Automotive Sales - Why Do They Expect a Sale Even before Inspection

dragonfly090 on 01/03/2016 - 13:01
Last edited 01/03/2016 - 13:01

This is my rant on Auto dealers and sales.

Even before the test drive they expect the sale to be done and then expect to the consumers to accept the quoted price or be looked up like cheapo person where they sound humiliating.

Any dealer that you walk in, the first question is are you serious on buying/are you prepared to put in a deposit/what price are you looking to pay blah blah blah..it is sort of sickening with this kind of behavior by sales.

The expectation of you is that you do your homework on models available, features on it, make up your mind, browse through pics of the car and just walkin to dealership to make payments, the only time you should be going in there is when you are BUY READY. SICK.

The least expected of these folks are to brief you on the car, allow the consumers to make choice, give them enough space and time before you start pushing and take the customers NO with a smile and stop treating customers with arrogance.

From where I come in India, had dealt with various dealers of various brands. Consumer is treated with utmost dignity and respect. You are explained well about the car, features shown and explained on a car standing in air conditioned building, you are offered a test drive even before they ask "are you serious about buying" or "are you ready to put deposit". No wonder the sales of new car in Aus is 98,000 (http://www.tradingeconomics.com/australia/total-vehicle-sale…) compared to India's sales of 2,601,111 (http://www.siamindia.com/statistics.aspx?mpgid=8&pgidtrail=1…)

Time for the dealers to grow up!

Automotive

Comments

  • ykwon10 on 01/03/2016 - 13:05
    +109

    Why would you compare sales figures for India and Australia? Doesn't even make sense when India has 1.2 billion people and Australia has 23 million people. Do you expect 23 million people buy more cars than 1.2 billion?

      • ykwon10 on 01/03/2016 - 13:13
        +29

        Exactly the point! Relatively, Australians buy more cars than Indians. Hence, car salesmen can be pricks and yet cars are flying out the door! While car salesmen in India has to provide best possible customer service to secure a sale. I am not siding with us Aussies (I know customer service here is almost non-existent) but just stating the facts.

        • dragonfly090 on 01/03/2016 - 13:14
          +6

          I agree

        • spackbace on 01/03/2016 - 13:22
          +13

          car salesmen can be pricks and yet cars are flying out the door!

          Yeah, not true. With the number of dealerships around now, it doesn't take much to send a customer elsewhere. And then with social media and bad reviews, you're shooting yourself in the foot to do so.

        • try2bhelpful on 01/03/2016 - 15:37
          +11

          Not been my experience in Australia. It depends on who is selling and who is buying and what the cars are. I get sick of the extrapolation of a few people's experience to "everyone". Customer service in Australia is not "almost non existent", that is not a fact; just your experience.

        • A Banana4scale on 01/03/2016 - 17:05
          +5

          @try2bhelpful:

          That the customer service is great could also not a fact; just your experience.

          Personally, it's been hot and cold for me, I wouldn't rave about it most of the time.

        • try2bhelpful on 01/03/2016 - 20:52
          +2

          @spawnpoint: This was my point, people should not generalise. I have had great experiences with customer service in Australia and really lousy experiences; it is just the way society rolls. I have found the best way to get people to be favourable is to be attentive and treat them with respect. It doesn't always work but it does increase the chances.

        • dji1111111 on 01/03/2016 - 22:55
          +16

          @try2bhelpful:

          If you think customer service in Australia is not bad, you haven't been anywhere with good customer service. There's obviously good and bad everywhere you go, but if I eliminated all outliers, generally customer service is rubbish here.

        • kima on 02/03/2016 - 09:34
          -1

          @djc926: Do you think Australians are generally very rude/arrogant people?

        • dragonfly090 on 02/03/2016 - 10:02
          -2

          @kima: Not the majority of them.

        • newozbargainermelb on 02/03/2016 - 10:34
          +3

          I've been to few dealerships of different manufacturers with my friend when he was looking to buy a 7 seater and our experience was mixed. Some of them are very very bad and don't even talk if your budget is not close to what they are willing to sell, some are average, one of them is the best.

          My friend bought a Nissan Xtrail from that best dealer. It depends on the individual sales person and how hungry that person is to close a sale. A good sales person will treat every prospective customer like a most valuable customer regardless of whether they buy or not. Today's prospect tomorrow's customer.

