Complaint about an offensive ad to a government body?

rohanp16 on 14/03/2013 - 22:59

Good evening,

I have seen this ad recently and find this ad quite offensive, especially the 'Not in India or the Philippines'. It's a Southern Phone ad, here is the video

http://vimeo.com/58080942

I can completely understand,

a) Marketing the fact that there are real humans answering over those automated voices, and that the phones are answered by,

b) Australians locally.

I don't see why they have to explicitly state that line and I feel it's quite offensive. They can very well push the fact that it's answered by human beings as opposed to automated machines and these customer service reps are local.

I've never done this before, but which is the most relevant government body where I can lodge a complaint ?

Thank you !

General Discussion

Comments

        • The Gent on 22/03/2013 - 17:25

          Australians are people who legally live in Australia.

        • ZRXS12 on 22/03/2013 - 19:10

          Well Roozy, I honestly don't know what to say I must be the only person who regularly has poor experiences with those damn indian call centre operators.

          I assume you are referring to my intolerance of people?

        • perz79 on 22/03/2013 - 21:17

          well the best thing to avoid this is ask before you buy any product or service to confirm that they dont have call center outside Australia.. and dont buy those product or services who have call centers outside Australia.. no need to boil your blood.. Simple

    • perz79 on 22/03/2013 - 13:09
      -4

      ZRXS12, as i said i have a Degree from the Australian Uni. so you mean from now on is this going to be the new selection criteria for me to post here ?. what about if i ask you change your Aussie Accent and speak normal English? as rest of the world think that the Australina have the worst English accent in the world.. Not so funny now isent it? and i can see that you are not smiling anymore . its so easy to be rude mate .. it doesent require any skills.

      • ZRXS12 on 22/03/2013 - 14:23
        +2

        A degree in what?
        From which Uni?
        What does this mean "?."?
        Honestly you are barely legible.

        • perz79 on 22/03/2013 - 14:31
          -3

          see i know now i have to give interview again..
          ? means i am asking you qeustion mark to your comments on asking me to go to TAFE.
          Degree in what ?? does it matter ?? its from Australina Uni.. Which Uni ?? does it matter as long as it is Australian. Really ??. Really.. it seems that someone else has to go to TAFE not me.. Really ? Really . not to learn English but may be to fix some attitude problem..

        • HoboGlen on 22/03/2013 - 15:14
          +1

          Get off the crack. :/

        • ZRXS12 on 22/03/2013 - 15:30
          -1

          Your first line makes little sense.

          A question mark is indicated by ? not by ?. which is what you said.
          It just seems rather pointless writing on an English speaking site in gibberish, which is predominantly what you are doing.

          I am just interested to know what your degree is in.
          If you don't have one that doesn't matter, but it's rather silly pretending.
          I've never heard of Australina Uni :)

          TAFE wont help fix my attitude problem, the more appropriate place would be a Psychiatrist office, however it's unlikely to help.

          I'm not sure what point you are attempting to make with the repeated "Really ??. Really.. ".

        • perz79 on 22/03/2013 - 16:18
          +1

          The word Australina was Typo.. and anyway i dont want to go in further off the topic discussion . i hope you show your interest in same way to save Australian jobs as showing your interest to know what my degree is.. i agree Psychiatrist office may be the right place to go however i rather stay away from those to save myself from brain damage.
          Now keep writing off the topic derogatory comments but don’t expect me to reply on each of them.

        • ZRXS12 on 22/03/2013 - 19:02

          The only reason I asked about your non existant degree is because you keep mentioning it.

        • perz79 on 22/03/2013 - 21:04

          the reason for that is to prove that i am educated and in fact can speak, read , listen and write.. English .. that's all

        • ZRXS12 on 22/03/2013 - 21:24

          Well in that case it should come through in your communication.

        • uncool on 22/03/2013 - 22:17

          there is no need for that, you are just baiting there.

        • perz79 on 22/03/2013 - 22:29

          ZRX. I am not going to take the bait and sling it out with you on a public forum. you can continue your fairy tail here and justify your position.

        • ZRXS12 on 22/03/2013 - 22:40

          I'm just pointing it out.

        • ZRXS12 on 22/03/2013 - 23:02

          I was not baiting you.
          I was merely stating that if you are so educated it should come across in your comments, you should not have to fall back to standing on your so called degree.

        • ChmpgneTasteBeerBdgt on 23/03/2013 - 00:05

          I know plenty of graduates who can't spell, do math without a calculator or know Australias states and capital cities…
          It boggles my mind but it happens. It doesn't mean they aren't brilliant in their chosen field.

    • _Bruce_ on 22/03/2013 - 16:35
      +1

      So Un-Australian.

      This alone completely destroys any valid argument you might have had.

      .. not that you did in the first place.

      • perz79 on 22/03/2013 - 18:23

        As i said focus on the topic which is the issue of "Bogans" in our society who just try to show they are right by putting someone down. You think this is the only way to get cheap publicity. When I tried to be vocal in this forum and few of you started completely separate topic of I cant type English. Use your time and energy to save Australian jobs and address these issues to your Australian companies on Streets or outside parliament.

        • ZRXS12 on 22/03/2013 - 19:04
          +1

          perz79 honestly get off your little bogan horse and go home.

