Hi guys,
I'm planning on buying a new phone, which is the Samsung Galaxy S7 which is linked here, but should I trust Becextech?
I emailed them about the warranty on the phone, where they said that it was basically like a manufacturer warranty, but they provide it through their company for one year.
Thanks.
This is a false statement from the KTF, especially Dennis.
First, the phone was on for only 15 minutes, and there was no translator.
Second, I did challenge him about the technical details not asking him to withdraw the report as I do not have authority over him.
Third, I did not thread him to report. Who would I report to? This is nonsense
Hi Hanabi
We can appreciate that you are dissatisfied with our response. However, we had reviewed this matter and we are confident the correct decision has been made since KTF has issued their statement about their position and your initial accusation.
We will also report this to our PayPal manager.
Thank you
Handy
Becextech's model of business involves the resale of used "refurbished" phones that are described in fine print as "like new" and not clearly identified at the point of sale as second-hand. Most customers therefore believe that they are purchasing a new phone. Becextech is able to make a profit because the value of a used and repaired phone is considerably lower than that of a new phone.
I purchased an iPhone from Becextech. There was nothing in the phone listing or description that revealed that the phone was not new. It arrived in shrink-wrapped plastic and appeared to be new. Within six weeks it stopped working. I took the phone to Apple who told me that it had been purchased in the US two years ago and had been repaired (poorly) by a non-Apple third party. Having believed that I had bought a new phone, I was surprised and pretty annoyed.
I contacted Becextech and asked for a refund. A consumer is entitled to a refund, repair or replacement (the consumer's choice) under the Consumer Law if there is a major fault with a product. The same remedies are also available if a product is significantly not as described. I believed I was entitled to a refund under both grounds.
Becextech drew my attention to the fine print - a link on the website titled "condition", which (when followed) describes the phone I purchased as refurbished and therefore not new. Becextech also argued that the failure of the phone was a "minor problem" and I was therefore obliged to send it back for repair.
Having read about the terrible experiences of people who had sent their phone to the repairer, I decided instead to invoke PayPal's purchase protection process. PayPal were excellent - I spelled out what had occurred and PayPal promptly found in my favour and issued a refund. I doubt that would have happened if PayPal considered Becextech's conduct was above board.
Most banks have a similar facility with their credit cards that allow the consumer to obtain a refund for faulty products. My advice - if you find yourself in this position and have made your purchase via PayPal or your credit card, don't bother with the seller's "warranty" and go straight to PayPal or your bank and seek a refund.
It is almost amusing to read the number of posts by Becextech employees that begin with expressions of regret or an apology for disappointment. None of those posts go on to offer a refund. Very few concede that the product was never new to begin with. It doesn't matter how many "Word of Mouth" Awards or single-poster five star reviews a retailer has if they won't give you a refund for a faulty second-hand product.
Steer very clear of Becextech.
Hi TWLITW
Welcome to Ozbargain.
To start with, we would like to clarify that we carry over 10,000 SKU and we do from both brand new, renewed phones, demo, open box, cameras, lens, tablet, etc. All the items conditions are specified clearly on the condition tab. By default, majority of products on display are brand new, however there are few items that are not in brand new condition and the detail and condition are all specified on condition tab.
They are normally listed under 'Clearance bin' or 'Open Box special' categories unless the similar brand new models have been discontinued.
https://www.becextech.com.au/catalog/clearance-bin-c-131.htm…
https://www.becextech.com.au/catalog/open-box-special-c-192.…
Regardless the condition, they all come with 1 year warranty. We have repaired, replaced, refunded the countless number of purchase during the past 10 years. Under normal circumstances, if the first repair is failed then we will resort to replacement and in some case, refund with the condition, ie: no physical damag.
We understand that how frustated it's when the purchase item is failed, ie: faulty. We will do our best to get this fixed, however, please do understand that we never claim nor advertise it comes with 1 year full refund guarantee.
I believe that a business also deserves right to provide a remedy or chance to fix this including, but not limited to inspecting the item and fix, replace according to what was agreed on the contract. This, is also in line with ACL.
Unfortunately, based on your comment though, i do not believe that we were given a chance to offer the remedy. Rather, the resolution was made via PayPal. Feel free to correct me if i'm wrong though.
We would really like to look into this and see what happened as there is always two sides to every story. Please could you get back to us with the order # so that we can investigate further.
Regards
Handy
p.s: We genuinely expressed our apologies for the inconvenience that was caused and we really meant it. Once again, however, that we believe we have the right to offer the remedy and inspect the goods. Regrettably, we, sometimes, are not given a chance to do so.
(1) The phone I purchased was not identified anywhere in its listing or description as a refurbished phone. Other phones may be listed as "clearance bin" or "open box"; this one wasn't and I would not have purchased it if it was. I believed that the phone was new because the listing and description did not indicate otherwise.
It would be interesting to find out how many of the unhappy customers on this forum and others (eg. Whirlpool) have unwittingly purchased a second-hand product. Other posters : if you are in a similar situation, ask Becextech whether the phone you received was actually new.
A consumer should not have to read the fine print (ie. a "condition" link) to learn that a product is second-hand. If a product is used, it should be clearly identified as such in the title and description, every time. What is the reason Becextech doesn't do that?
(2) A seller only has the right to insist upon the repair of a faulty product if the fault is minor. A phone that stops working can hardly be described as such. The Australian Consumer Law clearly provides that the consumer has a right to choose a refund in that circumstance.
I was therefore under no obligation to follow your repair process; and why would I? Have you read the feedback that your other customers have provided about your repairer? Why would anybody choose to endure that over a refund? Would you yourself choose to go without a phone for several weeks (or longer) if you could receive an immediate refund instead?
The fact that Becextech do not advertise that a product comes with a refund guarantee is irrelevant and meaningless. That's the point of the consumer law; it requires the provision of a refund in certain circumstances, whether the seller advertises it or not.
Hi TWLITW
Thank you for your response.
First of all, as previously advised that they will be listed on open box or clearance bin unless the similar brand new models have been discontinued. I'm assuming that your one is the latter scenario.
Secondly, I cannot comment whether this is minor or major since (based on the comment provided) we were not given a chance to even inspect the phone yet.
Whether an issue is minor or major, it should be identified by a person who is qualified, ie: independent repair center, technician and it will also be depending on how severe the fault is and time taken to fix this.
I appreciate that you may disagree with the definition of major or minor issue, however, we stand by our comment that a business also deserves right to assess the fault/damage and provide a remedy or chance to fix this including, but not limited to inspecting the item and fix, replace according to what was agreed on the contract. This is also in line with ACL.
Furthermore, there is no clause from ACL that the only option for retailer is only refund.
Please kindly refer to the following for the tools that are provided by ACCC:
https://www.accc.gov.au/about-us/tools-resources/repair-repl…
Go back to the business and ask them to fix the problem.
Fixing the problem might involve a repair, replacement, or refund. If it is a major problem or can’t be fixed within a reasonable time you can choose.
Or
https://www.accc.gov.au/consumers/consumer-rights-guarantees…
If the problem with a product or service is minor, you must accept a free repair if the business offers you one.
If the business fails to give you a free repair within a reasonable time or cannot fix your problem, you can:
get it done elsewhere and pass on the costs to the business
ask for a replacement
ask for a refund
recover compensation for the drop in value below the price paid.
Last but not least, I will reserve my next comment until the order # is provided.
Regards
Handy
I was therefore under no obligation to follow your repair process; and why would I? Have you read the feedback that your other customers have provided about your repairer? Why would anybody choose to endure that over a refund? Would you yourself choose to go without a phone for several weeks (or longer) if you could receive an immediate refund instead?
How it's fair to the company if are referring bad after sales service from "others" experience without even giving them a chance to make things right?