        • kima on 02/03/2016 - 11:48
          -1

          @deepudips: What is it that other countries do better in customer service?

        • WhatWouldBiggieDo on 02/03/2016 - 11:49
          -2

          @newozbargainermelb:
          Why would they talk to you if your budget is not close to the price of the car? Do you think a tradie will speak to you if you can't afford to pay him? Or a surgeon if you can't afford a procedure? They are running a business, not a charity

        • newozbargainermelb on 02/03/2016 - 12:14
          +6

          @antt: @antt:

          A good sales person will talk politely to the prospect even if the numbers are nowhere close to what they are willing to sell for and try to convince and explain the benefits of the product and also explain why it is worth paying his dealership the extra price they are asking.

          For me personally I would prefer better service in the long run over saving a few $$$ initially and getting worst service later. Guess what, the dealership my friend bought from is really good before and after sale.

          If I don't get the respect I deserve my business goes elsewhere. Simple.

          Edit : Btw, are you working for any car dealerships ;)

        • frostman on 04/03/2016 - 11:59

          @deepudips: Say the truth

    • captobvious on 02/03/2016 - 11:28
      +25

      Please don't take offense to this, its not a personal attack or racism but Indians have a stereotype for being cheap and cut throat. Dealers know that and adapt their sales method and are probably expecting the next 2 weeks of non stop haggling and inconvenience so hence the upfront pricing of take it or leave it. You'll have to understand there is a huge cultural difference. Maybe your best bet is to find a dealer who has an indian working there and see if there is a difference in treatment.

      Try an OW pricematch next time.

      • a2swin on 02/03/2016 - 22:27
        +10

        Sad but true. And perhaps Op didn't know about it. I used to work in a phone shop where the percentage of indian customer buying/not buying is 1/1000. Most of the time they just come ask the price, pretend to be shocked because price is too high, then try to price match with ebay. They do the same thing to all other stores even they have price marked on the stuffs. I dont get it, why do that? If the price is not what you desire, why dont you just leave and say something politely? No offend to OP but I think that could be the reason why the salesman being straight forward about price and your budget.

        • bghunter on 03/03/2016 - 00:36
          +7

          @sanoze:
          Seriously? I don't agree to a single word of what you said. I haven't been to many Asian countries but the countries that I've been to, do they even have a thing called customer service? Before you accuse me of being racist, I'm an Asian too. And yes, I negged you because I don't like what you say. Please don't take this as a personal attack but it's just a disagreement to your opinion. Peace

        • [Deactivated] on 03/03/2016 - 00:51
          -2

          @sanoze:
          Have you heard of the caste system?

        • sanoze on 03/03/2016 - 00:54
          -1

          @bghunter:
          Dude I don't know which country you are in particular talking about the poor customer service you encountered with….most of the post in this thread are positive and come with a constructive debate but a big percentage of people on this forum are extremely racist and try to deviate the topic from discussion to what's about your country to look at your own country and further on….secondly being an Asian doesn't give you the certificate to be the judge of all racist allegations….non English speaking Asians barely mingle with anyone so for God sake stay out of this discussion…. Thridly be a colored person and go to one of these car shops and see the level of customer service provided changing rapidly…..the thread wad about the pushy and dull sales people which right way from the first reply changed to look at your own country….

        • a2swin on 03/03/2016 - 01:10
          +3

          @sanoze:
          We are discussing the reason behind the salesman' attitude toward OP. I am asian too I dont think I am being racist to anyone here. It's just maybe OP who is an Indian doesnt know about his people negotiating skill is a big turn off to any salesmen out there. one thing is so obvious that he is living in Australia not India so he cant expect we all behave to like him to treat him the same way back there. Just like when the indian rip off westerners in india, what did our fellow westerners say about it? No, they move on.

        • spackbace on 03/03/2016 - 01:29
          +7

          @sanoze:

          right way from the first reply changed to look at your own country…

          Actually OP tried to compare Australia against India in their first post, albeit with bad statistics. First reply was to correct them on that comparison.

          It would be ignorant to read the first reply as racist.

          But hey you're obviously enjoying waving the racist flag without having the intelligence to read the discussion properly.

