[Price Error] SanDisk 960GB SSDs (Extreme Pro & Ultra II) - $210.95 Delivered @ GraysOnline eBay or $179+ Shipping @ GraysOnline

RogueWolf on 09/03/2017 - 19:51
Last edited 14/03/2017 - 20:13 by 3 other users

Moved to Forum: Original Link

UPDATE: Sorry OzB's Its a price error unfortunately, expect refund & a $20 graysonline credit for the inconvenience, win some you lose some..

Graysonline email taken from posters comments:
"I regretfully advise that we are unable to fulfil your recent purchase of the SanDisk Products.
Due to a supplier data-feed error the product is unavailable. A full refund of your purchase price is in the process of being completed and funds will be transferred back to you via your original payment method.
I would like to assure you that this is a rare occurrence; we take every measure to minimise the likelihood of this happening. As an apology for the inconvenience, we have organised for you to be sent a $20 voucher to be used on your next purchase with Grays Online. This voucher will be sent in a separate email within the next 2 business days."

UPDATE Sandisk Ultra II SSD SATA III SDSSDHII-960G still available

Update: Unless your using a ebay coupon discount its cheaper on graysonline website $179+ shipping, thanks to tofuguts for picking up that

**Graysonline.com Website Links:
Sandisk Extreme Pro SSD 960G SATA III SDSSDXPS-960G
Sandisk Ultra II SSD SATA III SDSSDHII-960G

**Ebay Links:
Sandisk Extreme Pro SSD 960G SATA III SDSSDXPS-960G
Sandisk Ultra II SSD SATA III SDSSDHII-960G

Sandisk Extreme Pro SSD 960G SATA III SDSSDXPS-960G
Features:
Innovative SanDisk nCachePro technology delivers sustainable high performance 24 x 7 x 365
Sequential Read Up To 550 MB/s; Write Up To 515 MB/s
Up to 33% longer laptop life
TRIM support and Background Garbage Collection constantly free up unallocated blocks that once held data to lower latency and boost performance
SanDisk SSD Dashboard includes S.M.A.R.T. support to monitor the health of your SSD in real time to prevent data loss
Specifications:
Capacity: 960 GB
Read Speed: up to 550 MB/s
Write Speed: up to 515 MB/s
Interface: SATA Revision 3.0 (6 Gb/s)
Dimensions: 2.75 x 3.96 x 0.28 in. (69.85mm x 100.5mm x 7.0 mm)

Sandisk Ultra II SSD SATA III SDSSDHII-960G
Specifications:

Dimensions: 69.85mm x 100.5mm x 7.0 mm
Read Speed: up to 550 MB/s
Write Speed: up to 500 MB/s
Dimensions: 2.75 x 3.96 x 0.28 in. (69.85mm x 100.5mm x 7.0 mm)
Interface: SATA Revision 3.0 (6 Gb/s)
Operating temperature: 32ºF to 158ºF (0ºC to 70 ºC)
Endurance: MTBF: 1.75 million hours
Shock: Resistant up to 1500 G @ 0.5 m/sec
Vibration: 5 gRMS, 10-2000 HZ / 4.9 gRMS, 7-800 HZ

Computing

Related Stores

Grays
Grays

Comments

  • Mr_Faulty on 16/03/2017 - 10:24

    I have not received any email regarding refund, I purchased from Grays. Should i put a claim via Paypal?

    • velcrochicken on 16/03/2017 - 11:05
      +3

      I purchased direct and still have no refund. I have put in a claim via Paypal. They stuffed up, at least refund us ASAP.

      • The J man on 17/03/2017 - 13:28

        They want me to cancel my claim before they will process my refund. That sound normal?

        • pinchies on 17/03/2017 - 15:01
          +2

          There is no reason to cancel your claim - you won't be able to reopen it. They are the ones in the wrong, as they have your money and you dont have your product. You have nothing to lose by keeping the claim open, either they volunteer a refund, or paypal will force them to refund.

        • The J man on 17/03/2017 - 15:09

          @pinchies:

          Thanks mate, I thought that might be the case, but wasn't certain.

          Bugger them, they can refund me, then I'll close the case.

        • velcrochicken on 17/03/2017 - 15:19
          +3

          @Baltoski:

          Same situation, no way am I closing the case that's saying the issue is resolved when it's not!

          If I don't get it today I'll be emailing every manager at greys online.

  • xuqi on 16/03/2017 - 13:50
    +1

    Why is this still a 'bargain' despite being confirmed as price-error, and refunds issued by the company?

    It's been reported but the mods seem unwilling to reclassify….

    • Elijha on 16/03/2017 - 17:05

      People should revoke their votes. But a lot won't bother and even more won't know how.

