Free Hellofresh Classic Box ($1 Checkout Cost Refunded) for $64 Grocery Box (Most Major Cities+)

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Free Hellofresh Classic Box ($1 Checkout Cost Refunded) for $64 Grocery Box (Most Major Cities+)

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L[Deactivated] on 01/10/2014 - 12:25 hellofresh.com.au (2422 clicks)
Last edited 08/10/2014 - 09:45 by 1 other user

HEALTHYMUM

This post contains affiliate links. OzBargain might earn commissions when you click through and make purchases. Please see this page for more information.

UPDATE: I got my order last night (7/10), so at least some of us did I guess.

EDIT: after many people complaining about them cancelling and not refunding, I apologise, I had nothing to do with it but I'm in the same boat and not sure if I'm getting an order or not (I didn't get a cancellation email so it's possible?)

They changed the website - they literally said on that page that the "$1 fee would be refunded to your account"
Here's proof:
http://cl.ly/image/270H083I042K
and
http://webcache.googleusercontent.com/search?q=cache:vX69NFj…

The Hellofresh classic grocery box is available for free:
http://www.hellofresh.com.au/food-boxes/classic-box/

You can read the info on the bargain link and you can cancel your subscription at any time.

NOTE: this is a subscription, you must cancel it after your order to avoid recurring charges

Thanks marcozmitch, JohnnieB

Where do you deliver?
We deliver to most suburbs in Brisbane, Sydney, Canberra and Melbourne. We have recently opened up to a few new places and we plan to expand even further. Please check the post codes here to see if you're within our delivery area.

Info copied from http://www.hellofresh.com.au/stayathomemum/ :

FAQs

How does HelloFresh work?
HelloFresh is a flexible subscription service. Every week we supply amazing recipes and all the fresh ingredients you need to prepare them. We take care of your meal planning AND do the grocery shopping for you.

When do you deliver?
We deliver from Monday to Wednesday between 2pm and 9pm. You'll know your day and time window when entering your postcode. We can’t give you the exact time that your box will be delivered so please make sure you provide delivery hints for us in case you’re not at home to receive your box.

Why do I have to enter my credit card details on the HelloFresh website?
You pay a $1 subscription activation fee. We need your credit card details to add you to our delivery database. Your card details will remain secure and will only be used by us if you continue your subscription.

Do I have a minimum time for the subscription?
No. You can cancel at any time after you've received your first delivery! You need to let us know by Wednesday night if you do not require a delivery the following week via your online account. You must let us know by this time because we commit to order quantities with our suppliers for the following week.

Why isn't my voucher working?
There could be few reasons. Please make sure you live in our delivery area, that the product you have selected corresponds with the voucher you bought, that the voucher has not already been used, and that the claim period for the voucher has not ended you can always get us to check it by live chatting with us on any page of the site.

Referral Links

$115-$125 off 1st Box: random (337)

$115-$125 off First Box, $20 off 2nd & $10/$20 3rd Box + $9.99 Delivery for Referees, $80 Credit for Referrer.

Groceries Fruit Groceries Vegetable

1 Oct 2014 8:51pm

Related Stores

HelloFresh

closed Comments

JayM on 01/10/2014 - 20:13

I'm getting 'Voucher invalid'. OzBargained?
rawm on 01/10/2014 - 20:13

+2

Seriously, when they get 350-450 orders (my estimate) in the next 24hrs I'm really skeptical about this actually going ahead. If it does, what's the bet we'll all get a mouldy carrot, a tin of broad beans and some rotten lettuce in a soggy box thrown at our door step?
- punk on 01/10/2014 - 20:54
  
  +2
  
  None judging by my experience the last 6 months.
  
  They've been advertising heavily the last few weeks and so far I've had no issues.
  