        • sanoze on 03/03/2016 - 02:11
          -3

          [@Spackbac(/comment/3506920/redir):
          Wawa wiwa…the Australian white people have all the intelligence about racism without facing it once in their life…wallahh….

          That's unmask your racist face itself where the OP only asked about the sales people attitude towards customers not exactly looking to buy but looking to choose the best they can out of many available options and treated like shit by the sales people…these sales people are full time paid workers with all the extra sales incentives benefits and all and supposed to provide best possible service to everyone irrrespective whether they want to buy a car or not…. certainly the customer service in Australia is not as good in many other Asian countries and their is no shame in accepting that… but the ugly flag of LOOK AT YOUR OWN COUNTRY continuously raised by people like you and then lecturing about racism… go to some college mate or read some books…. this is turning as a norm in white people today to say oh you see he is playing a race card….

        • WT on 03/03/2016 - 10:00
          +3

          All: the term racist is used incorrectly here. Racial profiling is probably more correct.

        • spackbace on 03/03/2016 - 10:14

          @sanoze:

          certainly the customer service in Australia is not as good in many other Asian countries and their is no shame in accepting that… 

          ..

          this is turning as a norm in white people

          Lol right, so I'm the racist one…
          Tell you what, go look up the definition of 'hypocrite' :)

        • Ughhh on 03/03/2016 - 10:56
          +3

          @sanoze:

          these sales people are full time paid workers with all the extra sales incentives benefits and all and supposed to provide best possible service to everyone irrrespective whether they want to buy a car or not….

          I don't work in the industry, but pretty sure if the sales guy provided the best customer service, but sold 0 cars/not meeting KPI, he would be let go? They're not working at woolies, where whether you buy that bag of potatoes or not Will not determine his income/job.

        • BangkokBreakfast on 03/03/2016 - 12:53

          @sanoze: I've been to many Asian countries, in fact I'm living in one now. I agree customer service is much better, but that's usually because I'm white. I'm not rich at at, but "white people have money" stereotype follows me everywhere. Sereotypes are a fact of life all over the world.

        • [Deactivated] on 03/03/2016 - 15:26
          +4

          @sanoze:

          I have nothing to do with the aboriginal persecution as my ancestry in Australia does not coincide with that period. Poor assumption.

          I was merely pointing out that Indians that call other nationalities racist should take a moment to reflect on their own cultural discrimination. It has nothing to do with you on a personal level and of course you should expect that reply. If Germans attack another country with claims of war crimes, guess what, they're going to get a reminder. Glass house, rocks…

          It's pretty darn racist to call out racism because you've prejudiced a skin colour to be racist. Neg away.

        • sanoze on 03/03/2016 - 19:47
          -2

          @Spackbace:
          Come with an answer mate rather then calling others hypocrite…..did you ever felt the racism ever because of ypur racial background otherwise crawl deep under the rock….
          Answers like that were expected from poorly educated Bogan's…..not your fault bro its the deep rooted racism and ignorance that Australia inherits….

        • sanoze on 03/03/2016 - 19:53
          -4

          @tshow:
          I am sick of the lame excuses white people comes out everytime someone talk about aboriginal that it didn't happend in my time or myfamIlya moved here after that but go outside see how they are being kept in the modern times….they are a prisoner on their own land of a prejudice system which keep them hostage and depeindent on the system. for their survival….the Australians are as much shameless as any other white country that killed ots own indiginios population and the younger generation refuses to accept that….. be a colored and face the music of the real world or crawl back to the same rock you came from….

        • sanoze on 03/03/2016 - 20:00

          @Hugetyla:
          Spot on bro…. racial profiling or stereotypes or generalisation of people that exist in the real world and its a fact of life…. the days are not far when people look for the car in a shop and then bargain the best deal on internet or anywhere….any brick and mortar shop make sure to retain the customer and the only way for them to do it is great customer service. But problem in this thread is that people start jumping on the racist bandwagon to make others go quiet….

        • spackbace on 03/03/2016 - 20:01
          +5

          @sanoze:

          How about you actually come out with a thought out, intelligent argument? Then we can actually talk. Calls of KKK etc just show pure ignorance, and I believe your maturity level is that of a teenager at best. I sure hope you're not a fully grown adult writing these comments.

        • [Deactivated] on 03/03/2016 - 20:21
          +1

          @sanoze:

          Again, you're the drawing the race card. What if I am Mexican? What atrocities should I feel bad for?

