EARTH6
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Enjoy this historic lowest price for AC200L during BLUETTI's Earth Day Sale
Use code: EARTH6 to receive 6% OFF on AC200L and its bundles.
Here are the specs:
*2,400W AC Output (Turbo Boost 3,600W): Effortlessly power up to 95% of home appliances.
*Expandable Capacity (2kWh to 7.6kWh): Customize your energy storage to fit your unique needs.
*Fast Recharge Anywhere: 1200W Max. Solar and 560W Alternator Charger (Charge 1 required) for quick, on-the-go recharging.
*24/7 Uninterruptible Power Supply (UPS): Ideal for mobile use or paired with a home sub-panel for seamless backup during power outages.
*Best-in-class power efficiency: Unmatched low self-consumption and AC efficiency up to 92%.
*5-Year Warranty: With local shipping (combo items will be shipped separately).
This offer ends on 27 April. Happy shopping!
My experience with Bluetti!
This has been going on since 20/01/25. Which took 5 days and a large post on Bluetti Facebook Support page to get any action. An update and short resolution on 25/01/25. Understandably there was some delay on the long weekend here but at this stage I had been trying to contact them since with phone calls ringing out, emails unanswered, Reddit posts unanswered in their subreddit, 3 Facebook groups to finally get here thanks to help from a random stranger linking me.
15/01/25 Wed - Purchased AC2A
17/01/25 Fri - Arrived. Would not charge with AC cable. Try to contact support number listed for Sydney. Rings out multiple times and no answer.
18/01/25 Sat - 08:21 Sent email to offical support email. Also made a post to their Reddit subreddit. Helpful American points me to Facebook.
19/01/25 Sun - Post to the Facebook group and another I found linked. Some kind Aussie points me to the official AU/NZ group. Go there.
20/01/25 Mon - Post in the AZ/NZ group. Lots of helpful tips and ideas but no luck. Admin joins conversation and is helpful. He is in Asia and states he is in a different timezone. Asks me to send screenshot of serial number etc for firmware update to be sent. Email response from Bluetti at 23:06 that night. Chandler asks for serial etc but lists the wrong unit. Simple enough mistake to make so no big deal.
21/01/25 Tue - 08:24 I respond and thank Chandler for his email and state I will get the serial number when I get home from work.
21/01/25 Tue - 14:10 email from Bon stating he/she is asking for the Bunnings team (Rachel) to take over and provide support.
21/01/25 Tue - 18:10 screenshot of serial number and product ID sent to support team. 18:25 response asking for further information. 18:36 I respond with the further information.
23/01/25 Thur - 00:05 email sent as I go to bed stating I had heard nothing further from Rachel and it was very frustrating.
24/01/25 Fri - I continue to comment on the Facebook group and go on a tirade putting the customer service down and calling it for what it was. Complete BS. Jonas is kind enough to message and apologise however I tell him I just want the issue resolved and the lack of transparency and communication is infuriating. States he will get onto it and get a solution. Apologises again and I thank him.
25/01/25 Sat - 04:14. 4am. Email from Rachel apologising and stating their is a firmware update to push using the phone.
I wake up that morning push the update and all appears to be working. No errors and seems to be charging from the AC. Left on to charge and return from work to see it is 100%.
10/02/25 Mon - 14:56 A further email from Rachel asking if everything was ok on which I replied at 15:12 and thanked her saying it appeared to charge from the mains with no issues. Rachel replies at 15:22 and apologises again for the lack of response due to Spring Festival.
——— AC2A appears to be charged. Place it with the camping gear with no trips planned in Feb ———
13/03/25 Thur - before we leave on a trip I get the same error message as before. Email sent at 11:26 notifying Rachel.
14/03/25 Fri - Response at 17:51 offering a replacement. A Friday evening at nearly 6pm. I am remote camping email not seen until the next day.
15/03/25 Sat - 0932 I respond saying that would be great thank you.
17/03/25 Mon - 1831 email asking when I would be home for courier to pick up faulty AC2A. Responded at 1831 stating the next day as I was WFH for training or Friday as my wife would be WFH.
18/03/25 Tue - 1252 email from Rachel stating the courier is coming today.
18/03/25 Tues - 1740 Courier arrived said I needed documents for him to take the faulty product. No mention of me having to print anything. 1742 I email Rachel and tell her she never mentioned anything about having to print documents for the courier. Her email had only stated they had arranged a door to door pickup.
