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I have no idea who delivered these, it only says Delivery by Amazon for my orders.

I understand that Amazon may see servicing a customer as more trouble than it's worth, but dismissing a customer can hurt the business in…

I think the problem with mine is that I have very few orders from Amazon in general, and the last 4 out of 8 were problematic. I suspect…

Very true, even their "Executive Customer Relations" write e-mails from templates.

Oh yes, the timeframe is about right, I also had issue after issue over the last six months. Your experience with customer service is also…

I also had the same experience, with items delivered to my place that were not mine, and I completed their job free of charge by delivering…

It’s already been reversed and refunded, and yes, I’m the kind of person who would take them to NCAT if needed. That said, if they want…

Based on other posts, it seems they don’t use Google Maps but their own Amazon app. However, my Google Maps pin is correct, and the…

My situation is a bit different from yours. I don't trust Amazon with high-value items, so I mostly buy low-value items or books. The issue…

Amazon AU got my location right a few times last year, but recently, almost all of their deliveries have been incorrect. I don’t think…

Yes, just got refunded, no intention to use them except for one last order to use up my gift card balance.

I did mention to Amazon this based on the comments from an ex-Amazon delivery guy in this post. However, it’s beyond ridiculous that…

Sorry to hear that! I’ve noticed that refunds seem to be taking a lot longer these days too. It used to be that once you dropped…

Based on the latest development, they seem to have unblock me for now (see edit above). So I will see how that goes and when I will get my…

Living in Sydney, I’ve noticed that many businesses here offer overnight shipping as well. I bought a kettle last year, and it arrived in…

Thanks, I think at this stage, the trust between me and Amazon is truly over, so I am more interested just to get the money back and move…

I think in this case it is really clear because my number is 19 and the photo taken had 26 on it. I can try to find another one but I doubt…

During COVID, I think they used AU post for mine. Now it is all flex drivers yes.

Which implies it is only my address. Anyway, no point in arguing about this, as this does not help to resolve the issue.

That should be more accurately phrased as referring to Amazon's system recognising the correct address, rather than the actual address…

Thanks for the insight :D I certainly agree Amazon is full of automation because they never bothered to look at my case closely. I even…

I don't really care about using Amazon at all, but I don't want to be worse financially because they didn't deliver correctly. I have told…

It is not the address, as I said all other courier services like AU Post etc... have no issues whatsoever. It is the contractor they are…

Unfortunately, I don't view the shopping experience that way. To me, everything matters—from placing the order, to receiving the goods,…

I do agree, and no intention to shop with them once I got my money back.

No, it has nothing to do with that, as I explained above, AU post, DHL, Fedex and even Aramex can find my property without issues. I also…

During COVID I think they still used Australia Post so it was still reliable, but I did get a response for refund (updated post above) but…

I wrote above... "The purchase was made with a gift card, so no chargebacks are possible."

There are numerous online reviews from others who have had the same experience. It seems there may be an issue with the local delivery…