        • perz79 on 22/03/2013 - 20:59
          -3

          i am at home only .. i dont know where you are…unfortunately i have to stand up against this Bogan city and thats what i am doing it now and same i will do in future.. go home ?? may be you are trying to say " go back to your country" ..
          btw i dont know that bogan do have house.. how do you know ??

        • uncool on 22/03/2013 - 22:04
          +3

          I am not surprise people get so offended by such ad, this thread really display how sensitive people can be. from both side mind you.

          I find it quite amusing, the amount of anger people display here. being passionate is one thing, but starting to throw insults at each other because of differing opinion is another. its possible to be passionate and be graceful at the same time you know.

          in your previous comment saying people who are not offended by the ad are Bogans. now you call the city you are in Bogans. and that they don't have a house?

          racism is a stereotype against race, Bogans is a stereotype against the less educated, have certain mannerism and wear a particular attire. weather you insulted a particular race or calling people Bogans, both situations are being Prejudice towards that group of people.

        • ZRXS12 on 22/03/2013 - 23:13

          perz79 I was not implying that you should go back to your own country.
          Yes I do have a home.
          And I don't mind being a bogan :)

        • perz79 on 23/03/2013 - 00:09

          see thats was my perception and you can see that i was thinking wrong way.. now its the same case when i saw that ad . your perception is that there is nothing wrong with the ad and what i feel is that its direct personal xenophobic attack on Indian and Philipino call center operators in order to gain the cheap publicity.. thats all ..i hope you will understand my point here my friend.

        • ZRXS12 on 23/03/2013 - 01:03

          Don't you see the pattern here?
          You jump directly to the race card, yet in the meantime you are more than happy to discriminate against other individuals and groups.

          There is no "xenophobic attack on Indian and Philipino call center operators in order to gain the cheap publicity", the lady speaking is clearly showing disbelief that in this day and age of Indian & Phili call centres when you call Southern Phone you will be speaking to an Australian operator based in Australia, who is going to be able to work with you in a much more efficient manner to resolve any issues or questions you may have and it helps keep a job in Australia.

        • ChmpgneTasteBeerBdgt on 23/03/2013 - 01:15

          Why is an "Australian" more efficient?

        • ZRXS12 on 23/03/2013 - 09:58

          Do you really have your head buried that far in the sand?
          You sound like a union rep for indian call centre operators.

          Would the fact that the customer is able to communicate far more effectively and efficiently with the Australian Customer Service rep not be a factor?

          Or the fact that typically the indian and phili call centres don't seem to have as much access to various features & information to resolve situations?

        • ChmpgneTasteBeerBdgt on 23/03/2013 - 10:14
          +3

          Apparently I must. I cannot think of an instance that a foreign call centre rep hasn't been able to resolve my problem; Jetstar, Vodafone, Optus, TPG (it did take a while for the TPG rep to sort my issue but I can't put that down to them being a Phillipino).

          As for not having authority; they were all able to resolve issues of money, service and technical support.

          As for communication, how do you survive your day to day life in Australia? You must turn and walk away every time you hear an accent.. Why stop at overseas call centres, why not also stop people with accents having customer service roles in Australia? Tell me what the difference is about an accent here in Australia or on the phone. If a political party had that as a policy; to eliminate accents in Australian customer service roles, they and their followers would be classed as racist. You are suggesting just that…..

          Which companies have you had issues with? You can't really blame an overseas rep for not being able to fix a problem if they haven't been given authority by the Australian company.

          Shouldn't your argument be, "Why the hell isn't ^insert Australian company name^ allowing their reps to sort my issue!? "

          FYI, as I'm sure you know, most companies have different departments for handling different enquires. E. G. Customer retention, billing, technical support etc. Not each rep is train in every aspect and some departments aren't open at certain times. So blaming a TPG rep for their inability to solve a billing issue at 11pm is unfair when they aren't permitted by their australian based employer and the relevant department is closed.

        • perz79 on 23/03/2013 - 10:17

          What you want to say about Google where 45% of its staff are Indian and recently they have made Indian as a CEO for their Android app. how inefficient Google is ?? hiring Inefficient Indians as CEO for Android who cant speak English not Australian in their company and still number one in the world??

        • ZRXS12 on 23/03/2013 - 10:41
          -2

          All I hear from you Roozy is that you're against jobs being retained in Australia.

          Yes the moment I hear a foreign accent I hide, it's just so terrifying.

          I can't help but think you have minimal experience with telephone support.

          Also in regards to your links you like sharing, the wiki one contains minimal relevant information, the other link is worthless. Who cares if x amount of people in India can read or speak some english words (which is all that says, excluding the 226,449 whom say english is their first language)that does not mean they can communicate in English.

        • ChmpgneTasteBeerBdgt on 23/03/2013 - 10:50
          +2

          Lol can't win on your current angle so you assume I am against Australian jobs? I don't remember saying that and I for one haven't sent any call centres overseas. As I employ staff as part of my role I can dictate what nationalities I employ. How annoying it must be that your assumption is wrong and I employ based on ability not accent, skin colour and ethnicity. I also buy Australian made where possible.