  Remember they're not all in the same area.
- rawm on 02/10/2014 - 15:21
  
  UPDATE Orders didnt go ahead - all bow down to nOZtradamus!
bargain_finder on 01/10/2014 - 20:27

Expired
Cheap Skate on 01/10/2014 - 20:47

Cheers OP, ordered a box.
sydozbargain0000 on 01/10/2014 - 20:51

Expired? I got this message after applying the code: "This voucher is invalid"
- imissbeans on 01/10/2014 - 22:29
  
  +1
  
  On the link provided it says: The offer expires on Sunday 5 October or until 1,000 is redeemed
sev snape on 02/10/2014 - 13:21

+1

Just got an e-mail saying my order was cancelled :/
acai on 02/10/2014 - 13:21

+1

Cancellation emails are rolling in. I signed up within 20 minutes of this deal being posted.

Wow!

We never expected the response we got for our Stay at Home Mum campaign! Thousands of you signed up, and the volumes caused our system to act in ways we have never experienced.

As we mentioned on the website, we had to limit the number of subscriptions for this offer. Unfortunately you just missed out and as such we have had to cancel your subscription.

We love the Stay at Home Mum community, but unfortunately there is just no way we could fulfil every person that signed up with this offer! However, stay on the lookout for the next exclusive offer.

We apologise for any issues this may cause,and we hope you'll consider signing up for our newsletter to receive more exclusive offers and deals.

Happy Cooking!

-The HelloFresh Team
- Doy on 02/10/2014 - 13:22
  
  +2
  
  Yep, I was in very fast as well. I sincerely doubt that people getting in that fast weren't in the first 1000.
  - [Deactivated] on 02/10/2014 - 13:23
    
    +2
    
    I agree, this seems a bit fishy
    - Doy on 02/10/2014 - 13:27
      
      I just rang then, and they DID confirm that they were honouring the first 1000. Left my details for them to get back where I ended up being on the list and to confirm that I did miss out. Very suspicious that I wouldn't have been in the first 1000 with how fast I signed up though. It wasn't even over 500~ clicks through OzB.
  - acai on 02/10/2014 - 13:24
    
    I wonder if OP got it.
    - [Deactivated] on 07/10/2014 - 09:42
      
      I didn't get a cancellation email and waiting for delivery today!
- acai on 02/10/2014 - 13:30
  
  Just cancelled my subscription to avoid any nasty surprises.
  
  "Your cancellation is now confirmed"
  
  Not sure why…
  "Your cancellation has been processed immediately. After your final delivery on 07/10/2014 you will receive no further deliveries."
Doy on 02/10/2014 - 13:21

"Oh no! Your order didn't make it!

Hi Vinnie!

Wow!

We never expected the response we got for our Stay at Home Mum campaign! Thousands of you signed up, and the volumes caused our system to act in ways we have never experienced.

As we mentioned on the website, we had to limit the number of subscriptions for this offer. Unfortunately you just missed out and as such we have had to cancel your subscription.

We love the Stay at Home Mum community, but unfortunately there is just no way we could fulfil every person that signed up with this offer! However, stay on the lookout for the next exclusive offer.

We apologise for any issues this may cause,and we hope you'll consider signing up for our newsletter to receive more exclusive offers and deals.

Happy Cooking!

-The HelloFresh Team"
tangcla on 02/10/2014 - 13:22

Well, that's pretty disappointing. Just got an email:

Subject: “Oh No! Your Order Didn’t Make It

Body:
Wow!

We never expected the response we got for our Stay at Home Mum campaign! Thousands of you signed up, and the volumes caused our system to act in ways we have never experienced.

As we mentioned on the website, we had to limit the number of subscriptions for this offer. Unfortunately you just missed out and as such we have had to cancel your subscription.

We love the Stay at Home Mum community, but unfortunately there is just no way we could fulfil every person that signed up with this offer! However, stay on the lookout for the next exclusive offer.

We apologise for any issues this may cause,and we hope you'll consider signing up for our newsletter to receive more exclusive offers and deals.

