As part of our Online Up to 70% off Select Items Clearance Sale, you can buy this Tontine Pure Happiness Quilt for only $32.98-$55.98! % Off applies to RRP and only on clearance items through tontine.com.au. WHILE STOCKS LAST. Not inconjunction with any other offer or Coupon.
same , got orders standing since 26/12 and 9/1
Did you order a $0 set of items? I got mine in quite a huge box (padded with an extra free pillow) very quickly after the order went through (considering it was near christmas I guess).
i ordered a $0 item and a paid item … none have been sent
Same deal with me, ordered 26/12 but order is still pending. It was a $0 order so I am not to concerned but the lack of communication makes me hestitant to order anything else.
Which pillow model did you get for free?
I ordered two pillows on Dec 31 and they arrived yesterday. Very happy - great price so was happy to wait the couple of weeks. I'm in Perth BTW.
Rep,
Could you add a link to the other items on clearance? I don't really want to dig around the site to look for something other than this quilt.
Thanks.
Still waiting for my pillow order on 26 December. Lady who replied to email said it would be sent last Friday, should have turned up by now?
Hi all,
Customer Service confirmed with me that the free pillows shipped yesterday and the remaining next week. The free pillow deal was actually outside of the deal parameters but we are still honoring it. Please be patient as your Free pillow will be sent to you soon. We hope you shop Tontine again and Buy something soon. There is always something happening on our new site and if you registered you will hear about the deals. Cheers, REP
My guess is they are full of SH*T we will never see our orders!!!!
Not a rep but i'll post the ones that I found.
Tontine Wool All Seasons Quilt, $55.98 down from $139.95 (83.97 difference)
http://www.tontine.com.au/quilts/tontine-australian-wool-all…
Tontine Luxe Cotton Quilt, $59.98 down from $119.95 (59.97 difference)
http://www.tontine.com.au/quilts/tontine-luxe-cotton-quilt.h…
Tontine Pure Happiness Quilt, $32.98 down from $109.95 (76.97 difference)
http://www.tontine.com.au/quilts/luxe-pure-happiness-quilt-3…
Tontine Christmas Pillow, $6 down from 12 (6 difference) (Was posted in a previous deal)
http://www.tontine.com.au/pillows/tontine-i-m-a-christmas-pi…
Tontine Simply Washable Matress Protector, $22.49 down from $74.95 (52.46 difference)
http://www.tontine.com.au/accessories/tontine-simply-washabl…
Also note that under 'promotions' it says if you register you get $10 off your next purchase. Unfortunately this cannot be stacked with sale items (afaik you could still try it).
i wouldn't trust these guys until they fulfill or at least email the customers with outstanding orders
Tontine is a fairly large company, surely there is some phone number you can call them on?
already emailed them, they said pillow would be sent last Friday, but nothing has turned up. dont hold much faith in them at the moment and not sure I will order again
i shouldn't have to waste my time and call them.
If they are not able to fulfuill order, their must be something wrong with their warehouse fullfillment centre
Tontine is a fairly large company, surely there is some phone number you can call them on?
Well, I have called them. They can't find my order, name, phone number, anything. Even with the order number, and their confirmation email that has my name, address, phone number on it.
They said they would check and call me back, but so far nothing.
Point 2 - The cotton quilt is selling for the same price as the all seasons wool quilt (Point 1)?
I received my paid item and my free item will be delivered monday (missed delivery thu).
Had to email them to get the free item moving.
Still waiting for delivery of my order December 2012.
No reply to emails sent.
Good luck getting your items if you are silly enough to order from them.
WHERE IS THE REP?
Posts a supposed bargain, and then runs away?
Stay and reply to the posts/questions!
Welcome to Tontine
I've ordered twice with them and received both orders and got a bonus free pillow even though my order wasn't over the $50 requirement
Everyone just be patience
Everyone just be patience
or
Everyone, just be patient
Everyone, just have patience
Everyone, just wait patiently
Patience is the level of endurance one can take before negativity.
I'm in the same boat as most people who ordered back in 26/12. Rang them a few times and they said that I would receive my order at the end of the week. I just checked my order status on their webpage and it still "Pending".
if you're in a boat then how's the postie going to deliver?!?!
sheeeeesh
REP
When you return, please check on -
Order #1600001537
Order date: 26 December 2012
and expedite its delivery
Thank you.
gimme my freebies
Still pending and I'm going away soon, it'd be a month delay by then.
Courier just dropped off my free pillow! Thanks Tontine
Can mod remove my neg vote please
Courier just dropped off my free pillow! Thanks Tontine
Can mod remove my neg vote please
Yea! My order was on the 26th of December as well.
I had better look out for the delivery guy. Was it AusPost or ??
BTW You can remove the Neg vote yourself. Look up the top next to "View", where it states "Votes" - and click it. Then you can revoke your vote.
Oh, yeah, sorry - Welcome jerzgrl as the OzBargain REP for Tontine.
wow, 3 weeks for delivery? Was interested at first, but not now.
3wks to deliver is a joke! Makes me wonder if the items are being dispatched from Australia???
I've ordered things from HK, China, japan, USA, etc… Non of them have ever taken 3wks to arrive.
Mine's still pending… and that was placed on December 26th as well. Either dispatch it or cancel it. Talk about slack!
