Have Anyone Received Their Purchase from Logitech Shop?

Lalexsama on 26/03/2010 - 17:39
Last edited 28/03/2010 - 16:51

All,my issue has been sorted now.

and I just want to say a BIG thank you to Livert & bargaincrypt(from logitechshop)! you guys are CHAMPION!!!

and for those who still have questions, you may be able to find some answers here. http://twitter.com/Logitechshop

Again, thanks all for your help!

Guys,

The logitechshop staff has clarified the situation below.

Thanks all for your help!

Bought an earphone from Logitech 2 weeks ago, since then haven't received any notice about my order, I can see the delivery code in order status, but the code is invalid! I searched it in www.auspost.com.au/track/, it says no match found….and have sent few emails to this online shop, no response at all…:(

anyone else has the same experience?

https://www.logitechshop.com.au/shop/

General Discussion

Related Stores

LogitechShop
LogitechShop

Comments

  • saine on 26/03/2010 - 19:09

    I got mine - but the shipping date (and the code) were backdated so it the tracking didn't work until the package actually reached Australia Post three days later.

  • Livert on 26/03/2010 - 19:14

    Got my UE220 and Illuminated keyboard. Instruments still being processed.

    • alexsama on 26/03/2010 - 20:02

      lucky you..

  • AntMan76 on 26/03/2010 - 19:46
    +1

    I have bought several items from logitechshop. They are definitely legit.

    On this occasion they ran too many specials at the same time, offered the world with regards to delivery and have failed to come through on their promises. Clearly, on this occasion, they have over promised and under delivered.

    Still waiting on my surveillance equipment. Order status "In Process" whatever the hell that means. So much for everything being delivered this week.

    • alexsama on 26/03/2010 - 20:01

      my one is even worse…it says shipped, but the tracking code is not valid…

      I think they are over promised…

      hope they can improve their after sale services!

      • AntMan76 on 26/03/2010 - 21:30

        The tracking number issue is Auspost, not logitechshop. I have had items sent by eParcel (which is what logitechshop uses) where the tracking number simply said "Manifest Received" on Auspost for days after the order was supposedly despatched. Calls to auspost were useless as they told me "No it hasnt been picked up yet. We simply know they have an item to collect. Contact the seller". When I did contact the seller, they guaranteed it had been picked up 3 days earlier.

        Auspost's eParcel tracking service is, quite frankly, shit.

        • alexsama on 27/03/2010 - 22:18

          That's what i thought before…however…I went to post few times, they tell me no item awaiting me pickup…and the track number Logitechshop provided me is INVALID…I searched it in Auspost, no record found…

          and Logitech people are not contactable…

        • bargaincrypt on 28/03/2010 - 13:18

          Thnank you , you make a good point ,

      • bargaincrypt on 28/03/2010 - 13:17

        If you havent received it , you know you are going to get he VI's . AHAHA

  • Crownie on 26/03/2010 - 20:01
    +2

    I made an order for the Pure-FI Anytime on 7th March and received it on 15th March.
    The next order was for the UE220 on the 14th of March and received it on 22nd of March.
    Both orders took 8 days.

    The next order for the Logitech Outdoor Video Security Master System was made on 16th of March and it is still IN PROCESS stage on Logitechshop's website.
    Order made on 18th March for a 360 Guitar is also IN PROCESS.

    According to their twitter, all orders should be packed and shipped by the 26th.
    But I get no tracking number and it looks like the order hasn't been packed or shipped yet.

    If you are still waiting for an earphone from 2 weeks ago, I suggest you contact them directly on 0410810936 and have your order number handy.

    It seems that Logitechshop have been overwhelmed with orders in the past few weeks.
    Wonder how that happened :D

    • alexsama on 26/03/2010 - 20:04

      this really help a lot…amazing you have their conatact number….

    • Crownie on 29/03/2010 - 10:20

      Last 2 orders are marked IN PROGRESS but I received both 29th March.
      Never got a tracking number and that's what made me worry about getting the items.