Happy Cooking!
HJ lover on 02/10/2014 - 13:23

+1

Great, now they have all my details, credit card and all…

how many people now will be charged for the next few weeks orders as they
forget to cancel the subscription

very sus!
- tangcla on 02/10/2014 - 13:24
  
  -1
  
  This is why you pay with Paypal… at least you have an additional layer of anonymity and you can cancel the Paypal payment agreement as well.
imissbeans on 02/10/2014 - 13:23

+1

Same here, order got cancelled! Not impressed with this company about how they handled it!
PoRKroLL on 02/10/2014 - 13:27

+3

Got an e-mail from them about this, i was one of the first ones to order this box too (Had less than 10 votes on this deal then) -

Wow!

We never expected the response we got for our Stay at Home Mum campaign! Thousands of you signed up, and the volumes caused our system to act in ways we have never experienced.

As we mentioned on the website, we had to limit the number of subscriptions for this offer. Unfortunately you just missed out and as such we have had to cancel your subscription.

We love the Stay at Home Mum community, but unfortunately there is just no way we could fulfil every person that signed up with this offer! However, stay on the lookout for the next exclusive offer.

We apologise for any issues this may cause,and we hope you'll consider signing up for our newsletter to receive more exclusive offers and deals.
Happy Cooking!

-The HelloFresh Team
- pyramid on 02/10/2014 - 13:28
  
  Got same..
socmaster1 on 02/10/2014 - 13:28

Received the email saying the order has been cancelled, however logging into the system it still says I'm receiving a delivery on Monday. See what happens.

Interestingly the email does say they are cancelling the subscription, so you shouldn't receive future boxes either.
catbrain on 02/10/2014 - 13:29

+1

@rawm you are correct - here's the email I just received:

Wow!

We never expected the response we got for our Stay at Home Mum campaign! Thousands of you signed up, and the volumes caused our system to act in ways we have never experienced.

As we mentioned on the website, we had to limit the number of subscriptions for this offer. Unfortunately you just missed out and as such we have had to cancel your subscription.

We love the Stay at Home Mum community, but unfortunately there is just no way we could fulfil every person that signed up with this offer! However, stay on the lookout for the next exclusive offer.

We apologise for any issues this may cause,and we hope you'll consider signing up for our newsletter to receive more exclusive offers and deals.

Happy Cooking!

-The HelloFresh Team
- rawm on 02/10/2014 - 17:11
  
  Thanks for the thumbs up!
HJ lover on 02/10/2014 - 13:29

+6

the thing is, there is no way i would buy a box the way the site is set up currently as nowhere does it list the ingredients your purchasing, you'd be paying $64 for an unknown box of items which could have anything.

At least this trial offer you are prepared to see what its like before commiting further.

Now they have my credit card details, and taken $1, my mobile number, my postal details etc and asking to join their newsletter…

If they had 1,000 orders limit, why did they let the system take more? I also signed up within moments of it being posts on here.

I am hardly going to trust them by handing over credit card details again in the future with the next deal

and i dont even know if the subscriptions been cancelled? will i still be billed?, if their system took more orders than they could fulfill, whats to say their billing system is any betteR?
catbrain on 02/10/2014 - 13:31

+5

I want my $1 back.
prince22 on 02/10/2014 - 13:37

Cancellation confirmation email:
"
A quick note to thank you for giving HelloFresh a go and also that we're sorry to see that you’ve decided to cancel.

Your cancellation has been processed immediately. After your final delivery on 13/10/2014 you will receive no further deliveries. "

Lets see if anyone turns up on 13/10/2014.
- imissbeans on 02/10/2014 - 14:17
  
  The cancellation is quite tricky as they ask you if you want the final delivery for two weeks time 13/10 or to end it right away. Just make sure you haven't asked for another delivery on 13/10 as the last delivery Skype be between 6/10-8/10.
HJ lover on 02/10/2014 - 13:43

-1

no mention on their website about this or facebook page…
aimon on 02/10/2014 - 13:48

Just got an email saying orders were cancelled.
yallah on 02/10/2014 - 14:00

+3

Cancelled too, I've got a feeling that no orders were fulfilled.
smokenmirraz on 02/10/2014 - 14:02

+1

Boo
bart2 on 02/10/2014 - 14:03

+4

Should I open a dispute for my $1 with paypal?

