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Groupon - BIG W eGift Cards 7.5% Off

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simprosimple on 23/05/2015 - 02:41 groupon.com.au (3179 clicks)
Last edited 23/05/2015 - 04:26
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BIG W eGift Cards - 7.5% OFF But Max $200
http://www.groupon.com.au/deals/national-deal/gg-woolworths-…

Woolworths Supermarket eGift Cards - 5% OFF can get up to $500
http://www.groupon.com.au/deals/national-deal/gg-woolworths-…

Woolworths Caltex eGift Cards - 5% OFF can get up to $500
http://www.groupon.com.au/deals/national-deal/gg-woolworths-…

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closed Comments

      • regenade on 31/05/2015 - 14:14

        Did you get the eGift Cards then, because if not whats the point of calling ? What was the outcome of your call ?

        • jjj123 on 31/05/2015 - 14:17

          still no bigw gift card received

        • jjj123 on 31/05/2015 - 14:18

          nope, they just said will check with their relevant department…

        • regenade on 31/05/2015 - 14:26
          +1

          @jjj123: Ya thats what, no point bugging the WOW CS people, its not going to help and we all are going to miss the BIG W Sale.

  • Nutrino on 31/05/2015 - 14:22

    Whats stopping someone from using their egift and claiming someone else used it? Double spend guys.

    • regenade on 31/05/2015 - 14:27

      Lol how does it matter, I think everyone are going to get re-issued new eGift Cards of what they ordered from Groupon (whether they used their own cards or not), I guess you are just coming on this thread now, read last 2 pages lol

    • Coops1 on 31/05/2015 - 17:38
      +1

      Having some morals, which the vast majority of us have. Those that don't won't get away with it.

    • dins on 31/05/2015 - 19:01
      +2

      I'm pretty sure they will get law enforcement involved to try and hunt down the crooks. Theft is theft.

  • FBOD on 31/05/2015 - 14:36

    I ordered mine at 9:00am 23/5/15 and haven't received any pdf voucher or excel sheet. I know someone received the excel sheet and checked it. My name is not on it.
    Anybody else hasn't received anything from Woolworths yet?

    • poko on 31/05/2015 - 14:54

      I haven't received anything yet from Woolworths. Ordered 3 different batches all under the same email address/groupon account.

      • gadgetguy on 31/05/2015 - 17:00

        Finally - I thought I was the only one.

        Looks like we will be back of the queue while they sort out the fiasco with the first batch.

        • slackme on 31/05/2015 - 18:36

          You may be the lucky ones as your names and email not exposing to others.

  • cloudie9 on 31/05/2015 - 16:36

    So just got off the phone querying the whereabouts of my egift cards, they told me they will probably get it sorted by end of COB tomorrow, but my main concern to them is the breach of privacy. So they took my details and someone from their legal dept would give me a call. Not sure what will be the outcome but definitely not too happy about my details out there somewhere.

    • whodidthat on 31/05/2015 - 17:02
      +1

      So much for Groupon saying "Woolworths have assured us the Big W eGift cards will be reissued today."

  • Garryscott2 on 31/05/2015 - 17:17
    -6

    when is the next Woolworth E gift card sale ?

  • 4892 on 31/05/2015 - 17:29

    So I had a message from my local store saying they have an answer for me. They read like a statement about personal details and how it didn't include an address etc only name and email address and said if I purchased 5 or more vouchers that they would take care of the refund process/replacement for me. As I only purchased 4 it is on me to call up (if/when I can get through to the support line) to report my cards to them and get it processed that way.

    WTF. 5 or more is done automatically and 4 or less you have to lodge it?

    This was read to me from a statement given to Big W to tell customers. It included Groupon as the initial seller/supplier of the gift cards.

    Maybe this is why we haven't got anything yet? I was told the ETA was 1-2 days from today for the people who ordered 5 or more. Now I have to call this number and try and get this sorted (again).

    • ikago on 31/05/2015 - 17:49

      Thanks for the update!
      Terrible process I'll add!