My Galaxy S5 that i bought from them has the battery issue. I reported to them and all they ask is to send them the battery usage screen-shot before they can send the replacement battery. They did not even ask me to send the faulty battery back.
@harvey18:
Why would anyone ever choose to go through a postal repair process with an exceptionally bad reputation for a faulty product when a refund is available instead? I didn't "owe" Becextech "a chance" to do anything. I obtained what was rightfully mine.
@harvey18:
By the way, did you ask yourself why you were having battery problems? Sounds like something that shouldn't happen with a new phone.
Why would anyone ever choose to go through a postal repair process with an exceptionally bad reputation for a faulty product when a refund is available instead? I didn't "owe" Becextech "a chance" to do anything. I obtained what was rightfully mine.
By the way, did you ask yourself why you were having battery problems? Sounds like something that shouldn't happen with a new phone.
I own 15 phones in the past 20 years and only 3 of them got the issue.
1st was the phone battery issue, which i bought from Becextech and it was resolved without any hassle.
2nd one was , which i bought from Vodafone. Eventually, they referred me to the manufacturer. It took
3 weeks or so until i got my phone back.
3rd one was nightmare and which was another "local stock".
The bottom line is..
Ideally, there should be nothing that should ever happens to any phones. But hey, it's a phone alright and it's man-made. They are prone to fault too.
You should realize that nothing is last forever and anything can be "broken" at anytime.
Whilst refund may be sometimes an ideal solution, there is no such thing as "refund is available automatically" whenever item is faulty especially
if one has not given a chance to them. ACL is there to protect us as a consumers, but not for us to abuse them.
If you are talking bad reputations then a simple google research will also tell you that no company "repair process" is actually a "pleasant" or positive experience.
Here are some others who vent their anger:
https://www.ozbargain.com.au/node/204536 - Samsung
https://forums.whirlpool.net.au/archive/2574805 - Samsung
and the list goes on.
I don't expect miracles. Of course some units will be faulty and will fail. But where that occurs, the retailer should return the item to the wholesaler, obtain a refund and pass the refund onto the consumer. Becextech refused and so I enforced my rights. PayPal didn't consider that an abuse of the Consumer Law. What makes you right and PayPal wrong?
"Nothing lasts forever" is a uniquely hilarious response to a refurbished phone that dies after six weeks.
If you are a consumer, a refund is never not an ideal solution. Pretending otherwise is either dishonest or crazy or a strange mix of the two.
There is an absolute entitlement to a refund if the consumer is sold a faulty product pursuant to the Consumer Law. Repeating that there isn't does not make it so.
Of course there is poor feedback about other repairers. Nobody has an unblemished record. The feedback concerning Becextech is uniquely bad and disproportionate in its occurrence. In this thread alone, the comments illustrate extraordinary levels of customer dissatisfaction. That may be inconvenient to your defence of Becextech but it doesn't make it any less true.
Did you even read these importer warranty policy? "returning to manufacturer" is not applicable here since it's an import model. No matter where you bought the phones (import) from, it's the same things everywhere. They do not have manufacturer warranty support so they have to take care of these on their own. Why buy from them if you do not want to go through the "warranty process" from the first place?
Read again what my statement was "Whilst refund may be sometimes an ideal solution, there is no such thing as "refund is available automatically" whenever item is faulty especially
if one has not given a chance to them. ACL is there to protect us as a consumers, but not for us to abuse them." I was not saying i was not in favour for refund solution. In fact, i would much prefer a refund so i can purchase another new model or for less. It's, however, ethically wrong for you not to give them a chance to put things right. That's where the problem lies. You are not automatically entitled to "Refund-only" remedy. You should
give them a chance to make things right.
https://www.accc.gov.au/business/treating-customers-fairly/o…
A warranty against defects is a representation communicated to a consumer that if the goods or services (or part of them) are defective, the business will:
repair or replace goods (or part of them)
resupply or fix a problem with services (or part of them)
provide compensation to the consumer.
There is a reason why ACCC included the information.
The seller warranty does not replace "consumer guarantees" as consumers, but it does not means we can ask "refund-only" remedy and hence this statement "I was therefore under no obligation to follow your repair process; and why would I?" is incorrect.
I said that the retailer should return the faulty phone to their wholesaler. I made no reference to the manufacturer. If a retailer doesn’t have the kind of relationship with their wholesaler that allows them to recoup the cost of faulty returned goods then I hardly think that’s the consumer’s problem.
However, if you go back and read my original post, you will see that a big part of my complaint was that Becextech sold me a repaired, pre-owned, two-year old phone without clearly identifying it as such in the listing or description. I believed I was buying a new phone and that I would have recourse directly to Apple if there was a problem. If you read the other posts on this thread (and elsewhere) you’ll see that there are plenty of other people who have a similar complaint. Maybe if Becextech were more up-front about the second-hand nature of their products then fewer people would take issue with the need to navigate their repair process when something goes wrong.
If my approach was ethically questionable then why did PayPal find in my favour? Have PayPal got the ethics wrong as well?
As I think you know, the part of the ACCC information that you have chosen to reproduce relates to products with “minor” problems. A product that presents with a “major” problem entitles the purchaser to a refund at the purchaser’s discretion. Are you seriously arguing that a phone that dies after six weeks has a “minor” problem? I think I know what the common view would be. Shall we conduct a straw poll and see who agrees?
PayPal? C'mon mate. It's a very well known fact that getting money back from PayPal is a child's play. All you need to do is to report them that the phone is faulty before 180 days, give them the tracking number and they will grant you the full refund. They won't even bother to check the phone.
Putting aside of what you bought, its condition, the agreement, etc, which are not my concern, but, If you go back to my original post, i was only saying
that your "I was therefore under no obligation to follow your repair process; and why would I?" is incorrect
and plus, you are not automatically entitled to "Refund-only" remedy especially you never offer the business a proper chance to inspect your phone anyway and they deserve for a chance.
I stand behind my words and that's all there to it.
End of discussion
The PayPal refund process requires the consumer to open and exhaust an exchange with the seller via a PayPal complaint portal. In my case that involved about seven pages of claim and counter-claim. The complaint is then escalated to a PayPal member of staff; this requires a separate summary of what has transpired and justification for the request for refund. The summary is provided to the seller who has a chance to respond. PayPal read the consumer/seller exchange, the complaint and response and then they adjudicate. Becextech responded fully to my complaint over several pages. PayPal deliberated for a week and then found in my favour. You can call that “child’s play” if you like; but it was not, as you assert, simply a matter of providing a tracking number. To describe it in that way is either ignorant or dishonest.
There was nothing in any aspect of my contractual agreement with Becextech or the Australian Consumer Law that required me to follow the Becextech repair process. The product had a “major” problem and the choice of refund was open to me. You’re welcome to continue to say otherwise but I will continue to correct you.
It makes me chuckle to read that Becextech “deserve a chance.” Have you seen the generic Becextech thread on Whirlpool? It’s here : http://forums.whirlpool.net.au/forum-replies.cfm?t=961469. It contains 65 pages (!) of complaints over nine years. There are at least eight other threads on Whirlpool alone that detail similar problems. My experience was a drop in the ocean. I deserved to get the goods I paid for and when I didn’t, I deserved a refund. I think most people here know what Becextech deserve.
So long!
Hi TWLITW
Please allow me to at least clarify about the feedback and some other forum comments.
We have been operated over 10+ years with over 30,000+ feedbacks from various sites. 85% - 90% feedbacks are all positive. I admit that we are not perfect and cannot please everyone, but whenever there is an issue, we will always attend and rectify them. Things may go wrong from time to time, but we always do the right thing and will always be.
They are all published here:
https://www.becextech.com.au/catalog/reviews-awards-pg-32.ht…
Secondly, you raised a good point about Whirlpool Forum. Like OZB forum, the likely chance of customers who vent their spleen on any other forums like Whirlpool are much greater compared to others happy customers who may "deliberately" visit the forums with the intention to leave their positive reviews. Unfortunately, it's the fact and it's what is happening to (i would say) most retailers. Of course, happy customers will normally convert to return buyers instead.
