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Xbox One $571 + $93 3 Year Replacment @ Harvey Norman

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Xbox One $571 + $93 3 Year Replacment @ Harvey Norman
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djfish31 on 22/11/2013 - 21:51 files.ozbargain.com.au (463 clicks)

Hi I noticed Oz a bit on the quiet side tonight. Must be everyone playing there Xbox one's..
While mine is doing the updates…..
I thought I would post the deal I got as I think it would be hard to beat.
walked into Harvey and said after an Xbox one and got him down to $571 that was before any talk of rust proofing and extended warranty's.
I did pay an extra $93 for a total of 3 years protection total $664.

Good Luck and happy gaming…..

PS maybe we could start a list in the forum of Xbox / PSN username's and have an Oz bargain gaming???
if there already isn't one there…

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  • Pandabargain on 22/11/2013 - 21:52
    +47

    lold at 3 year replacement - maybe you need to read up on your consumer guarantees?

    • Spidey on 22/11/2013 - 21:55
      +44

      Agreed. You just put $93 into Gerrys pocket for nothing.

    • Tal_Shiar on 22/11/2013 - 22:10
      +1

      Damn , I'm 18m too late! lol

    • wbeer on 22/11/2013 - 22:49
      +1

      You probably got a year extra than the ACL would have granted you, but 2 years of replacement.
      Atleast you dont have to be one of those people who scream "ACCC" or "Fair Trading"

      • dzhay on 22/11/2013 - 22:54
        +1

        Where did you get 2 years from mate?

        • hohi on 22/11/2013 - 23:34

          You don't have to pay a single cent to Gerry and you will still get 2 years warranty. It's the consumer rights.

          http://www.fairtrading.nsw.gov.au/ftw/Consumers/Consumer_gua…?

        • ugoagogo on 23/11/2013 - 01:55

          sorry which bit says you will get 2 years in there

        • JeffT90 on 23/11/2013 - 06:15
          +1

          Correct - it is not 2 years. It is a "reasonable time" which may be longer than 2 years.

        • ugoagogo on 23/11/2013 - 10:36

          or of course less than 2 years….but the op doesn't have to worry , while the consumer warranty people get a repair at best ( 4 - 6 wks away probably ) he is playing his new console.

        • furythree on 23/11/2013 - 15:37

          xbox 360 had a lifecycle of 6-8 years

          if i bought an xbox one i would expect reasonably that it should last just as long

        • [Deactivated] on 23/11/2013 - 20:20

          @furythree
          Xbox 360 had a planned "release" cycle of ~10years, not a planned "lifecycle" of 10 years. Even then that console saw multiple hardware revisions.
          These days (with the heat that now gets generated), for any computing device that isn't designed to be opened, which has a huge fan pulling dust into, 3 years seems realistic. I'd say 5 years tops for a premium label machine like Sony Vaio or Apple.

        • FabMan on 24/11/2013 - 01:05

          The XBox One is designed to be left on, at least standby mode, 24/7 as it is now an entertainment device.

          In comparison it is larger than the PlayStation 4 and it also supposed to slow down when the temperature rises too high, the higher the temperature the slower the core gets. This is so that less heat is generated and for the device to last longer.

        • COR80 on 24/11/2013 - 02:18

          Stick a vac over the vents every other month. My Xbox has never missed a beat and I still give Crimson Skies and Morrowind a run. Same with the 360, and it has been flogged over the years.

        • Jackson on 24/11/2013 - 16:17

          Same as my Dreamcast

    • [Deactivated] on 22/11/2013 - 23:45
      +5

      You lot are like hungry wolves seeing a rabbit….lol

    • tetsuma on 23/11/2013 - 00:35

      Drenched in irony…

  • phunkyfeelone on 22/11/2013 - 22:01
    +19

    Unless the 3yr replacement covers deliberate "gamer rage", you got stitched…

    • [Deactivated] on 23/11/2013 - 20:22

      The supplier is only required to fix it, not replace it. These days Harvey Norman/Dick Smith can take a couple of months to get your console fixed (especially when it's run by a dodgy franchisee).

  • wayfastwhitie on 22/11/2013 - 22:03

    top deal on the xbox!

  • japik on 22/11/2013 - 22:04

    I had a faulty unit from target today. Disc jammed and then it wouldnt read. Got a replacement and working well so far.

  • paddy567 on 22/11/2013 - 22:16
    +1

    This is a dumb question I'm sure, but I've seen so much about the Xbox One (and PS4 for that matter) as more-than-consoles/media machines etc.