  • bluesaber27 on 16/03/2017 - 14:20

    How do you check if you got the giftcard? Is there a place you check on ebay? Will that guy who purchased 30 get 30 giftcards? ( ͡° ͜ʖ ͡°)

    • ash2000 on 16/03/2017 - 14:51

      Will that guy who purchased 30 get 30 giftcards?

      No, he'll just get a greeting card saying "suck it up, buddy".

    • misu p on 16/03/2017 - 17:07

      And if he does, will he have to purchase 30 items to be able to use them? as that would be quite useless.

  • ash2000 on 16/03/2017 - 14:47
    +1

    Has anyone who ordered from eBay received there $20 voucher yet?

  • Galvatron on 16/03/2017 - 16:53

    Hoping that tonight, on the one week anniversary of this (profanity) up, we can hit them with the negative feedback.

  • scissorspaperrock on 16/03/2017 - 20:49
    +2

    Can finally Neg on Ebay,

    • snackerjoe on 16/03/2017 - 21:03

      Yeah, can see the neg comments already lol. May leave mine later tonight.

    • wlqrichard on 16/03/2017 - 21:10

      Submit mine already~

    • MadJD on 17/03/2017 - 09:44

      Left my neg…

    • Maglia Nera on 18/03/2017 - 10:17

      left my neg vote

  • Galvatron on 16/03/2017 - 21:16
    +2

    Negative feedback submitted. Encourage everyone else to do so also, lets hit them hard.

    • scissorspaperrock on 16/03/2017 - 21:19
      +7

      From my understanding they need to keep 98%+ feedback over the last 12 months to keep powerseller status (we all know eBay wouldn't revoke it from a cash cow, but in the ozbargain spirit lets try it anyway!)

      We need 295 Total Negs
      Current count 135

      I normally would not consider doing this, but grays have made it a habit of theirs to screw us over, and the fact it took them this long for some refunds (not everyone has been refunded) they need to be punished to learn from their mistakes.

      • Kiato on 16/03/2017 - 22:46

        They already have my vote. Kinda wish I split my order up so I could give more than 1.

  • RichardL on 17/03/2017 - 00:45

    Finally receive an email from GraysOnline…a week since purchase.

    Dear Richard

    This email is to let you know that your refund relating to case XXX has been approved.

    Your refund will be paid within 2 business days via your original payment method you used to purchase the goods. Depending on which financial institution you use, there may be a delay before you are able to see this refund on your statement.

    Please note if the original purchase was made prior to 6 months from today's date the refund will be paid via cheque or to the bank details provided by yourself.

    If you have any further enquiries relating to this or any other matter, please contact our Customer Service Team on 1300 362 536 or send a new email to [email protected].

    Thank you for your continued patronage.

    GraysOnline Returns Administrator
    Customer Service for GraysOnline

  • Serapis on 17/03/2017 - 02:21

    Refund email 1 week after purchase, refund delayed till probably next week and no voucher yet… poor form

    *** Edit, received voucher but 2 business days for refund means I wont get the money back till next week.

  • cmanc on 17/03/2017 - 09:42

    I was one of the first to order this drive when it was posted on ozbargain. I used ebay and paid by paypal. It took them 8 days total after receiving my order to get a refund back to Paypal (which takes a further 2-5 days to get back into my bank account). Imo this was too long. They couldve ATLEAST acknowledge the pricing error within a few days, while working on refunding buyers but they didnt. So I left negative feedback for them. Anyways no more graysonline purchases I think.

  • RockyRaccoon on 17/03/2017 - 11:47

    Ebay stats

    Yesterday it was 99%

    Now its

    Positives: 12432Negatives: 162

    This member's positive Feedback percentage

    = 98.7%

    • payton on 17/03/2017 - 13:59
      -1

      already climbed back up to 99%

      • RockyRaccoon on 17/03/2017 - 15:57
        +2

        You might need to refresh , because that seems strange, I see it now showing 98.6%

        • Mooncakes on 19/03/2017 - 13:22
          +1

          98.3% now

  • nadan on 17/03/2017 - 14:12
    +1

    Did my bit too.

  • velcrochicken on 17/03/2017 - 14:37
    +1

    Still waiting on a refund. Email to them just repeated rubbish about it being 2-5 business days away.

  • nubzy on 17/03/2017 - 16:04
    +1

    they dont even respond to my emails about cancelled laptop order. Useless time wasters Will leave neg feedback at earliest opportunity.

  • CH on 17/03/2017 - 18:25
    +1

    Do Grays use the American date style? I hope so otherwise my $20 voucher expired in January (7/1/2017).

  • regsofweb on 17/03/2017 - 22:08

    SUbmit Neg to them. No refund and voucher till now. Will avoid them ever.

    • ash2000 on 18/03/2017 - 16:34
      +1

      What? Stil no refund?