          As far as I know, to you, every other race is extremely racist.

        • ozeebee on 04/03/2016 - 01:01
          +1

          @Hugetyla:

          Now put yourself in the shoes of an Asian person going to Australia. There's no luxury of good customer service because of "I'm white". Not related to money or thickness of wallet, there's just a prejudice (in Australia) that anyone without white skin is considered a lesser being.

          Isn't this why the riot we're not allowed to speak of, in a souther suburb of Sydney we're not allowed to speak of happened?

        • BangkokBreakfast on 04/03/2016 - 03:27

          @ozeebee: point taken

        • Liangyu42087 on 04/03/2016 - 17:48
          +2

          @sanoze:

          I come from China and I can tell you the majority of stuff there give absolutely no customer service at all. Due to the size of China population customer service is not something that is necessary to survive as there are always new customers. If what you saying about India customer service is true, then I'm really surprised, I thought due to the similarity of the population size customer service is also just a luxury.

          TBH I think the customer service level in Australia is very good, especially for a commission based service.

        • [Deactivated] on 04/03/2016 - 19:57
          +4

          @sanoze:

          The OP asked why he received such shitty service. Myself and others that work/have worked in the industry gave him an honest answer as to why. He tried to argue so people have argued back and been pretty reasonable although harsh, and tried to give the OP a straight answer. We have lived/experienced this as a part of our everyday work life. It's not made up. It's reality. It leads to stereotyping but sometimes stereotypes are stereotypes for a reason.

          Just like a lot of Australians are white trash, close minded, uneducated scumbags, a lot of Indians think they are 'above' other people because they've grown up in the caste system. India also has a different culture of negotiating which comes across as rude and offensive in Australia much of the time. This is a fact. The way the OP has communicated his concerns, he comes across with some of the 'holier than thou' mentality.
          When I worked in the industry if an Indian customer came in and they were polite, not bossy, not condescending and treated me with respect- they got the same respect. Unfortunately severely higher proportion of Indian car buyers display less than desirable qualities to do business with.
          Again, not all Indians, but a much higher percentage of their population than other ethnic/cultural groups.

          If I saw 20 regular customers, perhaps 2 or 3 of them were rude (profanity), talking down to me, demanding things after speaking to me for less than 5 minutes. Coming into my dealership and acting like I should bend over and do anything they desire and pissing me off- people I've literally told to (profanity) off and buy elsewhere and stop wasting my time.

          If I saw 20 Indian customers, literally 10 or more of them would be like this. This is not an exaggeration- it's the cold, hard truth and it's hard for you to swallow. I suggest you find an Indian car salesperson in a dealership and ask him what he thinks- he'll tell you exactly the same thing. I worked with some Indian guys (who were AWESOME co workers) and they would say exactly the same thing!

          By the way, if Australia is so racist and full of racist idiots, why don't you go back to India and live the high quality of life and equality/lack of persecution people have there?

        • dragonfly090 on 04/03/2016 - 20:18
          -2

          @murphy84: you are still talking in if's and but's throw your numbers to demonstrate it.

          and the question is ** not why I received such a service** questions is why are car sales guy pushy and expect a deposit even before you do a test drive of car so all the arguments have been of no use and trying to corner me with such crap isnt going to help.

          the truth is here to be proven, the comments I summarized should give you a fair bit of information on what car sales guys are and how do they behave be it Indian's or others. Truth is everyone gets treated that way.

          And for your experience of Indian's I can make an assumption like you say there is other side to story, you must have tried doing something shady I would defer only because I am not in right position to comment since I do not know either sides of story. So i am neither justifying their act or your's.

          To help you read those, I have copied it below.

          Read few of below comments, this should give you a fair picture of how car buying customers are treated. none of these are mine and I do not know the nationalities, time for retrospect?

          *About a year ago I bought my first car. It was the worst retail experience

          they probably had too many joy riders so they want to make sure you're serious buyer

          Was pressured into buying a car on the spot. Love the car btw. Not the experience.

          few cheap and arrogant sales persons

          salesman are not happy with that :p

          Yes, every car salesmen I've dealt with in Oz was an arrogant pushy bully, I've witnessed everything from them positioning themselves between the cars so that you can't even leave their yard

          I know how you feel because I've been through the same

          When I walk into a dealership, no one offers to sell me anything. I actually have to ask them

          I have experienced the "I need to put down a deposit and\or apply for finance before

          You are reading: "first to see the car has to buy it"

          I had the same experience in Mitsubishi

          salesperson's manner rubber me the wrong way

          Been through this,

          Car salesmen (plus their ming moles) and real estate agents are 2 groups of people whom I have no time for. Arrogance seems to be their common middle name.

