Super Craig » user profile
![](https://files.ozbargain.com.au/u/30/379130-128.jpg?h=d87327b5)
Member Since | 22/12/2020 |
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Last Seen | 06/07/2021 |
Location | S.A |
Recent Activities
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
ozron on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
Great to hear ozron! Enjoy those blazing fast speeds mate!
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
seniordoc on Free 6 Months Speed Upgrade for 100/20,100/40, and 250/25 nbn Plans (Select FTTP/HFC Customers Only) @ Superloop
![](https://files.ozbargain.com.au/u/97/133297-20.jpg?h=6517ecf8)
Hi Seniordoc, Eligibility is at the 3 month mark, I would say if you had joined in December on an eligible plan then you should have…
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
pandadude on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
We can definitely have a look at that if that is the case, sometimes system errors do happen and if you are short one month we will happily…
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
Fluk3yLuk3y on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
Howdy Testing with an alt router is usually done on service such as FTTN/B where an isolation test to a cabled device is not possible. The…
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Super Craig replied to
Fluk3yLuk3y on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
Howdy, Definitely sounds like something isn't right there and the service should be performing much better. Have you been able to perform…
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
Fluk3yLuk3y on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
Howdy, Definitely sounds like something isn't right there and the service should be performing much better. Have you been able to perform…
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
this is us on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop
![](https://files.ozbargain.com.au/u/05/150705-20.jpg?h=2dc620fb)
Hi, Looking that those speed test results, sounds like something may be going on there, you should definitely have more speed than that.…
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
mxlegend99 on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
Hi mxlegend99, sorry for the delayed response here, you can call us on 1800 10 12 10 and an agent can investigate for you
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
wildstone on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
As a new customer when you go through the signup you will have a choice of eligible speeds upgrades at your property if it is eligible.…
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
Eclipse54 on Free 6 Months Speed Upgrade for 100/20,100/40, and 250/25 nbn Plans (Select FTTP/HFC Customers Only) @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
Yeah we lodge the change request with nbn at the same time you opt in to the upgrade, can take up to 48 hours for nbn staff to process and…
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
aeezy on Free 6 Months Speed Upgrade for 100/20,100/40, and 250/25 nbn Plans (Select FTTP/HFC Customers Only) @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
Glad its all fixed guys! enjoy those speeds!
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
brisdaz on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop
![](https://files.ozbargain.com.au/u/76/29476-20.jpg?h=a54e24dd)
Great to hear - glad it's all sorted!
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
OzTech74L on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
Great to hear, enjoy the increased speeds!
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
coolsteps on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
This promo doesn't count for the OLP customers at this stage
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
bighoho123 on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
When you choose to upgrade we place the order with NBN Co at the same time, orders can take up to 48 hours for nbn staff to process, if…
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
OzTech74L on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
When you choose to upgrade we place the order with NBN Co at the same time, orders can take up to 48 hours for nbn staff to process, if…
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
moltenaus on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
Hello, As blurn posted below to a whirlpool post we are running with rolling eligibility so as long as your plan is eligible and you are on…
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
Joshminey on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
Great to see you are enjoying that speed upgrade!
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
sandman20104159 on $10 / 10% off (Max $10) nbn for 6 Months for Referrers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
I believe you can grab one at the top of the page just click the "random 1043" hyperlink and it will give you a random code (takes you to…
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
Miata9 on Free 6 Months Speed Upgrade for 100/20,100/40, and 250/25 nbn Plans (Select FTTP/HFC Customers Only) @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
Sorry to hear you have had a poor experience Miata9 I'm not sure if you've had a chance to receive support but we could definitely have a…
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
powerful9990 on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
I dont think there is an upgrade for 50/20 but if you were to move to 100/20 as an example and maintain for the 3 months you would be…
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
hashtagbargain on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
Likely just a small issue there, like you said just give us a call and we can sort it for you :)
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
powerful9990 on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
There will be rolling eligibility checks between 1 March and 31 July so if you signed up today for example and didnt change plans at all…
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
stephenharrington on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop
![](https://files.ozbargain.com.au/u/17/193417-20.jpg?h=1cd24dd2)
Hi Stephen, Yes you will continue to retain your free static IP, you shouldn't lose that between plan changes. :)
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
zztrader on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
Hi, For now you just have to wait for your email - as an existing customer you only needed to be on the plan a min of 3 months to be…
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
Yin8 on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop
![](https://files.ozbargain.com.au/u/26/252926-20.jpg?h=4a80172c)
Hi, unfortunately not - the new and existing customer offer is under the same promotion and not eligible together.
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
mickyboy1 on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop
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Hi Mickyboy14, There are two types of upgrade, auto-opt-in where the upgrade is all benefit so we do it automatically for you. Customer…
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Super Craig replied to
shrugies on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop
![](https://files.ozbargain.com.au/u/72/188272-20.jpg?h=eeeafcd7)
After the 6 months you are moved back to the same plan as you were on before you were either a) automatically upgraded, or b) opt in to…
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
JoeyJoeJoe on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
We would love to offer to all technology types but sadly not all can get the same speeds, NBN Co set the speed tier eligibility per…
![](https://files.ozbargain.com.au/u/30/379130-38.jpg?h=d87327b5)
Super Craig replied to
iceborg on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop
![](https://files.ozbargain.com.au/g/20.jpg)
At the moment there is no manual way - we will be emailing all eligible customers, the email will either advise auto-opt-in or provide a…
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