      I haven't received an eBay voucher yet. Has anyone else?

  • Kiato on 18/03/2017 - 00:35
    +1

    Just keep an eye out guys. They opened a case for non payment on my SSD order after they refunded my payment. Ebay kinda squashed that case but it's still a pretty dodgy move. It was just brought to my attention when a rep contacted me earlier this evening about a different case.

    11:09:38
    I have checked and can see that seller opens unpaid item case against you on 15 March 2017 and was closed after investigating on 16 March 2017.
    11:10:11
    i see … even though i paid for it and they refunded
    11:10:22
    those dodgy bastards
    11:10:32
    the case has been investigated.
    11:10:53
    Now, the case is closed and you do not have worry.
    11:11:42
    so is there any marks against my account ?
    11:11:52
    No.
    11:12:06
    Case shows closed.

    Anyway just keep a eye out peoples.

    • ash2000 on 18/03/2017 - 16:35

      Amateur hour.

  • Maglia Nera on 18/03/2017 - 10:18

    their rating is now 98.5% … which is over 12 months

    vs.

    1 month: 2111 positive / 23 neutral / 106 negative

    • xuqi on 18/03/2017 - 10:56

      98.4%

      • ash2000 on 18/03/2017 - 16:37

        I haven't left a neg yet, I'm waiting to secure the $20 voucher first. Then it will be 3 negs from from my household.

        At this stage they have only received approx 100 negs directly related to these Sandisk products. There were over 1000 cancelled Sandisk products .

        • [Deactivated] on 18/03/2017 - 17:04

          people dont leave negs usually for price errors however in case they should be.

        • ash2000 on 18/03/2017 - 17:17

          I'm not leaving a neg for the pricing error, it will be for holding onto my money for nearly 7 days for no reason. My comment will reflect that.

    • Maglia Nera on 19/03/2017 - 07:52

      down to 98.3% … am sure it can get to <98%

  • buy swap sell on 18/03/2017 - 17:06
    +1

    I only got the refund today, never got a voucher and wouldn't use it anyway as I won't buy from them again.

    Already left the negative feedback on eBay and left a negative review on

    http://www.productreview.com.au/p/grays-online.html

    • naira on 19/03/2017 - 11:09
      +2

      I think a lot were angry more of the slow response to reimburse. I don't get it though that you want to get compensated with a $20 voucher but then you want to leave a negative feedback. I asked my wife who works in retail, how long does it take to reimburse. She said you need to verify the item then make the reimbursement and it could take 3-7 min per reimbursement, depending on how fast you can work on it. We all know nobody can work straight 100% efficient at 3min/reimbursement. Assuming you have 3000 reimbursement to do and you have 2 staffs who also has to do other things like work on vouchers, inquiries and unrelated transactions. They might allocate maybe 1 staff to do the reimbursement. You do the math on how long it will take.

      I can't blame people being mad at them for always making this error. Obviously they should have some alert in place when an item is rapidly sold within 15min so they can verify and correct it.

    • Kiato on 19/03/2017 - 13:03
      +3

      It's not about not honouring the deal it's more about the slow communication. Not to mention the fact that once the errors were made about a hour or so after the eBay listings were updated on their end, so they had opportunities to correct the error before it got out of hand. 99% don't care about the voucher, I know a lot of us will only use it if we can find the sales manager / executive's address and we can send them 20$ worth of dildo's or items to similar effect.
      Most people are upset that there is still a large number of people that still are yet to get a response or refund I know for myself I am still waiting on 3 of 4 refunds across all of the "data feed errors". I'm also pretty pissed off that they tried to flag me for non payment aswell after they refunded the eBay purchase.

    • ash2000 on 19/03/2017 - 13:15
      +1

      @dsq

      You just don't seem to get it. Time for you to move on.

    • RockyRaccoon on 19/03/2017 - 15:14

      @dsq Agree waiting for voucher, before negatively voting isnt really fair. In my case I felt like those above, that the level of communication was really poor. Even when the deal was cancelled, instead of admitting an error was made, which there was, they just said "no reason". If they dont send me a $20 voucher because I voted them down, so be it.

      And my comments to them when I voted, were related to the communication, NOT the error.

      Sounds like they should stop employing ex journalism graduates whose life spin is "dont admit to anything".

      Now if only the pollies and the newspapers could accept that mistakes can be made, we might have more human..ity

  • Galvatron on 19/03/2017 - 17:23
    +2

    Enough chatter chatter, they're at 98.3% feedback rating, get hammering with the negs if you haven't already.

  • iLoveYourFace on 19/03/2017 - 23:06

    Anyone else still not gotten their money back?

    I bought 1 from ebay and 1 from their site, got 1 refund and 1 voucher.