          When I purchased my new car I went to a dealer who wanted a deposit prior to a test drive

          If you think the salesmenship is terrible, wait until you need after sale service.

          I came across a shitty sales person

          I tried to buy a Mazda once and the salesman wouldn't tell me the price until after I agreed to sign the sales contract

          The thing is, we were there to buy a car that day, but we weren't about to have the wool pulled over our eyes.

          Food for thought. Shame that a whole brand is damaged like that by one moron.

          I'd say Carsales dealers would come very close as being quite 'shady'. Quite Frankly.

          I have seen a few like you have, that are entitled and prey on what they hope is ignorance

          there are sales people who do not make buying a remotely palatable experience.

          I had the exact same experience as the op first time I ever went to dealership

          Personal experience has been mixed , some sales people are really pushy and want you to pay deposit as soon as you enquire about the particular model

          This is where all the bs artists con artists get their training

          "if you're not going to buy it there's no point doing a test drive

          car salesmen can be pricks and yet cars are flying out the door!

          it's been hot and cold for me, I wouldn't rave about it most of the time.

          Some of them are very very bad and don't even talk if your budget is not close to what they are willing to sell, some are average, one of them is the best.

          Sad but true*

        • [Deactivated] on 04/03/2016 - 21:37
          +3

          @deepudips:

          I've spent enough time explaining that car sales side of the story.
          The people who are agreeing with you have had a bad experience- that happens in the car industry all the time. There's a lot of sharks, a lot of dirty salespeople and aggressive people trying to make money because it's very competitive and there isn't much money to be made in the first place. In the 80's and 1990's there was a lot of money in it. Now it's dried up.
          The main reason a lot of car salespeople are like this is because they witness the worst side of human beings every day. People lie to them, use them, waste their time and energy and exploit them. I'm not saying this is what you or anyone who had a bad experience did, and they probably didn't do anything to deserve it, but car salespeople generally don't like other humans in general because they are let down and used, spat on by people every day and it's part of the job and they develop thick skin and have their own way of dealing with it.

          Some car salespeople are shady. Some customers are shady- most customers are shady in fact. In the car industry we have a saying … 'Buyers are liars'. People lie to you every day. No matter how honest you are. No matter how hard you work to help someone or try to get them a good deal they want more or they don't care about your time and effort.

          As far as your experience, I would bet my house that the reason you received poor service is because you were either:
          1) Rude and talked down to the salesperson
          2)the salesperson has had multiple and consistent negative experiences trying to deal with Indians.
          3) You may have been the nicest guy in town, and the salesperson was a dick. That definitely could have happened. But the odds are that it was one of the other two reasons and I'm sorry but that's the reality of the situation.

          Indians aren't shady.. They are great people. They are honest people and hard working and smart, but in the car industry and in sales in general they have a reputation of being difficult to deal with and being selfish and not having concern for anyone involved but themselves- a reputation of stepping over anyone and everyone to get what they want to a point of being rude and petty.

          Ask the other guys that sell cars here. Ask a phone salesperson, ask a finance salesperson, ask any salesperson. Ask an Indian salesperson.

          Not all Indians are petty and rude like this- but as a relative percentage of their ethnic base, there are many more Indians like this than pretty much any other ethnic group of buyer.
          It's a cultural habit of heartless negotiation that's been developed over centuries, in India, and it's not accepted in Australia.
          You don't believe me and you don't agree and we'll never agree unless you try to sell cars and experience it first hand.

          I'm sorry I've just tried to be completely honest with you.
          Good luck buying your car and don't stress about it too much.

        • dragonfly090 on 05/03/2016 - 00:27
          -1

          @murphy84:

          The people who are agreeing with you have had a bad experience- that happens in the car industry all the time. There's a lot of sharks, a lot of dirty salespeople and aggressive people trying to make money because it's very competitive and there isn't much money to be made in the first place this is all I was trying to say since my first post. Few people wanted to derail and deviate from the topic.