Per my post, your Free pillows are on their way. Please be patient as we honour this Free pillow bargain even though it was outside the coupon rules. We hope you enjoy it when it arrives and check out our up to 70% off clearance deals only available on tontine.com.au.
Cheers, REP
Per my post, your Free pillows are on their way.
I don't know anything about the 'Free Pillows'.
My order was for Pillow Protectors.
Please respond to my earlier post ->
When you return, please check on -
Order #1600001537
Order date: 26 December 2012
and expedite its delivery
Thank you.
The free pillow deal was actually outside of the deal parameters but we are still honoring it.
even though it was outside the coupon rules.
Now I am interested, even though I did not order any Pillows. Please explain how OzBargainers orders for these 'Free Pillows' were "outside the coupon rules".
EDIT: I note that -
I received an emailed acknowledgement of my order on December 26th 2012.
I called your offices on the 19th, and was told that they have no record of my order, its reference number, or any of my details.
I sent a copy of the acknowledgment email back to [email protected] on Friday Jan 19th.
I was expecting a call back - nothing so far.
A3Australia have you checked your account on there site? has it changed from pending like mine has?
theres still no excuse for crap customer service by there staff, but at least they have realised that giving away a few free pillows (and hopefully pillow protectors like you and i) to keep its customers happy is a move in teh right direction (compared to harvey norman for instance)
now maybe with the power of OzB we can make them realise that there customer service is the next thing for them to work on.
rep, good work on realising it wasnt our fault you took our orders and choosing to come through with the freebies.
A3Australia have you checked your account on there (sic) site?
Yes, I have.
has it changed from pending like mine has?
As of 1 minute ago it still says "pending"
Order # 1600001537
Date 26/12/12
Status Pending
theres (sic) still no excuse for crap customer service by there (sic) staff
They said that they have no record of me or my order. Even though I can see it on their site and even though I sent them a copy of their 'order acknowledgment' email that they had sent to me on December 26th.
They said that they would call me back about this matter, but they have not done so so far. Nor have they replied to my email.
rep, good work on realising it wasnt (sic) our fault you took our orders
and choosing to come through with the freebies.
I don't understand. Why would there be any 'fault'? Why would Tontine have a choice? What was the problem with their 'Free Pillow" offer?
(sic)
really? :| i thought we could all just get past the spelling and grammar nazi s@#&? all you really achieve is to make us "dumb" people not want to help out the "awesome brainy elitists intellectual" types… would you also feel the need to walk up to random "vision impaired" strangers in the street and point out how much better you are caus you can have 20/20 vision?
but i thank you for pointing it out to me and the rest of the community… without your help where would this world be? maybe once you invent that time machine you can go back in time and point it out to (to name but two) einstein and edison
I don't understand. Why would there be any 'fault'? Why would Tontine have a choice? What was the problem with their 'Free Pillow" offer?
the $10 off on next order voucher stated not for sale items. at the time the whole site was under 50% sale condition. just because you CAN walk into a shop and walk out with a free pillow does not make it ok to do so….. entering the store you understand that there are certain rules you must follow, like walking through the checkout and not just out a fire exit (even tho the fire exit are unlocked)… what people essentially did was exit via the fire exit with there free pillows… (not exactly the same, but i hope you see my point, even tho the sign said "dont do this" people still did it) seemed obvious to me but i probably just to stupid to understand… usually i would try and formulate a better/nicer/more accurate response, but in this case i cant be bothered…
i (sic) thought we could all just get past the spelling and grammar nazi (sic) s@#&?
It is considered polite, as I am quoting sections of your post. If I corrected your errors (typos?) it might seem rude. If I left them as is, it may seem as if I made them. It appeared best to use the correct method. This made it clear that they were in the original quoted section, and also gives the chance to not make the same error in the future.
I make lots of errors. Especially when posting from an iPhone. For example, for some reason it types nieve instead of naive. And I can never get effect or affect the right way around.
the $10 off on next order voucher stated not for sale items.
Ah huh.
at the time the whole site was under 50% sale condition
Ahhh… So, there was an error with their shopping cart. It permitted the $10 credit voucher to be used with sale items.
However, I am still not 'clear' about this. What has the '$10 off next order' got to do with the 'Free Pillow' offer that the rep mentioned?
Hi again,
Sorry for any confusion. There was a coupon for ten dollars off that still triggered on sales product over night on the 26th of December, which rendered a few free pillow sales. It was not advertised by us but we are happy to follow through on it because we also enjoyed getting to know many of you. So we are very behind on processing those orders. We acknowledge this and appreciate your patience. Those pillows are finally going out as of last Friday.
If you have a different purchase order (>$0) that you still have not seen processed online yet, please contact our customer service for an update on Monday. Other orders have been processing on a normal Australia Post standard delivery after our 48 hour warehouse pick and pack for shipment.
Thanks again for your patience as we work out the kinks on this new e-commerce site. Enjoy your weekend!
PS: Tontine Customer Enquiries may be reached by email:
[email protected] or by phone on
03 8359 4600 or 1800 630 034
Thanks
Thanks Tontine for honouring the free pillow orders, I will certainly be ordering from your website in the future and will let my family and friends know about it too.
In reference to my order of December 26th.
I have just received an email message from Tontine, saying ….
Apologies for the delay in receiving your goods, we had a massive system error that occurred, however all good now and you will receive your order shortly.
Still waiting for delivery of my order from 26/12/12 No reply to emails sent, good luck getting your items!