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We are still trying to get the refunds processed, we are in a hard position at the moment with Paypal as they are making us jump through…

We are not processing any samples at the moment, at this point in time we are fixing up any orders that have not been received and then we…

We don't let samples hold up orders. So if the guys have packed an order and the samples are not in stock we will just dispatch the order…

At the moment the emails are all going in to a central inbox as we are using email software that helps us keep track of everything. However…

The samples are just being delayed while we improve our product. Some people haven't been completely happy with the strength of our…

The Free Samples was a bit of an issue, the reason we launched it was the fact we were getting so many email requests for it and it was…

No doubt you have contacted us before but can you PM your order details. We now only have a few outstanding orders and are either…

I am one part of the Bulk Proteins team. I handle most of the technical side but at the moment also handling a lot of the issues. Your…

The sites back up we are just working on improving everything so we can streamline our dispatch area. I agree OzBargain shouldn't be messed…

The designers know not to use Flickr images and we would never consent to it, I am guessing this image is also from Shutterstock or iStock.

As mentioned the likes are from the sample sale and just launching in general. We have no need to buy any, you'll see some comments on…

We are open to admit they are the same photo. We use stock photography on the website as although getting our own professional photography…

Yeah no problem, we are very sorry about the current delays in emails. Every time the guys seem to be getting on top of it we get another…

This statement is exactly what we are aiming to change. We didn't hit it right first time but we won't make the same mistake twice.

The samples will come, however as soon as we started getting feedback from the flavours we held off until we got the feedback of majority…

I completely understand where you are coming from I've had my share of bad experiences and would never have thought we would be the cause…

None of those business names were ever used. They are just owned by the company. The facebook likes are also just a result of the samples…

We are truly sorry that you didn't like our product. Our goal is to provide customers with the best possible product and service we can.…

We are truly sorry that you didn't like our product. Our goal is to provide customers with the best possible product and service we can.…

Just email me directly and I will look in to it and hopefully get it all sorted today. [email protected] The guys are getting…

The mix-ability is also the biggest concern to us and we never thought this was going to be an issue. All our ingredients are highly…

I do come from an e-commerce background and my specialty is in that, however the rest of the team are not. We are an Australian company and…

Hey, I have just looked up your order and your delivery address is outside of our couriers network. We are sorry this doesn't usually…

I do come from an e-commerce background and my specialty is in that, however the rest of the team are not. We are an Australian company and…

I do come from an e-commerce background and my specialty is in that, however the rest of the team are not. We are an Australian company and…

We have found that the orders that have processed through Fastway with out a tracking number are addresses not covered by our Couriers. We…

We are releasing our customer service line this week on to our website. However we didn't have the resources to be able to cope with the…

For everyone that has not yet received their order we just want to update you with our current progress. We have sent out thousands of…

Information about the samples will be sent out soon. As you have probably read some people have been unhappy with our flavours. We are…

Information about the samples will be sent out soon. As you have probably read some people have been unhappy with our flavours. We are…