Btw cancelled subscription and also got the "Your cancellation has been processed immediately. After your final delivery on 06/10/2014 you will receive no further deliveries.
- akastyl13 on 02/10/2014 - 14:05
  
  +4
  
  I am going to do it. Claim my $1 back
- EnALup on 02/10/2014 - 14:09
  
  +5
  
  yea, sure. I am not sure why it happened. They have such a full proof system and could easily make restrictions on use of coupon rather than wasted everyone's time and their time of sending emails.
  Or they just wanted subscription to market saying these many subscriber.
  
  Really bad way of doing business.
Icu2929 on 02/10/2014 - 14:07

Order cancelled :( Anyone got their $1 back??
They didn't mention anything about the refund in the cancellation email…
- GnarlyKnuckles on 03/10/2014 - 00:18
  
  "They didn't mention anything about the refund in the cancellation email…"
  
  Yet the OP mentioned in the title of the deal, from the outset, that the $1 would be refunded ("$1 checkout fee refunded")… that turns out to be BS, as well as the entire "deal"; I got charged it, as I'm assuming from the comments, did everyone else. What did you base the claim that the $1 would be refunded at the checkout on, OP? I reckon now that it's emerged that thousands have paid $1 to HF, and none of them will be getting anything, this is a question quite a few will be asking.
  - [Deactivated] on 07/10/2014 - 09:44
    
    (profanity) off, I posted the deal from the page and I quoted what they said there (all linked from my post). I'm not responsible for how the company handles it. I have zero affiliation with them and signed up myself too.
    
    EDIT: the (profanity) changed the website - they literally said on that page that the "$1 fee would be refunded to your account"
    
    EDIT2: proof:
    http://cl.ly/image/270H083I042K
    and
    http://webcache.googleusercontent.com/search?q=cache:vX69NFj…
akastyl13 on 02/10/2014 - 14:10

+5

This is crazy, when I try to cancel my subscription I have to click a minimum of 5 times before I can actually click on the correct button.
Also, they grey out each time so it is not the "cancel" button that reaches your eyes first.

Then
"We’re sorry you’ve had a problem with a previous order.
One of us will be in touch post haste to sort things out.
Please note, as you’ve indicated you’d like to speak with one of us, your subscription remains active for the time being."

What? I am still subscribing? No way.

When I want to cancel and close everything = Ok. Your cancellation will be confirmed by selecting your reason for cancelling and pressing "Confirm Cancellation"

Even if I have selected the reason for cancelling !
- EnALup on 02/10/2014 - 14:17
  
  +2
  
  Traaaap.
- GnarlyKnuckles on 03/10/2014 - 00:25
  
  Thanks for posting this akas, yet more telling objective evidence that at best this mob are unprofessional/lack integrity, and at worst they actively engage in manipulative deceitful practices.
Sweet3st on 02/10/2014 - 14:22

My order cancelled too. Did anyone get one?
- GnarlyKnuckles on 03/10/2014 - 00:30
  
  +4
  
  No, no one will get one. The company may organise a couple of stooges to say on here that they were one of the "lucky first 1000/ box is great" etc., but it's blatantly obvious that actually, this whole thing was either a catastrophic failure that was completely abandoned, or an ill-conceived scam that was never even intended to result in any $1 boxes actually being delivered. I guess they didn't realise that hell hath no fury like OzBargainers scorned… I doubt they will be able to regain any sort of reputation in the market-place after this. They're through.
  - [Deactivated] on 08/10/2014 - 09:40
    