    So my question is, can this thing play .mkvs, .mp3s, .m4as like my WDTV, or is this just complete wishful thinking and the positioning of these consoles as media centers/replacements just hyperbole.

    • GreenLego on 22/11/2013 - 22:21

      Microsoft officially do not support mkv because of patent issues. And no to MP3 on the One either.

      • cyssero on 22/11/2013 - 22:28
        +1

        I haven't found anything that suggests MKV is patent encumbered. There's a small possibility the codecs used in MKV could be, but the container itself should be fine. My Sony TV plays MKV and they would have equally as good lawyers as Microsoft covering these things.

        My quick search online did yield this gem, though: http://www.patentgenius.com/patent/8084724.html

        The Xbox One can play MP3s as well using PlayTo.

        • GreenLego on 22/11/2013 - 23:47
          +2

          That's not playing it directly though, it is streamed from another device, which is not what paddy567 asked.

          Because Xbox One is DLNA compliant, it will be able to receive streams of anything supported by DLNA. But won't play mkv nor mp3 natively.

      • _Bruce_ on 22/11/2013 - 22:28
        +12

        Microsoft officially do not support mkv because of patent issues.

        This is crap. They don't support it because they don't want to.

        It is a media centre as long as they control the media.

        • bchliu on 23/11/2013 - 08:11

          Thats why the Windows RT STILL does not play MKV properly (no, we are not talking about the $3-$20 P.O.S software that cannot do hardware playback from the store that is buggy and jittery). Worse decision ever made, Micro$oft.

      • paddy567 on 22/11/2013 - 22:28
        +5

        Thank you, so definitely not an "entertainment centre" than. Pfft. If I could buy a console that would replace my pvr, blu-ray player and wdtv, I'd be on that like white on rice. Seems like a PC is still the only answer there.

        • Smigit on 23/11/2013 - 08:43

          Not yet anyway. Both the PS4 and Xbox One look like they have a lot of major functionality that needs to be worked on as far as software goes. Had Xmas not been one month away I can't imagine either would ship in the timeframe they did. The PS4 has its own limitations such as the inability to play mp3's and audio cds (http://www.engadget.com/2013/11/12/playstation-4-will-suppor…).

          Here's hoping enough people complain to make the companies add features like this.

      • zafayar on 22/11/2013 - 22:30
        +2

        Just a small correction.. MKV or Matroska is free and open standard, meaning no patents. M$ doesn't support it because they would like to force everyone to use that has some sort of patient on it.. So that they can charge for it and lock out non M$ systems..

        • GreenLego on 22/11/2013 - 23:45
          +1

          Just because it is free and open doesn't mean it is free of patent issues. Microsoft brought it up during the WebM project and Google.

  • unifex on 22/11/2013 - 22:29

    Yeah not a great warranty. In all likelihood the statutory would probably cover you for 2 years.

  • jac9meo on 22/11/2013 - 22:36
    +3

    DON'T BUY THE 3-YEAR-REPLACEMENT WARRANTY!!!!!(tears in my eyes)

  • [Deactivated] on 22/11/2013 - 22:57
    +1

    "This is a console that will last you, conservatively a decade, if I had to put a bet down today." -Microsoft

    http://au.ign.com/articles/2013/11/08/xbox-one-to-last-conse…

    If the manufacturer is making claims the Xbox One will last atleast 10 years then that becomes
    Statutory Warranty which means we have 10 years warranty on the Xbox One… :D Beat that Sony!

    • HTID09 on 22/11/2013 - 23:18
      +2

      Last I checked M$ was still trying to catch up to Sony in sales, supposedly still 10% down. Supposedly..

      PS4 pre-orders sold out until early next year everywhere so if you didnt pre-order then you're not getting one period, yet I can just walk into my local EB/HN/TGG tomorrow and nab myself a Xbone just like that, pretty much the landscape atm between the 2 systems. One is selling like hot cakes while the other is well….

      • unifex on 22/11/2013 - 23:45
        +2

        I think that they mean they will be able to sell xbox ones for ten years not that a purchased unit will last 10 years.

      • _Bruce_ on 23/11/2013 - 08:36
        +1

        One is selling like hot cakes while the other is well….

        On top of this supposedly the supply for PS4 is better.

    • tetsuma on 23/11/2013 - 00:34
      +2

      Assuming no manufacturing defects. Remember the red ring of death?

