to me and the sender, broke one bottle, claimed they'd lost my details etc etc etc. There were stuff ups all the way until the end (the last delay was when the driver called me to say his van had broken down and there would be another day's delay… I got it two days later in a damaged box). I had to chase them for updates every step of the way.
Thanks man. That is indeed a horror story! Fastway couriers indeed suck more than this vaccuum even but Roboguy chose them; perhaps the bad attracts the cheap?
@Naigrabzo: Must be thankful that he didn't choose Courier Please. More horror delivery stories from that company.
So priority shipping never happened but he keeps all additional payments for it?
before i raised a paypal dispute he had agreed to refund 5 bucks for priority shipping.
he obviously has no decency to voluntarily return the money even though he made people wait this long. what a scummy idiot
before i raised a paypal dispute he had agreed to refund 5 bucks for priority shipping
Has it been refunded?
didn't come to it since i just got the full amount refunded through PayPal
Even your standard idiot starting up a new business would have learned by now and ensured that comms were good and promisez were kept.
But not roboguy.
Like you say, no priority shipping, awful comms, customers still not receiving their item 2.5 weeks after they arrived in Oz..
If I didn't know any better I would swear this is an experiment to see how badly you can treat customers yet still retain them.
The top of the page says it all… This deal is 3 months old and could be out of date…
i wonder if anyone who ordered the tv, bicycle actually received them.
? Bicycle ? TV
And laptop too I think?
Unit arrived tonight (7.30pm!). Firmware upgrade took a while and waited 40 mins to bring charge up to 100%. HIT the clean button and was suitably impressed. Map scan shown on the app highlights how clever it is. It had no problem stepping onto the rug, and the only negative so far are it missed a few particles on the tiles next to the rugs edge, and the virtual wall needs to be taped down and not randomly laid in front of obstructions. based on a single use, I would recommend the unit, but maybe not the seller unless it was in stock.
Holy sh**.
Too gloaty, trying too hard I think.
Doesn't sound like our Izaak to me.
Their spelling and grammar is too accurate to be him actually. You’re right. Scarily similar, however.
Replying too much in the last 2 days, can't be him.
docpol, yes, it does.
story seems familiar, but this comment doesnt check out:
Remoxing posted Saturday at 11:12 pm
O.P.
"Can you explain? It is a $25 product and I will inform them how they can get their money back."
Doubt its the same guy, still an interesting read :)
Happy Mothers Day!
I'm off the roboexpress, my robot is cleaning away now.
I'm thinking my priority shipment was sent in the last batch because I added a roll of the magnetic tape to my order, more complicated than slapping a sticker on.
So I am still waiting for my tracking number to work.
I'm so happy, my vacuum from gearbest got delivered today and my PayPal refund is credited back to my card :).
Good work! I have put in a paypal claim but hope it arrives before then. I don't wish for any warranty. Actually Roboguy won't be doing business using that name for a while I think…. Look at those product review comments! [ ok apart from the one that he gave himself - even he gave himself 4/5!! :) ]
My Robotic Vac came today. No thanks to RoboGuy. Paypal refunded. Got from another seller who delivered without all the BS excuses.
Did you refund after the non functional tracking number was sent to you?
Yayyy!
@Naigrabzo:
No, just got sick of it Being in Australia, and no shipping updates. I had in my hands in 5 Day from Another seller. 3 months Was just too long.
Received mine
This was not a scam after all!
Happy Mother's Day!
In time for who's your daddy day!
The difference between this and a scam is you would have had resolution sooner had you been scammed.
Happy centenary.. 101 days old and some people are still waiting…
Finally received my tracking details last night (11PM). When I track my vac it says at the depot waiting delivery, the last update was 04/08. Hopefully it arrives today!!!