  • swimmingtoad on 26/03/2010 - 20:35

    i got my G330 headset about 7 or so working days after ordered

    • bargaincrypt on 28/03/2010 - 13:17
      +1

      Thanks for your buisness

  • Doey21 on 26/03/2010 - 21:07
    +1

    I ordered two sets of the UE 220 and got them within 3 days (So they were dispatched that sunday/monday)

    • alexsama on 26/03/2010 - 23:32

      this hurts…

      • Livert on 26/03/2010 - 23:50
        +1

        Look at the 3rd message from the top. If you haven't received it yet, you may be in for a surprise. http://twitter.com/Logitechshop

        • kitsch on 27/03/2010 - 14:23

          What surprise? I tried calling yesterday but noone picked up.

          • Livert on 27/03/2010 - 15:12

            @kitsch: I don't know. Let us know when you receive it.

          • bargaincrypt on 28/03/2010 - 13:16

            @kitsch: SMS your number we will call you back , the number you have is the shipping supervisors number , im sure he is shipping

    • shiba on 26/03/2010 - 23:51

      yeap. i got my speakers in 4 days.

  • Kranbone on 27/03/2010 - 09:25

    I got my headset in less than 2 business days but my instruments are taking a while.

    • bargaincrypt on 28/03/2010 - 13:16
      +1

      Thank you for your feedback , You rock

  • aussman on 27/03/2010 - 20:10

    got my headphone late last week a little slower than expected and a quite dissapointed as I wanted to give them to someone who was going away, guess thats whay you pay less

    • scrimshaw on 27/03/2010 - 21:08

      got my items within 3 business days, so im quite happy with their service.

      Then again stuff thats shipped around in sydney is usually quite fast.

      • alexsama on 27/03/2010 - 22:14

        I am in syd too…like I said…still waiting…not very happy with their service this time…

  • leiiv on 27/03/2010 - 23:05

    Hi alexsama, I also have not received my earphones. It's very disappointing..

    • alexsama on 28/03/2010 - 01:29

      hey, do you have the track number on their website??

      • leiiv on 28/03/2010 - 18:11

        I have the track number, but it's invalid when you tried it at auspost website.

  • aussman on 27/03/2010 - 23:45
    +2

    amazing how that guy was only on here all the time when he was trying to drum up business pushing a supposed new deal every hour and trying to get 300+ votes for each deal and making a big deal about a neg vote. Where is he now when you paid and haven't recieved your stuff. Hmmmmm makes you think long and hard about ordering something bigger if they can't deliver 20 buck headphones

    • alexsama on 28/03/2010 - 01:29

      totally agree!

      • aussman on 28/03/2010 - 10:47
        -2

        next deal they post unless its something totally rediculously cheap should get some negatives as they fail to deliver on their promises

    • bargaincrypt on 28/03/2010 - 13:15
      +1

      Im here Mr , let me know what i can do for you , im sure i can assist you , Do you have a problem with your order ? if you do im happy to personnally look at it for you .

  • Livert on 28/03/2010 - 00:37
    +3

    Just updated on twitter. Looks like you lucky people who haven't received the 220 have been upgraded to the 220vi instead. I assume they may have accidentally taken too many orders on the day.

    • alexsama on 28/03/2010 - 01:30

      hmm….vi version is very different…

      • Livert on 28/03/2010 - 01:33
        +2

        It's the same as the 220 except it has a mic for use with the iPhone/BlackBerry. RRP is $120. 20 bucks more than the 220. http://www.ultimateears.com/_ultimateears/products/metrofi/i…

        EDIT: If you don't want it I'd be happy to swap my 2nd pair of UE220 with ya. It's still sealed and untouched.

        • aussman on 28/03/2010 - 10:46
          -3

          do you have an association with this company you seem to be defending +/- prmoting them a lot. Not accusing just asking

          • Livert on 28/03/2010 - 10:50
            +2

            @aussman: You're not the first to notice. I'm just a lurker with a browser tab constantly hooked to twitter. All my info comes from there. You may wanna go through all my previous comments as well. Nothing to indicate I have any links to Logitechshop.

            EDIT: I have to agree though, because of this, I have been copping a lot of flak from a few users. Don't know why. Maybe someone can enlighten me.