          No, you seem to be mistaken in your judgement and understanding of what I've typed. Let me make it clearer for you. There are overseas call centres and I'm just fine with that as I find they are equal to their Australian counterparts and in some cases are open hours that the Australian call centres aren't. Bonus!
          I elaborated further on the selection criteria of english speaking foreigners and provided links to make it easily understood but it seems you have an inability to communicate effectively and take in the information I have provided. You bear resemblance to the ineffective foreign call centre rep you describe..

          The links are somewhat useless to close minded people. That's why I provided a little commentary which you chose to ignore and only quote links… Good job. Are the facts too hard to quote/swallow?

          Could you also respond to the questions I have raised in my previous comment. I have done you and others the courtesy of addressing the points brought up and would really like to hear your response on my questions. I assume you skipped them as the answers would not favour your argument.
          Prove me wrong. Thanks.

        • ZRXS12 on 23/03/2013 - 11:07

          Perz79 PLEASE learn how to reply to a post rather than replying to random posts.

          What about Google?
          Do I care if Google employs indians? No.
          Of course there are no Australians in google, you are a genius perz79 I feel smarter just talking to you.

          All this anti Australian sentiment from you perz79 begs the question of why are you even here.

        • ChmpgneTasteBeerBdgt on 23/03/2013 - 11:09
          +2

          There's a Google office in Sydney.

        • ZRXS12 on 23/03/2013 - 11:11

          Roozy you're a genius as well.

        • ChmpgneTasteBeerBdgt on 23/03/2013 - 11:19
          +2

          Thank you for the compliment. I'm glad you finally realised your errors.

          Google Sydney
          Google Australia Pty Ltd.
          Level 5, 48 Pirrama Road,
          Pyrmont, NSW 2009
          Australia
          Phone: +61 2 9374 4000
          Fax: +61 2 9374 4001

          Isn't it annoying that you can't criticise my grammar and spelling to deflect attention from answering questions that challenge your way of thinking :)

          You seem to be avoiding many questions ZRXS12.

        • perz79 on 23/03/2013 - 11:32
          +3

          its not about my Anti Australian sentiment , its about attitude of few people who think because they born here only they have right to say and do whatever they think and let others treat like second class citizens..

          for your comments " why i m here " well you dont have any right to ask that question.. and again go and and ask that questions to all drug dealers, murderers, rapist and pedophiles who commit crime in Australia and walks freely in the society just because they are Australian by Birth. i wonder why you dont ask them this question of why they are even here?? your comments does show nothing but showing your hatred to all who are Australians by Choice .. may be not by birth like you .. i love this country and also love the people and have great respect to Australian values so dont go to the wrong track here and project me as anti Australian with you senseless arguments. i am vocal and will raise my voice every time when i see the senseless comparison to show the white supremacy. we live in 21st century just remember that.

        • ZRXS12 on 23/03/2013 - 11:45

          You're really not very with it are you Roozy, you've completely missed the context.
          You only see what you want to see.

        • ChmpgneTasteBeerBdgt on 23/03/2013 - 11:51
          +1

          Still evading.. If the issue was keeping jobs in Australia I'd be all over it like white on rice. But it's not and in any case I do not want to see jobs go overseas as it's no good to our economy and there's enough bludgers to fill the roles available instead of giving it to foreign workers. How you somehow assumed that I'm against Aussie jobs is beyond me… Funny how you can't support overseas workers without somehow being unpatriotic.

          Come on champ, answer the questions i've raised peviously. You've replied to other stuff in the meantime and i keep replying to your ridiculous one liners. It's not like you're busy.

          On another note, I'm really surprised that my quote, "Isn't it annoying that you can't criticise my grammar and spelling to deflect attention from answering questions that challenge your way of thinking :)" Didn't spark a reaction from you. What's wrong, nothing constructive to add to that?

        • ZRXS12 on 23/03/2013 - 11:56

          Neither of you are worth the effort.
          You 2 are so out of touch with reality it beggars belief.

          Roozy I've answered your questions in previous posts the one or 2 I haven't answered, well too bad.

          Perz79 now you're claiming it's white supremacy, you are just ridiculous.

          Perz79, Australia does not need cancerous growths such as you, as you have already so eloquently pointed out we already have enough problems.

        • ChmpgneTasteBeerBdgt on 23/03/2013 - 12:00
          +2

          Seemed like Perz79 was worth the effort when you were hammering them on their grammar/spelling/degree..

          Now that you're being effectively challenged and can't criticize things outside of the topic you decide to exit the discussion? Not keen being portrayed in a certain way ZRXS12??

          You were happy to provide short one liners to Bruce too before deciding that he wasn't worth your time as you weren't winning. Obviously weak arguments will look great when you're able to critisize the defender on their perceived intellect.

          You have a WEAK argument and you can't seem to answer SIGNIFICANT questions that CHALLENGE your stance..

        • ZRXS12 on 23/03/2013 - 12:06

          I think the subject has run it's course, you have no real argument to support your case, you just continue to claim it's racism and that everyone else is wrong.

          What way am I being portrayed?

          Short one liners?
          I asked him to elaborate, on his statement, he elaborated, I looked at his previous comments and based on their content I declined to waste my time answering him (it's not a simple question he asked).

          I've answered many questions, and my argument is no weaker than yours.

