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Try to find Kindle on JBHIFI's web, but find this Sony one for only $5!
This appears to be a price error. See the cancellation emails.
[Price Error] Sony Wi-Fi Touch Reader (White) $5 + $9.95 Shipping at JB Hi-Fi
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Yup, got the same email just then.
I don't think it's fair that some on here got 10 while those who ordered 1 had then order cancelled. Well that's life.
Obviously the person who sold the 10 made a mistake. I just hope that person doesn't get into too much trouble because of it. I love a bargain, but not if someone gets into trouble for it.
So some people got confirmations and other cancellations?!?
That does not seem right…I guess the confirmations were only for stores with stock for pick up (if you picked up quick).
If you were waiting on a delivery (to home or nearby store) then it will be a cancellation.
Cancelled :(
just received cancellation email as well
Cancellation email as well :(
Order cancelled. Just received the email. Mentions that No payment has been taken. We'll It has, good work JB!
Just got my cancellation :(
Cancelled, oh well.
Mine was canceled.
Yep just received order cancellation email here
Not too fussed, got a paperwhite to play with recently anyway
Just got cancellation email
Just got the email from them to confirm - PRICING ERROR.. damn..
Just got the cancelled email
My order for 1 unit has also been cancelled. Just received an email from JB
Dear Customer
This email is to advise you that your online order for the Sony Wi-Fi Touch Reader has been cancelled due to a pricing error on our Online Store.
Identify theft is not a joke, sjc073!
And a fantastic avatar you have there too charlie.
Thanks :)
Just received email from JB, said order cancelled due to price error.
One good thing is, weekend is coming soon, guys!
Dear Customer
This email is to advise you that your online order for the Sony Wi-Fi Touch Reader has been cancelled due to a pricing error on our Online Store.
Whilst we take great care to ensure that our Online Store is 100% correct, occasionally, among the thousands of products that we sell from our Online Store, human error does occur with the result that mistakes regarding product pricing occur. Where such errors occur, JB Hi-Fi reserves the right to cancel orders, in accordance with clause 7.1(c) of the terms and conditions for our Online Store (see below):
7. CANCELLATION OF ORDERS
7.1 JB Hi-Fi reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. JB Hi-Fi may do this for example, but without limitation, where:
(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;
Please note that no payment has been taken for your online order as we only take payment when an online order is ready for dispatch.
Apologies for any inconvenience caused.
Regards
Online Customer Service
JB Hi-Fi Group Pty Ltd
Making it bold hey?
A flood of email dings of order cancellations are heard in cubicles across the country..
got the order cancelled email, only me bad luck this time?
Cancelled. So boring! :(
Same here…
Ok, my order was just cancelled, however, as they already honoured it for someone else with a larger quantity, i am challenging them and asking why they refuse to honour it for my small qty.
Will see how i go.Who got honoured?
Any luck?
Got a mail from JB HI cancelling the order :(
" 7. CANCELLATION OF ORDERS7.1 JB Hi-Fi reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. JB Hi-Fi may do this for example, but without limitation, where:
…
(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;
…
"
was quoted in the mail.andddd…that's all folks
Is it canceled or cancelled?
The latter is British and the former is American.
cancelled! off for a kebab.
i just got a lamb kebab for lunch
and found out order cancelled.. damn
Cancelled.
Anyone think it is worth going into the store and making a scene to try and get it honoured?
Also, how believable is it that only one person got them and at a quantity of 10?
Worth emailing media about the debacle?
Where's JV when you need him…. he's worth 10 lawyers.
Poor effort - JB, you've done it again!!
Oh well, knew it was a lottery when I ordered. Won't revoke my '+' because at least some people got it.
In all fairness, if all price mistakes had to be ordered, no shop would dare to sell anything online.We have had no proof that anyone got anything!!!!
Cancelled Cancelled
Thanks OP for the post. Must be my lucky day.
Did anyway else order from Mt Druitt (NSW) for pick up and get theirs?
you should come back to that store and take picture with the staff@ he is your hero!
Im going to order everything online for pay on pick up, when they email
to tell me its ready im going to reply:Dear Supplier
This email is to advise you that our online order has been cancelled due to an ordering error on your Online Store.
Whilst we take great care to ensure that our Online Orders are 100% correct, occasionally, among the thousands of products that we buy from Online Stores, human error does occur with the result that mistakes regarding product ordering occur. (sic) Where such errors occur, I reserve the right to cancel orders. c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;
Please note that no payment has been made for your online order as we only make payment when an online order is ready for dispatch.
Apologies for any inconvenience caused.
Regards
Online Customer Ordering Service
lmao.. love it!
this is gold!! :)
Perfect!
I got a cancellation notice about 10 minutes ago, but just now I got this:
Your Pick Up Order is now ready for collection!
with details…. so? Maybe will try to get it today :)
If you have a pick up confirmation after cancellation, get in there.
I ordered two for pickup from the city (Melbourne)
Order went through and I have a confirmation.
If anyone has success in getting these can you please post details.Got my confirmation email too AND a cancellation afterward…
All quiet on the JB front. No cancellation email but no pick up either…
For any one that does manage to get one, Target has the covers online for $10 http://www.target.com.au/p/sony-reader-cover-white/52554483
I highly recommend a cover any pressure on an eink screen can cause it to breakbut jb have the covers for $5
Pricing error should be $10, order at your own risk
A cover the same price as the actual device seems expensive.
my local jb have the covers with $3 price tag in-store
Received cancellation notice, then 15 mins later received confirmation of order. Still to receive a 'ready for pickup' notice… what the?
Order cancelled. I mad.
