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$20 Voucher for Your First Order with Aussie Farmers Direct

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$20 Voucher for Your First Order with Aussie Farmers Direct
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ev3nfl0w on 07/03/2013 - 15:01 facebook.com (2928 clicks)
Last edited 14/07/2014 - 19:22 by 2 other users
NICEWORK

$20 voucher code for new customers from their new "Boogers or Broccolis' Facebook App Quiz @ http://www.facebook.com/AussieFarmersDirect/app_316025495186… but seems to be a generic code that can be used multiple times.

Can be redeemed from their website http://bit.ly/12vzYZr and by clicking "Claim Voucher" up the top right hand corner and typing in the coupon code: NICEWORK.

They do have limited delivery areas but hopefully it comes in handy for those who are looking to try out their products.

UPDATE: For those having issues with the site, or want to know about service areas, try calling them on 1300 645 562 and quote them the Facebook promotion and code!

UPDATE 2: Seems as though different codes are given based on how you submit the quiz. Codes GREATWORK & WELLDONE also works as well (same voucher amount for $20).

UPDATE 3: From the rep:
As per our terms and conditions, 'New Customer' promotion codes cannot be used in conjuction with any other offer, including other codes. Our system will automatically update any customer accounts to remove duplicate codes and therefore any additional credits.

UPDATE 4: It seems as though only the original NICEWORK code now works.

update5: code still valid - changed to arbitrary expiry date

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closed Comments

    • INFIDEL on 13/03/2013 - 10:47
      +1

      Had expected a response to the OB community.
      No response to my detailed PM either.

  • INFIDEL on 13/03/2013 - 21:09

    Got my vegie order - interested to see how it would go. (My neg was for site security and T&C CC issues)
    The vegies look great. I'm looking forward to eating them - very fresh.
    Quality cardboard box to protect the contents. 'Picking slip' included, with a mag & ad. All very good.

    But like some others have found, an item was missing. (No one ticked the items on the 'Picking slip'.)
    (Baby spinach leaves (bag) $2.60 out of a 12 item $25 order)

    Emailed them as I discovered this when I arrived home (just outside live chat & phone times) - will respond within 3 business days! Can't wait that long. The item I had ordered was part of a big salad for tomorrow.

    Have requested a call back in the morning. Thank you for your enquiry, our call centre is closed, one of our friendly operators will call you the following business day at the time you have specified. See how that goes, but I don't think I will have any luck getting the item anytime tomorrow.

    FAQ: If you didn't receive an item that you should have, or if there is something wrong with one of your items, we won't charge you and we'll do our very best to make sure it doesn't happen again. We're also happy to redeliver any missing items with your next delivery. So maybe next delivery (F&V is next Wednesday only), if I place another order. Unfortunately, the other fresh ingredients will be eaten long before then.

    They may come through, but a $2.60 refund is more likely.
    Just a little annoying as will need to make special trip to shops to buy missing item.
    That defeats reason for delivery of fresh food!
    If I have to go shopping to pick up missing item(s), might as well buy it all at the shops in the first place & save money!

    Also waiting for the CC charge, to check the free $20 was deducted.
    Then to close account, as am uneasy with a charge to my CC that can increase above price I agreed to.

    • ev3nfl0w on 14/03/2013 - 10:09
      -3

      So you get $20 worth of free food, want a $2.60 refund (instead of calling their call centre to sort it out during regular business hours) and then complain, neg the deal and say you will be cancelling your account afterwards?

      I think everyone who has been reading your posts see a contradiction between what you say and what you do and just shows you that some people just take too much effort & you can't win them all.

      • INFIDEL on 14/03/2013 - 12:40

        LOL
        No there are so many issues with this site.
        That's why I took the effort to warn OBers.
        My considered neg came 15 hours after my warning about the T&C we agreed to (containing price increases billed to you).
        (I had posted about the introductory credit within another deal about 6 months ago, so certainty supported this deal until I looked deeper - after signing up.)

        I never expected to find so many problems.
        Thought $20 free food sounded great. Then the price of my order went up (1 item rose by 81%) so I read the T&C finding I had agreed to whatever price they wanted to charge.
        No neg from me yet - just a warning your CC may be charged more than you agreed! Looking into it more, I read the post about the URL showing your username & password - a very serious failure.
        As I found more problems, I decided to neg, saying I would close my account. I sent the Rep a PM with no response.
        I was curious (who else on OB has owned a successful fruit delivery business & know how easy it is to lose customers over and minor issue, taught IT, and been a business consultant - I would like this business to succeed) but found more issues - I had invested a few hours in this case. (Would normally get a nice fee for this work. Criticising me comes cheap, but well thought out critism is always useful.) I decided to see how the delivery performed & found it lacking as well.