    I got mine last night
    - rawm on 08/10/2014 - 11:10
      
      proof?
    - [Deactivated] on 09/10/2014 - 11:20
      
      @rawm:
      
      http://cl.ly/image/0M0U3F0W3J46
akastyl13 on 02/10/2014 - 14:22

+5

$1 x .,… subscriptions = $$$$

Good Job HelloFresh.
rvsure on 02/10/2014 - 14:30

+7

Got the cancellation email and here is my reply to them

Thank you for wasting my time. I understand that there is a limit of 1000 orders for this coupon. However I can't see any reason why my order went through if it was placed after reaching the max usage of that coupon code. I could only see two reasons for this. You either have a shitty website that can't even stop accepting orders once the max number of orders for a coupon code is reached or you just want to gather customer personal data with dodgy promotion and sell it. Nobody knows if you are really fulfilling 1000 orders.

Please don't sell my personal details to anyone and refund my $1 soon.
PoRKroLL on 02/10/2014 - 14:31

+4

I say everybody put a PayPal dispute against them for that $1 :)
- EnALup on 02/10/2014 - 14:40
  
  yes. I have done it in paypal and hope paypal will take some action.
- tangcla on 02/10/2014 - 14:40
  
  Already onto it :) it's the principle more than the value, it's only a dollar…
- PoRKroLL on 02/10/2014 - 15:11
  
  So I called PayPal myself for the dispute and I am told because we used a coupon which essentially reduced the cost of the goods/services to $0, the PayPal buyer protection cannot cover the $1 subscription fee.
  
  They also did say that my subscription to them was still "active". They've put a stop on that subscription now.
  
  Going to go through my CitiBank Signature Card for this dispute now.
noskich on 02/10/2014 - 14:36

+5

Fuxxers, please boycott this company even if you wanted to keep ordering!!
Becsavers on 02/10/2014 - 15:12

+2

I must have made it into the first 1000, my order hasn't been cancelled! Sounds like a very dodgy system though, I'm hoping the box actually gets delivered…
- GnarlyKnuckles on 03/10/2014 - 00:40
  
  +2
  
  "I must have made it into the first 1000, my order hasn't been cancelled!"
  
  Erm, sadly methinks you are mistaken Becs… check your "spam" or "promotions" email folder; I got the two "order confirmation" emails in my normal (gmail) inbox folder, but both the "notification of cancellation" emails in my "promotions" email folder.
  - Becsavers on 03/10/2014 - 18:02
    
    Nope, nothing in my spam folder, and I received a follow up text message today confirming that I would receive my order next week. I'll update you on Wednesday to let you know if it's delivered or not.
akastyl13 on 02/10/2014 - 15:34

I have got an answer from HelloFresh - (I have requested my details + account to be deleted)

Hi ****,

I'm sorry to hear you are upset about us being unable to fulfil your order. I confirm that the $1 charge will be refunded to you and I have deleted you from our system.
With thousands of people claiming the order yesterday, unfortunately our systems were unable to handle the sheer volume of orders we received. We hope that you understand why we had to cancel your order.
We hope this has not inconvenienced you too much and that you can still enjoy this beautiful long weekend.
If there is anything else I can help you with, please let me know.

Thanks,
Leesa
- HJ lover on 02/10/2014 - 16:36
  
  +4
  
  identical to my response, i am still on the system however and the amount not refunded.
  
  its also not a long weekend here!
simprosimple on 02/10/2014 - 15:41

Wow!

We never expected the response we got for our Stay at Home Mum campaign! Thousands of you signed up, and the volumes caused our system to act in ways we have never experienced.

As we mentioned on the website, we had to limit the number of subscriptions for this offer. Unfortunately you just missed out and as such we have had to cancel your subscription.

We love the Stay at Home Mum community, but unfortunately there is just no way we could fulfil every person that signed up with this offer! However, stay on the lookout for the next exclusive offer.

We apologise for any issues this may cause,and we hope you'll consider signing up for our newsletter to receive more exclusive offers and deals.

Happy Cooking!