    • Kiato on 19/03/2017 - 23:25
      +1

      I'm still yet to get money back for 3 of 4 transactions. My eBay was refunded but transactions through their site have not been refunded or even emailed about. If you paid using PayPal might be a idea to make a claim through them.

      98.2% almost there.

  • Brgc on 20/03/2017 - 08:08

    No refund yet
    3 transactions through their website, paid using PayPal

  • Flyingmoo on 20/03/2017 - 09:32

    I haven't got a refund yet either, how is it so hard

  • Maglia Nera on 20/03/2017 - 12:44
    +1

    98.2%

    still no voucher as promised - probably take them another 10 days ffs

  • lowndes8 on 20/03/2017 - 12:47

    Got my refund last week

    • snackerjoe on 20/03/2017 - 16:25
      +1

      Got mine too but I'd paid through eBay. Looks like the ones who haven't yet been refunded are the ones going through their website. Pretty crappy tbh, do they put less priority on those who bought via the website, maybe they're hoping if they refund quicker via eBay then people won't leave neg feedback?

  • DvD on 20/03/2017 - 20:31

    done - 98.1%

  • ash2000 on 20/03/2017 - 21:35

    Anyone got their ebay voucher yet?

    • xuqi on 21/03/2017 - 00:34

      They mentioned one being sent, but nothing added to the Ebay account yet. I'd never use it anyway so no biggie.

      • lou knee on 21/03/2017 - 17:32

        You should use it for a $20 item, otherwise to them this whole fiasco costs them nothing other than a reputation hit. If everyone who's actually received them uses their $20 vouchers then at least it will hit their hip pocket too and maybe they'll clean up their act.

  • great-price on 21/03/2017 - 20:47

    Down to 98% now. Any suggestions for the $20 voucher?

  • Piquant on 21/03/2017 - 20:53

    Used my voucher to purchase American Crew Defining Paste for $3.

  • payton on 21/03/2017 - 23:37

    Bought via Ebay, refund received back to credit card, but no $20 voucher.
    In the ebay email about the Cancellation Request, it says
    If you don't take action by 22-Mar-2017 (tomorrow), the seller will be able to cancel the purchase without your consent.

    So while some people are waiting for the voucher, their sale can be cancelled without their say so and they can't Neg feedback after?

    Did they just sprinkle $20 vouchers at random to keep people's hopes up?

    • xuqi on 22/03/2017 - 02:45

      Yes, if you don't use your vote by tomorrow you'll lose the ability altogether.

  • jiberz on 22/03/2017 - 22:13

    Where do you look to see if you have the voucher?

    • payton on 22/03/2017 - 23:58
      +2

      Just checked, it came to My Ebay Messages in last 24h

      • jiberz on 23/03/2017 - 09:46

        Ahh yep. Got it too. Thanks

  • lowndes8 on 23/03/2017 - 09:48

    Got my voucher but will not be using it to buy from that corrupt company

    • jiberz on 23/03/2017 - 17:04

      So you reject their free 20 dollar item? Win Win for them then.

      • lowndes8 on 23/03/2017 - 17:52

        sure did not getting my business i gave the code to my mate

        • snackerjoe on 23/03/2017 - 22:45

          You might want to look at point 8 on the T&C -

          1. The voucher is linked to your eBay User ID and cannot be transferred.
  • RockyRaccoon on 23/03/2017 - 10:40

    When I look at something at Grays eBay, the system indicates that the voucher is good until end of the year (31/12/17)

    • xuqi on 23/03/2017 - 16:28
      +3

      Plenty of time then for a future disappointing experience with them.

  • Galvatron on 24/03/2017 - 11:58

    Well done all, they've now dropped to 97.9% positive feedback.

    graysonline-australia (258587)
    97.9% positive feedback

  • WaywardOne on 25/03/2017 - 09:07

    I had a $20 voucher fail moment. I found a $15.90 item and somehow I was charged the full amount….damn!

    • Clear on 25/03/2017 - 23:20

      Paypal invoices usually show the full amount when coupons are applied. Check your bank account, cc or whatever you used.

      • WaywardOne on 26/03/2017 - 08:51

        Yeah I was hoping that too. I expanded the detail of the transaction and there's no mention of a voucher. I'll just give them a call tomorrow.

  • bluesaber27 on 28/03/2017 - 12:38

    I think to get the voucher you have to cancel the order first. i got mine after i cancelled it. The big thing that pisses me off is that grays doesn't admit it's a price error, they just say they don't have any stock.

  • scissorspaperrock on 01/04/2017 - 09:18

    97.8%
    They are a eBay Top-rated seller

    I don't need power seller next to their account anymore

  • MadJD on 01/01/2018 - 11:37

    My voucher expired today, waiting for it to be gone completely… :)

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