        • [Deactivated] on 09/03/2016 - 01:28
          -1

          @sanoze:

          You do realize that in India, you actually enslaved your own people right?
          That's right, your own people enslaved their own people. Or are you upset up also being enslaved by the British? And now you've migrated to a former British colony by
          'paying' your way here.
          How ironic.

          What does the massacre of Aborigines have to do with negotiating the sale of a car in 2016?
          No one's telling you where to go to buy, but if you come into MY place to buy a car, then you must treat ME with respect because I'm in charge and I won't let you use/exploit everyone for your own dirty benefit.

          If Australia is just full of bogans and white trash, then by all means, please go back to living your glamorous life in India where everyone is treated equally and there's no discrimination or injustice.
          It must be so great there seeing as you've come here. How many Australians want to move to India? How many Indians want to move to Australia?

        • Moderatorneil on 09/03/2016 - 02:02

          Let's stay on-topic everyone, you know as in "Automotive Sales - Why Do They Expect a Sale Even before Inspection".

          Let's also be reminded of the commenting guidelines. Personal attacks on people or groups of people will result in bans.

      • jenkemjunkie on 03/03/2016 - 07:31

        I can't believe nobody has posted this. A movie about salesman and closing sales with reference to Indians starring Al Pacino- Glen Garry Glenross

        • T1OOO on 05/03/2016 - 15:20

          Alec Baldwin?

        • jenkemjunkie on 05/03/2016 - 15:37

          @T1OOO:
          He is in it…but not in the part I linked

      • [Deactivated] on 04/03/2016 - 13:03

        can confirm "russell peters"
        yes i am indian

    • JV159 on 03/03/2016 - 09:29
      +1

      We're 25 million now mate, it just ticked over a couple weeks back :)

  • pjetson on 01/03/2016 - 13:11
    +15

    No wonder the sales of new car in Aus is 98,000 compared to India's sales of 2,601,111

    India has about 1250 million people, while Australia has about 25 million. Per capita, the sales in Australia are about double the sales in India.

      • pjetson on 01/03/2016 - 13:33
        +27

        Then I don't understand why you even raised the point.

        • phocus on 01/03/2016 - 16:22
          +38

          the truth is you dont understand your own point.

          You are implying that australia's sales tactics are poor thus reflecting as low sales, but in fact they are higher per person, thus making your point invalid.

        • phocus on 02/03/2016 - 10:15
          +14

          @deepudips: That was not your point at all.

          Your point was purely the volume of sales of Aus vs India.

          "No wonder the sales of new car in Aus is 98,000 compared to India's sales of 2,601,111"

          Of course the sales is going to be greater, you have have 50 times the population. It's like saying China have more fertile women compared to New Zealand because they have more babies.

          So a fair comparison is per capita which Australia is doing much better, for every 255 people one new car is bought vs India at every 480 people one new car is bought.

          Now I hope you get the point!

        • dragonfly090 on 02/03/2016 - 10:20
          -2

          @phocus: Yes my lord! :)

        • spackbace on 02/03/2016 - 11:36
          +13

          @phocus:

          So a fair comparison is per capita which Australia is doing much better, for every 255 people one new car is bought vs India at every 480 people one new car is bought.

          But given the dodgy numbers shown by OP, it's actually:
          Australia - 23,826,141 - Current population, 1,155,408 new cars sold in 2015
          India - 1,306,942,434 - estimate population, 2,034,015 cars sold in 2015

          So:
          Australia - 1 car sold for every 20 people
          India - 1 car sold for every 642 people

  • the-mal on 01/03/2016 - 13:13
    +17

    Is this for a new or used car?

    My new car buying experience consisted of sales people who weren't at all pushy, were really accommodating, and encouraged both test driving and walking away to think on it before purchase.

    In every single instance I was welcomed into an air conditioned showroom and was usually offered drink and/or snacks.

    These were regular mid range dealers, not luxury cars.

    Not sure why your experience was so different OP.

    • spackbace on 01/03/2016 - 13:14
      +3

      My new car buying experience consisted of sales people who weren't at all pushy, were really accommodating, and encouraged both test driving and walking away to think on it before purchase.

      Yep, in this day where a competitor is just down the road, we can't afford to be like our industry was 30yrs ago.