          • bargaincrypt on 28/03/2010 - 13:13
            +1

            @aussman: Whats wrong with promoting our site , great deals deserve great comments ,not discarding your comments " we have never seen him , know him , other than this website . he is in QLD for god sake . Give him a break , he likes the brand , he likes the deals , good on him .

            • Livert on 28/03/2010 - 13:18

              @bargaincrypt: It's okay BC. I don't wanna make any enemies here. Thanks for the clarification though.

              • bargaincrypt on 28/03/2010 - 13:19

                @Livert: No problems , and thank you for your all your support . Thankyou .

  • bargaincrypt on 28/03/2010 - 12:14
    +1

    ok , ok ,

    Even though its my day week off , let me go through a few things .
    I all orderes have been done , up to the lastone to this minute .
    One final truck is to hit the regents park dc before Midday tommorrow .
    All customers that have called our shipping supervisor , have been looked after .
    All emails have been replied to . except if we are investigating a matter for example , like returned items as the person was not home to collect it .
    Now i would like to make a few things clear once and for all .
    We got swamped with a high number of deliveries . Over 12000 and we still despite all mananged to get very close to delivering on time , 99 percent have received their delivery and are very happy . Read this thread , and all the other posts , ” receved mine ” . ” thankyou logitechshop” etc . Yes we admit , a few people havent received their order yet , but they will this week . as nothing is left to ship out except for a few new orders that came in today .
    I do want to thank all for the great support , and i do appologise for the delay caused to a few people , but all under control . The Majority are very content , and the few people Less than 100 that didnt receive their UE’s we have upgraded to Vi for no extracharge , now if that is not a good gesture what can i say .
    More massive deals to come . but i will stress that i will not release until every person is happy content , and has the item in their hands .
    Also , i have read a few comments regarding a few users like Livert , and others , We do not have any association with any of them , for god sake Livert is not even in NSW . the user is a wonderful supporter , so are many others ,all of you are .
    Once again . the deals are good , we appologise if some received late . and we appologise that it was not expected the number of orders . but we did it . And we are DAMMMMMMMM proud . So should you all be because you got the bargains of a life time .
    I havent said much lately out of respect to a few people that said i shouldnt be saying this or that . im here to help , i will always be here to help .
    Now last but not least . ” everything that says process” is the last truck leaving in the morning to regents park DC .
    The z5500 are also on the way . The new deals will be huge . We will on the other hand change the delivery times , so we do not go through this again .
    I thank you , i thank all the supporters , all the the patient people , you are all as equally important , and we appreciate your buisness .

  • bargaincrypt on 28/03/2010 - 12:15

    Thbe title of the thread is silly to start off with , as it should read , who hasnt received their order yet , as it looks like everyone else has .

    • alexsama on 28/03/2010 - 13:00

      Firstly, thanks for making the clarificatoin here…

      and I do think you got this thread wrong. this thread is NOT about blaming. If you ordered your product 2 weeks ago, and since then NO valid information is available, e,g,tracking number can't be found in the auspost, not responding email and no customer service contact number can be found in the website, what would you do?

      That's why I post the threat here for help. and thanks all the OZbargainers, you guys do help alot!

      cheers!

      • bargaincrypt on 28/03/2010 - 13:10

        Please do not get me wrong , i do appreciate all your comments . Also let me say this - I really dont think that Eparcel that we used gave anything any justice , for instance , yesterday i was trying to help people check their tracking number , you go to AP website , guess what , it reloops you cant track nothing ,

      • Livert on 28/03/2010 - 13:15
        +1

        Alex, maybe provide BC with your order no. now that he's here. I'm sure he'll try to figure out what went wrong with your order and whether you were indeed one of those who got a 220vi.

      • bargaincrypt on 28/03/2010 - 13:20

        email me the order number

  • kitsch on 28/03/2010 - 13:30

    Hi, my order number is 13516, could you please help? Thanks

  • Livert on 28/03/2010 - 13:30

    I think BC just snapped. Check out Twitter.

    • Trance N Dance on 28/03/2010 - 13:35

      i think he's aiming for one post a minute after going high from cafine and god knows what else

      • Livert on 28/03/2010 - 13:36

        Some Valium/Ritalin at this point would be good.