        • ChmpgneTasteBeerBdgt on 23/03/2013 - 12:11
          +1

          Name the companies that you have dealt with that have overseas call centres that were not to standard. Describe the incident and what they weren't able to resolve/communicate.

          What is the difference between an accent here in Australia and an accent over a telephone line? Do you have an issue being served by an Australian with an accent?

          Your portrayal could be influence by your answers.

          A weak argument is one where the opposing contributor is unable or does not answer key questions. You see it on political debates, I know you know what I mean. Mention one question/statement you raised that I have not responded to.

        • ZRXS12 on 23/03/2013 - 12:15

          Optus, Telstra, Virgin, TPG, Paypal, Ebay, NAB, Microsoft and numerous others.

          Oh yes I am terrified (as mentioned before) of dealing with anyone with an accent, or did you not read that as well?

          EDIT: It would be nice if you would stop editing your comments after they've been replied to…

        • ChmpgneTasteBeerBdgt on 23/03/2013 - 12:18

          Describe the incidents.. I mentioned that previously.

          I read your sarcastic comment. It's not really much of an answer. I'll say it again a little clearer. Two questions;
          1. What is the difference between an accent here in Australia and an accent over a telephone line?
          2. Do you have an issue being served by an Australian with an accent?

        • ZRXS12 on 23/03/2013 - 12:45

          I won't be describing the incidents for you.
          1. What is the relevance of this question?
          2. I've answered, if you can't understand sarcasm that's on you.

        • ChmpgneTasteBeerBdgt on 23/03/2013 - 12:53
          +1

          I think it's clear to me and everyone reading what your thoughts are on foreigners.

          The relevance is if you're not happy to deal with it on the phone then one can assume you aren't happy to deal with it face to face. If you were to bring up the same argument but regarding foreign workers with accents serving you within Australia you would be classified as a racist. Don't think beyond what I've just typed. Absorb the information and grasp it.

        • ZRXS12 on 23/03/2013 - 13:05
          -1

          What's your obsession with accents?

          It is not the mere fact of a person having a accent, but when that person has a accent that inhibits interpretation of a conversation then yes that becomes an issue.

          I'm not sure why I'm on trial for preferring to deal with Australians when i contact an Australian company?

        • ChmpgneTasteBeerBdgt on 23/03/2013 - 13:18

          You ask what my obsession is with accents but then mention that a persons accent inhibits your interpretation of a conversation… Its actually your obsession/problem with accents that's why you're "on trial"..

          Australia and most developed nations are multicultural. Is it the world that needs to change or you?

        • uncool on 23/03/2013 - 14:03

          I'm sure three of you are good people with good intentions, instead of bickering making constant assumptions. go out and play.

        • ZRXS12 on 23/03/2013 - 14:09

          You obviously have trouble understanding what has been clearly written.

          Please hi-light where I said I have a problem with multiculturalism?

          Obviously a call centre operator needs to be able to communicate in a clear and concise manner, one thing that could inhibit that could be a heavy accent ("accent that inhibits interpretation"), another could be a poor understanding of the english language.
          These two inhibitors are commonly found amongst indian call centre staff and to a lesser degree Phili call centre staff.

        • perz79 on 23/03/2013 - 16:57

          Uncool .. thanks of understanding that i have no anti Australian sentiments in my mind.. i choose Australia because i love this country and people . ZRXS12 .. we have federal election this year and Pauline Henson needs some supporters. please go and contact her and bring some more like you to support in her election campaign and to support your xenophobic views. but wait it will be hard for you find people who have same view like Pauline because you can count on fingertip out of 20+million Australians..

        • perz79 on 23/03/2013 - 17:22

          ZRX ok lets ask simple question " what do you think who is responsible for all this call center issue and who has made our Australian operators jobless ? ".. i support Australian jobs more than you because i am also part of Australian workforce and i know how difficult it is to see someone jobless after working for 15-20 years in a same company . the difference between you and me is that i don't prejudice and neither have xenophobic views about peoples accents.

        • perz79 on 23/03/2013 - 17:48
          +1

          "Perz79 now you're claiming it's white supremacy, you are just ridiculous."

          you have already demonstrated your views and i think its sufficient for me to elaborate.(now don't start your trail again about my English)

          "Perz79, Australia does not need cancerous growths such as you, as you have already so eloquently pointed out we already have enough problems."

          now again i have raised some serious questions however you have once again replied me with your derogatory off the topic xenophobic views. now you became the President of Australia and have given me your verdict on behalf of All Australians that people like me are cancerous growth. i can see that you are loosing this debate and it is nothing but just your frustration.

        • ZRXS12 on 23/03/2013 - 20:53

          What debate?
          You're just making things up.

          "i support Australian jobs more than you because i am also part of Australian workforce" Really?
          "xenophobic views about peoples accents" Please show me where I have said this?

          "now again i have raised some serious questions however you have once again replied me with your derogatory off the topic xenophobic views"

          "perz79 8 hours 53 min ago
          its not about my Anti Australian sentiment , its about attitude of few people who think because they born here only they have right to say and do whatever they think and let others treat like second class citizens..

          for your comments " why i m here " well you dont have any right to ask that question.. and again go and and ask that questions to all drug dealers, murderers, rapist and pedophiles who commit crime in Australia and walks freely in the society just because they are Australian by Birth. i wonder why you dont ask them this question of why they are even here?? your comments does show nothing but showing your hatred to all who are Australians by Choice .. may be not by birth like you .. i love this country and also love the people and have great respect to Australian values so dont go to the wrong track here and project me as anti Australian with you senseless arguments. i am vocal and will raise my voice every time when i see the senseless comparison to show the white supremacy. we live in 21st century just remember that."
          To which I replied
          "Neither of you are worth the effort.
          You 2 are so out of touch with reality it beggars belief.