      • langitbiru on 31/05/2015 - 18:03
        +1

        received my egiftcard this morning when i check my email, went to big W to buy heater with the egiftcard i purchased $200.

        Rejected !!!

        Staff from big W received a memo stating that the gift card issued between 28 may to 30 may cancelled IF the group on member purchased more than 5

        i only purchased 1 off $200, but still being declined…. SUPER TERRIBLE… i want my money back now from Groupon…. hardly believe this happen.

        • tight-ass on 31/05/2015 - 18:12
          +2

          Apparently those who ordered 5 or more gift cards received the excel spreadsheet, which according to the spreadsheet I received would be close to 1000 people. I guess this is how they are tackling the issue, whic
          h sucks for all involved

        • 4892 on 31/05/2015 - 18:16

          From what I was told, ALL of the gift cards on the leaked spreadsheet have been cancelled. The 5 or more applies to them being re-issued automatically.

          I wouldn't be surprised there is some big communication error with this as my local had to re-read the statement. They first said I would get mine tomorrow and then checked as I only purchased 4 and said I need to call up to get it sorted.

          I've spent so much time on the phone to my local and trying to get through to these emergency numbers as well as talking to the store in person. There is absolutely no talk on compensation for anyone in regards to the stuff up and as stated earlier, if you purchased less than 5 it's up to you to call up and get it sorted.

          If anyone from Woolies/Big W has a copy of the actual statement could you post it?

        • 4892 on 31/05/2015 - 18:16

          @tight-ass: Thanks tight-ass, that makes some sense.

        • langitbiru on 31/05/2015 - 18:18

          Do apologise, i didn't take a snapshot on the note… it was the customer service who read me the statement from the note.

          i am trying to open my paypal dispute now.

        • b_sean on 31/05/2015 - 18:34

          @gandhi28152:

          Hi Gandhi28152,

          Do you mean the card that were reissued last nigh had been cancelled again???

          Regards,

        • lomie on 31/05/2015 - 18:40
          +2

          @gandhi28152:
          Give Woolworths some time to reissue the GC. There are a lot to go through and they are triple checking (probably) to ensure no further stuff ups. It's the weekend and its damage control mode now. They may not have the right manpower to do things quickly. We all live in our own little bubble but Woolworths is probably doing their best to get through this mess.

  • b_sean on 31/05/2015 - 18:36
    +1

    Hi All,

    I just got email for my 1xbigw card. Anyone else has got it? Haven't checked balance though to be sure.

    Regards

  • dins on 31/05/2015 - 18:58

    I received mine as well. Checked the balance and it's all there.

  • seantheaussie on 31/05/2015 - 19:00

    Just received 2 gift cards with all the money there. 1 to go.

    • loulou1 on 31/05/2015 - 19:29

      When you received the first lot were they in one email? I am concerned because I ordered two and first time around they were in the one email. I just received a replacement but only for one and not the other.

      • bdl on 31/05/2015 - 20:35

        I received five gift cards in one email initially but on this resend i've received four of the gift cards over two emails and still waiting for one more gift card.. I'm patient, glad they are sorting this all out for us and going to see what happens over the next 24 hours..

        • bdl on 31/05/2015 - 23:47

          last one just received :)

      • seantheaussie on 31/05/2015 - 20:45

        First lot were bought in 2 batches but received in one email so there has been an understandable change.

        • seantheaussie on 01/06/2015 - 06:49

          Last one received for me too. 22:13 email. They are putting in the necessary overtime.

  • googoogaga on 31/05/2015 - 19:00

    wow i just received all mine too.. so woolies is just going to let go of the 1.3mill mistake and people who stole other peoples giftcards get away with it?

    Sure pays to have no ethics…

    • dins on 31/05/2015 - 19:04

      Probably did go through the balances before re-issuing. That would explain why it took this long. Would be surprised if they did not get law enforcement involved. Surely they would have had to report this sort of thing.

