JBS306 200W 7" $53 Car Monitor (Sold out), JBS JBS381 200W CD/MP3 Tuner $33 at JB Hi-Fi Online

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typhoonadventure on 19/05/2015 - 09:56 jbhifi.com.au (2349 clicks)
Last edited 19/05/2015 - 11:08 by 1 other user

Insane price for a cheap car screen headunit, even if its low end its a steal.

Also noticed https://www.jbhifi.com.au/gps-car-audio/jbs/jbs-jbs381-200w-… for $33 very cheap single din USB headunit.

Update : https://www.jbhifi.com.au/movies-tv-shows/movies-tv-shows-on…

Star Trek scene it game for $6 to play once you've installed your car dvd lol

Also : https://www.jbhifi.com.au/gps-car-audio/in-car-entertainment…

has gps and dab + $108 thanks dhie20

Update : He's dead jim - the JBS touchscreen dvd unit is sold out, nice work boys and girls we did it, ozbargained.

JSB USB headunit, orion touchscreen, star trek game still avaliable as of 10:27am CST

Update : Orion's dead too jim 10:30am, ozbargained to death.

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        INFIDEL on 04/06/2015 - 20:58

        @shapers:
        I like your optimism :-)
        I'm usually pretty lucky. Plenty of people tell me that. My Japanese nickname is "Very Lucky".
        But I got it to play with, so no problems returning it.

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        INFIDEL on 05/06/2015 - 20:56

        @shapers:
        The end of my dream came suddenly tonight.
        Here are the emails…

        16:04 Thank you for your patience.
        I have heard back from our warehouse and they have advised there is no more stock to replace your item back.

        We were disappointed to read of the problems with your Factory Scoop Order; however we are more than happy to assist you with a refund or replacement^

        1. The quickest option is to take the faulty product to your local JB Hi-Fi along with your JB Hi-Fi Online Tax Invoice. Speak to any staff member about the issue, have them call us and we will issue you a refund or replacement^.

        2. The other option is to return this item back to us via a free courier service. Once we have received the faulty item back, we will issue you a refund or replacement^. Please confirm if this method suits you better and we can make the necessary arrangements.
        If you have any further questions relating to our Return Procedure, please do not hesitate to reply to this email and let us know.
        ^Replacement subject to supplier availability

        17:27 I would prefer what I bought. I waited 2 weeks for it, did modifications to install it. So was angry to find the correct box contained the much cheaper JBS 6" - a display model.

        I am committed to the install. I have waited for JB to supply the correct product, so will wait a while longer until you can source what I bought.

        Store has unit to return. I will ask for receipt.

        18:36 Thanks for you reply.
        Unfortunately there are none left at the warehouse, and we are not getting any more in stock.
        Based on this we have had to refund you for this item.
        Please allow 24 hours for notification of your refund via email.

        20:03 I'd like to say what I really think of this abomination of an order, but someone may take offense.

        I have spent so many hours researching this unit, discussing online, modifying the vehicle to take this unit, waiting for its delivery.

        And all you can do is send a misleading email offering the possibility of a replacement, but almost immediately taking that back! (Swearing deleted)

        Please outline the actions that JB took that brought about the sudden change in the options offered to me between 4:04 & 6:36 pm tonight, a Friday night. What suppliers were contacted?

        What was known by 6:36 pm that was not known when the offer was made to me at 4:04 pm?

        If you could not supply the unit, why was there an option to go to the effort of sending the unit back? I could have got a refund tonight.

        This is atrocious customer service.

        I will be looking into my options for recourse & post this correspondence online. I will tell anyone who will listen not to buy from JB!

        20:43 Thank you for your email and taking the time to provide us with this feedback.
        Your feedback is invaluable to our company in creating a better customer experience and preventing this from occurring again.
        Please be assured that upper management has been made aware of your concerns.

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        shapers on 06/06/2015 - 00:14

        @brucefromaustralia: Oh no :( thats actually terrible. After all that they should swap it for something with similar features.

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        INFIDEL on 06/06/2015 - 05:15

        @shapers:
        Thanks for your support in my time of loss :-(

        Yes. Not happy,Jan.

        JB's response was worse than a clear offer of a refund, which I had considered the worst possible outcome they would offer.

        There were 8 listed on their system in the Melbourne warehouse on Tuesday. I asked they confirm that, and check if the units were complete including the map SD card. Answer on Friday: 0.