        • Trance N Dance on 28/03/2010 - 13:37

          i think after the twitter thing slows down he's gonna be jumping at fb with trying to up his 18 fans haha

          • bargaincrypt on 28/03/2010 - 13:44

            @Trance N Dance: thanks for reminding me ,

            • Livert on 28/03/2010 - 13:47
              +1

              @bargaincrypt: Get real. You're not getting 400 Facebook followers :P

              • Trance N Dance on 28/03/2010 - 13:55

                @Livert: id say at least 300 to match his twitter and a deal every 100 means we get at least a good 3 bargains hehe

                edit:
                WHOA WHOA!!! I SAID AFTER TWITTER START THE FB FRENZY NOT DUMP TWITTER THAN GET EVEYONE TO JOING FB AND REACH 400 BEFORE A BARGAIN!!!

    • quislor on 28/03/2010 - 13:35

      Yeah, I thought it was a little concerning too. But I think he's just excited! Bring it on, I say!

      Edit: Hahaha, he managed to get 3 or 4 more posts up in the time it took me to make this reply. This is hilarious!

      • Livert on 28/03/2010 - 13:37

        I wonder if he's doing all this from his BlackBerry.

  • braidN on 28/03/2010 - 13:48

    i have bought from these guys before and received.

    please note guys, as someone with an aus post eparcel contract, the tracking website is really bad! always shows record not found!

    • bargaincrypt on 28/03/2010 - 13:50

      Mr , you are the man , thank you for your feedback .

      • clintclint on 28/03/2010 - 14:09

        Bargaincrpyt, can you please advise what has happened with my order? Order 13022 for the headphones, ordered 13/03.

        Are these on the way mate? I have emailed the shop but no reply. Please advise.

  • Livert on 28/03/2010 - 14:15
    +4

    I will update this comment with problem order numbers for easy reference for BC. DO NOT REPLY TO THIS COMMENT or I will no longer be able to edit it. PM me when your query has been attended to. PM me also if you want an order number added to this list.

    kitsch (Resolved)
    clintclint (Resolved)
    duckers (Resolved)
    Psike (Resolved, tracking via fastway)
    alexsama (Resolved)
    leiiv (Resolved, tracking via fastway)
    Stevo (Resolved)
    drnick (Resolved, tracking via fastway)
    skill1414 (Resolved)
    zeppeybabey (Resolved)
    ragflan (Resolved, tracking via fastway, only 220 received. G330 missing)
    videoman (Resolved, tracking via fastway, only G330 received, X230 + MK700 missing)
    BoxerSantaros (Resolved, order cancelled)
    POWERevolution (Resolved)
    Orgazmo (Resolved)
    lume (Resolved)
    geoffardy (Resolved)
    orlandoho (Only received 220. MX Revo + G330 missing)
    shk21 (Received mouse instead of earphones)
    AwesomeJason (Received 360 combo instead of Wii combo)
    conradl (Received 2x PS3 drums. Multiple instrument combos missing)
    clandestino (Missing earphones)

    Disclaimer: I cannot guarantee when/how often BC or LTS staff will look at this list. This is merely an attempt to consolidate all order issues into 1 post for their convenience.

    EDIT: All order numbers edited out as per LTS request.

  • bargaincrypt on 28/03/2010 - 14:53
    +1

    Hello

    ok ,

    13516 (VI in box in front of me now ) processed will be at regent park dc in the morning
    13022 (VI in box in front of me now ) processed will be at regent park dc in the morning

    13870 (G13-g19 in box in front of me now ) processed will be at regent park dc in the morning

    13725 (VI in box in front of me now ) processed will be at regent park dc in the morning

    As far as 13238 . Please call Marney or email [email protected]

    • Livert on 28/03/2010 - 15:08

      I got 13238's number from the 220 thread. He may not know about this thread. Best to call him or email him directly BC. Also, have you sorted alexsama's order? I never got his order no.

      EDIT: Nvm. Updated.

      • bargaincrypt on 28/03/2010 - 15:12

        He should be ok , i think . cant tell as good old AP tracking system down .