          Roozy I've answered your questions in previous posts the one or 2 I haven't answered, well too bad.

          Perz79 now you're claiming it's white supremacy, you are just ridiculous.

          Perz79, Australia does not need cancerous growths such as you, as you have already so eloquently pointed out we already have enough problems."

          So please expand what was the serious questions you asked amongst all your dribble?
          I see the constant remarks against Australia and Australians followed by the claims to love this country and it's people whenever you are called on it.

          Perhaps if you actually had a good grasp of the English language you may understand what myself and others have said in this and past posts.

        • perz79 on 23/03/2013 - 21:32

          "i support Australian jobs more than you because i am also part of Australian workforce" Really? lol you make me think of the face of the lady in the ad.

          its upsetting for you but yes i am part of Australian workforce . do you want my TFN number ?? and yes i do support Australian jobs. in fact more than you do and FYI i do raise regularly with our union when any redundancy announce in my company. so in addition to showing my support in this forum i also do something constructively to address this issue of Australian jobs. believe it or not i leave it to you.

          my comments was all in response to your off the track comments that you have originally generated. you trying to project me as anti Australian and in addition now you have dragged everyone who are Australian by choice. my remarks are against the hypocrites and brogans who wants cheap publicity by putting someone down. once again i dont have to justify my love to the Australian and Australians. i love this country and people .. i can repeat this 1000 times for you. don't try to create wrong image of Australian migrants like Pauline Henson did in the past. she lost the election which shows we as an Australian have rejected those views.

          I know i cant change your views or perception. i can see that you are more upset because you think that how dare i have raise my voice being second class citizen (in your mind only ). you were expecting that i would listen to your derogatory and abusive comments quietly and do not respond to them as those poor call center operators. its not happening here mate. Sorry. dial 1300 or 1800 to show your anger.. they will listen very quietly.

        • ZRXS12 on 23/03/2013 - 21:37

          Really perz79 now you're editing your posts.
          This was a quote of your original post "i support Australian jobs more than you because i am also part of Australian workforce"
          Of course all you've demostrated is that you are dishonest.

        • ZRXS12 on 23/03/2013 - 21:40

          LOL you've edited out everything I quoted.
          I'm quite disgusted in you perz79 lying and editing your posts to remove all the rubbish you spout.

        • perz79 on 23/03/2013 - 21:51

          you are going off the track again.. i support Australian jobs more than you because i am also part of Australian workforce" yes i am .. and FYI edit function is not for people who are dishonest. you are stereotyping it once again..
          just read what i said above and reply accordingly.
          if you dont have any valid argument left than its ok . i understand that.

        • perz79 on 23/03/2013 - 21:54

          you are going off the track again.. i support Australian jobs more than you because i am also part of Australian workforce" yes i am .. and FYI edit function is not for people who are dishonest. you are stereotyping it once again..
          just read what i said above and reply accordingly.
          if you dont have any valid argument left than its ok . i understand that.

          And keep going with your off the track comments. it will barely help anyone except yourself.

        • perz79 on 23/03/2013 - 21:57

          where do you find dishonesty.. the message is the same.. my word still have same meaning. may be it will take some time for you to understand. take your time and reply at your own convenience.

        • ZRXS12 on 23/03/2013 - 22:01

          You have clearly shown you are dishonest, really pathetic you cannot win without editing out everything from your comments.

          You have no idea of the meaning of half the words you spout.
          You only further my argument with your ridiculous statements.

        • perz79 on 23/03/2013 - 22:08

          i have to edited my comments however you can see the message is the same. and moreover i have to read my comments twice to keep you in my mind and have to edit so you can understand. i am not bogan and i do have courage to accept the fact that yes i did edited my comments. now its time to show your honesty to accept the fact that you do support xenophobic views and you did abused people at call centers in the past. common i am waiting. lets see how honest you are..

        • ZRXS12 on 23/03/2013 - 22:22

          If you had courage you would not edit out all the fallacies you have been spouting.

          Your posts read completely different since you have edited them.

          No I do not support xenophobic views, some of my best friends were born overseas and some of my positions involve CS which includes dealing with people from all walks of like.

          I've definetly abused a call centre operator or two I've never denied that, but only the ones that call me to sell something, although it's not really abuse I just tell them to F off :)

        • perz79 on 23/03/2013 - 22:40

          They are not fallacies, they are my views towards xenophobic and bogans.

          its good to know that you dont support xenophobic views however your comments suggest differently. i believe on you from the above comments that you may have your best friends who were born overseas but i bet they wont be Indians or philos. if they are than its unfortunate to see you debating this way.

          now believe it or not my post addressed the same message before and after , it was just edited to make more sense.
          And FYI we do have do not call register to protect you from any unwanted marketing calls. it is regulated by ACMA. register your number and you wont get any unwanted marketing calls.

          here is the link .

          https://www.donotcall.gov.au/

        • ChmpgneTasteBeerBdgt on 24/03/2013 - 16:21
          +1

          ZRXS12 - you said,
          —- "You obviously have trouble understanding what has been clearly written.

