Moved to Forum: Original Link (Price Error — order cancelled by Staples)
Extremely good price for a good vacuum cleaner these usually sell for more than $300 else where.
Thanks to Andyman1908 for SWANS25OFF code
They are also selling the same vacuum for a lot more ($419) without the hepa filter:
http://www.staples.com.au/cleaning-washroom-safety/floor-cle…
what X3 said.
Same.
Same here. No confirmation email.
what X3 said.
The item is back now, but price is $331.15 after using the code.
Any update?
And it was labelled as a clearance item
It's really gonna suck if Staples does not honour the order….
No, actually the machine would suck if the deal was honoured ;)
Yes yes :) + vote for the pun
Now, if after all this - from the having to register, to research, to having yet another company have CC deets, severe emotional turmoil due to first wondering "should I shouldnt I" (buy), then having bought but ultimately maybe not ….. imagine if the machine didnt suck. Then this whole fiasco wld well and truly BLOW!
And still… as of 12.45pm…no confirmation email
I placed my order just after 3.30pm yesterday, I paid $99.65, received the sales order confirmation at 5pm yesterday, it says I paid $119 and the item is on back order.
Below is the explanation from the Staples website of the mysterious separate $1 credit card charge.
"After placing your order, a $1 pending charge will show on your credit card. This authorisation allows us to check your card and mitigate the risk of fraud. The $1 is never billed and will disappear after a couple of days."
Also:
"Hi,
Unfortunately we are having technical issues with the ordering of the Nilfisk Backpack Vacuum Cleaner With Hepa Filter.
This is resulting in these orders being held up so that confirmation of the order is being withheld.
As soon as this is rectified you will receive a response to your order."
I had to create an account when I purchased and I didn't even get the standard confirmation email for account created, is that normal for this site?
same here - no email yet but if I log in, it does show under the orders section
Me too:
No emails to confirm
No charges in bank account
However, I still see it in 'My Order History'
It also shows up again on website with AU$419
Hope it's not a frak
Look like Staples is trying hard to honor the deal. They are trying to source enough supply to keep their customers happy.
Well aren't you Mr. Positivity.
Let's hope you are right.
I order earlier yesterday but WA time. Just received email and they would NOT Honour this order since out of stock. Sooooooo disappointed!!!!!
I wonder how many we bought.
Between those of us that make comments and the lurkers…it would have to be in the many hundreds, wouldn't it ?
I'm going to estimate 3 times the voted amount
(almost 240 odd)
A tenth of the entire clickthroughs seems reasonable.
I don't imagine more than 10% of your audience closing the deal and ultimately quoting that 'ol CCV. Im just talking rubbish. Rubbish that this vacuum could handle. Please send my my vacuum - but that's a lot of vacuums to find. :)
Yes probably seems about right.
Dear customer,
We are emailing you in regards to an order you placed on www.staples.com.au for the Nilfisk Vacuum Cleaner (product code: 18854242).
We regret to inform you that this item is no longer in stock and therefore your order is not able to be fulfilled and you will not be charged for this product.
We apologise for any inconvenience and we look forward to you visiting us in the near future.
Our customer service team can be contacted by email on [email protected] or by phone on 1800 782 753
Kind Regards,
The Staples Customer Service Team
Guess it was too good to be true
When did you place your order? Only asking as I haven't received any emails at all from them. Not even an order confirmation….maybe they don't like my email address?
EDIT: Nevermind. I got the email too.
Dear customer,
We are emailing you in regards to an order you placed on www.staples.com.au for the Nilfisk Vacuum Cleaner (product code: 18854242).
We regret to inform you that this item is no longer in stock and therefore your order is not able to be fulfilled and you will not be charged for this product.
We apologise for any inconvenience and we look forward to you visiting us in the near future.
Our customer service team can be contacted by email on [email protected] or by phone on 1800 782 753
Kind Regards,
The Staples Customer Service Team
When did you place your order?
[OzBargain] Let's boycott Staples! We had a contract! Let's have the ACCC investigate! My uncles cousins dog is a lawyer and said we would probably win! [/OzBargain]
Have we just been taken to the cleaners?
I am totally ok (more than a little bummed) that they didn't fulfill the order because it was most likely a price error. But the out of stock claim is not true. The item went back in stock at a higher price. Can't a seller just be honest and say sorry we stuffed up, sorry we can't fulfill your orders?
Looks like it may have been a completely incorrect listing as they're not even showing that item anywhere on their site (they have the non-hepa version only)
I dont buy the "out of stock" excuse (Yep I got the "out of stock" email as well and yep, pun intended)
I wld much rather have received an email saying "Apologies, we made an error" rather than "Tough ta tas, no stock"
The first way buys goodwill and good faith, the second feels like a big ol one finger salute.
I ordered when it only had about 50 clicks on the ozb. I just got the dreaded ".. this is no longer in stock.." email! Yes as somebody mentioned, it is still in stock but at a totally different pricing. I am wondering if anybody actually had their order fulfilled? Or highly likely pricing error!
They either totally pulled the product and plan to keep it off the site for a bit, or it was accidentally listed. Possibly they don't have any HEPA versions.
Did you already received a sales order confirmation from Staples?, or is the "no longer in stock" email the first contact you have received from Staples since you placed your order yesterday?
I got one confirmation email and one rejection email and i ordered 2 vacuums…no idea if one got through or they are both canceled.
What was codes did you use. I'm wondering if they're just canceled some based off the codes used…I didn't read it properly when entering the codes. I don't think they were meant to work together.
Got the rejection email earlier today. What a bummer.