        • Livert on 28/03/2010 - 15:14

          I guess that means your order is already in transit alex.

      • geoffardy on 30/03/2010 - 01:38

        Hi Livert, didn't get any emails or calls from logitechshop or BC, still haven't received the earphones yet

    • alexsama on 28/03/2010 - 15:09

      Hi mate, my order number 13624.

      Cheers!

      • bargaincrypt on 28/03/2010 - 15:25

        ill get you an exact answer , when i finish up and go back to warehouse

      • bargaincrypt on 28/03/2010 - 15:58

        13624 (VI in box in front of me now ) processed will be at regent park dc in the morning

        • alexsama on 28/03/2010 - 16:52

          appreciate your help mate!

    • geoffardy on 30/03/2010 - 01:37

      Hi BC, re 13238 I've already sent an email to [email protected] on 26 March asking for a status update and I got a reply saying that they'll send it out asap, but still have yet to receive it. Just hoping that it'll arrive soon, been waiting for far too long

    • geoffardy on 30/03/2010 - 01:41

      This is the tracking id I was provided in my invoice. The problem is, I live in VIC not NSW, and the parcel never seemed to have made its way out of NSW.

      Article ID/Barcode Number: FMK0013580010220 Product: eParcel
      Current Status: Delivered Status Date/Time: 26/03/10 11:49

      Event Date/Time (Local Time) Event Description Location
      26/03/10 11:49 Delivered MOUNT LEWIS LPO
      24/03/10 09:35 Transferred to MOUNT LEWIS LPO CHULLORA PARCEL DELIVERY CENTR
      24/03/10 09:19 Attempted Delivery - No one in attendance CHULLORA PARCEL DELIVERY CENTR
      24/03/10 05:50 Onboard with driver CHULLORA PARCEL DELIVERY CENTR
      18/03/10 17:13 Manifest accepted REGENTS PARK BC
      18/03/10 13:12 Manifest received REGENTS PARK BC

      • Livert on 30/03/2010 - 01:46

        Hmm… address stuff-up maybe? Try calling 0410810936 or emailing them again. Updating list with more details.

        • geoffardy on 30/03/2010 - 01:48

          great thanks Livert

  • vinny on 28/03/2010 - 15:47

    i cant find logitechshop on FB any care to point me in the right direction ?

  • ChaseTheSun on 28/03/2010 - 15:52
    +2

    BC, when are you releasing new deals? im so impatient.

  • leiiv on 28/03/2010 - 18:27

    My order number is 13691, can I get any update? Thanks a lot.

    • Livert on 28/03/2010 - 18:28

      Added you to the list.

  • drnick on 28/03/2010 - 20:26
    +1

    Can my order please be added to that list - 14134

    A quick tip for you BC. Cheers for the good deals, but I would try and run them a little further apart so you can get the shipments out quicker. When I ordered my stuff it did not say anything about the Monday shipping (which was a four business days after I ordered them), this has now pushed out to over a week from that Monday. One of the items I required as a present for this weekend, but yeah nothing here as of yet.

    Cheers..

    • Trance N Dance on 28/03/2010 - 21:06

      u think logitechshop are bad
      fishpond…. screwed up my order and then sent out the correct item and it still hasnt arrived…. more than two weeks after order

  • zhenjie on 29/03/2010 - 00:05
    -1

    One thing I've noticed with some Ozbargainers, is that they are extremely impatient with regards to shipping. You often get comments like

    "Oh my god, I placed an order yesterday and my Order Status still says processing. PLEASE HELP ME WHAT'S GOING ON!"….etc, etc, etc. It's the 'me, me, me' attitude thats so funny yet disturbing at the same time.

    This case, 2 weeks. fair enough. But I would have though people could understand that this was quite a bargain and obviously the retailer would inundated with orders, hence slower delivery times.

    • shiba on 29/03/2010 - 00:39

      i cant agree more! i paid $50 for z520 and didn't expect it to arrive so quickly (4 days) since there were so many good deals going on at the same time, i would imagine they have loads of orders, hence slower delivery. i am ready to wait for 1 to 2 weeks for that price but 4 days is just sweet.