        Have just given them a gentle reminder that poor customer service can have consequences… (they don't know who they're messing with)

        Ah, I love the smell of napalm in the morning.
        A good old legal battle gets the blood pumping better than expensive drugs ;-)

        Sometimes businesses try defamation action back, but I just frame the lawyers letters like trophies :-)
        I can be infuriating, but never threatening.

        My latest email:
        "Let me point out I take poor customer service seriously. That is especially the case in issues of failure to supply.

        I have had the pleasure of training staff on Western expectations of customer service in the emerging economy of Myanmar. Training a poor devout Buddhist how to deal effectively with complaints from rich Foreigners staying at their luxurious hotel is a cultural awakening for all.

        Just yesterday, a company representative personally delivered a 150% compensation plus another product at no cost, after poor customer service. I had said that was unnecessary, but the company wanted to personally apologise.

        The day before, when an online business reneged on a promotion, my online campaign featuring the company's emails of refusal to meet their stated commitment, brought a rapid 50% extra pay out to all affected.

        But in a case of failure to supply, I took action despite legal opinion there was no precedent and my case would most likely fail. Fortunately, as the case was seen to be of public interest, my costs were met. Rather than fail, the company paid out my requested token four figure sum for my inconvenience and treatment in a purchase of little financial value. That out of court settlement was agreed on during arbitration, before the court case. But the real win was the rewriting of their customer service policy & the agreed retraining of all their customer service staff around Australia. I am proud of that case, in that it helped many others.

        This has been a case of very poor customer service. I would suggest the Company should consider improving customer service in the future. I will be having discussions about it in the coming week."

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        shapers on 07/06/2015 - 22:33

        @brucefromaustralia: Haha! Awesome reply, have you heard back from them yet?

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        INFIDEL on 07/06/2015 - 22:37

        @shapers:
        They've refunded PayPal.
        Won't hear any more for a few days. It's up to management now. But I have a dollar figure in mind.

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        shapers on 07/06/2015 - 23:43

        @brucefromaustralia: confident you'll achieve that?

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        INFIDEL on 08/06/2015 - 07:38

        @shapers:
        Confident?
        Well I took a company to court against legal advice, without lawyers, and the company agreed to all my demands before we went to court. Made me think I should have asked for few thousand more!

        I persuaded them of the folly of allowing me to take the matter to court (I would be doing them a favour to settle out of court!), their inability to prosecute their shonky defence, the cost of lawyers, & just hinted ever so subtly about the bad media coverage, etc. Only took a few minutes, in a 4 city phone hook up. The staff member was sobbing her apology - she had treated me poorly, but there was no need for tears - more out of fear of losing her job I'd say. I reassured her she must be a valuable employee for the company to support her like this & the manager agreed. It was just business. The company thanked me & transferred the cash as agreed.

        Most businesses don't need that much persuading ;-)

        I'm certainly not vindictive or vexatious. The above correspondence is as angry as I get in these matters.

        I learnt well from a Zen Master I trained with… speak softly, but carry a big stick.

        I understand the difficulties businesses have with suppliers & customers - that's why businesses usually listen to me. I am doing them a service.

        I reflect their procedures from a customer perspective, something I have been very well paid for by businesses. That was my business - consulting other businesses & successful individuals to improve their performance.

        So far I've just fired a warning shot across their bow. It's up to them to respond.

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        shapers on 08/06/2015 - 10:53

        @brucefromaustralia: Ahhh, thats pretty cool. Will be interesting to see if they just send you back a generic message or not for now.

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        INFIDEL on 09/06/2015 - 17:55

        @shapers:
        Another day, more free stuff from a well worded complaint.

        Honest, I don't ask for it, businesses insist :-)

        A well known online clothes business sent me the right size & colour suede leather shoes ($80 cheapies). Well the box said they were tan, but inside were blue suede shoes.

        I rang them as this was too difficult to explain online. (I also had 3 pants that were the right size when I put them on, but were the next size up an hour later - weird! But now exchanged.)

        I explained I wasn't a great fan of Elvis. They loved that. There aren't too many occasions I can use a blue suede shoes reference.

        Suggested their returns system / quality control had not checked the colour of shoes in box. As there was 1 pair in blue in the warehouse, I recommended they check if those were tan. They said that was probably correct. We joked about supply chain issues… only a retailer would understand. The staff member thanked me profusely.

        2 days later a box stating blue suede shoes arrived - Tan :-)

        As there was no request for return, I waited. Free $80 shoes ;-)

        (Legally, the owner has 60 days in Queensland to recover their goods. Learnt that when I got a PayPal refund on a tablet from Dick Smith - free tablet of course.)