On another side of notes, there were some positive experiences shared from fellow buyers in the past such as:
http://whrl.pl/ReKbGe
http://whrl.pl/ReHAac
http://whrl.pl/Rex2O3
http://whrl.pl/Rd6YeI
Last but not least, I appreciate you are not happy to return this to us for warranty and you had got the money back through PayPal and that is all good. Further, I'm also happy to accept your negative feedback here.
All the best.
Regards
Handy
Never buy from Becextech. They are not official reseller of every brands.
I bought SDC-RX1R2 at around AU$4,000 on 28/Jun/2017, And received 07/Jul/2017. But it was a faulty one. Worst thing is Sony Australia Service said they don't cover warranty. Because BecexTech is no their official reseller in Australia.
And I went this faulty camera to their designed service house. It was poor house. And it was a personal house which Old man is staying.
Worst purchasing experience and still waiting for their official replace…..
My wife bought apparently NEW Samsung S7 - just this week from BecexTech and when inspected at Samsung Centre for SIM related repair informed NOT even an official SAMSUNG product was sent to us but fake one dispatched
Be VERY VERY wary of this crowd
Hi Lifemax
I am terribly disappointed that your purchase experience was not pleasant. Clearly, this is not what you or we had envisioned for your overall experience
Basically, our stocks are sourced from Asia, Europe, or even Australia. We are not sure if the definition of "official" means Australian stocks. To start with, can you please get back to us with the order # so that we can investigate further.
Thank you
Regards
Handy
Hi, Has anyone have the same argue and conflicts with BecexTech ?
I purchased Sony SDC-RX1RM2 at around AUD4, 000 28/Jun/2017.
And received it from HK 7/July/2017.
And found critical faulty 14/July/2017
And requested to replace or refund for the faulty camera. (I sent many pictures to them ).
But they denied and advised me their service house for inspection and repair. It was horrible personal house which old man is staying.
Frankly I didn't want to leave my camera to them. However, I followed their procedure to get replacement or refund.
Parramatta Camera Repairs :
369 Liverpool Rd Ashfield NSW 2131
I took my camera over him for 2 days's inspection. Old man reported to BecexTech and told me this camera lens has critical fault and shutter box has serious problem. ( before taking over the camera to him, I brought some professional inspection
result made by real engineers.)
But BecexTech still dosen't get me refund or replace as new one.
The worst thing is Sony Australia Service advised me " BecexTech is not our official reseller. All products purchased from Becextech will never get Sony's warranty in
Australia. FYR, Sony Camera's offical service centre is ' Digicam'. Their repair house and repair equipment looks very professional and located in SA.
BecexTech advised me to replace the faulty camera as new one finally 22/7/17. but they says it must perfect original one.. but I attached protection film to the
screen. Of course , The faulty camera has no scratch, intact, dents nor chips. (This is just a techinially, functionally has a critical problem , no outer damage)
Can I trust their mails? Also I doubt their return address. (I believe this is fake address )
They send this mail me after noticing PayPal Claim issue.
below is their mail:
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
My name is Zlatan from BXT. I hope you are well.
First of all, I would like to express my gratitude because of your decision of entrusting your purchase to Becextech. Unfortunately this purchase did no go through as expected by any of us, and this has drawn our management attention because you received faulty camera which is definitely below our standard.
Again, our deepest apology for any inconvenience and frustration caused.
I'm writing to bring good news that the management have decided to offer you a new camera to replace the faulty one as long as it's returned in intact and perfect condition. And the PayPal dispute should also be closed from your end before we can send you the replacement.
Please send the whole items back to the following:
BXT International
Suite 41, Shop 336 Murnong Street
Point Cook Town Centre
Point Cook, Victoria 3030
Australia
Please ensure RMA card is accompanied with the shipment
http://becextech.com.au/catalog/doc/BecexTechRAFORM.doc
NOTE: Please make sure the box is included. The item condition will also be assessed to ensure it's still in new/intact condition, ie: no scratches, no dents, no chips or re-stocking fees may apply.
Please let us know the tracking # of the delivery within a week to ensure replacement remedy is still eligible, thank you.
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
I don’t believe their mails. They just want to close
PayPal claim case. I believe This is just a pretending. I will never get new one or refund from BecexTeh.
So frustrating…
Hi Mutjinpark
Please accept my sincere apologies on behalf of our team for not meeting your expectations. I assume your order number was 76364?
Please allow to us clarify some points of your concerns.
First of all, we are independent retailer actually. By default, all the items on sales are international model unless it's specified as AU stock otherwise.
This is stipulated on the stock information on clause (7)
https://www.becextech.com.au/catalog/terms-and-conditions-pg…
We never claim nor advertise that this comes with manufacturer warranty, however, instead it comes with 1 year warranty, backed by us as outlined here:
http://becextech.com.au/catalog/warranty-information-pg-20.h…
We are honoring what we have advertised and as such, we will fix your camera under warranty unless if it cannot be fixed then it would be replaced.
Secondly, we understand your predicament you are in and as such, we did offer you 2 remedies as follow:
Despite all of these, we got a demand from yourself to replace with another camera without imposing any condition such as camera has to be in original condition. Further to this, we also got a demand that we would need to send another camera to you before you are returning the original one on Sat, Jul 22, 2017 at 11:02 PM
Email is as follow:
"After I receive it, I will send you faulty one and clear the Paypal issue.Are you, your company managers have decided truly to give me new one ? Then send me new one first without conditions."
Unfortunately, we are unable to send another one until the original is returned. The bottom line is the original camera needs to be returned in original condition and from there, we are able to apply the remedy. Please refer to our DOA replacement policy:
https://www.becextech.com.au/catalog/shipping-returns-policy…
BecexTech offers 7 days ELF(Early Life Failure) or DOA return policy. You must notify us as soon as the product stopped working. Any DOA products will be replaced immediately as soon as it has been assessed. All accessories, items returned must be in original condition or product will be repaired instead.
Furthermore, we have explained the situation to PayPal and offered our remedy in line of our policy and ACL.
Last but not least, we ensure that you will get the replacement as long as the camera is faulty as per report and is returned in original condition.
Thank you
Regards
Handy
No no no.
I had a terrible experience with this company. I bought a phone and it had several issues with it so they asked me to send it back. I was informed that the phone was received and then had no further communication until I checked on progress. At this stage they said that the phone had been received with a cracked screen and damaged. Even though nothing had been mentioned previously they blamed me and asked if I'd like them to repair it at an expensive cost - I said no.(I don't remember the amount but it was high for a scene repair) they accepted no responsibility and retuned my phone cracked screen and still not functioning properly but by this stage they claimed it wasn't functions because it was from the damage. Basically this company took my money and left me stranded with a broken phone. It was terrible. I'm sure there are lots of working phones that customers are happy with, you just have to hope nothing goes wrong.
Hi Dbliss
Thanks you for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Our product comes with 1-year warranty backed by us as outlined below:
http://becextech.com.au/catalog/warranty-information-pg-20.h…
However, please do understand that physical damage will not be covered by warranty, ie: phone cracked screen. Normally, upon arrival, we will report you the condition of the phone.
To start with, can you please let me know your order # and i'm happy to review this case further. If necessary, i will disclose the report and email trails here with your permission
Regards
Handy.
Hey Handy. My new S8, order 76467 and a box load of quality accessories arrived on time and was expertly packed. I am very pleased. Thanks
I'm looking for the upcoming Samsung Note 8. Do you have any idea when this will be released?