      Attempting an ACCC claim took over eight weeks last time I tried. I'd have gladly payed instead of going months without the GPS I put in.
      But this site is all about nickel and diming. How can I argue money vs time to the penny wise and pound foolish?

      Congrats on the X1 and warranty OP, $30 year isn't bad.

  • cvas on 22/11/2013 - 23:23
    +5

    $567 @ TGG I believe!

    On the back page of their catalogue

    • yacman on 22/11/2013 - 23:54

      MOst people seem to of haggled it down to $555 aswell ;)

      • phunkyfeelone on 23/11/2013 - 00:01

        Haggle is different to advertised price, this beats the OP price

  • CMichael on 23/11/2013 - 00:08

    Wow! A fellow ozbargain member from Traralgon!

  • HTID09 on 23/11/2013 - 00:12

    Harvey Norman are 'professionals' themselves

  • highdealer on 23/11/2013 - 01:00
    +3

    http://www.ozbargain.com.au/node/123388
    The good guy have it for $567. Gerry Harvey have rip you off once again. Not professional enough no deal.

    • lostn on 23/11/2013 - 05:55
      -8

      The difference is 4 bucks. But Gerry is offering an extender warranty plan, and I'm not sure The Bad Guys are going to match that.

      • tyler.durden on 23/11/2013 - 07:11
        +3

        extended plans are a con..

        don't we have australian warranty guarantee?

        • lostn on 23/11/2013 - 15:42
          +2

          If you bought a launch Xbox 360, I'll bet you'd be singing a different tune.

          The truth is no one knows how reliable either console is right now. They're new, and any widespread problems they might have just haven't cropped up yet, and might not for another year.

          It's valid to spend a bit to protect a much bigger investment. If you're paying over $500 for a console, then an extra $93 is less than 20% for 3 times as long a warranty.

        • hambuger on 23/11/2013 - 17:31
          +1

          If you bought a launch 360 you would have noticed that Microsoft gave an additional 3 years of warranty for absolutely nothing. The XBone is having issues but given MS' track record if these are as widespread as they seem we'll probably get another free warranty extension. If there's no warranty extension then the repair would cost around the same as the $93. Maybe even less depending on what was wrong.

          Buying an extended warranty is a huge con. It's pure profit for the retailers since most of them never end up being needed.

        • Jackson on 24/11/2013 - 16:25

          Insurance is too, but most people buy that, if you banked the money and played the odds 90% or more people would be thousands ahead. Still, with a gaming machine you aren't going to lose your house if you hit a Merc in GTA

      • rekabkram on 23/11/2013 - 08:21

        Sorry 'the bad guys'?

        Had a bad experience?
        I know my local is far better than their competitors, although like all salesmen good luck getting any help if the boss is having a day off, it's always noticeable when the boss isn't in because thr salesmen are off talking to each other not helping people. I don't blame the good guys for that, that's salepeople and why their entire wage should be commission based rather than a decent wage + commission so they actually bother to learn the products they are selling and really try to help customers. But that's a much longer mindless rant for another day.

        • deann on 23/11/2013 - 11:07

          yeah I had a bad experience - in fact I've had more than 6 bad experiences trying to buy from the bad guys or the shite guys. So have loads and loads of other people. What's your association then since your big on dismissing others?

        • rekabkram on 23/11/2013 - 11:55

          No association at all, just hadn't heard the term the bad guys before or heard of people having major issues. In my experience they have the same salespeople as everywhere else (terrible poker face when trying to say this is the best we can do, too lazy to learn about the products that they sell so they either guess or read off the information card ect.), but I have almost always had a better price from them than other local retailers.

          It could be that I've struck lucky, 90% of the times I've been in there I've dealt directly with the owner and he is really friendly and will offer a much better price than anyone else can.

          I'd still love for Amazon to set up a electrical's warehouse in Australia and shit all over the local guys prices but I don't see that happening any time soon.

        • lostn on 23/11/2013 - 15:45

          Your mileage will always vary. The place I went to had very rude salesmen, and they refused to accept a return on a product that didn't do as advertised. Gerry will accept a refund even if it's just a change of mind. Nothing wrong with the product, just don't like it? You still get a refund.

          I told them I think I'll shop other places next time, and one of them said.. "awww, what a shame." That's pretty unprofessional.

      • phunkyfeelone on 23/11/2013 - 08:32
        +3

        "The difference is 4 bucks". You do realise this is OzB right?