        But that wasn't the end of the generosity. Today they strangely refunded $40 ($3 PayPal to my credit card, $37 store credit) for my 'return' of the wrong shoes ;-)

        Even I don't understand why. But it happens so much.

        And how much did those original $80 shoes, another $60 canvas JJ Surf Cotton Low Sneakers, a $27.82 leather belt, & 3 $70 pants ($377.77 total) cost me before refund? $14.27 :-)
        [Got $250 referral credit free from unknown OzBargainer.]

        So $495 ($457.77 clothes + $37 credit) for $11.21!
        That's a 98% discount.

        Frankly, I think I paid too much :-)

        It's as entertaining as a movie, but cheaper.

        But that's nothing to some really amazing free things that have happened - without even complaining :-)

        I wonder what tomorrow will bring?
        (Haven't heard from JB. That will take at least a week.)

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        shapers on 10/06/2015 - 00:19

        @brucefromaustralia: man you are doing pretty well for yourself from complaining I must admit!
        The most I've gotten is $20 gift card from woolies for complaining their chip packets are full of air and no chips :P

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        INFIDEL on 10/06/2015 - 06:57

        @shapers:
        What, they didn't charge extra for all that added air?
        In some countries with severe air pollution, businesses charge a fortune for packaged air, and you're complaining & getting paid for it! No wonder so many people get in boats to come to Oz ;-)

        Ah that sweet smell of freshly opened chip air - the smell of Freedom (rousing Star Spangled Banner music rising in background, military jet fighters overhead.)
        Can you feel the Freedom Woolies is selling you in that air? Ungrateful, unpatriotic complainers like you need to take a good smell of that wholesome chip air & get a grip, son.

        Sorry, but Woolworths is beginners level in the game of complaining :-) But I wouldn't say no to a $20 card.

        Woolies will give you a gift card, even cash if you complain. Got $10 card a few days ago over a minor matter, $10 cash 2 weeks before, $100rrp free salmon about a month ago for no reason at all, lots of other free food… Tim the deli manager just asks me what I want free, it's much easier that way ;-)

        Supermarket managers often joke it would be cheaper to put me on the payroll.

        And the most I have gotten from any business in a minor complaint is covered by a confidentiality agreement ;-)

        And I never like to use the word complain, I am offering a (unsolicited) professional business consultancy service, specialising in consumer interaction management. I am almost always sincerely thanked for my service, and generally well paid.
        - I almost wrote that with a straight face ;-)

        Just watched this week's The Checkout^
        ^this program is designed to be watched for entertainment purposes, not for consumer legal advice. Consult a lawyer or Office of Fair Trading if problem persists.

        Woman was INVOICED $1287 FOR COMPLAINING!
        (2 hours @$396/hr for processing complaint + 1 hour @$495 for manager review)
        Demanded payment within 7 days or legal action would be taken :-(

        Lucky I don't live in that parallel universe :-)

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        shapers on 11/06/2015 - 23:45

        @brucefromaustralia: hahaha geez, certainly sounds like it'd be easier for them to put you on their payroll :P
        That post made me laugh hahaha! I applaud you sir.

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  typhoonadventure on 29/06/2015 - 16:14

  Well I got screwed. Me and my mates purchased 3x units of the jbs as said…… got all 3 of them, one of them was brand new the other 2 opened and well used.

  Installed 2 of them anyway, no dramas.

  Went to install mine and the damn thing is broken screen is dead as.

  Emailed online 4 weeks ago, nothing, last week nothing, this week nothing.

  Took it to jb modbury who told me the unit was pretty much junk and they will refund.

  I tell them i've made modifications to my car, I don't want a refund i want a working unit, got told they cant do it but are happy to put my refund towards another unit with another 20% off.

  no thanks.

  Asked for a direct number to online support who have pretty much said the same thing, i've raised with them the fact the online page did not state they were factory demo's like the orions, so their line of I had to expect it was used was crap, they conceded this and tried to play it off with these have been sitting around for years we cannot possibly replace it with anything else.

  I've told them im happy to replace it with another budget unit that does the same, as I am not expecting a $600 pioneer unit for this, and she's then proceeded to tell me another replacement is unlikely as they all the units left are returns or damaged, and they are happy to refund me.

  I've modified a volvo 940 to take them, this is not an easy undertake, i've now spent $20 calling your interstate number…. I just want the unit I purcahsed.

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