-The HelloFresh Team
PoRKroLL on 02/10/2014 - 16:28

Here's their response:

Thank You for getting in touch. Firstly let me apologise for your disappointment in us being unable to fulfil your order, I completely understand your frustration. I confirm that the $1 charge will be refunded to you.
With thousands of people claiming the order yesterday, unfortunately our systems were unable to handle the sheer volume of orders we received. We hope that you understand why we had to cancel your order. I can assure you that we will not retain any of your personal information after your account is cancelled.
We hope this has not inconvenienced you too much and that you can still enjoy this beautiful long weekend.
If there is anything else I can help you with, please let me know.
Kindest regards,
Sahra
- GnarlyKnuckles on 03/10/2014 - 00:46
  
  +5
  
  Erm, "Leesa" signs off on aka's email above, and "Sahra" signs off on this one.
  So even their emails apologising for deceiving us are signed off by ludicrously named, fictitious people?!?
  Sigh.
  What a shameless gaggle of geese.
rawm on 02/10/2014 - 17:15

My email:
Wow!

I understand that there was a limit of 1000 orders for the HEALTHYMUM coupon. However I can't see any reason why my order went through if it was placed after reaching the max usage of that coupon code. I was given this coupon code via a friend and with genuine reason to try a new food delivery service (I shop with Aussie Farmers Direct) I signed up to Hello Fresh.

I am concerned about the reasons behind this offer being revoked and wonder if Hello Fresh is going to protect my personal data or inundate with dodgy promotion and sell it.

Nobody knows if you are really fulfilling 1000 orders. There has been no mention of this on your FB page.

I would also appreciate being advised when Hello Fresh will transfer the $1 back into my credit account.

Regards,

Their response

Hello,

Thank You for getting in touch. Firstly let me apologise for your disappointment in us being unable to fulfil your order, I completely understand your frustration. I confirm that the $1 charge will be refunded to you today when the issue was brought to our attention.

With thousands of people claiming the order yesterday, unfortunately our systems were unable to handle the sheer volume of orders we received. We hope that you understand why we had to cancel your order. I can assure you that we will not retain any of your personal information after your account is cancelled.

We hope this has not inconvenienced you too much and that you can still enjoy this beautiful long weekend.

If there is anything else I can help you with, please let me know.

Kindest regards,
Micaela
- mafmouf on 03/10/2014 - 20:11
  
  Nothing like an 'understanding' response… via a generic email reply.
catbrain on 02/10/2014 - 17:30

It looks like the HelloFresh website is so rubbish that THEY can't even cancel a delivery for the following week if it's after midnight on Wednesday. That would explain why accounts are still showing a delivery due next week - my account says I'm due for a delivery on 7/10 and my subscription is cancelled from 8/10.
- [Deactivated] on 02/10/2014 - 17:50
  
  I didn't get the "We never expected the response we got for our Stay at Home Mum campaign" email, but I got one cancelling my subscription and saying my last delivery will be on 6/10. Think we'll actually receive a delivery on 6/10?
Yabadabadoo on 02/10/2014 - 18:26

+5

very dodgy !! Somehow doubt this is legal they took the order and debited the $1 so they accepted the order. Whey should have stoped taking orders after 1000 if they only wanted to do 1000.

Doubt they had any issues dealing with the volumes as the streets are littered with their $30 gift cards that are given out in papers on the street etc. so they would have been ready for volume !
- GnarlyKnuckles on 03/10/2014 - 00:53
  
  +1
  
  "the streets are littered with their $30 gift cards that are given out in papers on the street etc. so they would have been ready for volume !"
  
  An exceptionally good point v-wen.
chadiwrx on 02/10/2014 - 19:11

+2

Never again dealing with this mob.
King Tightarse on 02/10/2014 - 19:31

We went for this but no cancellation so far, fingers crossed.
You notice they took the birthdate as part of the sign up? Maybe they are vetting it to females of child bearing age only?
- GnarlyKnuckles on 03/10/2014 - 00:54
  
  Are you suggesting you are a female of child bearing age "Queen" TA?!? ;-P
  - King Tightarse on 03/10/2014 - 09:11
    
    "I am Brian and so is my wife"
    (signed wife up)
    - GnarlyKnuckles on 03/10/2014 - 20:27
      
      I'm in awe of your cunning.
Thespottedcow on 02/10/2014 - 21:36

Got this email

Wow!