        $93 for an 'extended warranty' on something that MS claim will last 10 years. Extended warranties are a complete con. But sure, waste your money…

        • lostn on 23/11/2013 - 15:47
          +1

          "The difference is 4 bucks". You do realise this is OzB right?

          Yes, I understand that. But the dude I was replying to said Gerry was ripping people off. I fully understand the OzB spirit but I don't think you can use the words "ripping people off" if the price difference is $4 for a product costing almost $600. There are differences between retailer experience that matter more than a few bucks, such as the service you get, and their return policies, whether there are stores near you, and any other extra services they offer.

          $93 for an 'extended warranty' on something that MS claim will last 10 years. Extended warranties are a complete con. But sure, waste your money…

          They claim the system will be supported as a product for 10 years. All they mean is they will continue to sell the product for 10 years. I.e. it will last in the marketplace for 10 years, not in your living room. They never claimed your console unit will go 10 years without dying. There's a big difference.

          You're entitled to pass on it. But given their track record, I'm not one to take risks.

        • highdealer on 23/11/2013 - 17:15
          +1

          And the harvey norman experience is much much better than the good guy experience right?

      • highdealer on 23/11/2013 - 09:16

        No the difference is not 4 bucks. The advertise price at HN is $599, you have to bargain for it to go down to $571. The advertise price at TGG is $567 and if you bargain you can easily get it for $555.

        • phunkyfeelone on 23/11/2013 - 09:29
          +1

          The point is GG's advertised price is lower than OP's 'bargain'. If someone posts their $555 receipt…

        • deann on 23/11/2013 - 11:09

          easily? very limited stock does not suggest easy haggling at badguys but hey if you say so…

  • wukachuka on 23/11/2013 - 04:19

    Wow, does this really not let you browse videos stored on a pc like the 360 did?
    From what i can gather u need to goto the pc open media player and play whatever file manually to the xbox one, sound about right?
    And this goes for mp3's too?
    Wtf CAN this thing play natively from my NAS?

  • lostn on 23/11/2013 - 05:55

    Didn't Microsoft make the warranty 3 years for the 360? I know it was only because of RRoD, but did they go back to being 1 yr after the slim?

  • [Deactivated] on 23/11/2013 - 06:47
    -1

    As crazy as it is, there is a place for paid warranties in this world.

    In two years and 364 days, they will have updated the chipset at least once. That is the time to get your guilt free upgrade or replacement.

    • _Bruce_ on 23/11/2013 - 08:38
      +2

      That is the time to get your guilt free upgrade or replacement.

      This is fraud. You may not have guilt, doesn't make it legal.

      • COR80 on 24/11/2013 - 02:37
        +1

        It's the opposite of fraud. If it has failed within the 3 year time-frame then there are no issues- moral, technical or otherwise. Your opinion is just another of those ozbargain oddities; for instance, where pirated NDS games and downloaded movies are verboten, but where publicising the exact way and means of unlocking a carrier-subsidised, price-reduced mobile phone- despite being strictly against the purchasing conditions- is encouraged.

        • _Bruce_ on 24/11/2013 - 19:39

          The OP clearly implied that he would get a 'free upgrade' regardless of if the system failed. If it did fail he wouldn't be likely to get an upgrade anyway, just a repair.

    • phunkyfeelone on 23/11/2013 - 09:04
      +3

      The unit has to be inherently faulty. It's not a trade-in scheme…

    • lostn on 23/11/2013 - 15:53

      Will they actually replace it with a new unit, or just repair it for you? When MS extended the 360 warranty to 3 years for RRoD errors, they send you a box, you send back your console in the box, they send you another unit that someone else once owned but is now repaired, and they repair your unit and send it to someone else.

  • [Deactivated] on 23/11/2013 - 11:30
    -1

    I bought mine from HN as well unfortunately paid the full price as it was a Day One edition with Fifa and they were only price matching or discounting the non preorder standard editions, however I ALSO BOUGHT THE 3 YEAR WARRANTY, now before i get flamed they had a system issue in morning and they couldnt work out how much it was so they sold it to us all for $40 and i actually think its worth it compared to Microsoft $79 3 year plan which is a repair warranty , Harvey Normans is great and i've used it before, if ANYTHING goes wrong, ie even if an accessory fails or one of your controllers wears out they will replace it, Not Repair, Replace, with new stock, so for the $40 ish it cost me i think its definately worth it, that way i dont have to worry about arguing consumer protection etc, and with launch consoles its always better to be safe than sorry

    • phunkyfeelone on 23/11/2013 - 12:15
      +2

      "worry about arguing consumer protection". There is no argument, they cannot take away your consumer rights. If things go wrong, it is replace or repair. Not sure what state you are in, but for Victoria:

      http://www.consumer.vic.gov.au/shopping/warranties/warranty-…

      I would reasonably expect a brand name, high priced electronic item that is designed for regular use to last at least 3 years. I would have 3 years protection under law, and have $40-$93 in my pocket.