21/03/25 Fri - I had to then take the AC2A to FedEx in Erskine Park, NSW in person for them to accept the parcel and send it. Emailed her straight away when FedEx signed it and took it at 10:00. No response.
25/03/25 Tue - 06:09 I emailed saying I was pretty pissed off again with no communication.
25/03/Tue 14:54 Rachel responded and said communication will be delayed because of the weekend. States they received the faulty product on Mon 24/03/25.
25/03/25 Tue - 19:05 Rachel sends an email stating the AC2A is out of stock can they send me an upgrade. Nice gesture but at this stage I'm done with the BS customer service. 19:06 stating as long as it works.
28/03/25 Fri - 22:00 I send email: Rachel. Communication. Key to any customer service. Can you please let me know what is happening and what is going on.
29/03/25 Sat 17:20 She responds stating We are out of stock of new AC2A and are looking for a better one for you. Sorry it took a while. Do you need a refund? If you don't want to wait, you can get a refund.
29/03/25 Sat 18:39 I respond: If I had wanted a refund I would have got one immediately back in January. My frustration comes from your lack of communication. You said there was no AC2A and you were giving me an upgrade. But then no further communication??? How do you expect people to react??
29/03/25 Sat 18:43 Rachel responds: Sorry for the lack of communication.
After receiving your reply, we are arranging the replacement of AC2A immediately. Because there is no satisfactory one in the warehouse at present, we are still looking for it these days. I'm very sorry. As compensation, we can give you a gift or a partial refund of $15 as compensation.
29/03/25 Sat 18:44 I respond: I don't want compensation! I just want you to keep me updated. If they are still looking just tell me that. I am not complaining looking for money or refunds. I just want to be kept informed.
29/03/25 Sat 18:47 Rachel responds: Ok, we are still looking for replacement, and I am urging the warehouse staff to send it out as soon as possible. If there is a tracking number, I will email you.
02/04/25 Wed 17:41 Here's the tracking number of your machine: FTC396819381. We are so sorry for the wait.
——Tracking number does not work on their website ———
03/04/25 Thu 14:55 Hi Rachel when I enter the tracking number on your website it says no tracking information found? Can you also tell me what product they are shipping?
—— Bluetti Box arrives whilst I am at work ——-
04/04/25 Fri 16:42 I emailed: Rachel you have not sent me an upgrade as stated. You have sent me a refurbished AC2A. With the previous persons name and address on the box.
A breach of confidentiality and not what you told me.This is becoming ridiculous your customer service has been absolutely shocking. Poor communication, false information and a lack of care to your customers.
I want this raised to a manager now.
05/02/25 Sat 02:15 Rachel sent: Since we don't have a new AC2A, we can only send you a replacement. I'm sorry that there is a customer's information left on the machine, which is the negligence of the warehouse staff. It is also possible that there was some misunderstanding in our communication. We meant to send you a replacement AC2A instead of other models. If we have a new AC2A in the future, is it OK for us to replace it for you? Would you like to use the machine first? You can also tell us what you think. Sorry for the inconvenience caused.
05/04/25 Sat 07:15 I responded: You said you would send an upgrade. I said yes that would be fine. I said I did not want any monetary refunds or compensation just to be kept updated.
Instead you send me a refurbished AC2A. You said there was none.
So you gave me the wrong information on multiple occassions. You did not give me the upgrade as promised despite this now being an issue for over 3 weeks. Your customer service has been shocking.
I want this issue raised to a manager.
07/04/25 18:27 Rachel responded: Sorry for any confusion caused.
Since the prices vary between models, we cannot upgrade you to other models. What I meant at the time was that we would find you a better AC2A replacement.
We don't have new AC2A now. If you don't want the refurbished AC2A, we can give you a full refund.
This saga has been a perfect example of how not to do business or treat your customers. DO NOT BUY BLUETTI. SAVE YOURSELF THE HEADACHE AND STRESS. I have had great interactions with Voltx and quick resolutions.
Others have said EcoFlow are fantastic and they will probably be my next purchase. AVOID BLUETTI AND THEIR SHITE CUSTOMER SERVICE.
I now have a refurbished AC2A which seems to be working. But I paid for a new one. And their attitude is oh it was a mistake. Shocking all around. BUYER BEWARE.
Bluetti I will post this on every single post on OzBargain, review site or anything I can find you advertising on. Purely in the hope to help others not have to deal with your shocking customer service.