Hi Mogod
Thanks for the order # and the positive comment
There is a rumor of the upcoming Note 8 release date on 23th August, but we would know the details until it's drawing near. Stay tune :)
Regards
Handy
This is by far the worst company (BecexTech) I have ever dealt with. As per the majority of other users over the forums I would not recommend using this business.
I purchased a S7 phone through them advertised as a dual sim. The phone arrived after a lengthy processing and postage wait. It was advertised as an international model with no model number provided. It ended up being a china model which doesnt have any Google services or the play store. The mobile reception on the phone didnt work when another s7 with the same sim in the same location worked fine.
The phone also did not function as a dual sim as advertised. I advised them that it had the incorrect sim card tray and sent them a photo of what it looked like along with what it should look like. They refused to accept this stating it was not the sim card tray.
They stated i needed to send the phone back to them for diagnosis which i did. Surprisingly they stated it was an incorrect sim card tray. This has been ongoing for almost a month and I requested a refund given the circumstances. They have stated i would need to pay a restocking fee along with both sets of postage over $120. Given they supplied me with a faulty device not as described this is absurd.
There are numerous cases of this on various forums where people have been required to go through courts to get there money back. This is the worst company i have ever dealt with and recommend you go elsewhere even if it costs you extra money as it is not worth dealing with them.
hi mont, thanks for joining ozbargain to post this
though reading through all the negative reviews on productreview.com sounds concerning.
whilst when you read all the 5 star reviews (at least for the first 2 pages) all the reviews joined productreview less than 48 hours previously and all of the reviews have a very similar style….
hmmmm
Hi Altomic
Thanks for raising this point. Unfortunately, there may not be a lof Productreview members who happen to be our customers, but it does not mean they are not legitimate though :)
We did send a follow up email inviting customer to share their feedback on Productreviews, Google reviews as well as WOMO hence the "join date"
Here are some "a few years-months old members"
https://www.productreview.com.au/profile/183773.html
https://www.productreview.com.au/profile/597065.html
https://www.productreview.com.au/profile/1416598.html
Also, if you noticed that a lot of negative feedback are also coming from 1 time poster and / or who just joined within 48 hours. Just saying..
Cheers
Sam
Hi Sam,
I am not normally one to post on these forums however the poor service is what motivated me. That is why this is the first registration and post. I want to assist other users not to be ripped off or waste their time.
Hi Boondocks79
All good mate. I welcome any feedback (be it positive or negative, that won't matter actually). Whenever we can resolve this then we will.
I was only clarifying what was actually happened normally for general audience and i was not actually (and specifically) referring to your comment
Thanks
p.s: Kindly check my other comment for your case
Cheers
Sam
Have you ever seen deals from that shop in ozbargain? Many? Few? Rarely? Never?
Never is the correct answer.
because they are not good.
Just stick with ozbargain before buying stuffs. Or ask first/wait for a deal.
"both sets of postage over $120."
so they put low unit price but add $60 postage, to be able to sit on top of google search result page. interesting tactic…!
people here will be cursing on just $25 postage haha
Sorry postage was $29.95 but they also are charging a restocking fee despite the item being faulty. So total out of pocket for what thry are offering is $120 and that is with no phone or anything to show for your money except one month of frustrstion
Hi Boondocks79
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Are you able to advise your order # to start with so i can look into it?
Cheers
Sam
Order Number: 76638
Thanks mate. I will look into this and get back to you in 1 - 2 business days
Cheers
Sam
Good Evening Boondocks79
I appreciate your patience. I have investigated the issue and here is the history:
July 13th: you reported the issue "The phone I received was not the dual SIM model that I ordered and paid for". A photo was provided on the same day
July 14th: we confirmed if we sent a correct phone based on its model which is G9300. At the same day photos of the SIM card tray were provided and full refund was requested. A signal issue was reported as well.
July 15th: there was a wrong diagnosis due unclear pictures which lead him concluded that the SIM card tray was correct. On this email, relevant return policy was also explained as well which is either replacement or refund under POM charge as per our replacement policy below:
https://www.becextech.com.au/catalog/shipping-returns-policy…
"Apart from that, BecexTech also accepted the return that is caused by human error such as wrong description, wrong colors. No charge will apply. The replacement will be sent out immediately as soon as wrong product is assessed. The same policy applied, wrong item must be in a original condition. This incident must be reported to us within 48 hours."
The original remedy was to replace the unit.
July 17th - 30th August: You did made a purchase from other company on 17th August and there was a disagreement over the replacement and refund during this period where our remedy was only replacement whilst you requested for refund.
1st August: Your case manager, Galang informed you that phone was received. There was no signal issue detected. Note that "play store" issue was only raised on 9th August (a few days a go).
The case was put on hold because there was no clear agreement or if not, the replacement should had been arrived by now.
I acknowledged that there was an error with sim card tray and i'm terribly sorry for the human error, I would appreciate, however, if you can please at least allow us to address the issue for you. Instead, however, you placed the order from other store and left us with no options, but a refund. It's kind of a let down to be honest especially we were committed to resolve this by delivering the correct unit, ie: dual sim.
Under normal circumstances, there is not much i can do to waive this, but i will grant your full refund request as We have no wish to have bad relations or ill feelings with anyone. Iife is too short
I will instruct Handy to action this for you.
Thank you
Cheers
Sam
@r3dshadow: in relation to this, the photo was clear to show there was not cut out of the sim tray along with the text where I explained this.
The phone supplied was the China model not the international one advertised which is why the Google services did not work. As for the service issue this phone showed no signal when another s3 and s7 at the same location showed three bars with the same sim, there is still an issue with that. If you have only tested it in an environment where there is strong signal it will not display.
Due to the timeframes and being told it would only be replaced with the same model, a poor Chinese one with no Google services that is why I wished to have the refund along with the poor customer service and being required to send the phone back instead of agreeing it was the card tray and sending me a replacement tray.
I appreciated you getting back to me and following this up. Please advise when the full refund has been processed.
Hi Boondocks79
No worries mate. I'm glad to be a help. Full refund has been done for you as previously agreed.
On the flip side, i hope you are able to shed some light in regard to the following though:
You mentioned that what triggered you to request for a refund was due to "timeframes" and told it would only be replaced with the same model.
Which "timeframes" you are referring to? It's just after the initial report, ie: about dual sim issue on 13th July, a refund was immediately being asked within 1 business day on 14th July. Please let me know if i'm missing something?
Also, at this stage (13th July), there was no mention about the Play store. Were you aware of the absent of Play store at this time (13th)? If so, did you report this to your case manager? At which date? It's just that, aAs mentioned previously, Google Services, ie: Play store issue was raised 6 days ago. If your case manager had made aware about this then the replacement would also address this issue since the replacement will have Play store for sure.
Thank you for the clarification
p.s: Frankly said, I have checked the pictures by myself and they were not clear enough, unfortunately.
International Stock means it can be sourced from various countries including, but not limited to Asia(including China). Europe, America or even Australia. Regardless, all functions will run well.
Thanks
Cheers
Sam
The images shows no cut out along with the text surrounding it stating this was the case. If they were unclear why was I not asked to send furtger photos instead of stating it is not the sim card tray?
All Chinese S7 models do not include Google in their base install so you stating the replacement will have tge play store directly contradicts the advice given by your support area stating I would only receive the exact same model. This would again be Chinese without the playstore.
At the end of the day for a description stating it was professionally assembled and fully tested there seems to be a large amount of problems that got through your rigorous testing.
Hi Boondocks79
Thanks for the response
You are right mate. I'm still investigating and questioning the related dept and your case manager, Galang as to why more pictures are not being requested.
Also, i would like to clarify the replacement confusion.
Galang response on Jul 15, 2017 at 9:36 pm, "replacement would be the same model" really means that it would be an international model not Australian model and was a direct answer of the following request
"…Or for the phone to be replaced with a brand new Australian model being SM-G930FD." that was sent on Jul 15, 2017 at 6:55 pm.