    • leiiv on 29/03/2010 - 10:17

      The problem is, some people can received their stuff within 3-4 days. Also, orders that are placed earlier were not delivered earlier, for example, Livert has even received the Wii instruments, while we're still waiting for the earphones. Logically, there must be something wrong with our orders.

      • Livert on 29/03/2010 - 10:27

        Yeah, there must have been a problem with your order. Like I mentioned before, Logitechshop would not be giving out 220vi for no reason unless they ran out of the 220. Probably took a while for the boss to approve the upgrade. I don't know if BC will be back to look at my list above but if you haven't received it yet, there's a good chance you're getting a vi. BTW, has your tracking no. appeared yet?

        • leiiv on 29/03/2010 - 10:35

          My tracking number has been there for a week, but it's invalid when you try it out in auspost website.
          Do you know if there exist an audio jack adaptor for PC/laptop so that we can use the vi's mic?

          • Livert on 29/03/2010 - 10:39

            @leiiv: What's the tracking no. if you dont mind? I'll check routinely and update. Don't know about any adapters for the mic.

            • leiiv on 29/03/2010 - 10:53

              @Livert: FMK0014304. Thanks mate.
              edit: It's showing now on auspost. Manifest received at REGENTS PARK BC.

              • Livert on 29/03/2010 - 10:55

                @leiiv: No worries. Will update the list above if it shows up.

                UPDATE: It's now shown up at Regents Park at 0640 this morning. 220vi should arrive tomorrow if you're in Sydney.

    • Crownie on 29/03/2010 - 10:30
      +1

      You do bring up a good issue but there is a major problem with companies offering/stating that they have fast shipping (24-48 hours)
      yet it will take them 3-4 days to process the order.
      Eg: GAME are very quick to ship and it states when ordering items:
      In Stock - Usually despatched within 24 hours
      It then further states that shipping will take 1-5 business days.

      But what happens when it takes 3+ days to process the order
      (if they get overwhelmed due to excellent price)
      and then 2-5 days to ship?
      Buyers get impatient and wonder why they haven't received their items in 24-48 hours.

      Also, online ordering is very different to purchasing from a brick-and-mortar store.
      You are not handling a physical item and many times I purchase something online,
      I get paranoid about a company following through with my online "bargain" purchase.
      I fear that the order will be canceled due to no stock, a pricing error, and the like.

      So there is much justified impatience when ordering online.

      Sorry for the rant zhenjie and OzBargainers.

      • Livert on 29/03/2010 - 10:33

        Nah, fully understandable. Glad you got your stuff.

  • raydragon on 29/03/2010 - 02:49
    +2

    Please don't base the new deals on twitter or facebook follower numbers, MUCH better off trying to develop the community here rather than trying to spread it out all over the place.

    Personally I can't see a need for twitter to exist and I only use facebook under protest but forums are a whole different kettle of fish.

    Bring on the new deals, but for Gods sake can we please have them organised a bit better ( as opposed to made up on the spot) and at an earlier hour? Livert has been doing as good a job as possible with keeping things sorted out but obviously that has limits due to, as you have stated BC, him not being affiliated with LTS at all, so if you can provide as much detail as possible at an earlier hour I for one will have no worries sending friends you way to participate in the brilliant deals you offer.
    Currently a number of them that are interested quickly lose interest when they find out that to participate they have to be willing to spend hours in front of a PC until all hours of the night, just to be sure they don't miss out.

  • Livert on 29/03/2010 - 10:00
    +1

    My Wii instruments combo arrived today. Bloody huge parcel. Still "In Process" on the site. What's up with that?

    • Crownie on 29/03/2010 - 10:18

      Same with me.
      My 2 orders from here http://www.ozbargain.com.au/node/23707#comment-178334
      arrived today.
      Not expecting packages today from Logitechshop.

      If they only updated their website, I (and many others) would not be pancaking about lost/stolen/missing packages.

    • Red Hippo on 29/03/2010 - 12:15

      oh that gives me hope. Maybe mine will arrive today as well. Mine still says "In Process" too

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