Have you had an encounter with JB Hi-Fi where the sales person has been overly rude, offensive or using pushy sales tactics?
Should this be an acceptable way of shopping?
Recently bought a high ticket priced item $2000+ Apple product and the sales assistant although offering me a price match with Officeworks, was rude saying "you're spending $2000, what's another $130 for buying a genuine adapter?" I told him "No,I can buy a third party one that has more features and is better priced" He then returned with "You should be less worried about spending more money and more concerned that that's a third party product and could void your warranty if anything goes wrong"
Firstly, it can't void my warranty if the port decides to give way.
Secondly, if I say no, that should be the end of the sales pitch.
Should it be acceptable for sales people to be pushy, rude, offensive, falsifying facts in order just to gain commission on a sale?
Something like this happened today, do you think a complaint to management is warranted? I angered me profusely.
Let me set the scene. It was somewhat busy, I was wearing a slim fit shirt, and skinny jeans. (No possibility to hide things on my person). I have been to this JB hundreds of time, and spent even more dollars, I am even on greeting basis with the main security guard. The only dodgy encounter being a shoplifting bust which occurred in the same aisle as me, though my existence was not acknowledged. I went in to buy a record, upon making my selection, I decided to kill time by circling the store before making a purchase. I put the record back in its place as they are bulky to carry. Once my exploration started I realized a staff member in a repulsive olive MA-1 bomber was not only staring at me but tailing me. This severely hindered my shopping experience, a feeling of paranoia set in. Out of fear of being accused I was not able to casually inspect other I items I may have wanted to purchase. After the fear surpassed an anger set in. I decided to lead the "olive bomber swine" on a small loop. At the conclusion of this loop I decided, (profanity) it, i'm about to give you guys $30, I should have the last laugh. I approached "Ryan Gosling's mediocre cousin", about to say "Hey, What department are you in?", a means to prove once and for all I was tailed. The guy, I kid you not, leaped into the staff room. I successfully purchased my record and departed.
I know for a fact that there is adequate CCTV and a security guard, alongside workers scattered through out the store. Why was my youthful appearance an excuse to exercise draconian tactics.
The reason I want to complain is, being a regular shopper at this JB, I know that the other staff are friendly and genuinely knowledgeable. My JB seems to have been spared of the "alternative employees". This one guy soured my day. I now have a new found appreciation for those who lived under the STASI.
So would a complaint even be accepted?