Really? I haven't received anything, what was the excuse?
Out of stock. Same message as some of the others here have posted.
Did you got the deduction from bank ?
Money still on hold for me atm.
The transaction is still pending on my credit card.
no email yet so hope I'm in good . also deduction from my bank has been done already :-\
Only one thing is for certain - Staples now have a significant bump in their database.
WOOT ! WOOT !!!! Received 4 vacuums @ my front door this afternoon !!!!!!
Over the moon!!!!
kiddin'….chalk me up for another thanks but no thanks email - received 3 hours ago….
Staples? More like Fables or I'm included to rhyme their name with an R. (its quite unflattering my new name for them, cant even put it in print)
urghh….so annoyed
I think the 24 hours to send that email was what gets to me the most.
Also received the out of stock of email.
The two credit card transactions ($84.85 and the mystery $1) have not yet been reversed, so will need to keep an eye on that.
Hope the OP does not miss out because we ozbargained it.
The mystery $1 is usually a "test transaction" the bank will automatically remove that in a few days.
Still yet to receive anything.
At this stage, no news is good news.
ACCC time
Good luck to you mate but I don't think you can get anywhere.
Received the cancellation email.
Has anyone who received a sales confirmation order showing it on back order received a cancellation order?
i have received the back-order confirmation, and haven't got a cancellation email.
I emailed them and said I don't understand why it has been cancelled when I'm happy to wait then they sent me back this:
Treeman,
Thank you for your email,
We can only supply what is available,
you will not be charged for this product
We apologise for any inconvenience
Oh well, it was 2 gd 2 be true.
Will need to keep an eye on that credit card transaction.
My one has been rejected as others out of stock reason!!!
So why was this really cancelled?
They never gave a reason…
Perhaps it was too good to be true………
I think there will be a lucky few (those jump the gun early) who got honored the deal.
I doubt it.
My feeling tell me there is a good chance as I have yet received a cancellation email.
Has anyone had their credit card transactions reversed?
Nope…money still on hold.
Received the "no longer in stock and therefore your order is not able to be fulfilled" email this morning at 11am :(
The money is still on hold.
Money pending, no reject email, no contact from Staples @ all……I assumed my order was canceled:-(.
Did you receive a sales order confirmation email showing it on back order?
Looks like the first order will be honored:
Hi,
We are writing to you regarding your order placed on www.staples.com.au for the Nilfisk Vacuum Cleaner with Hepa Filter (product code: 18854242)
We regret to advise you that this product is no longer in stock and therefore your order is unable to be fulfilled. The sale of this item was subject to availability and whilst stocks lasts. We experienced an usually high demand for this product beyond our quantities held.
We have fulfilled all orders with our stock holdings. Unfortunately, your order was placed after stock for this item became unavailable. If you have paid for your order by credit card please be assured you will be refunded if charged.
Our customer service team can be contacted by email on [email protected] or by phone on 1800 782 753.
Kind Regards
The Staples Customer Service Team
If anyone in the ACT got a spare one, please send me a PM :)
My consignment of 10 arrived yesterday. Ebay here I come.
/jk
I've been getting email after email telling me that the deals been cancelled(via email AND Staples account). UM, once will suffice - its like theyre trying to rub it in!
And anyone that joined trying to get the Nilfisk - forget abt trying to use the ten65off code you get for joining, this once off code is considered 'USED' when one tried to buy the Nilfisk. Even though the order was cancelled. Awesome.
In any case, if Staples are to be believed, SOME orders were fulfilled - which may mean that at least the OP (dishak) may have gotten his vacuum.
Really hope u got it dishak, let us know if Staples honoured the deal for you :)
Haha yeah, I have received 5 emails so far, telling me they couldn't honor my order!
Money finally mine again.
As of 3/11/14, they still have my money!
So has anybody who ordered one actually been lucky enough to receive delivery?
Been keeping quiet as I didn't want to jinx anything. We ordered really early, possibly before any comments evens! However, we just received the same email as Zirkaloy. :(
No backcuum for us
Same here just I just received the "can't supply" email at 3.30pm. Did you received a sales order confirmation email showing it on back order, before you received the cancellation email?
Yes, we did. The confirmation also stated a higher price at $119.
(Just spotted a silly typo on my original post and I can't edit any more…)
just got the same email as above "can't supply" but they did send me the brush nozzle kit i orders with the vacuum. anyone want to buy "Brush Nozzle kit" for Nilfisk vacuum?
It's ridiculous that Staples has already sent you the brush nozzle kit, which you ordered as an accessory for a vacuum they can't supply?
If both items were on the same order you would think that the people at Staples should be smart enough to wait until they knew they were able to supply the vacuum, before shipping the accessories.
If you are out of pocket I'd be asking Staples to give you a refund, after all what good to you is an accessory kit if you don't have the vacuum it fits.
Has anybody here on OzBargain who ordered this vacuum actually been lucky enough to receive their order from Staples?
I got the backpack vacuum today, was charged $119 even though I used the first voucher ($99 delivered) and was emailed a cancellation notice a day after the initial order confirmation… At the end of the day I'm happy with having the vacuum at that price though so won't bother trying to get the $20 difference sorted
I'm pleased to know that even after receiving a cancellation notice at least 1 OzBargainer received their order, even at $110 you still got yourself a great bargain.
What time on 27th October did you place your order?
Confirmation email came through 12:51pm (Perth time)
Wow, congrats!
Congrats Pacco, but more importantly, did the OP (dishak) get one? Where u at dishak?!
I ordered relatively early as well and I havent received an emailed confirmation either.