      • dragonfly090 on 01/03/2016 - 13:16
        -1

        so why not make best effort to securing the sale in first go. Why give a website price and saying price will vary if I book now or later. Offer a commitment on price and provide good service you would get the client back no matter if the other dealer is giving them a $100 discount.

        • spackbace on 01/03/2016 - 13:20
          +13

          Offer a commitment on price

          Ah I see… and here's where there's a cultural difference. The way you're used to doing business is by "what's your best price?" "Give me your best price"… am I correct in saying that?

          You see, negotiation here isn't based on that, it's based on you first offering a price. And you don't first enter into negotiation unless both parties know that a deal can be made. So what you've likely had is salespeople that pushed you just as hard as you pushed them.

        • dragonfly090 on 01/03/2016 - 13:22

          @Spackbace: I did that on my first car, not on the second one :)

          First interaction with a dealer, how do you expect to put your money down. Consider that I am doing a first inspection or test drive.

        • spackbace on 01/03/2016 - 13:24
          +12

          @deepudips:

          First interaction with a dealer, how do you expect to put your money down. Consider that I am doing a first inspection or test drive.

          So it's likely that this whole post, your assumptions on every dealer, are based on 1 experience?

          That's like having 1 bad Cheese Burger, and saying all Maccas are bad, and discussing with others on how bad Maccas is…

        • dragonfly090 on 01/03/2016 - 13:26
          +3

          @Spackbace: I might have encountered pushy sales guys, I agreed this was a rant and nothing else. May be there are good ones (like you). In the last 24hrs we met 3 of these guys and so far been bad.

        • spackbace on 01/03/2016 - 13:27
          +1

          @deepudips:

          After 1 or 2 bad experiences, it's also likely you've treated the 3rd like he was 1 of the other 2, you've pre-judged him before you've walked in the door.

          Not to mention, you went in and likely talked prices on the last day of the month. They had a reason to be pushy, the prices change the next day!

        • dragonfly090 on 01/03/2016 - 13:30
          -2

          @Spackbace: I realized that I walked in on wrong day when every sales with target is looking to close. I get it, it was a odd day where I realized it was a leap year during mid day. I was on 1st march, while they were on 29th Feb.

        • ykwon10 on 01/03/2016 - 13:31
          +2

          @deepudips: Do yourself a favour and take your money elsewhere. Go to another dealership and get your dream car. If it means you have to drive 20mins further to feel treated like a king, go for it mate!

        • tebbybabes on 01/03/2016 - 22:57
          +1

          I think it's because if a particular dealer gave you his best price without getting the impression that you were ready/committed to buy, you could just take that price and shop it around eleswhere.

          When I negotiated for my vehicle, I said I was ready to business, I gave them my offer and asked them if they could do that for me. At that point, we could have a back and forth on pricing and extras, but I could walk away if we couldn't arrive at a number that we were both comfortable with.

    • dragonfly090 on 01/03/2016 - 13:14

      This for a new car

    • topRamen on 01/03/2016 - 21:25

      Which dealerships and what drinks and snacks?

      • the-mal on 01/03/2016 - 22:13
        +6

        Subaru, Honda, Nissan, Toyota. All offered drinks (tea, coffee, cold water) and snacks (biscuits, little plane style packs of nuts). Was honest with all of them that I was shopping around and all were really nice and helpful. One guy even got his own pram from his car just to show how much boot space one model had.

        Mazda was the only one to offer no food and drink. But they were still polite and it was a nice air conned show room. And it was 10 mins prior to closing.

        • spackbace on 02/03/2016 - 00:49
          +3

          We only have drinks to offer.. Though it's a damn good coffee machine!

          I think they think if they have biscuits that the staff will just eat them all!

          And we probably would!

        • PVA on 02/03/2016 - 23:09

          @Spackbace:
          Near us I have found Nissan, Toyota and Honda have coffee and biscuits, Holden have cappuccino machine, biscuits, bottled water in a fridge.

        • wtfnodeal on 06/03/2016 - 12:12

          Mazda Melville WA sucks the most. Made us waited for an hour to pick up our car so he could focus on chatting with his friend. Honestly that car dealer does not care anout a repeat or referral business once the deal is done.