          Please hi-light where I said I have a problem with multiculturalism?

          Obviously a call centre operator needs to be able to communicate in a clear and concise manner, one thing that could inhibit that could be a heavy accent ("accent that inhibits interpretation"), another could be a poor understanding of the english language.
          These two inhibitors are commonly found amongst indian call centre staff and to a lesser degree Phili call centre staff." —-

          I think it's you that has a problem understanding mate. Pretty sure if you're annoyed by someone on a call having a heavy accent, you'd be annoyed by someone face to face with a heavy accent. How that doesn't make sense to you is beyond me…

          If you're not annoyed by them face to face, great! But can you explain why your tolerance level changes when dealing with a heavy accent on the phone compared to face to face? Is it because when you're face to face with a human being you don't want to be perceived as a racist twat? lol

          Racist = problem with multiculturalism. [Don't take offence to the twat comment. If you're not racist, you have nothing to get angry about :D]

          Try not to deflect the debate to something else. Just answer the questions at hand and don't just dismiss the conversation as it just proves the point I'm making.. At least attempt to CONSTRUCTIVELY defend yourself.

        • ZRXS12 on 24/03/2013 - 17:18

          Did I say I was annoyed or did I say a heay accent may prevent clear communication, which after all is an important part of a call centre workers job?

          You're an imbecile all you do is try and create something out of nothing.

          Why is there a need for me to defend my self? Because you perceive there to be?

          What does multiculturalism have to do with any of this, what you just add something new to the debate because you have nothing else?

        • ChmpgneTasteBeerBdgt on 24/03/2013 - 17:42

          Lol ease up there tiger, I think I come across quite intelligent. I don't think imbecile is the word you're after :)

          Multiculturalism has everything to do with this. If you can't accept/tolerate that people will have accents in this day and age and companies will hire these people in your country too (not just call centres. Accents exist on your doorstep not just the end of a phoneline…) then how can you possibly be fine with all these immigrants walking your streets??

          Let me summarise some of your quotes that clearly indicate you're annoyed by the accents. You wouldn't be heavily defending it if you just wanted to state that they are hard to understand would you? :)

          — It's virtually pointless dealing with these call centres in india and philippines because they barely understand english. <—-This one made me chuckle. I knew I was going to have a lot of fun with you after this quote.
          — Would the fact that the customer is able to communicate far more effectively and efficiently with the Australian Customer Service rep not be a factor?
          Or the fact that typically the indian and phili call centres don't seem to have as much access to various features & information to resolve situations?
          — Who cares if x amount of people in India can read or speak some english words (which is all that says, excluding the 226,449 whom say english is their first language)that does not mean they can communicate in English.
          — It is not the mere fact of a person having a accent, but when that person has a accent that inhibits interpretation of a conversation then yes that becomes an issue.
          I'm not sure why I'm on trial for preferring to deal with Australians when i contact an Australian company?
          — Obviously a call centre operator needs to be able to communicate in a clear and concise manner, one thing that could inhibit that could be a heavy accent ("accent that inhibits interpretation"), another could be a poor understanding of the english language.
          These two inhibitors are commonly found amongst indian call centre staff and to a lesser degree Phili call centre staff.

          I really can't understand why you chose to defend yourself against being portrayed as "annoyed".. Interesting angle but your comments prove otherwise. Maybe you're not annoyed.. Possibly frustrated? :)

          To be fair I do agree with you on one point. I would love to see jobs come back to Australia but not due to the fact that call centre reps have funny accents..

          That is all.

        • ChmpgneTasteBeerBdgt on 24/03/2013 - 17:54

          BTW, whether I agree with you or not I think everyone on both sides of this argument would say you're annoyed.

          In regards to comments like this,

          — Would the fact that the customer is able to communicate far more effectively and efficiently with the Australian Customer Service rep not be a factor?
          Or the fact that typically the indian and phili call centres don't seem to have as much access to various features & information to resolve situations?—

          I don't agree with the above, though at first glance it seems justified. There's more to the conversation that I replied to earlier.
          Regardless whether I'm with or against you; anyone reading this from either side of the argument can see that you're displeased with foreign call centres.. Would you not agree??

        • ZRXS12 on 24/03/2013 - 19:21

          I don't really see any point in repeating what I've already said any further you clearly don't understand (or chose not to) what I've said, you can go on trying to find alternate meanings to what I've said all day if it pleases you but at the end of the day it is quite simply what it is, not what you try and twist it into by quoting out of context.

        • ChmpgneTasteBeerBdgt on 24/03/2013 - 19:26

          LOL no worries. Good debating with you.

        • ChmpgneTasteBeerBdgt on 24/03/2013 - 19:59

          deleted

        • IrishPete on 28/03/2013 - 14:28

          Just butting in 5 days later, to comment on one of my pet hates:

          EVERYONE has an accent. When someone says "My, you have an accent" it displays their ignorance, and ignorance is the beginning of prejudice - they also have an accent, they just don't hear it.