Again, that was due to around 13th July - 15th July, there was no mention about the Play store.
My response here," the replacement would also address this issue since the replacement will have Play store for sure" was an updated response after the Play store issue was reported 6 days a go.
I hope that clarifies.
Last but not least, I hope you are able to shed some light in regard to the following so i can finalize my investigation:
You mentioned that what triggered you to request for a refund was due to "timeframes" and told it would only be replaced with the same model.
Which "timeframes" you are referring to? It's just after the initial report, ie: about dual sim issue on 13th July, a refund was immediately being asked within 1 business day on 14th July. Please let me know if i'm missing something?
Thank you for the clarification
Thanks again
Cheers
Sam
DO NOT PURCHASE THROUGH BECEXTECH! Don't even think about it!
I ordered a Sony Xperia Z3 compact in January this year.
Phone number 1 arrived with a faulty touch screen, after being refused a refund (despite this being a major fault thus a breach of ACL) I felt belittled into accepting a replacement phone.
Phone number 2 arrived and the back was snapped open… once again refused a refund… and despite asking, I was not even offered compensation for the depreciation of the phone within this time. The phone depreciated so much in relation to technology that the phone was no longer for sale on their website.
Phone number 3 arrived (AUGUST, 8 months later!), and guess what BROKEN! I wasted a whole evening setting it up with wi-fi to ensure it worked then when I went to insert the sim, the sim tray was completely missing and the place where it should be was clearly broken/snapped.
If I do not receive a refund this time I will go to the tribunal. In fact I've already started the application and will submit in two weeks if I don't receive a refund.
Worst experience ever!
BecexTech… my order number is #70564 if you care to do anything about it.
Hi Timtam77
Thank you for the order # and report.
Please accept my apologies on behalf of the team who handled your case. Multiple RMAs are certainly not common Coincidently and I'm not too happy with this as well. Coincidently, this case has been escalated to me just today.
Please allow 1 - 3 business days to check and offer a remedy for your situation.
Thank you for your patience
Regards
Handy
Still have not come to an agreeable solution… BecexTech certainly do not value their costumer service. I certainly won't be a repeat customer that's for sure….
Hi Timtam77
I believe that as per Mon, Aug 21, 2017 at 4:23 PM email, the refund (either store credit or cash refund) was being offered to you. Furthermore, the 2nd return postage has been reimbursed on top of this.
At the moment, I'm still requesting for final approval for 3rd shipping fees since I'm unable to reimburse the first one
Thank you for your patience.
Regards
Handy
@Hanlie: The offer on Monday only offered a partial phone refund for cash. However, now I have been offered a full refund for the phone and instore credit for postage costs. Thanks.
@Hanlie: This series of events is almost identical to my case: 4 phones, 3 repair jobs, 8 months, all faulty. Yet no refund has been offered when this is the only viable solution as another faulty phone is not going to solve the issues. Why is this???
Hi Madaame
Please kindly refer to the following:
https://www.ozbargain.com.au/comment/5020539/redir
I will review your case along with management team and get back to you with the appropriate options.
Kindly allow me 1-3 working days
Regards
Handy
Avoid this company. Dodgy AF!
I ordered an Iphone 5 on the promise of 4 day turnaround. It took lots of hassling to get it delivered in 4 weeks. Whilst it looked like a factory new Iphone straight out of the box, the charger was not Apple product and did not work on it or other iphones. They must have switched for a dodgy fake one. I raised this with them and the fobbed me off with some story about how it was my fault it didn't work. When i borrowed a charger that did work, the battery later went flat faster than my old clapped out phone… weird.
TO top it all off, the credit card used to purchase with them has been compromised by a related business entity called Julian Technology and has had to be cancelled, so more hassle to set up automated bill payments and so on with a new CC number.
Not worth the bother! crooked operation that will waste your time and not save you money.
Hi Jesus
Please accept my apologies for the disappointment that caused.
I would like to explain that if our standard delivery time frame may take 7 business days processing and 5 business days delivery. On a rare event, it may go beyond delivery times, however, there may be the reason for it such as it's going to the rural area, customs delay, etc, but again it's not common.
https://www.becextech.com.au/catalog/shipping-returns-policy…
Standard Delivery:
Leaves warehouse in 3 - 7 business days once order has been approved
Delivery will take 3 - 5 business days once the order has left warehouse
To start with, can you please your order # so I can look into it? I will hold other comments until order # is provided
Thanks
Regards
Handy
Hiya Handy
I bought phone off Becextech and was quite happy with it. Read my experience:
https://www.ozbargain.com.au/node/257136#comment-4273303
I'm now looking at the new Nikon D850. Do you have an idea when this will be released?
Hi Meister
I hope you are well.
I am unsure about the exact release date about Nikon D850, but it should be somewhere around September this year. We are taking pre order for this model in case if you are interested :)
https://www.becextech.com.au/catalog/advanced_search_result.…
Regards
Handy
Where should i send the phone if i got the warranty issue?
Hi Dduddp
We have several repair agents in Australia and may assign to an appropriate one accordingly.
To obtain correct return instruction, please contact our CS team at first before sending a faulty item.
Hope this answer.
Regards
Handy
I'm thinking of purchasing the Panasonic Lumix GH5 for $2,030 but after reading all these negative reviews, I'm scared sh*tless.
Would definitely prefer to buy locally, but it's about a $600 difference in price. Are the GH5's Hong Kong stock and under international warranty? The guy that posted above about having to take his broken camera to some creepy old man's house for repair sounds dodgy as hell ..
I'm glad I looked at OB because judging by Google search, Becextech actually has a really positive review rating. Seems like there's another side to this story, though.
Also, would I be required to pay an import tax for ordering this to AU?
Hi Cheru
Hope you are well mate :)
Our stock source may vary because we order item from several suppliers.
Panasonic itself does not offer International Warranty, unfortunately. Instead, it comes with Becextech 1 year warranty.
Import tax may apply due to the camera value which is more than $1,000
Hope this answer.
p.s: I will not answer the creepy old man, etc since it's not true and considered as "personal attack" against the technician.
Regards
Handy
I wish you the best of luck! My experience with BecexTech AU with regard to a warranty claim has been nothing short of HORRENDOUS!! Customer Service is virtually non-existent …….but lip service is abundant.
Hi Disgusted
Please kindly refer to my reply here:
https://www.ozbargain.com.au/node/257136?page=2#comment-5177…
Cheers
Sam
They're at it once again. We bought an iPad from them and they claimed it was new and the battery failed. We took it to Apple and they said it was faulty and it had been refurbished. We tried to get our money back but they refused to refund our money and offered to repair the iPad. We sent it back for repairs they kept it for one month and returned it locked. We have been asking the for the pass code and they keep telling us to send them a video of the problem. They also offered us 30 day warranty after returning the iPad but it's useless as we can't use it without the pass code and that is how they use up the warranty period. So if we have any problems after the so called extended warranty period, we have no come back. They're rip off artists and they need to be shut down. They're the worst online experience and I highly suggest to anyone thinking of buying from them to think seriously about it. Buy from a reputable online merchant or just go to a reputable retailer. I think this is a good case for A Current Affair to pursue and perhaps gather all the people who have been ripped off by these scammers.
Did you get your money back? I would be doing a credit card chargeback and complaining to every government department possible. Did you use Paypal? Their buyer protection may help you.
you definitely browsed ozb before purchasing that, right?
why not just wait for a deal from good stores, or at least search here for the store name?
or, before buying anything just google store name review
Hi AMG
Thank you for the post. I appreciate you were taking your time to write this experience.
Our company sells both brand new and refurbished item. We differentiate it by putting the condition of each respected products at condition tab and more recently, remarking the condition at product title.
In regards of warranty issue, I would like an opportunity to review this case. Please advise your order number or e-mail us again, put my name on the subject title and I will look into this for you.
