Have Anyone Received Their Purchase from Logitech Shop?

Lalexsama on 26/03/2010 - 17:39
Last edited 28/03/2010 - 16:51

All,my issue has been sorted now.

and I just want to say a BIG thank you to Livert & bargaincrypt(from logitechshop)! you guys are CHAMPION!!!

and for those who still have questions, you may be able to find some answers here. http://twitter.com/Logitechshop

Again, thanks all for your help!

Guys,

The logitechshop staff has clarified the situation below.

Thanks all for your help!

Bought an earphone from Logitech 2 weeks ago, since then haven't received any notice about my order, I can see the delivery code in order status, but the code is invalid! I searched it in www.auspost.com.au/track/, it says no match found….and have sent few emails to this online shop, no response at all…:(

anyone else has the same experience?

https://www.logitechshop.com.au/shop/

General Discussion

Related Stores

LogitechShop
LogitechShop

Comments

  • huyman on 11/04/2010 - 10:19

    Hi Bargaincrypt,

    Just a quick note in regards to my order #14816. I just opened the package today, as i just returned from overseas, and i found that im missing one of the "Logitech Outdoor Master System + Outdoor Add-on" that i ordered.

    Can you please look in to this for me.

    • Livert on 11/04/2010 - 10:23

      Email [email protected] with your order number in the subject line and they should reply to your query on Monday.

  • huyman on 11/04/2010 - 10:26

    Thanks for that Livert, I will do that now

  • Orgazmo on 11/04/2010 - 12:17

    Well I'm still waiting on my drums to arrive, after getting told a whole bunch of BS by LTS about how the parcel has gone missing, I filed a paypal dispute against them and after about 3 further days only then did I actually get a tracking number which showed the parcel was actually only picked up that very afternoon (Friday).

  • GarageKid on 13/04/2010 - 13:22

    LTS has so much potential, but has been a bit of a let down. No responses to emails, just a refund. That's better than nothing. Good luck all.

    • pais on 13/04/2010 - 20:41

      Yeah, might've been a little bit of a better idea to run one promotion per week instead of 5 massive promos in a week (or whatever the amount was). That would've left them ample time to deal with each promotion accordingly, improve upon their delivery and response times, and build a better brand rapport.

  • Orgazmo on 14/04/2010 - 13:00

    Have received now my drums, they are good. Overall an ok experience. I dont mind a long wait I guess but only when you are kept updated.

    • Livert on 14/04/2010 - 13:02

      Great. Still waiting on the new bargains………

  • Livert on 17/04/2010 - 08:34
    +1

    New site just went live and looks awesome. Looks less dodgy and more legit :P

    It's the weekend and I'm hungry for some real deals.

    • thopham13 on 18/04/2010 - 04:07

      Me too! The site looks pretty professional. do u know when can we expect the new deals to come out Livert?

      • Livert on 18/04/2010 - 09:14

        Twitter says early next week. Maybe tomorrow?

  • xyz on 18/04/2010 - 09:40

    Anyone still not received their order or part of their order?

    It's been over a month and I still haven't received all of my order (half of it arrived within two weeks).

    Have sent several e-mails over this time and received no replies.

    Raised the issue with PayPal.

    I know they're really really busy and the prices are just so incredibly good but still that's no excuse not to ship items and not to reply to e-mails.

    • Livert on 18/04/2010 - 09:52

      How long ago was the paypal dispute raised? From my understanding if they don't respond within a certain period, you will get a full refund.

      True too that they should have responded to your emails. Did you provide them with an order number? Have you checked your spam folder?

      EDIT: Welcome to OzB

  • xyz on 18/04/2010 - 14:09

    Thanks for the welcome. Long-time reader, first time poster ;-)

    PayPal's having a look at things now, so should hopefully be resolved by the end of the week.

    Logitech Shop did file a tracking ID with PayPal indicating that the item had been shipped but as mentioned that was only for the first half of the order.

    I'm not sure with eParcel whether logitechshop are able to check the weight of the shipped parcel. The missing item is a mouse and thus the weight of the parcel actually shipped (containing only two pairs of headphones) would come up as much lighter than you would have expected had it contained both a mouse and headphones.

    Although, given the large quantities of orders received pretty much overnight, maybe they use drop-shipping?

    • Livert on 18/04/2010 - 14:25

      I'm sure it was a mistake not to bundle the mouse with the headphones. Still, you should have gotten it by now. Keep us posted.

  • bargaincrypt on 18/04/2010 - 14:43

    Guys . please send an email to them

  • xyz on 19/04/2010 - 20:28

    Received this responce from PayPal

    "Our investigation into the following transaction is complete. As stated in
    our User Agreement, the claims process only applies to the delivery of
    goods. It does not apply to complaints about the attributes or quality of
    goods received. Therefore, we are unable to reverse this transaction or
    issue a refund."

    LogitechShop is claiming to PayPal that they've shipped the goods but in reality they only shipped half my order.

    How do I prove that something didn't arrive? It's not as if I can photograph a non-existant item as proof that it hasn't arrived! This is a little frustrating.

    LogitechShop should do a stocktake to see that they have one extra mouse or check the parcel weight of the package actually shipped, it shouldn't be up to the customer to prove an item has not arrived (which is near impossible to do in the case of half an order shipping).

    Any suggestions?

    • Livert on 19/04/2010 - 20:57

      Probably post your order no. here until someone from LTS sees it.

    • Orgazmo on 20/04/2010 - 01:52

      did you file an item not received dispute or not as described? I find that its virtually pointless filing an NAD. See if you can change it to n/r

  • xyz on 19/04/2010 - 21:36

    LogitechShop Online Order: 12941

    Order Made: 13th March

    Just noticed that there's a phone number below the order no, 02 9793 8615.

    I don't suppose they actually answer their phones? (I ask because I know as a fact that MSY don't)

    • Orgazmo on 25/04/2010 - 14:23

      they dont answer and funny you say that because msy in sa answer

  • grizz_li on 27/04/2010 - 21:30

    Still "This order is marked as Awaiting Fulfillment" ??????????????????

    • Livert on 27/04/2010 - 21:52

      Mine says that too. Ordered an M950 on sale day. Just means it hasn't been shipped.

  • Chemiluminescence on 09/09/2010 - 21:41

    Anyone else still waiting for their remotes to ship from their last sale?

    • Esmam on 17/09/2010 - 17:29

      yes, I am. It has been almost a month and I still haven't received it. I wrote to them about it, got a reply few days ago saying they will look into it but haven't heard anything since then and I can't access their website anymore? anyone else having the same problem?

      • Chemiluminescence on 17/09/2010 - 18:02

        I have mine now. They told me to check the post office which I did, and it was there. Didn't get a card to tell me that it was there though

Login or Join to leave a comment
Login Join