        So reading this process now would seem as if this slow awakening was just inconsistency / contradiction. if you had observed the process, it may appear different - always a problem for later posters on OB.

        I contacted them within minutes of opening the order, leaving my details & requesting they ring at 10am.
        I don't want a refund - I wanted what I ordered.
        It is their policy to give a refund.
        Now I need to take a trip to the shops - not much use paying for a delivery service, as I could buy it all much cheaper. After all they want repeat business, not just people grabbing $20 of free food!

        They failed to ring back as promised.
        A refund is to be issued, I assume coming off what I owe them.

        I have stated I don't believe the issues are intentional, so felt safe enough to make 1 trial purchase, while keeping a close eye on what I was being billed. Billing so far is absolutely correct, but will check the charge to my account.

        Besides, being a good OBer it is hard to pass up free $20 & I needed vegies after weeks in Myanmar volunteer training villagers how to conduct customer service (as Foreigners would know it).

        I am closing my account due to the poor site security, unfettered increases charged to the credit card, now failure to deliver full order - meaning a trip to shops anyway.
        When the site is fixed, T&C made more prominent & reasonable & safer for consumers, & they deliver what was ordered, I will buy again.

        • AssociatedAussieFarmersDirect @ Aussie Farmers Direct on 14/03/2013 - 13:51
          +3

          Hi BrucefromAustralia it’s Roman from Aussie Farmers Direct here. Sorry to hear you have been having a few issues with our service, I will give you a call to try and help you.

          Regards,
          Roman, Customer Service Manager
          1300 645 562

        • BrisbaneBargainer on 14/03/2013 - 15:03

          Good onya Mate! Great Customer Service. +1

        • INFIDEL on 14/03/2013 - 15:07
          +1

          Thanks Roman,
          Very satisfied you are taking the issues raised here seriously.
          (Best to deal with issues raised in forums like this quickly. Nearly 1 week after my first criticism & 1/2 week after a PM is too long to respond in social media.)

    • INFIDEL on 15/03/2013 - 22:26
      +1

      Refund correctly taken off what I owe them for order.
      07Mar Promo code Credit ($20.00)
      13Mar Order $25.30
      14Mar Order Adjustment ($2.60)
      Closing Balance $2.70
      Great deal, great fresh food - delivered, pity about all the issues hidden in the T&C!

    • itsfree on 16/03/2013 - 15:57

      If direct debit is used, would that solve the T&C issue?

      • INFIDEL on 17/03/2013 - 12:21

        No - its an issue that trader can raise the price - no matter what payment method.
        They are aware of the problem, but it came as a shock to me.

        You are notified about changes to your order, but YOU NEED TO CHANGE ORDER to avoid these unexpected price increases. (Prices can also go down.) I have suggested that AFD place an agreed limit (% or $) on price changes, & if above that limit - delete item from that order.
        Changes are most likely with individually selected items in Fruit & Veg orders.
        Prices change on a Friday, so preferably order after that.

  • unity1 on 13/03/2013 - 21:59
    +1

    Never received my order. No call or nothing. Definitely wont use these people again. The only way to get something done is to do it yourself.

    • AssociatedAussieFarmersDirect @ Aussie Farmers Direct on 15/03/2013 - 13:25
      +1

      Hi unity1, we're very sorry to hear that your order didn't arrive! We'd love to look into this on your behalf. Even if you don't wish to receive future orders, we'd like to know why/how this happened. To do so, please just give us a call on 1300 645 562, and one of our friendly Customer Service Representatives will gather all the necessary information to sort this out.

      • unity1 on 16/03/2013 - 01:24

        Thank you for your concern. I have contacted CS and we have booked it in for a Saturday morning delivery, so I will be waiting with my fingers crossed.

  • doperst on 13/03/2013 - 22:17

    Just received my F&V box. Can confirm they deliver to apartment buildings.
    Good selection, everything is fresh. Very happy!

    • INFIDEL on 13/03/2013 - 22:23

      Glad to hear that. I decided to go with my own list - so I could see if everything ordered made it into the delivery (didn't). A F&V box is great for most people, just you never know what was supposed to be in it, to test this ordering system. (The list on the site is indicitive only.)

  • INFIDEL on 14/03/2013 - 14:54
    +2

    After a long discussion with Roman at AFD outlining the issues, and listened to their responses, I am happy the problems were unintended & will be dealt with. Trust the legal & IT teams will sort it out. Seem like a good operation, facing the usual issues with expansion.

    So removed the neg, but users should be aware of the current problems.
    I considered the seriousness of the issues warranted the neg. Now AFD are aware of them, I am sure they will help anyone affected.