Thanks
p.s: The only reason I can think of is you may be getting extended 1-month warranty is because the original warranty had expired (more than 1 year), but again, I'm unable to comment further until I got the order #
Regards.
Handy
DO NOT DEAL WITH BEXECTECH! - I was stupid enough to do this to buy my first Smartphone. I got a Samsung Galaxy S5, put my sim into it, and the battery - inaccordance with the manual/instructions. I also put my phone in a case to ensure the screen doesnt get scratched and to protect my phone. The bottom left of the screen was raised - I figured this was normal. Eventually my screen cracked when I pressed the Home button. I contacted BecexTech to have this repaired under warranty - and so began the torturous ordeal! IMMEDIATELY they responded that the crack was because I exerted abnornmal presure on teh screen and so not covered under warranty. (Surprise!). This response was without asking/investigating the fault. I went to my local shopping centre and asked the Samsung shop what could have caused the cracked screen. They took one look at my phone and pointed out that the screen was lifted/raised at the lower left….then asked me to remove the battery. He placed the battery on the counter, flicked it with his finger and it spun faster than a fidget spinner!! He showed me that the battery (supplied with my phone) was swollen and bulging; and explained that this defective battery is what casued the screen to lift, and that it was only because I used my phone so gently that the screen had not cracked earlier. I relayed this info to BexecTech - who, again, IMMEDIATELY claimed the damage was my fault. After more than a dozen emails back and forth (yep! as others on this site have mentioned, you cannot contact them by phone) I sent my phone back to them so it can be assessed for warranty claim. SURPRISE - they have denied any warranty claim. On top of that, they are demamding $55 to return my property to me. When I received an email (as I requested) to confirm that my phone had been received, there was a photo of my phone and the packaging I sent it in. The repairer report that was emailed to me yesterday said ….wait for it!….."the screen is cracked and needs to be replaced" - and this report from their "independent repairer" happened to include the SAME PHOTO, packaging and all, that was emailed to me from BecexTech on 05/10/17. There was no mention of what caused the screen to crack, no mention of the dfective battery, nothing at all other than "the screen is cracked and needs to be replaced" at a cost of $165. Talk about DODGY - appalling Customer Service, and zero warranty. I will be contacting Consumer Affairs to take this matter further. In the meantime, please, PLEASE, PLEASE AVOID DEALING WITH THIS COMPANY.
Hi Disgusted
Please accept my apologies for the disappointment and frustration caused. To start with, can you please advise the order #?
Meanwhile, I would like to explain if basically physical damage is not covered under warranty in normal circumstances. This standard term is also applied by global manufacturer such as Samsung.
The assessment is done with our 3rd party repairer who is more capable to examine a cell phone.
We are happy to review this case further provided if you can supply the supporting statement from Samsung which states that "the crack was caused by bulging battery" as per your report above.
I look forward for your positive response. Thank you.
Regards
Handy
Hi Hanlie/Handy.
My order number is 200033029. You are VERY, VERY familiar with my case, since you are the Customer Service Officer I have been emailing. I will also reply to your email directly. It is extremely difficult to accept your apologies for the disappointment and frustration caused given this complaint has dragged on for almost a month already ('thiough I do respect the courtesy on a public forum like this), and the fact that you refuse to return my phone unless I pay even more money - $55 - for the faulty product you supplied.
Your warranty is as useful as an ashtray on a motorbike, because at every contact you refuse to honour it. ACCC website states that "If the problem is major, the consumer can choose to reject the goods and obtain a full refund or replacement. A purchased item has a major problem when it is unsafe." Accordingly, as advised on 25/09/17, 27/09/17 and 29/07/17, I reject the goods (Samsung Galaxy S5 G900 4G LTE 16GB Smartphone), and require a refund in full (including postage) of $377.95
Your 3rd party repairer I was told to send my phone to was Digizone Electronics, and yet the damage report you emailed me was from Fix Your Gadgets!??
The damage report from Fix Your Gadgets states "As shown on the above picture, phone got physical damaged on the front screen and it needs replacement" and you want to charge me $55 to return my own property!! There was no mention whatsoever of the faulty bulging/swollen battery that caused the screen to crack, and the "above picture" was the SAME photo that you emailed me to confirm that you had received my phone. Naturally, this certainly raises suspicion that my phone was not physically examined in the course of preparing the 'damage report'.
The damage report made no mention of the problem with the battery! As I have made quite clear to you in the 19 emails back and forth between myself and BecexTech since 16/09/17, the physical damage was the result of the faulty battery supplied when I purchased my phone. I even emailed you several photos of the damage to my phone - lifting/raised screen, and cracked screen - on 23/09/17, and these photos were far more detailed than the one that came from BecexTech and Fix Your Gadgets (SAME PHOTO).
There is ABSOLUTELY NO JUSTIFICATION for charging me $55 to tell me the screen is cracked and needs replacing, when I had already drawn your attention to this on 16/09/17. If your 3rd party repairer is "more than capable", could you please explain why he made no mention of the faulty bulging/swollen battery!?! Surely you can understand my concerns with your "3rd party repairer"!?!
I would love to have been able to provide a positive response, and will do so immediately I have received my refund.
Regards
Disgusted
Hi Disgusted
Thank you for your order #. I will look into this and let you know in 1 - 2 business days
Cheers
Sam
Hi Disgusted
Thank you for patience. To start with, i understand the predicament you are in and im well aware about major or minor fault regulated by ACCC, however, I would like to make it clear if that term is applicable for eligible warranty claim.
At the moment, we are presented with 2 facts:
1. The phone screen is cracked and damaged as follow:
https://www.dropbox.com/s/l5attbjve7yh96f/Phone%20screen.png…
2. I had personally asked Digizone and they could not see any evidence that battery is bulging.
Citing from CAV:
https://www.consumer.vic.gov.au/shopping/refunds-and-returns…
When you do NOT have the right to return a product
Under the Australian Consumer Law, you have the right to return a product and get a refund or exchange if the product does not meet certain consumer guarantees - for example, if the product is faulty.
You do not have a right to return a product if you:
· changed your mind and no longer want the product
· ordered the wrong product
· found the product cheaper elsewhere
· found a better product elsewhere
· were aware of the relevant fault before buying the product (such as if the fault was written on the product's tag, or for online purchases, indicated in any photos or descriptions of the item online)
· damaged the product by misusing it – (such as if you dropped your mobile phone in water)
· used the product for a long time and the problem is as a result of usual wear and tear.
I acknowledged your reasoning that it's because the bulging battery, however, we do not have solid evidence apart from your email saying that it's the case.
The bottom line is we are unable to repair or replace the cracked screen, however, as advised before, we are happy to review this case further provided if you can supply the supporting statement from Samsung which states that "the crack was caused by bulging battery" as per your report above. Alternatively, we are also happy to accept the statutory declaration with JP as a witness declaring that the phone screen is not cracked due to physical damage.
Unfortunately, this will be our final decision until we receive the supporting report. I will instruct Handy to give you an update via email or ticket as well
Thank you
p.s: Digizone was Fix Your Gadgets hence the report header. They recently rebranded their company.
p.s.s: Please allow me to clarify that admin fee $55 is charged because the claim was classified as "Out of Warranty" claim, given the assessment by the repair center. Please refer to Sat, Sep 30, 2017 at 4:53 PM emai where our CS had advised you as follow:
"Please note:
1. The normal terms and conditions are applied to all warranty repairs. AU$ 55 admin fees will also be charged if item is not faulty or out of warranty
"
I will waive this admin fees once we received either aforementioned doc though
Cheers
Sam
@r3dshadow: What an ABSOLUTE CROCK!!!
