Super Craig » user profile

Great to hear ozron! Enjoy those blazing fast speeds mate!

Hi Seniordoc, Eligibility is at the 3 month mark, I would say if you had joined in December on an eligible plan then you should have…

We can definitely have a look at that if that is the case, sometimes system errors do happen and if you are short one month we will happily…

Howdy Testing with an alt router is usually done on service such as FTTN/B where an isolation test to a cabled device is not possible. The…

Howdy, Definitely sounds like something isn't right there and the service should be performing much better. Have you been able to perform…

Howdy, Definitely sounds like something isn't right there and the service should be performing much better. Have you been able to perform…

Hi, Looking that those speed test results, sounds like something may be going on there, you should definitely have more speed than that.…

Hi mxlegend99, sorry for the delayed response here, you can call us on 1800 10 12 10 and an agent can investigate for you

As a new customer when you go through the signup you will have a choice of eligible speeds upgrades at your property if it is eligible.…

Yeah we lodge the change request with nbn at the same time you opt in to the upgrade, can take up to 48 hours for nbn staff to process and…

Glad its all fixed guys! enjoy those speeds!

Great to hear - glad it's all sorted!

Great to hear, enjoy the increased speeds!

This promo doesn't count for the OLP customers at this stage

When you choose to upgrade we place the order with NBN Co at the same time, orders can take up to 48 hours for nbn staff to process, if…

When you choose to upgrade we place the order with NBN Co at the same time, orders can take up to 48 hours for nbn staff to process, if…

Hello, As blurn posted below to a whirlpool post we are running with rolling eligibility so as long as your plan is eligible and you are on…

Great to see you are enjoying that speed upgrade!

I believe you can grab one at the top of the page just click the "random 1043" hyperlink and it will give you a random code (takes you to…

Sorry to hear you have had a poor experience Miata9 I'm not sure if you've had a chance to receive support but we could definitely have a…

I dont think there is an upgrade for 50/20 but if you were to move to 100/20 as an example and maintain for the 3 months you would be…

Likely just a small issue there, like you said just give us a call and we can sort it for you :)

There will be rolling eligibility checks between 1 March and 31 July so if you signed up today for example and didnt change plans at all…

Hi Stephen, Yes you will continue to retain your free static IP, you shouldn't lose that between plan changes. :)

Hi, For now you just have to wait for your email - as an existing customer you only needed to be on the plan a min of 3 months to be…

Hi, unfortunately not - the new and existing customer offer is under the same promotion and not eligible together.

Hi Mickyboy14, There are two types of upgrade, auto-opt-in where the upgrade is all benefit so we do it automatically for you. Customer…

After the 6 months you are moved back to the same plan as you were on before you were either a) automatically upgraded, or b) opt in to…

We would love to offer to all technology types but sadly not all can get the same speeds, NBN Co set the speed tier eligibility per…

At the moment there is no manual way - we will be emailing all eligible customers, the email will either advise auto-opt-in or provide a…