But I still see you smiling.
your face tells you are lying.
%^&* you replied.
from the legal point of view how it looks
http://www.accc.gov.au/business/advertising-promoting-your-b…If it has mislead you in a way to take advantage then I guess you can take further actions. Whether JB has got any publicity because of this and mislead you to believe that there is a special promotion etc.
Got the same cancellation notice. Oh well cant win them all. Only publicity got was Ozbargainers trying to get a good deal.
Now who can tell me how to unregester from JB HIFI.
and remember JB is worth $1.82 billion at today's share price
Got cancelled email, but found they took money from gift card. Any one same ?
I am the same, I paid with Gift Card. Original amount $20 now showing $10, ordered 2 to collect in store.
Same, i choosed pick up as well. MyOrder Status: IN PROGRESS, probably wait till end of day, if they don't refund, i will call them.
I am going to call also. They should honour considering they already have our "money"
Same going to wait a day and see what happens, order status also in progress but got cancellation email but money taken.
"Please note that no payment has been taken for your online order as we only take payment when an online order is ready for dispatch."
I agree. As they statedPlease note that no payment has been taken for your online order as we only take payment when an online order is ready for dispatch.
They took the money as mean they dispatched the order.I just got an email back from customer support saying that my voucher should now be credit back to $20.
But they said nothing about my questions to why they sold it to some people but not the rest of us.
I'd say they are avoiding the issue! Say nothing, Deny Everything.
Got a cancellation email as well - bummer.
I had damn enough with JB hifi for this month.
- Bought gopro hero 3+ black advertised on their current catlogue for $499, 1 week after, DSE sell for 448, and went back to JB, they can do nothing. no price guarantee/match in their policy at all.
- Bought Watch dogs on Tuesday for $79 and today noticed Target sell less than 60 bucks.
- And today got this cannceld order.
No more JB HiFi for me.
- Very few stores offer price matching AFTER a sale, i.e. a legally binding contract.
- Not JB's fault
- Pricing errors on websites occur all the time. You bought it knowing it was an error and that the likelihood of you receiving the product was next to none.
So please stop whining and stop feeling so entitled.
I just tweeted my disgust! Please back me! @BrantRaven
Cancelled as well….
no more Christmas gifts everyone!
lolJB Hifi the Christmas grinch!
LOL
shakes fist
Stop whinging, it's an obvious pricing error. I got cancellation email too, it was always a crapshoot!
Call 0385307333 and file a FORMAL COMPLAINT, if they have accepted the offer and entered into a contract by acknoledging the offer. Only confirmation they didn't send is "delivery Confirmation" , but regardless of that they have acknowledged the transaction and cancelled them after sending you the offer confirmation.
I guess once Consumer affairs receives these complaints , then they will decide whether JB Hi-Fi has taken advantage of marketing here. otherwise everyone can sell cars for $5 and then cancel the transaction after people have visited the website and making orders.
Advertising means getting attention from consumers for products and services , getting publicity etc. clearly many people visited the website and spent time on ordering these items and received confirmation of the order. If you have received this order confirmation then JB can't pull that back regardless of their clause 7.1
Get over it lol.
Should I get my lawyer too?
They made a mistake. Get over it.
Ahh… no… that's just incorrect.
Their contract with you clearly allows them to rescind a sale made at any time as a result of a pricing error.
It's not a case of misleading and deceptive conduct, e.g. advertising something for sale for a dirt cheap price to generate publicity when, in reality, you only have 10 of that item instock…..
But anyway, good luck with the ACCC….
Can't recall if while submitting the order it had offered to agree to terms and conditions, which has this clause that they can cancel it in case of pricing error! Then how did we enter into such contract which they are sending in cancellation emails now?
It may be mentioned somewhere on their website but while purchasing it didn't asked to agree to such contract.
I am not saying they're wrong or we are wrong..
Just saying their conditions of sale don't mean jack.
Fair trading practices over ride anything we agreed to when purchasing from JB.
Call 0385307333 and file a FORMAL COMPLAINT, if they have accepted the offer and entered into a contract by acknoledging the offer.
I Lol'ed. I love how seriously some people take it hahaha, never a dull moment on here
Didn't order knew it was gonna happen.
JBHifi is smart now with the bullcrap condition JB Hi-Fi reserves the right to cancel ANYTIME
Should be locked in and cannot eat their words.
Maybe worth to aruge though
hmmmm i got the cancellation email for the order i picked up
https://www.ozbargain.com.au/node/146185?page=2#comment-2016…
I especially like this line in the email "Please note that no payment has been taken for your online order"hahahaha i wonder if i will get a refund
You picked up already? wow
hmmmm
Why are we banished to talk in the empty dungeon? sigh
You will probably get a standardised reply. Maybe if lucky, they will give some vouchers to compensate. Oh well
Same here.
Edit: Speak of the devil :(
:
Dear Customer
This email is to advise you that your online order for the Sony Wi-Fi Touch Reader has been cancelled due to a pricing error on our Online Store.
Whilst we take great care to ensure that our Online Store is 100% correct, occasionally, among the thousands of products that we sell from our Online Store, human error does occur with the result that mistakes regarding product pricing occur. Where such errors occur, JB Hi-Fi reserves the right to cancel orders, in accordance with clause 7.1(c) of the terms and conditions for our Online Store (see below):
7.1 JB Hi-Fi reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. JB Hi-Fi may do this for example, but without limitation, where:
…
(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;
…
Please note that no payment has been taken for your online order as we only take payment when an online order is ready for dispatch.
Apologies for any inconvenience caused.
Regards
Online Customer Service
JB Hi-Fi Group Pty Ltd