We never expected the response we got for our Stay at Home Mum campaign! Thousands of you signed up, and the volumes caused our system to act in ways we have never experienced.

As we mentioned on the website, we had to limit the number of subscriptions for this offer. Unfortunately you just missed out and as such we have had to cancel your subscription.

We love the Stay at Home Mum community, but unfortunately there is just no way we could fulfil every person that signed up with this offer! However, stay on the lookout for the next exclusive offer.

We apologise for any issues this may cause,and we hope you'll consider signing up for our newsletter to receive more exclusive offers and deals.
eitai2001 on 02/10/2014 - 22:43

Same crappy e-mail for me.

And I've emailed them about the $1. Instead of just reporting the $1 to paypal, we should collectively contact the ACCC to investigate. They have debited $1 from 1000's of people as they just admitted, but no one has received the actual refund.
redslert on 02/10/2014 - 23:43

-1

Got scammed.

Putting dispute into Paypal.
hootabelle on 03/10/2014 - 10:08

+1

I signed up when I saw it pop up on the stay at home mum Facebook page. My order has also been cancelled. I assume they must have cancelled all orders that were placed, which is really poor form!
Here is the original link to the deal that popped up on the stay at mum page:
https://www.facebook.com/StayHomeMum/photos/a.19870816682195…
PoRKroLL on 03/10/2014 - 10:17

+2

After complaining about them not refunding the $1 they finally put it through. Just threaten to put dispute with your credit card company. They put the refund within half an hour of sending that e-mail.

Grocery Delivery E-Services Pty Limited
[email protected]
http://www.hellofresh.com.au
Note from merchant
None provided
Original transaction details
Description Unit price Qty Amount
1xClassic—-3-meals-per-week-for-2-persons
Item #: 200441249 $1.00 AUD 1 $1.00 AUD

Insurance: ——
Total: $1.00 AUD

Refund PayPal balance: $1.00 AUD
thunderhead on 03/10/2014 - 11:51

Received the same cancellation emil as well, but order still active on their website. Not sure what to do.
- King Tightarse on 03/10/2014 - 13:03
  
  Makes me wonder if our one is going to come or not.
  Maybe my email didnt get through? Nothing in junk.
  - King Tightarse on 03/10/2014 - 14:07
    
    +1
    
    EDIT:
    Just received a welcome text about the first delivery.
    Must be very lucky as so many got cancelled.
    Only thing I can think of is that:
    1/ We registered my wife
    2/ She is the right demographic to be a "Mum"
    
    Seems we are on!
    - HJ lover on 03/10/2014 - 15:05
      
      +1
      
      wasnt part of the conditions however?
    - hootabelle on 03/10/2014 - 15:26
      
      +2
      
      I actually saw it and ordered when it was initially posted on the Stay at Home Mum Facebook page and mine was cancelled. I would fit the demographic as I am a mum! That was long before it appeared here. Will be interesting to see what happens with yours.
    - King Tightarse on 03/10/2014 - 15:41
      
      @hootabelle:
      OK, well it was just a possibility. In that case I have no idea why we got through.
      Put it down to dumb luck!
    - GnarlyKnuckles on 03/10/2014 - 16:25
      
      If, by some miracle yours actually arrives TA, I reckon you should have ALL 2038 of us round for dinner one night. It would be the gentlemanly thing to do.
    - King Tightarse on 03/10/2014 - 16:35
      
      @GnarlyKnuckles:
      Lol, lemmee see 3 meals/2038 and several cartons of matches (chopsticks) should be able to stretch that. No worries (:{
    - GnarlyKnuckles on 03/10/2014 - 21:30
      
      +1
      
      @King Tightarse:
      
      " lemmee see 3 meals/2038 …"
      
      Actually it's 3 meals FOR TWO bro'… what are you, some sorta scammer?!? :P
- thunderhead on 03/10/2014 - 16:59
  
  Ok, now I'm really confused:
  
  "A quick note to thank you for giving HelloFresh a go and also that we're sorry to see that you’ve decided to cancel.
  