      • googoogaga on 31/05/2015 - 19:09

        maybe they can't do anything because it wouldn't be classified as stealing. Since woolworths gave you all those cards, it's not like you stole that information?
        I don't know.. it just doesn't sit right by me that people "stole" and are getting away with it.. or so it seems at this stage.

        • Ughhh on 31/05/2015 - 19:15

          Thats like finding a phone on a bus, keeping it and saying its not stealing because you didn't pick pocket anyone or hold anyone at knife point. Same thing with banks when banks accidentally deposit $5000 into your account, if you spend that money, you're expected to pay it back.

        • googoogaga on 31/05/2015 - 19:22

          @Ughhh:
          I don't know the legality but I do wonder why they aren't pursuing it first before just reissue everyone giftcards. There must be some obvious criminal acts where they redeem a few 000's within the space of say 10mins from the same store?

          Surely that would be easy to catch.

          Your phone example isn't really relevant to this case, the bank one is though.

        • dins on 31/05/2015 - 19:30

          How are unauthorised purchases from someone else's GCs not theft? They should be able to track the lowlives down using IP addresses, emails which included the excel file, in-store cameras and register GC entries etc.

        • dins on 31/05/2015 - 19:32

          @googoogaga:

          Probably why they took all this time to send these out again. I received the $500 WW GC yesterday.

        • whodidthat on 31/05/2015 - 19:33

          But someone did steal, they stole from the person or persons the cards(s) were assigned to.

          Maybe they are going to re-issue (I have nothing yet) then have it chased up. Reclaim both stolen cards plus the value of the re-issued ones from whoever is responsible.

        • bzha515 on 31/05/2015 - 19:39

          @dins:

          if they do so, then some other parties will get involved such as police, IT professionals and bigw stores. then must be big news.

          media and their opponents will take advantages of that, which I donot think a good choice for woolies.

          well let's see what will happen later.

        • dins on 31/05/2015 - 19:49

          @bzha515:

          Pretty sure they have to report this sort of thing to law enforcement whether they want to or not. Besides it would be an internal investigation any way. So I don't see why they would need to go public.

        • Ughhh on 31/05/2015 - 19:49
          +1

          @googoogaga:

          Point is, whether you found the item/money or was accidently given it to you and you know it doesn't belong to you, using/keeping the item/money is stealing. Just because you didn't steal the gift cards/phone/items by hacking or taking it from peoples pockets/wallets without their permission, doesn't mean it's not stealing- so imo, the phone example is relevant.

          I do wonder why they aren't pursuing it first before just reissue everyone giftcards

          One user here has already been threatening and has been encouraging others to threaten Groupon/WW via Paypal disputes. Perhaps thats one of the reasons why?

        • regenade on 31/05/2015 - 20:51
          -2

          @Ughhh: I have nothing against WOW here, yes its a honest mistake. But all I am concerned is about super dodgy Groupon, who never sent WOW group Gift Cards on time, last time I got it after almost 12 business days (advertised as 2-4 Business days). This time again it took almost a week again, when I order from Entertainment Book I get the voucher within 3-6 hours and sometimes even within the hour.

          Also Groupon posted yeterday evening on their support Website and on Paypal disputes that the re-issed cards have already been sent out ! Why do such dodgy things, just to protect themselves from a Paypal freeze on their account. They are multi Billion $ company for God's sake, at least have some standards. I am still going ahead with my dispute as the deal timelines were breached and I had got the Gift Cards for the BigW Friends and Family sale. I will wait to hear back from Groupon as they are the merchant/sellers here and WOW is just a 3rd party, if there is indeed a buyer and seller agreement here, its between the buyer (us) and Groupon. Groupon got all of our info and transmitted it to WOW and they leaked it, so even if a lawsuit comes up, I think it will be very difficult for any end user to lay blame on Woolworths directly.

  • lomie on 31/05/2015 - 19:06
    -1

    Best that you change your email passwords to a strong one as there is now a list of emails out there that someone with the right tools can hack into.

    • lomie on 01/06/2015 - 09:26

      Why was my comment negged?