    Contact them if there are problems.
    Happy eating!

    • samfisher5986 on 14/03/2013 - 18:23
      -3

      Very aggressive way to get them to improve their poorly designed website, but it worked I guess….

      • INFIDEL on 14/03/2013 - 19:05
        +1

        Assertive, not aggressive.
        The site was risky to use. OBers needed to be warned.

        Had a friendly & constructive discussion with AFD. There was no real discussion of change to site design. I was thanked for my considered input.

        Changing web site design (apart from removal of visible log in details) was not the objective of my complaints. Another OBer had already complained about display of login info & it had been referred to IT.

        The unusual & in my opinion onerous legal T&C needed to be changed before this site could be trusted. The T&C did not adequately protect consumers. We had agreed to pay whatever was charged, not what was shown at time order was placed! That was a major, but not only, reason for the neg.

        As Roman of AFD said there is a strategy to deal with that, I think that will be good enough to protect users from excessive increases in charges. Ultimately the lawyers will need to develop changed T&C & important conditions made more prominent. As there was good will shown by the trader to learn from complaints, I withdrew the neg.

      • INFIDEL on 14/03/2013 - 20:06

        Send your own suggestions for site changes.
        I was primarily concerned with important legal issues & ordering mechanisms.

  • [Deactivated] on 14/03/2013 - 18:12
    -6

    ordered back on the 7th, still no Delivery.
    Funny enough their call center called me today, thanking me for joining and hoping i enjoyed my order. Told the operator there was no delivery and she assured me it was delivered this morning. I was at work so couldn't verify. So i quickly called home after the call who confirmed no delivery. Rang Farmers Direct back who then claimed they had no record of my order at all!. Five minutes later, they confirmed they found my order which was delivered a week ago, again told them there was no delivery. Operator has assured me it will be re-delivered tomorrow, but i'm not convinced. Poor effort so far Aussie Farmers Direct…

    Negative vote.

  • ilovelollies on 14/03/2013 - 18:24

    Still no delivery - another 37 minutes to go and I'm not expecting anything from what I've seen on the forums…bit of a disappointment was actually thinking of ordering from them again..

    • AssociatedAussieFarmersDirect @ Aussie Farmers Direct on 15/03/2013 - 13:20

      Hi ilovelollies, we hope you order arrived safe and sound for you! If not, please give our contact centre a call on 1300 645 562, and one of our friendly representatives will be happy to investigate on your behalf!

  • Saturday on 15/03/2013 - 10:41

    Cancelled an order but still got it delivered to my home. I don't know how long it stayed there at my front door, but with a small ice pad, the bag was really warm. I have to question how the ham, salmon and fresh juice stay fresh like that. And the worst part is there were a lot of ants in the bag! It was terrible to find that. I am waiting online for someone to talk to me and solve this at the moment.

    • IMBI3 on 15/03/2013 - 10:44

      Got mine this morning and was ok

    • AssociatedAussieFarmersDirect @ Aussie Farmers Direct on 15/03/2013 - 13:09

      Hi there Saturday, we hope that you were able to speak with one of our online representatives and get this all resolved! If you would like to follow up further, please don't hesitate to give us a buzz on 1300 645 562.

      • Saturday on 15/03/2013 - 15:46

        Thanks. I did ring up and the staff was very helpful and refund my order.

  • BargainPicker on 15/03/2013 - 21:04
    +1

    I received my first delivery this morning. Meat and bakery products. I called the customer service may be a bit too late (Thursday late arvo) to inform that I do not mind the delivery person buzzing the door bell ungodly hours since I live in a unit… The customer service agent on the phone was helpful and she said that the delivery orders had already gone out but she was going to try and see what she can do. She also mentioned the delivery starts to happen after mid-night up until 7am in the morning for the batch I ordered.

    Despite my small effort, the cooler bag was left right outside of the communal security door. Thank goodness I went down to check at 4am in the morning!

    I find the ordering online was not complicated, aside of the security glitch that was mentioned in this thread previously, only thing I would like to request for the future is that to show which products would be delivered in the morning or afternoon. Below delivery time was found in the welcome email, and you can select the date while ordering online, but nowhere online or the order confirmation states my delivery was coming in AM or PM. I was not aware my order would be delivered in AM until I called the customer service. I'm hoping this is a constructive criticism for AFD…

    **** Delivery time in the welcome email ****
    Tuesday, Thursday, Friday
    Morning Deliveries - Your order will be delivered and placed in your esky before 7am.
    Afternoon Deliveries - Your order will be delivered in a weather proof box before 7pm.
    **** Delivery time in the welcome email ****

    Overall, I am very happy with AFD service. The customer service agents are friendly and helpful, especially I see so much effort put in even in this OzBargin site when it really isn't their job to check this thread. The delivery is almost as exciting as Santa leaving a pressie while you are asleep :) Thank you very much Aussie Farmers Direct. I would definitely order again in the future! Probably your famous fruit and vege box! :D

    • INFIDEL on 16/03/2013 - 17:15

      The delivery is almost as exciting as Santa leaving a pressie while you are asleep :)

      Made me smile, but maybe you need a more exciting life?
      But don't we all!
      You made some good comments.