  Your cancellation has been processed immediately. After your final delivery on 06/10/2014 you will receive no further deliveries.
  
  Thank you very much and hopefully we’ll be feeding you again soon!
  
  All the best,
  Tom
  Founder & Managing Director"
  
  After receiving the initial email, I got this moments ago. So looks like we will still be getting the free box???
  - GnarlyKnuckles on 03/10/2014 - 21:22
    
    +3
    
    No, we won't. There's no way they would deliver the free one to us, but cancel the ongoing subscription to the paid ones, themselves. The communication that you have received is just more evidence of their mismanagement/ misrepresentation/ laziness/ unprofessionalism etc.
    
    Contrary to their erroneous communication:
    
    You have NOT "given HelloFresh a go" (you've tried to, to no avail).
    
    You have NOT "decided to cancel" (they've cancelled, not you).
    
    Your cancellation has NOT been "processed immediately" (even their cancellation process has turned out to be a drawn out, ambiguous, torturous saga of uncertainty).
    
    There will be NO "… final delivery on 06/10/2014".
    
    So, at least four different bits of BS in one very short communication; seemingly because these guys can't even be bothered to try to fix a potentially "company destroying" mistake of monumental proportions. More and more, things like this lead me to believe this whole stunt was some form of cunningly orchestrated "exit strategy". "HelloFresh" creditors/share-holders, take note.
HJ lover on 03/10/2014 - 12:29

+6

a few people have posted on their facebook page about this but had it deleted

personally i cannot get a real person and just pre-written patronising emails about "how much they know i love to cook" and enjoy your long weekend (not here in vic)

still waiting on a refund and the site still says i am to receive my order, trying to unsubscribe it just gives an error message.
tianyujojo on 04/10/2014 - 09:48

Just reply for neg.
cooldude123 on 04/10/2014 - 15:32

+1

Order cancelled, and still waiting for a refund.
curlycee on 04/10/2014 - 20:11

+1

Mine's getting delivered on Monday (6/10)
coolsteps on 05/10/2014 - 01:57

In the email it says: "As we mentioned on the website, we had to limit the number of subscriptions for this offer. Unfortunately you just missed out and as such we have had to cancel your subscription."

so do we need to cancel or will it be done automatically if we werent one of the first 1000? how do you cancel a subscription via paypal? all i could find was dispute option so i did that?
- tianyujojo on 05/10/2014 - 09:47
  
  +4
  
  dispute for your $1
  
  go to my account>profile>my money>my pre-approved payments>cancel your subscription with hellofresh.
  
  Thats what I have done.
  - EnALup on 06/10/2014 - 21:56
    
    Thanks. it is hidden deep inside.
- hootabelle on 05/10/2014 - 22:04
  
  Definitely put in a dispute for your $1. I still haven't gotten mine back.
derkyft on 07/10/2014 - 09:53

+2

I guess I'm lucky. I received mine yesterday (on a public holiday as well!)

Came with some chicken and steak nicely kept cool in a foam box. A bunch of veges and herbs with a packet of Spaghetti. Some spices as well as a block of parmesan cheese.

Looks great for $1 but time to cancel :)
- 17731773 on 07/10/2014 - 14:15
  
  +1
  
  I got mine too, quality is nice and i like the convenience factor. I don't like how you cannot specify dietary requirements though. (otherwise I would actually order again and pay full price when I m time poor to shop)

This was posted 10 years 2 months 21 days ago, and might be an out-dated deal.

Free Hellofresh Classic Box ($1 Checkout Cost Refunded) for $64 Grocery Box (Most Major Cities+)

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