          What they really mean is "You have an accent different to mine". Or "You have an overseas accent". It gets tricky with Indigenous Australians who sometimes also have an "unusual" accent, but are more Australian than the other 97% of us.

          For me everyone says "I love your accent", but I still cringe a little. And I can't and won't pronounce "mate" as "mite". For me it (and all words that rhyme with it) will always be pronounced "mayt". Actually, that may not help you at all!

      • ZRXS12 on 22/03/2013 - 19:03

        Would you mind elaborating on that Bruce?

        • _Bruce_ on 22/03/2013 - 20:15
          +1

          Why do you get to decide what is 'Australian'? What even makes someone 'Australian'? Being here? Living here? Permanent Residence? Citizenship? Birth? Ancestors?

          If you think it is some sort of cultural thing, what makes you 'Australian' culture more Australian than mine?

          Please show me where these answers are so I can not be so 'Un-Australian'.

        • perz79 on 22/03/2013 - 21:00
          -1

          .

        • ZRXS12 on 22/03/2013 - 22:56
          -1

          Bruce after looking through your previous responses to this thread I'm not going to waste my time answering your question.

  • r3dfusi0n on 22/03/2013 - 12:56
    +1

    Did someone say Appeal to Patriotism?

  • n1rvana on 24/03/2013 - 09:32
    +4

    My first post happens to be this comment.

    Rohan - I am from India, and did not find it offensive. Look at the positive side of it- it means there are more local jobs. So those moving from India to Australia in search of 'better prospects' will be happy that their 'prospects' aren't moving back to India. ;-)

    BTW, love OzBargain. Great site and wonderful people on it.

  • Chthonic on 24/03/2013 - 12:27
    +1

    This ad is basically stating that they employ Australians, thus they are not outsourcing the work and they're creating jobs within the country which expands and supports our economy.

    Seriously, some people will bitch and complain about everything and misinterpret basically everything as racist.

    • ChmpgneTasteBeerBdgt on 24/03/2013 - 18:51

      The argument isn't regarding the 'basic' statement. It's regarding the actual statement of the nationalities singled out and the negative thoughts it perpetuates regarding overseas call centre workers.

      I don't think anyone on this thread would dispute more jobs for Australians but that is not what the OP or others have "bitched and complained" about.

      This has been covered numerous times already and there's been plenty of debate back and forth about which side of the argument is right.

      Tell me this; if the statement of creating more jobs and supporting the economy is so powerful, why didn't they state that instead of singling out two nationalities?? If what you and others have argued is true, wouldn't that have been a smarter marketing strategy?

      • rohanp16 on 24/03/2013 - 19:21

        Roozy, you have some patience. I must commend you on that.

        • ChmpgneTasteBeerBdgt on 24/03/2013 - 19:28

          Someone's gotta stick up for the little guys ;)

          I just wish they'd reply to the questions I raise rather than just negging and not allowing their thoughts to be seen. Bit cowardly :)

        • uncool on 25/03/2013 - 15:12
          +1

          India is actually not little, India make one seventh the world population.
          Philippines makes up 95 million population.
          while Australia only 22 million with about 1/4 was born outside Australia, not to mention Australian born ethnic.

          and who ever called you and imbecile is actually more complimentary than you, since you call me an idiot (any moron knows imbecile have an IQ between 26-50, while idiot 0-25)

          A healthy debate should really avoid calling people names. :)

        • ChmpgneTasteBeerBdgt on 25/03/2013 - 16:38

          I can't help but Lol. 'Little guys' is an expression to describe the call centre reps in general and the minorities (because in Australia they are minorities) mentioned in this thread. Not India… Your constant referral to Indians is quite a concern. Do you have something against them?

          'Little guys' is used commonly in general light english conversation to describe a group, possibly an underdog who is on the receiving end of a debate. It was in reference to the 'voice' of call centre reps and those nationalities singled out in this debate. Any 'body' (like how I didn't suggest you're an idiot? Lol) could figure that out if they weren't so intent on winning an argument or muddying up the debate.

          You mentioned earlier that your wife asked that you promise not to jump back on this thread. You've obviously spoken to her about this debate and she's obviously seen how agitated you have got. I think you need to hear, "you win" to feel as though you can move on with your life.

          So uncool, you win!!! :)

        • uncool on 25/03/2013 - 17:06
          +1

          lol lol lol … so there is no real racial issue then? only against Indian/Philippines Call centers? since they are the minority in this case. oh so that the real issue of the thread.

          you make an assumptions that i have issue with indiana second time. I deal with Indians on a daily basis, we get along very well actually, my post only put statistics there pointing to both indian and filipino. you read into indians all the time because you are clearly bias towards indian (more so than filipino).

          i think you are getting a little confused here… which is it immigration issues? australian population being prejudice against indian/filipino people? or just issue with call centers in india/Philipines?

        • ChmpgneTasteBeerBdgt on 25/03/2013 - 17:21

          All of the above :)

          Not sure where you got the impression that there isn't a racial issue. I was only answering to the point you made about little guys and your misunderstanding of the use of the words, 'little guys'.

          Our conversation is completely separate to the important issue the OP initiated but I'm happy to assist you to understand clearer.