      Congratulations for paying $40 for what you get by law…

      • hambuger on 23/11/2013 - 17:34
        +2

        ..and before anyone says "that's just for Victoria!"

        http://www.consumerlaw.gov.au/content/the_acl/downloads/cons…

        Check out page 11. Sorry but extended warranties are a scam.

      • [Deactivated] on 23/11/2013 - 18:41

        yes but your entitled to repair, replacement or refund (depending on whether the problem is major or cannot be fixed) and its usually at the discretion of the retailer, I paid $40 to have it replaced with a new product and not have to worry about shoddy repairs,

        • phunkyfeelone on 23/11/2013 - 18:52

          If they insist on repair during the reasonable use period, they can only do it once. If the same issue repeats, your right is for replacement under law. So "shoddy repairs" is a moot point.

      • docmartin on 23/11/2013 - 19:38

        … 3 years is not reasonable imho for a launch console and more importantly for accessories. Controllers imho should give you 12 months before stick wear etc.

        And who decides on 'reasonable'? You see I wouldn't back you personally and I doubt HN would either. So would have to argue it at a tribunal I'd imagine.

        Oh and key word in the link = 'may'

        Having said that a few emails / letters / phone calls would probably sort it :P

        • Tal_Shiar on 23/11/2013 - 19:45

          Who decides what a reasonable time is ? The consumer does!

  • [Deactivated] on 23/11/2013 - 19:43

    I honestly don't know where you guys get the idea that your products are entitled to repair until it becomes obsolete… i.e. ACCC ruled that phones are warrantied for 2 years or until end of contract. But a general rule is performance/reliability/price, pick 2.

    Example 1. I buy an i7 laptop for $500, I could expect it to last =<1yrs.
    Example 2. I buy an i7 laptop for $1000, I could expect it to last =<3yrs.
    Example 3. I buy an i7 laptop for $1500, I could expect it to last =<5yrs.

    Think Samsung Galaxy Note 3 vs cheap chinese import with similar specs for $200, obviously the build quality is shoddy and if it fails outside a year, you got your moneys worth, (well maybe not but that's how long an average person would expect them to last).

    pg 13. http://www.consumerlaw.gov.au/content/the_acl/downloads/cons…

    • phunkyfeelone on 23/11/2013 - 20:20

      Well, since we're talking Xbox One here, it's a global well known brand on an item that is expected to be used regularly by kids\teens, a reasonable and prudent expectation would be 3 years.

      What happens if one of my fellow OzB's point out an unbelievable deal on an i7 laptop that usually sells for $1500, but is discounted to $1000? The laptop i'm typing this on (Samsung i7 NP900X4c) retails at $1800, yet I bought it on W7 runout at JB for $1100, but now it ships with W8 so is back to $1800. So should I expect a 2 year warranty or 3 year? My point is around normal use, if the keys give out, that's warranty (as it is reasonable to expect someone would use the keys on a laptop) But if the screen is scratched, then not a warranty item.

      • [Deactivated] on 23/11/2013 - 21:19

        I agree with you about Xbox One, it's a huge brand that should have been tested extensively (it's not as if they have to design more than one model) and 3 years seems reasonable.

        As for getting a $1800 laptop for $1100.
        I would think that you could expect either:
        1. The reliability conveyed in advertisement (i.e. If the retailer had said we've got a product that is normally $1800 you could expect that).
        or
        2. The reliability implied by the price vs performance to reach the reliability factor that would normally be expected.

        Whichever one is greater is what I would think. As for your definition of warranty I'd agree with it in practice but just remember warranty is usually expressed by manufacturer i.e. PC manufacturer warrants this product will work for X amount of years and if it breaks under x,y,z conditions is covered over and above statutory rights, i.e. consumer law.

        Edit: I found on page 31 of http://www.consumerlaw.gov.au/content/the_acl/downloads/cons… that the manufacturer/supplier only has to compensate the loss for the lower of these two definitions, i.e. if your laptop was broken and couldn't be repaired they could replace it with a $1100 laptop rather than a $1800 laptop. Maybe this is also the rule applied to reasonable expected reliability?

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