"Fact 1: the phone screen is cracked and damaged." Really?? That was the reason I contacted you on 16/09/17. In fact, that was the sum of the 'damage report' your "3rd party repairer" Fix Your Gadget Pty LTd sent me - along with the EXACT SAME PHOTO Handy from BecexTech AU sent me.
"Fact 2: I had personally asked Digizone and they could not see any evidence that battery is bulging". Now that is an out and out LIE. I have genuine third party verification that the battery was bulging and that was what caused the screen to crack. You have my battery because i returned it as instructed, so I do not have the physical proof because it is now on your possession - you sly buggers!! I do still have the photos. Oh! is it just an unbelievable co-incidence that you - Sam BexecTech Store Rep - asked Sam Digizone, and yet Sam Zhao from Fix Your Gadgets sent the 'damage report'.??? That is a lot of Sams'…especially when you claim your repairer is independent!!! Sam Zhao is the registered owner of Digizone Electronics, and was 35% shareholder of Fix Your Gadget Pty LTd until 05/01/13. Sounds like you are getting confused with your role here Sam. I have serious doubts about your 'explanation' that Digizone recently rebranded their company, especially after checking on ASIC. Oops! Another fib??
Thanks for explaining AGAIN when I DO NOT have the right to return a product and get a refund. Curiously, that paragraph is IDENTICAL to the email I received from BecexTech AU on 25/09/17 and 16/10/17.
I have replied to your email this afternoon, however in the event you have not read it yet: I repeat I reject the goods (Samsung Galaxy S5 G900 4G LTE 16GB Smartphone), and since a replacement was not provided and received by me within 14 days, (09/10/17) request a refund in full (including postage) of $389.30 ($377.95 + $11.35 postage incurred to return my smartphone to you). You have had an additional week to resolve this matter professionally and within a reasonable time frame, and have chosen not done so.
To anyone who reads this: DO NOT EXPECT BECEXTECH AU TO HONOUR THEIR WARRANTY. They have put enormous effort trying to deny my warranty claim, and repeatedly falsely allege the damage to my phone was because I misused the device. They have been far from professional in my experience with this warranty claim - and border on outright dishonesty. AVOID THESE GUYS LIKE THE PLAGUE.
@r3dshadow: Getting into arguments with your customers on a public forum says a lot about your company. You shoukd realky hire someone who actualy knows what customer service and how to handle disputes before you loose any more businesses.
Hi Bluberry
I beg to differ. We do not argue with our customer, however, instead, we did provide the story from our end with our remedy:
https://www.ozbargain.com.au/node/257136?page=2#comment-5177…
The fact is:
The phone screen is cracked and is not covered by warranty. This is something that we cannot change
The remedy:
we are happy to review this case further provided if you can supply the supporting statement from Samsung which states that "the crack was caused by bulging battery" as per your report above. Alternatively, we are also happy to accept the statutory declaration with JP as a witness declaring that the phone screen is not cracked due to physical damage.
Cheers
Sam
Hi Disgusted
We can agree or disagree with over the cracked screen, however, we are still firm with our decision and the fact is the phone screen is cracked and is not covered by warranty due to physical damage. This is something that we cannot change
The remedy:
As advised before, we are happy to review this case further provided if you can supply the supporting statement from Samsung which states that "the crack was caused by bulging battery" as per your report above. Alternatively, we are also happy to accept the statutory declaration with JP as a witness declaring that the phone screen is not cracked due to physical damage.
Unfortunately, this will be our final decision until we receive the supporting report.
p.s: I would not comment any other abusive comments such as "absolute crooks, sly buggers" as well as the false accusation without evidence, however, if things get escalated, i will suspend our communication here and take it from there.
Cheers
Sam
@r3dshadow: Well, more lip service, and NO REFUND!! Sam, Handy has all of the correspondence as well for this matter. I sent a Statutory Declaration, as well as advice from Samsung to support my claims - this is exactly what Handy requested. Oh! - NOTHING!!!
Where is my refund? I was told 11/11/17 that "Handy will return on Monday and attend to (my) inquiry". That would have been Monday 13/11/17, and here we are Tuesday 21/11/17 and more deafening silence from BecexTech Australia, and no refund!
For anyone who reads this thread, I can HIGHLY RECOMMEND dealing with BecexTech Australia if you are happy to be sold an item with a major defect (which under ACL means the CUSTOMER - not the retailer - can choose a refund or replacement), and a warranty that is not honoured. At the moment, they still believe they do not have to abide by ACL and provide a refund. If you want a nightmare experience, with abundant lip service and lies ….this is the company to deal with.
ABSOLUTELY DISGUSTED to have to deal with such an unprofessional and seemingly dishonest company.
Oh Sam, feel free to forward this to Handy ….assuming he is back at work ….so he can explain where my refund is.
(I expect you will take this thread off this forum so others cannot see what shabby service they are in for, rather than resolve the issue)
@r3dshadow: Sam if you actually read my post correctly, you would see I said "What an ABSOLUTE CROCK" - not "absolute crooks", but interesting that you provided that Freudian comment!
I still stand by "sly buggers", which is closer to the truth than it is an abusive comment. The handling of this matter is testament to that!!
Hi Disgusted
Please kindly refer to my previous post
The remedy:
As advised before, we are happy to review this case further provided if you can supply the supporting statement from Samsung which states that "the crack was caused by bulging battery" as per your report above. Alternatively, we are also happy to accept the statutory declaration with JP as a witness declaring that the phone screen is not cracked due to physical damage.
Unfortunately, this will be our final decision until we receive the supporting report."
The previous remedy was "we are happy to review this case further…". Following after that, please kindly refer to Handy response on Nov 2nd 2017:
Hi Karen
*Thank you for the stat dec. *
We accept this stat dec on the basis that there is a statement as follow:
"I declare that there was been NO EXTERNAL FORCE/IMPACT applied to my
phone, other than normal (and very gentle) use of my phone; it has NEVER been
exposed to extreme heat or impact; and I HAVE NEVER MISUSED THE
DEVICE."
As per your email on Mon, Oct 16, 2017 at 6:41 PM
" I will still make a statement witnessed by a JP tomorrow, and supply a supporting statement from the Samsung store at Garden City, and forward them as requested in good faith"
I'm waiting for "supply a supporting statement from the Samsung store at Garden City, and forward them" before I can authorize this cracked repair under warranty
Thank you
We honored our promise to review the case and made the exception by accepting the repair/replacement for the cracked screen.
I can appreciate that you are dissatisfied with our response; however we had reviewed this matter and we are confident the correct decision has been made. Please kindly advise Handy your address if you wish to take up the repair option and we will return this back to you and fixed the cracked screen. Kindly note this is our final decision in relation to this matter.
Cheers
Sam
These guys suck (and have sucked for a long time). Warrenty is more of a problem from gray importers but these guys worse than others. I dont know why anyone with half a brain cell would buy anything from them after all the horror customer service stories on online forums.
Hi Bluberry
Thanks for your comment.
As Sam explained that, we have been operated over 10+ years with over 30,000+ feedbacks from various sites. 85% - 90% feedbacks are all positive. I admit that we are not perfect and cannot please everyone, but whenever there is an issue, we will always attend and rectify them.
Unfortunately, the likely chance of customers who vent their spleen on any other forums like Whirlpool are much greater compared to others happy customers who may "deliberately" visit the forums with the intention to leave their positive reviews. It's the fact and it's what is happening to (i would say) most retailers. Of course, happy customers will normally convert to return buyers instead.
Things may go wrong from time to time, but we always do the right thing and will always be.
All reviews certificates published here:
https://www.becextech.com.au/catalog/reviews-awards-pg-32.ht…
Quoting from zoej on 03/10/2016 - 11:51 poster above:
You will be hard pressed to find any retailer that has any 'positive', perfect record you if you follow this methodology "start looking from the lower(least star) and also look at how many review and up vote for the reviewer, most 5 stars review is by a 1 timer"
Let alone importer, even local 'reputable' stores like Apple store, JB HI HI just to name a few are pretty low in score
http://www.productreview.com.au/p/apple-store-australia.html…
http://www.productreview.com.au/p/jb-hi-fi-1.html?rating=1#r…
sort from 1 stars
Most positives are coming from 1 timers too.