          Your opening line was that India isn't little. You then proceeded to mention the population of the Philippines. Both points were pointless within the conversation as you misunderstood 'slang' but I addressed them to educate you.

          I hope that answers your queries sufficiently. Please feel free to ask me anything further that confuses you. I'm more than happy to help :)

        • uncool on 25/03/2013 - 17:30
          +1

          i know to you its about racial issue, hence put what you are saying into perspective, "the little" people should really be referring to India/Filipino (because obviously they are the one being singled out in the ad).

          but somehow you created an exception with that post, when you pointed out "little people" only referring to "call centers from India/Philippines".

          any Genius should pick that up. :)

        • ChmpgneTasteBeerBdgt on 25/03/2013 - 17:53

          You just said I should be classifying the 2 nationalities as "little guys" and then said I did classify them as "little guys".

          I'm totally confused. What's the point you're trying to make??

        • uncool on 25/03/2013 - 17:58
          +1

          knowing your previous arguments (if you want to call that), then your comment "little guys" should be reffering "Indian/Filipono" rather than "The Call centers".

          sigh.

        • ChmpgneTasteBeerBdgt on 25/03/2013 - 18:25

          But I did say that?
          " 'Little guys' is an expression to describe the call centre reps in general and the minorities (because in Australia they are minorities) mentioned in this thread. Not India…"
          So I'm talking about both.

          I think you need to move forward mate. This is a really unhealthy obsession. I feel quite uncomfortable for you and I'm really not trying to be a smartarse. Just let it go. I indirectly called you an idiot and I'm sorry. Pleeaassee, just move on with your life. I'm not worth all this attention.

        • uncool on 25/03/2013 - 18:40
          +1

          In Australia, Overseas call centers are probalby the majoirty vs australian call centers nowdays.
          its more like we are giggling over your passive aggressive posts.

          i did say move on, and you guys kept going… OP post a concern which he did and have the right to, got the info to lodge a complaint, some people think its offensive some people don't, they have a right to have opinion. why keep going like on a quest to shut down ZRXS12's out there. LOL

        • ChmpgneTasteBeerBdgt on 25/03/2013 - 19:34

          Pretty sure that was both sides. And who are you to dictate when the debate should end. Just because you say back off doesn't mean everyone should listen. Who died and made you king?

          Just like you say you have given me a warning, I too have you ample opportunities to back down.

          You have terrible english and I've avoided saying this so not to offend you. I've been trying my best to understand you throughout this conversation but it's clear your clueless so I don't know why I'm bothering not to hurt your feelings.

          You have trouble understanding of what has been communicated and that is the root of the whole problem. I'm sorry but it had to be said.

          Zrxs12 was entitled to his opinion and I am entitled to challenge it. Its a public forum.

        • uncool on 25/03/2013 - 19:52
          +1

          ha ha. no difference from those who insulted perz79 to have bad English.
          looks like you just thrive on complaining and insulting.

        • ChmpgneTasteBeerBdgt on 25/03/2013 - 19:56

          Perz was only trying to get their message across not argue about minor things outside of the debate like you are when it comes to my responses.

          You're on a mission to have a go at me since I hurt your feelings lol. There's a difference there. If anyone looks at the past two pages they can see your comments to me and my replies..

          Also who's we? You acknowledge that Zrxs12 was personally attacking Perz yet you defend him from my challenges surrounding the topic?

          Anyone can see here that the debate isn't your primary focus. It's me… And I'm flattered :) x

        • uncool on 25/03/2013 - 20:07
          +2

          the point is to get people of their high horse, calm the tone a little.
          and stop acting like you are the smartest person in the room. just because you have English skills beyond the average person.

          i did response to perz79, but he wasn't as demeaning.

          and i didn't defense Zrxs12 as i did tell him he was "baiting"

        • ChmpgneTasteBeerBdgt on 25/03/2013 - 20:12
          -1

          Also it's pretty rich to try to portray me as attacking you. I said one line two pages ago that you misunderstood and since then you've gone out of your way to wage a feeble personal vendetta.

          Pretty sure you've called me a moron and a few choice words and I've just replied as normal without getting personal. You also commented about how people are personally attacking others whilst you yourself have been waging your little war lol. Hypocrite much?

        • uncool on 25/03/2013 - 20:15
          +2

          lol, about time you pick that up. :) i admit i was baiting there. at least a moron have a higher IQ range than an idiot ;)

        • ChmpgneTasteBeerBdgt on 25/03/2013 - 20:17
          -1

          I would rate my english skills to be that of the average person. I believe my argument itself is well constructed but that's only due to having a solid point. It has nothing to do with my grammar.

          I only raised the point about your english because there's a good chance we don't understand each others points due to the way our sentences are structured. You obviously have your opinion about it and so do I but there's a massive communication breakdown as well.

        • ChmpgneTasteBeerBdgt on 25/03/2013 - 20:20
          -1

          But why would I acknowledge that? It doesn't really bother me if a stranger calls me a moron on a public forum. How will that benefit society? I don't really care about the personal attack. My concern is the overall social issue that the thread is about.

          That's where we differ. You're on your own personal war and I couldn't care less about personal vendettas as I'm trying to change the world one person at a time.

        • uncool on 25/03/2013 - 20:21
          +2

          via insulting the person at a time? right get it .. over and out.

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