Steering Wheel Lock Major Issue?

bich.light on 16/12/2016 - 13:51
Last edited 16/12/2016 - 14:44 by 1 other user

Hey guys, I just wanted to get some opinions on whether or not a steering wheel lock is a major issue.

The car is covered by Australian Consumer Laws and I'm wondering if I can request a refund as the car has been towed away and is apparently being fixed.
Is this a major issue to warrant me requesting a refund?

I am in NSW.

"If you discover a problem that fails one or more of the consumer guarantees, you may be entitled to a repair, replacement or refund. You can go back to the salesperson and explain the problem. The seller must assist you and cannot tell you to contact the manufacturer."
https://www.accc.gov.au/consumers/health-home-car/motor-cars

"When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund."
https://www.accc.gov.au/consumers/consumer-rights-guarantees…

Again, a refund is only possible to be requested if it is considered a major issue.

Thanks.

Edit:
The car would not start (keyless car), the lights in the car would not turn on and the car would not lock. That's what they said but you could still move the steering wheel? I've also had two other issues with the car (minor) that have been taken back to the dealership. I've lost confidence with the car.

Edit 2:
What is a major problem?
A product or good has a major problem when:
it has a problem that would have stopped someone from buying it if they’d known about it
it is unsafe
it is significantly different from the sample or description
it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.

http://www.fairtrading.nsw.gov.au/ftw/Consumers/Consumer_gua…?

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        bich.light on 19/12/2016 - 23:17

        I wish it were a 2010 R35 GTR.

        Thanks

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        k-rokfm on 20/12/2016 - 09:52

        @bich.light:

        so what car is it?

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  tonsta on 19/12/2016 - 01:35

  +1

  Minor, it's repairable, just annoying it happened.

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  signanddatehere on 19/12/2016 - 09:13

  have the OP checked the remote's battery? it is quite common when the remote battery is dying, keyless function does not perform normally.

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    spackbace on 19/12/2016 - 11:51

    Can still start it by putting the remote against the start button, or steering column (depending on the car)

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  [Deactivated] on 19/12/2016 - 14:13

  Consumer law only really entitles you to a refund if it's a really major problem. This sounds like there's a problem with the battery/power - nothing major at all.

  You're entitled to a hire car while it gets repaired, nothing else.

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  smartazz104 on 19/12/2016 - 19:37

  I'm wondering if I can request a refund

  No. You couldn't get a refund for a brand new car, you really think you'd get one for an almost 7 year old used car?

  You won't mention what car it is, probably because you have no idea either. I bet you did zero research into whatever it is you bought and now regret it.

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  resisting the urge on 19/12/2016 - 19:40

  +1

  LOL. Jap car = reliable?

  They mostly just follow real car makers but have led the world in making cars designed to fail in 7 years for a long time until the Chinese (oh, and Jeep) started such large-scale production.

  That R35 monster Skyline GTR might be an exception to this, but at age it will be a technical nightmare to own: Low production, unique/custom tech, parts as well as new features constantly changed during (rather than just in between) production runs. No sane person would want one, given that the maintenance info is commercial in confidence, the manuals in Japanese, and few know them well enough to actually keep them reliable when used, let alone raced… or (!) abused in Japan for the first few years of its life.

  No wonder the OP has got cold feet, and is just trying to make a dealer or an insurance company (anyone else?) pay for the collossal loss caused by buying such a car (Supercar) at an unsustainably high price given that it is not easy to keep one functional unless perhaps it is 'only driven to church on Sundays by Grandma'.

  Esp. given that Supercars are eaten alive by things like Teslas these days.

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