      A list of emails has now been leaked. If your email password isn't strong, the person with the list of emails could be trying to gain access into the email accounts which has more re-issued GCs in it and spend it without you knowing it.

      The GCs being sent via email aren't secure. Do what you can to keep your hard earned safe.

    • argonbay on 01/06/2015 - 15:01
      +1

      List of most commonly used passwords here:-
      http://gizmodo.com/the-25-most-popular-passwords-of-2014-wer…

      Includes passwords like "123456", "password", "12345", "12345678" and "qwerty" making up the top five.

      So as amts says, if you have a simple password like this you might want to change it.

  • 67Gateway on 31/05/2015 - 19:07

    Goth both of my cards in 1 email. Checked the balance and both are good. They sent it after the stores are closed though. Oh well, let's wait for the eofys sales then

  • whodidthat on 31/05/2015 - 19:08

    Nothing arrived here.

  • bluedufflecoat on 31/05/2015 - 19:22

    Still got nothing.

  • bzha515 on 31/05/2015 - 19:23

    nothing

  • aussie28 on 31/05/2015 - 19:28

    I have not received anything either. Did anyone who already made a purchase get new cards with full balance?

  • Coops1 on 31/05/2015 - 19:33
    +1

    Just thinking out loud…..that we might not be getting 7.5% off giftcards in any future offers……… :(

    • whodidthat on 31/05/2015 - 19:35

      I wouldn't buy them from Groupon again anyway. I'll stick to either Entertainment book or Cash Rewards.

  • dins on 31/05/2015 - 19:36

    Maybe the ones without full balance they are investigating before re-issuing? Would make sense.

    • aussie28 on 31/05/2015 - 19:38

      Yep that's what I'm thinking. The cards that have been used will be fully investigated before new cards are issued.

      • dins on 31/05/2015 - 19:40

        Yeah because I received mine about an hour ago.

      • tight-ass on 31/05/2015 - 19:42

        Well I've only received 1 x $200 gift card back, still waiting on the remaining $1700. I hadn't used any of the my gift cards, however someone else had in NSW, I'm in WA….should be easy enough to sort out thankfully

        • bluedufflecoat on 31/05/2015 - 19:52

          Mine was used in Burvale, VIC. I'm also in VIC :(

        • dins on 31/05/2015 - 19:53

          Good luck guys. Hopefully no issues and they catch those lowlife crooks.

      • taurenpally on 31/05/2015 - 20:20

        well i brought 2 cards 1 $200 and 1 $100.

        I used both myself yesterday at big w and received a replacement $100 so far.

        • bzha515 on 31/05/2015 - 20:29

          lucky boy

        • seantheaussie on 31/05/2015 - 20:43
          -1

          If I were you I would do the right thing and tell them.

        • 4892 on 31/05/2015 - 21:13

          Just when you thought it couldn't get more screwed up…

          +1 to do the right thing. Ultimately when the dust settles, Woolies will be able to see every transaction. They probably won't do anything about it though.

  • 4892 on 31/05/2015 - 19:39

    Well just got a new set of vouchers through.

    "Thanks for purchasing a eGift Card on Groupon. Your life just became a bit more awesome!"

  • adele58 on 31/05/2015 - 19:51

    Well…. I ordered 5 x $200 and I DIDN'T get the spreadsheet attachment NOR have I had ANY of my egift cards reissued!
    AND I had full balance on them!

    Any more conspiracy theories out there?

    • dins on 31/05/2015 - 20:00

      When did you check the balances on them? It's only later on that some clowns started going on shopping sprees with other ppl's money. Also did you open a PayPal dispute or any thing like that?

      • adele58 on 31/05/2015 - 20:12

        Checked balances around noon on 30th…so maybe some prick used them after then!

        No PayPal dispute as yet…will see what eventuates!

  • regenade on 31/05/2015 - 20:23

    I did not use any of my BigW eGift Cards (3 X $100) and got all of them in one e-mail. So probably can confirm the lolifes had not used mine.