        • paaj on 10/03/2016 - 17:12

          @wtfnodeal: good to know. I went to Scarborough Toyota the other day - the guy didn't want to talk to me if I didn't promise to buy the car on the day. It was my first day looking at cars.

  • spackbace on 01/03/2016 - 13:13
    +6

    You sound like you've encountered some pushy salespeople, and also I tend to think there's another side of the story.

    • dragonfly090 on 01/03/2016 - 13:17
      +1

      May be other side of story is I am wasting their time.

      • spackbace on 01/03/2016 - 13:18
        +1

        Maybe, have you bought a car yet?

        • dragonfly090 on 01/03/2016 - 13:24
          +1

          Not yet

        • spackbace on 01/03/2016 - 13:26
          +2

          @deepudips:

          Bingo

          And now the month has changed, the offers and prices have changed.

      • ykwon10 on 01/03/2016 - 13:19

        Get real mate! If you are a salesman and income depending on sales, why would you waste time on a customer that isn't going to buy? $100 makes a difference, if not, you will not be on Ozbargain!

        • dragonfly090 on 01/03/2016 - 13:20

          how do you know if a consumer is genuine?

        • ykwon10 on 01/03/2016 - 13:22

          @deepudips: It is a sense of commitment. If the salesman can't sense that you are committed to buying the car, why would he give you the best price? As stated by Spackbace above, it might be a cultural difference. Your expectation is different from us here.

        • dragonfly090 on 01/03/2016 - 13:24
          +8

          @ykwon10: what classifies as committed? Put in a deposit even before you like the car and then fight for claiming it back?

        • ykwon10 on 01/03/2016 - 13:25
          +6

          @deepudips: As I said "sense of commitment". It is a feeling/vibe that you are giving the salesman.

        • spackbace on 01/03/2016 - 13:25
          +1

          @deepudips:

          As I said previously, this is based on 1 dealership, 1 experience. Go elsewhere if it was so bad, there's nothing stopping you from going to a dealer across town.

        • tomleonhart on 01/03/2016 - 13:33
          +2

          @deepudips: any experience sales person knows if a consumer is genuine the moment the consumer enter the conversation.

          They can also smell time waster miles away. You might have somehow create this impression to the sales person. Not saying you are time waster, maybe something you did created this impression.

        • Settero on 01/03/2016 - 15:02
          +4

          @deepudips:
          they asked if you are prepared to put down a deposit.
          you are interpreting their words in a way to suite you.
          they could very well just be asking , do you have your finance in order to buy a car today if everything goes well , do we have to send you to the finance team afterwords , are you willing to buy today IF things go well, are you just here to browse , i highly doubt they where asking you to put money down before you even looked at a car/got to the contract part of it.

        • dragonfly090 on 01/03/2016 - 15:48

          @Settero: I told them my finance is sorted and will not be needing one from dealer.

        • ttc72 on 02/03/2016 - 11:16
          +1

          @deepudips:
          I used to sell cars, it's actually quite obvious.

    • spackbace on 01/03/2016 - 13:17
      +19

      No wonder the sales of new car in Aus is 98,000 (http://www.tradingeconomics.com/australia/total-vehicle-sale…) compared to India's sales of 2,601,111 (http://www.siamindia.com/statistics.aspx?mpgid=8&pgidtrail=1…)

      Umm, you're comparing a monthly figure, vs a yearly figure… LOL

      http://www.huffingtonpost.com.au/2016/01/06/cars_1_n_8919656…

      The Federal Chamber of Automotive Industries (FCAI) said 1,155,408 new vehicles were sold in 2015, a 3.8 percent lift from the previous year. The result is 1.7 percent better than the old record of 1,136,227 set in 2013.

      So Australians bought half the amount that Indians get, and look at the population difference…

        • ronnknee on 01/03/2016 - 16:32
          +18

          Not if. They aren't right.

        • ttc72 on 02/03/2016 - 11:17

          But you were willing to push them at people to prove a point. You really just put this post up to have a whinge.

        • chumlee on 02/03/2016 - 18:34
          +2

          The figure you quote for Australia is per month sales and the India figure is an annual figure. You may want to pay attention to the details before posting anything. Australia has a great education system - maybe you should stay and try it.

        • frinik on 05/03/2016 - 17:37

          @ttc72: should become a politician…they're pros at doing this.

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