Automotive Sales - Why Do They Expect a Sale Even before Inspection

dragonfly090 on 01/03/2016 - 13:01
Last edited 01/03/2016 - 13:01

This is my rant on Auto dealers and sales.

Even before the test drive they expect the sale to be done and then expect to the consumers to accept the quoted price or be looked up like cheapo person where they sound humiliating.

Any dealer that you walk in, the first question is are you serious on buying/are you prepared to put in a deposit/what price are you looking to pay blah blah blah..it is sort of sickening with this kind of behavior by sales.

The expectation of you is that you do your homework on models available, features on it, make up your mind, browse through pics of the car and just walkin to dealership to make payments, the only time you should be going in there is when you are BUY READY. SICK.

The least expected of these folks are to brief you on the car, allow the consumers to make choice, give them enough space and time before you start pushing and take the customers NO with a smile and stop treating customers with arrogance.

From where I come in India, had dealt with various dealers of various brands. Consumer is treated with utmost dignity and respect. You are explained well about the car, features shown and explained on a car standing in air conditioned building, you are offered a test drive even before they ask "are you serious about buying" or "are you ready to put deposit". No wonder the sales of new car in Aus is 98,000 (http://www.tradingeconomics.com/australia/total-vehicle-sale…) compared to India's sales of 2,601,111 (http://www.siamindia.com/statistics.aspx?mpgid=8&pgidtrail=1…)

Time for the dealers to grow up!

Automotive

Comments

        • spackbace on 06/03/2016 - 14:52

          @aussiemillion:

          The people that own and run the dealerships are baby boomers, and while that generation is in power, nothing will change without a lot of resistance ;)

  • ganymede on 06/03/2016 - 14:02

    Do not invest your emotion to building relationships with a car salesman, they are like hookers, negotiate on a price, do your business and walk away. If you get emotionally attached (happy or otherwise) to them they will bite back. Don't like the price or terms? Walk away fast.

    No offence to our resident OzB car salesmen.

    To those working in sales, difficult customers are part of the business whether you are selling a bunch of vegetables or 10mil mansion, getting the best deal is a built in instinct of all human being, no one likes to be ripped off. If you can't take it (lowballers, timewasters, OzBargainers, etc) perhaps it is time to change profession.

    ETA: salesmen size you up the moment you step into their dealership, if you wear a gold diamond studded Rolex, the next thing you know is someone licking your nuts. :P

  • cala90 on 06/03/2016 - 23:50
    +1

    Never had an issue with a dealership. Went looking at a new car for myself (purely looking at the time). Told the salesman that, was more than happy to let us browse around. May have been having a slow day but he even stuck around and had a chat with us for a while!

    We then bought two Mazda's within a 6 month period (partners and brothers). Went in, got straight down to business. We told them we were there to buy, negotiated the price and had the contracts signed within 30 minutes. Second time was from the same dealer, took a bit more negotiating (better salesman I suppose?) but got there in the end.

    I think the problem is a lot of people go into dealerships with their guards up and a defensive attitude. Straight up you've got a sense of hostility.

  • [Deactivated] on 10/03/2016 - 22:46
    +3

    My experiences with car dealers have generally been better as I've become older and more mature. Younger me would've been stressed out by high pressure sales tactics, older me gives a fake smile and tells those salespeople it's a great car but I won't feel good about buying it before I check the others out on my shortlist.

    Part of the problem is getting bad salespeople, but part of the problem is how you're choosing to react to it. Don't waste your time with people who give you bad service. You don't have to have a go at them, just thank them for their time and cut the interaction short. Don't worry about what a pushy or rude person thinks about you, their opinions really don't matter.

    Worst experience I've had was telling a used car salesman I'm researching but not necessarily ready to buy today, and he wouldn't let me take the car for a test drive and asked me to come back when I'm serious about buying. Pfft. My time is valuable and he wasted it. Time wasting is a two way street and I'm conscious about doing my homework before hand and not spending ages discussing price until I'm ready to buy and have researched what a good deal should be.

    But I don't think you're being fair by painting all car salesmen in the same colour, my most recent new car purchase was an absolute pleasure. I wasn't in a hurry to do a deal and was upfront about being at the researching stage, but my sales consultant was really helpful, friendly and patient each time I came in and gave me a cracking price as the end of it all.

    Being friendly, confident and respectful (I'm not suggesting OP wasn't) goes a long way no matter what age or race you are. Yes people will profile you, but you can change their minds depending on how you interact with them - I did most of my car shopping wearing outfits that cost $30 including thongs (I dress like a dork on weekends, wear $1-2k outfits during week for work) and they still took me seriously after a quick chat. Not just that, it's about striking a rapport with them so they want to help you out - no one is going to do their best for someone that's rude to them.

    Most importantly if you get a bad car salesman then just walk away, don't reward their bad attitude with your business. Good luck finding the right car and dealer for you

  • spychiatrist on 12/03/2016 - 18:17

    Best advice

  • [Deactivated] on 17/03/2016 - 22:17

    Sounds like truscotts Toyota in five dock. No test drive, sitting with a salesman/finance person talking for an hour about model grade, colour, delivery date and no test drive. Walked out disappointed and bought a Mazda.

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