    Did anyone who actually used their own cards, got new cards re-issued. Woolies is doing the right thing on not sending out the used cards immediately. Probably if they were used for online orders for for buying physical gift cards, it will be easier for them to cancel them and then reissue new E Gift Cards, will be subscribed in the thread and see how it goes.

  • JChrist on 31/05/2015 - 20:47

    Received spreadsheet with 10 x replacement gift cards

    • tight-ass on 31/05/2015 - 20:57

      Same here - I got the remaining gift cards I've been waiting for just now. I saw the attachment and that it was a excel spreadsheet and thought here we go again

      • oztw on 01/06/2015 - 14:27

        Are you referring to the replacement egift cards come bundled with "up to date" replacement egift cards excel spreadsheet?

  • cloudie9 on 31/05/2015 - 20:58

    Just received a new replacement too. Gonna go and convert it to actual plastic card tomorrow.

    • pull the lever on 31/05/2015 - 21:45

      how to convert to actual plastic? or just wait for it to be sent through the mail?

      • acai on 01/06/2015 - 14:14
        +1

        Purchase physical gift card at a Woolworths store and pay with egift card

  • aussie28 on 31/05/2015 - 21:00

    I purchased 4 x $200 but orded 2 times by 2 cards on 23rd and 24th I just received 2 cards still waiting for 2

    • aussie28 on 31/05/2015 - 22:26

      I just received the other 2.

  • knackers on 31/05/2015 - 21:07
    +1

    woolworthless has replaced one gift card.. still waiting on 2

  • wtfnodeal on 31/05/2015 - 22:20

    Haven't received my reissued gift card yet. Should just wait for "upcoming hours"?

  • simprosimple on 31/05/2015 - 23:07
    +1

    Received all my reissued gift card, $100 and $200 ones

    • RyanMK on 01/06/2015 - 01:06

      Yep, received my reissued ones about an hour ago as well.

  • 4892 on 01/06/2015 - 01:24

    So after all this, do you think we have any grounds to get a refund and return the unused vouchers?

  • aussie28 on 01/06/2015 - 01:34

    I want compensation for breach of my privacy :)

    • Peck on 01/06/2015 - 11:11
      +3

      It is absolutely amazing that they have not bothered to advise people directly that their names and emails addresses have been inadvertently give out. That is the least that they should do! I am sure that some people don't know this.

      • empty456 on 01/06/2015 - 14:06

        Probably acting upon legal counsel advice. I suppose they've been told about rule number 1, which is to never admit fault!

  • adele58 on 01/06/2015 - 03:34

    Received all 5 of mine at 10:45pm last night :)

  • slackme on 01/06/2015 - 09:56

    Ordered two batches and only one came last night. Hope they did not stuff up again.

  • zzyss on 01/06/2015 - 10:07

    Ordered just the one gift card, received 2 in the mail, however only 1 of them works.

    So basically I got what I ordered, but there's evidence of a massive screw up on their end.

    EDIT: just saw the round of e-mails in my Junk folder about the screw up. Seems Groupon are blaming Wish gift cards, and Wish gift cards are being very diplomatic and calling it a technical error. (profanity) you, Groupon.

    • dins on 01/06/2015 - 15:45

      It is WW's fault. It's not Groupon who are sending out the GCs.

      • zzyss on 01/06/2015 - 17:44

        Possibly, but I wouldn't bet on it given Groupon's track recordand the other complaints here…

        Edit: just saw the article. My bad.

  • djmatt24 on 01/06/2015 - 10:17

    Is there anyone else who has not received ANY email to date? No original, no replacement, nothing so far.

    • gadgetguy on 01/06/2015 - 10:18

      Me

    • empty456 on 01/06/2015 - 11:21

      Well I reckon that's better than what happened to me. I've received the replacements, but they've already been used.

      • snufl on 01/06/2015 - 11:38

        Your original ones were cancelled and the replacements were used by someone else?

        • empty456 on 01/06/2015 - 11:39

          Looks like it.

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