      • BargainPicker on 17/03/2013 - 01:43

        Thanks! You are probably right - I can use a bit more excitement in life… lol But getting great bargains like this definitely helps!

  • unity1 on 16/03/2013 - 07:59
    +1

    2nd time in a row my order has not turned up. Why should I bother calling them? They should be calling me to give me an explanation.

    • AssociatedAussieFarmersDirect @ Aussie Farmers Direct on 19/03/2013 - 09:44

      Thanks for your post Unity1 and apologies for any inconvenience. Unless we're aware of any delivery issues it's hard for us to follow it up or resolve so that's why we really need customers to let us know when there's a problem so we can follow it up straight away: www.AussieFarmers.com.au/Help

      • unity1 on 19/03/2013 - 12:35

        I have contacted CS now on several occasions and nothing has been resolved as yet. My order has been put through yet again to be delivered on Wednedsay morning. Let's just see whether it arrives. I was told on Friday my case would be escalated to the franchisee support area or something along those lines but yet to hear back from anyone.

        • unity1 on 20/03/2013 - 09:11

          Well the order did arrive so thanks so much for rectify the problem. One tiny complaint is that I was told I would get a cooler bag/esky for the goods to be left in. Hopefully it will come with the next order. Thanks guys.

  • BrisbaneBargainer on 16/03/2013 - 15:27

    So How much was everyone charged on their cards? Were you charged the correct amount or 80% more, in light of BrucefromAustralia's Comments.

    • INFIDEL on 16/03/2013 - 16:08

      Billing, as per my comments, occurs Friday week after order. (Time travel is extra charge.)
      Billng should be as shown on your monthly statement (download in Account).
      But that is good as it gives time for adjustments like a refund when item was not delivered, rather than the less preferred credit towards your next purchase.

      Increases in cost of items are sent to you as an email of changes to your order. So you are notified of any changes. (That's how I discovered the 81% increase in 1 item.) It just means you have to be vigilant - read all their emails & check any price increases. (F&V prices change daily at the markets. Individually priced items vary in size/weight. So prices to the seller change. I used to be a seller.)

      AFD change their prices on Friday, so place an order AFTER price changes & everything should be OK. (Another problem with this site - important details & conditions for the consumer are not prominently displayed.)

      There were some unusual legal conditions we agreed to at signing up. Normally, when placing an order, there is a contract that the goods will be supplied at the agreed price. That is not the situation here. As you can vary your purchase - you have not entered into a confirmed order/contract, despite clicking CONFIRM. Similarly, the merchant can change prices. That important condition is hidden away on page 10 of T&C under Other T&C - a major reason for my criticism. It places responsiblity on the consumer to watch for changes from the seller & change the order if not happy with increased prices. This is unusual in retail trade, but probably more common in commercial transactions.

    • INFIDEL on 16/03/2013 - 17:27

      Deal was posted after close of Friday 8th orders, but it is possible those receiving delivery on Sat 9th may have been charged yesterday. The rest of us should be billed next Friday.

    • INFIDEL on 29/03/2013 - 15:57

      My CC was billed on 22nd for the correct amount ($2.70) for first order of $22.70. I had ammended my F&V order after price changes. Good & fresh produce.

  • Sweet3st on 28/03/2013 - 10:46
    +2

    I'll be using these guys again, first decent fruit I've eaten for ages. Peaches were great!

  • roadtrip24 on 03/04/2013 - 17:40

    Not terribly impressed so far…
    first order: eggs instead of milk and one egg broken.. refunded then a week later, refund reversed until I noticed and called them.
    Most recent order (3rd or 4th): ready made meal (lasagne), seal open on receiving…so completely unhygienic. Again refunded but I'm going to have to check the refund doesn't get reversed some time later!

    Anyone else not impressed with what they are receiving?
    I'm thinking of completely cancelled after planning to get weekly deliveries!

  • [Deactivated] on 03/04/2013 - 19:14

    I didn't get my order at all. I called and they suggested I put through another order (no offer to refund the credit, I didn't ask) and I just didn't feel ordering again was a good idea. It's a shame, it seemed like a great idea and I was looking forward to buying a lot with these guys but it just doesn't seem like it's worth the trouble.

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