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Hi there, Thanks for letting us know! Glad that you got a quick fix. We'll definitely raise this with our team if the issue continues with…

Hi there, This is an odd one! Would you mind emailing us at [email protected] so we can further investigate what is happening? I hope to…

Amazing! Feel free to reach us again if you need anything else. Have a good one!

Thanks, please wait for our team to follow-up with you!

Thanks for letting me know! If you need further help, please don't hesitate to email me. Hopefully, we'll get this sorted as soon as…

Hi Trixie, Sorry to hear that you weren't able to receive your order. Once the order has been passed on to the courier, they are…

Thanks for contacting our support team. Please let us know if the activation has been processed or not so we can send it to…

Hi there, Please send us your order details to [email protected] so we can better help you gget your order. Appreciate your patience and…

Hi there, Please send us your order details to [email protected] so we can better help you track your package. Appreciate your patience and…

Hi there, Thanks for letting us know about this. Since your package has been passed on to the courier, we can only refer to their tracking…

Hi there, Sorry to hear that you haven't received your order yet. Can you please email us at [email protected] with your order number so we…

Hi there! We already updated our process for Telstra customers which means they can directly port their numbers to us. Simply follow the…

We hear you! We are definitely working on it. Stay tuned!

Hi there! I confirm that we are the only Telstra MVNO that has access to the full Telstra network. This means you are getting the same…

Hi, Glad to hear that you already got the sim! We'll have our team know about this as it should normally notify you of the tracking number…

Hi there! I'm sorry to hear that there is no update yet on your order status. Would you mind emailing us at [email protected] so we can…

Hi there, Please refer to the shipping timeframe here: https://boost.com.au/pages/shipping-and-delivery Please note that WA is currently…

Hi there! eSim is definitely coming to boost mobile soon but we are unable to disclose any time frame yet sadly.

Hi there! Unfortunately, there will be additional 5 days delay for orders shipping to WA due to the rail network disruption which you can…

Thanks for clarifying that! Just want to make sure we get the right messaging across! :)

Hi there, So sorry to hear that you had an activation error. Would you mind reaching out to us via email at [email protected] so we can…

Hi, Just a quick correction for #7 under common FAQ. Q: Can I receive an international text message (aka int. roaming) with this SIM by…

Hi there, The email you are referring to is detailing the fact that Telstra is changing its corporate structure and its business name from…

Hi there, The email you are referring to is detailing the fact that Telstra is changing its corporate structure and its business name from…

Sorry to hear that the chat support wasn't helpful in getting this resolved. I would encourage you to send us an email at [email protected]…

Thanks for this feedback! We'll see if this is something that can happen along the way.

Short answer is YES! :)

Hi there, Sorry to hear that you are having trouble getting in touch with us. Can you please send us an email via [email protected] so we…

Hey! Oh no! Sorry for this trouble. Would you mind emailing us your details please so we can further help you? We might need to escalate…

Hi! We are very sorry to hear about your experience and we completely understand that you are not happy with the service you have received.…