T-Dimension Wont Refund Me after Canceling My Order? Phone Calls Get Hung up on. Is This Normal??

Rukiata on 14/03/2016 - 16:15
Last edited 15/03/2016 - 13:37 by 2 other users

So I have been trying to cancel my order i sent them 4 email messages two facebook messages, tried to start to call them but they kept hanging up on me, finally I got through to a woman she said she would cancel my order and refund, yet couple hours later my order is still not refunded or canceled and im starting to get very annoyed, ill never shop here again they take my money and hold it. Like its two seconds to press cancel button and refund button so how is that so hard? I never had this problem before. Is this normal? im trying to call them but I cant get through they just keep hanging up!!!

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  • SnoozeAndLose on 14/03/2016 - 16:18

    Fair work Ombudsman can help? or ACCC

    • [Deactivated] on 14/03/2016 - 16:26
      +1

      Fair work ombudsman? lol good one!

      • SnoozeAndLose on 14/03/2016 - 16:26

        Sorry should be fair trade

        • redforever on 14/03/2016 - 18:26
          +1

          Overseas seller. Not sure what fair trading can do. But it takes a while for refund to be processed.

        • SnoozeAndLose on 14/03/2016 - 18:56
          -1

          @Cheap Charlie:
          Fair Trade would take is serious no matter how small the job is, anyone who has been treated not fair in the process of trading they are happy to help.

        • holdenmg on 14/03/2016 - 19:02
          +2

          Fair Trade is about better prices, decent working conditions, local sustainability, and fair terms of trade for farmers and workers in the developing world.

          Do you mean Fair Trading???

          Do you realise Fair Trading don't have jurisdiction in Hong Kong???

    • Paul Atreides on 14/03/2016 - 16:28
      +1

      lol, for T-dimension? might as well try jbhifi customer support.

  • Rukiata on 14/03/2016 - 16:22

    now their not picking up their phone at all.

  • Olokun on 14/03/2016 - 16:34
    +1

    4 email messages two facebook messages, tried to start to call them but they kept hanging up on me, finally I got through to a woman she said she would cancel my order and refund, yet couple hours later my order is still not refunded.

    Sooooo how many minutes/hours/days between your initial refund request and your last contact?

  • holdenmg on 14/03/2016 - 16:36
    +1

    So, you read their website did you?
    https://www.t-dimension.com/au/help-center/

    Changing/Cancelling Orders?

    Your order begins processing immediately after you received your Order No. During processing time it may be possible to change/ cancel your order, however, if your order was undergoing the delivery process, the Order could not be cancelled/changed.

    How to Make Request

    If your Order remained possible to be cancelled or changed, you could send a cancel/change request immediately to our Sales Team at [email protected], or call +852 2789 1288 during work hours to file in your request. Please kindly understand that the tracking of order status has a slight time delay, hence there would be no guarantee that your request could be processed.

    If your request was too late, or that the cancel was unsuccessful, please kindly check out the Return/Exchange section to seek a suitable solution.

    • Rukiata on 14/03/2016 - 16:39

      Yes I have, You cant call that number because its overseas. also I emailed themand havent heard anything back so i been trying to call their other number for AU but still not working, just keeps hangging up or they wont pick up. My order is still processing. the lady on the phone said she would do it and it hasnt been done yet seems like their taking my money just dont wanna give it back

      • ronnknee on 20/03/2016 - 15:19

        You cant call that number because its overseas.

        Have you heard of international calls?

  • spackbace on 14/03/2016 - 16:40
    +1

    Buyers remorse huh?

    yea I want to cancel my order and buy somewhere else I heard china models are bad. left messages and no repliy also tried calling and got hanged up on two times.dont think they work on weekends? can anyone help? I dont want them to send out my item then seeing my messages after, what can I do??

    Really should think more about spending nearly $1k on something!

  • Rukiata on 14/03/2016 - 16:41
    -1

    I heard t-dimension was good? yet?????????

  • [Deactivated] on 14/03/2016 - 17:11
    +4

    Like its two seconds to press cancel button and refund button so how is that so hard?

    They operate a business, so no, it's not just a cancel button followed by a refund button. They will need to follow a goods return process, raising it in their ERP system, enter details about the order, depending on the value a staff may need to obtain approval on the refund amount, checking to ensure the order has not progressed too far in the warehouse, etc. A lot more happens in the background than your basic mind can comprehend.

    Everything will progress as FIFO (first in first out), and I'm sure they have lots of refund/exchange/return/repair/dispute all the time, and you being what I can only gather as bit of a prick, can be shoved towards the end.

    • Rukiata on 14/03/2016 - 17:18
      -1

      maybe because im sick of them hanging up on me and not picking up the phone or getting back to me? if they did their job better it would be easy. but yeah most of what you said is true. I still havent had to deal with this before thats why im asking if this is ''normal''

      • [Deactivated] on 14/03/2016 - 17:33
        +2

        I've worked in customer service / credits & returns for a long time and I imagine how T-Dimensions carries out their credits & returns department isn't too far from how most companies do so.

        Not knowing exactly how long of a time frame you've given them, the process does unfortunately take time and there is almost always an approval process in place. Depending on how efficient their warehousing team are it's a priority for them to ensure that the stock has not gone out, their system may confirm it's not sent, but again depending on their efficiency someone in the warehouse may need to check to see if the pick slip has been actually cancelled or not, that would then need to be relayed back to their customer service team.

        • Rukiata on 14/03/2016 - 17:42
          -1

          ok thanks, im just mad at them hanging up on me and what not, its so annoying its so hard to contract them

  • Rukiata on 14/03/2016 - 18:38
    -1

    awesome I left a message for them to call me which they did, they will also be refunding me today they said. see what happens I guess.

  • sa5ha on 14/03/2016 - 22:55
    +4

    Literally all I can think reading this post and the comments on it from the OP…

    CALM YOUR TITS.

    • Tal_Shiar on 15/03/2016 - 03:03

      I have some sympathy for OP, it's annoying when you buy something and have made some level of mistake and the business dispatches the item before they respond to your message

  • misu p on 21/03/2016 - 08:34
    -1

    It is ok, he found something new to stress about https://www.ozbargain.com.au/node/239456

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