I have bought my phones from both Brick and Mortar stores as well as some grey retailers. Whilst local may provide 'extra protection', be prepared to pay premium. If you feel it's for you then go ahead.
Becextech is decent but not perfect. Buymobile is also good one to buy from (beware though that they were originally Mobicity/Yatango).
Thank you for your concern
Regards
Handy
My experience with your store is the exact opposite of what you just described. Never again.
Hi Bluberry
Thank you for the response.
I would appreciate if you can please advise your order # so I can look into it
Thank you
Regards
Handy
@Hanlie: perhaps try solving probkems rhe first time around rather than pretending to care months later. I would never buy anything agin from your scam company EVER.
Hi Bluberry
Our existence (Sam and I) here demonstrates that we do care about our customer. We always resolve the concern, issues l from the first place within ACL and our policy.
I will reserve my comment until i got the order # as without these, I can only assume no purchase was made.
Thanks.
Regards
Handy
I'm consider of purchasing iPhone X this coming Nov for Christmas Gift. Do you have the estimated price and how much is the savings compare buying from Apple?
Thanks
Hi Abbyrice1157
Welcome to Ozbargain and thanks for the question.
At the present moment, I do not have the firm prices as yet, however, we will be able to publish our price after we have it in stock.
In the first-second week of release, the price may be the same with Apple prices, however, it will be cheaper after that.
Hope this answer.
Regards
Handy
Thank you Handy. Can you please PM me once this has been released?
Thanks
Hi Abbyrice1157
I would be happy to do so.
However, I do not see OZ bargain has PM feature.
It would be great if you are willing to shoot me an e-mail ([email protected]) so I can record it.
Regards
Handy
Currently having a hard time with their ebay store…
Theyre running under a different name called eclipse eStore, not much reviews on this name too but it's the same guy from becextech that's responding to my ebay and your ozbargain messages.
Only knew of the name becextech when got paypal invoice…
Don't like how their eBay listing appears as shipped from AU but it obviously isn't after a few days of wait, then finally receiving tracking number from Hong Kong where it hadn't even been picked up.
So far they're only good at responding fast and stalling. Will see how this goes… Can always do a credit card chargeback and I plan on rejecting the delivery so that they can't falsify any further claims.
Hi Zeral
Thank you for your post. Becextech is not associated with eBay or eBay seller. However, we have resellers on-selling our products on eBay
If you, however, have Becextech order #, please shoot it to me so I can look into it. If not, please kindly contact the respective seller directly
Thank you
Regards
Handy
You should sue them for impersonating you then…
"You sent a payment of $1,215.05 AUD to Becextech (ec***@email.com)"
I'm kinda over it cause the actual phone is amazing but still a dick move on their part if you're really not affiliated with them… Literally the same guy is replying to the other ozbargain comments too so wateva.
Like ebay description is filled with sales and customer service from Melbourne but it's shipped from Hong Kong.
Asked for cancelation and they said its too late yet it dosnt get picked up by courier till another 1-2 days later.
Judges me for thinking I'm canceling just because i found it cheaper yet he was NEVER the cheapest on ebay and I paid the premium expecting it to be from Melbourne.
I literally cancelled another order with another store too thinking to get it faster so it really pissed me off when he said .
"You and i know the real reason of the cancellation, which is you find the price cheaper elsewhere. This is not covered by ACL nor eBay/PayPal policy."
Seriously, thank you Sam for your excellent service, who in the actual **** would actually ever say such a thing to a customer that hasn't even received their order nor had it even shipped.
Initial note on payment was even if blue or black not in stock cancel order, get a shipping notification 3 days later saying it just got picked up from Hong Kong instead.
Nothing against Hong Kong, just pissed off at the ebay listing that is full of shit and him obviously not wanting to cancel my order because 'I found somewhere cheaper'
Hi Zeral
I feel sorry to hear your situation, however I do thanks to you for bringing this to my attention.
I will pass this to legal team. If they use our name purposely to associate their account with us, we will explore our option.
Regards
Handy
THEY ARE REFURBISHED - Don't do it to yourself
The apple Iphone I received appeared to be original when it arrived. It worked fine, however after 3 months failed. I took it to an authorised apple repairer who opened it and saw that the parts were not genuine. Becextech failed to honour the warranty I have lodged a complaint with Consumer Affairs
Hi Paul
Please accept my apologies for the disappointment and frustration caused
We sell both brand new and refurbished item. We differentiate it by putting the condition of each respected products at condition tab and more recently, remarking the condition at product title.
In regards to warranty issue, I would like an opportunity to review this case. Please advise your order number or e-mail us again, put my name on the subject title and I will look into this for you.
Thanks
Regards
Handy
Thanks Handy,
Unfortunately you have reviewed my circumstances a number of times and the issue is still the same.
Some of the items that are listed NEW for sale are not shown as being re-furbished however are refurbished (and it is not until they break down that people realise this).
No review that you will do can change this fact, so I yet again warn everyone who is considering using this company. DON'T DO IT, you'll be kicking yourself later.
Hi Paul
Thank you for your response mate
There are particular information at condition tab and more recently, remarking the condition at product title.
I regret if you missed that.
Nonetheless, I am still happy to review this case if I allowed a chance to.
I will be around to help.
Thanks
Regards
Handy
Wondering if you have the full lens name for the following:
https://www.becextech.com.au/catalog/caneos6dii24-105stm-prt…
Hi Jacobgarvin5
Welcome to Ozbargain
Here is the full lens name is Canon EF 24-105mm f/3.5-5.6 IS STM.
http://lenshero.com/lens/Canon-EF-24-105mm-f3.5-5.6-IS-STM-l…
Hope this answer
Regards
Handy
STRONGLY SUGGEST STAYING AWAY FROM BECXTECH
Becextech seems do everything they can to not give you your refund. Within a few days, my camera was no longer working and they offered to repair it but no refund. After a lengthy 9-week repair process the camera came back still not working with the same issues. But still, Becextech would not offer a refund…. I'm still waiting for either a working product or a refund. Terrible purchasing decision trusting Becextech with a $3,800 purchase… Hook you in with low prices and once they have your money Becextech don't seem to care about customer satisfaction.
Hi Gmen
Thanks very much for your feedback.
I'm very sorry to hear that you weren't completely happy with your experience with us.
Are you able to advise your order # to start with so I can look into it? Alternatively, you can email me at [email protected] and put my name on the subject line.
Regards
Handy
@Hanabi:
Hi Hanabi
In light to your previous response, we have called KTF in unhappy upset state demanding an explanation to your allegations.
Here is what his response (you can take this as an official response from them).:
http://i67.tinypic.com/2ibf6o9.png
"Please Consider this statement is the first and last that will ever reponse to whom it may concern.
Keen To Fix is a local repair shop and it is not part of BexTech . Directors from Keen To Fix do not hold any shares from BexTech. Therefore, any damage reports that given by Keen To Fix is based on its own professionalism and sole opinion. It is not affected by anyone's interest(neither customers or Bextech). It is based on the facts that whether the phone has had any physical impact or liquid damages.
this is from KTF"
The person in charge, Dennis, also gave us the following response:
"We spent like 1 - 1.5 hours on the phone with him and with a girl (in senior high school) as his translator.
We (KTF) were being asked to withdraw the report and do warranty for him or he will report us, etc"
Our decision will remain the same and that is we are unable to fix this under warranty due to damage as follow:
https://www.dropbox.com/s/cebsq74iwsx285r/Cracked.png?dl=0
Thank you
Handy