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Lowest Price Guaranteed - Price Match + 10% off The Difference @ Chemist Warehouse

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Lowest Price Guaranteed - Price Match + 10% off The Difference @ Chemist Warehouse
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HamBoi69 on 01/03/2025 - 17:48 chemistwarehouse.com.au (509 clicks)

Genuinely had no idea that this was a thing until I saw it on MAA, did some digging and found the actual policy.

So, unlike Bunnings, they don't beat the price by 10%, instead, Chemist Warehouse will match the lower price and then deduct an additional 10% of the price difference, rather than 10% off the total price itself.

So how this would work in theory is; if Chemist Warehouse sells a product for $50 and you find it at another pharmacy for $45, they'll match the $45 price and give you an extra 10% off the $5 difference, making your final price $44.50.

At Chemist Warehouse if you find a cheaper price on the same item at another Australian Registered Pharmacy or Australian Registered Retailer we will match it and give you 10% off the difference.

The price matching policy is limited to the retail limit applicable or a maximum quantity of three of each product.

In Store:
If you would like to price match in store, please bring a catalogue from the other retailer containing valid proof of their price. The discount will take place during the time you purchase the product in store and our staff may choose to contact the competitor to verify their price before granting the price match.

Online:
If you would like to price match online, please send us a direct link of the product on the competitors’ website it is being advertised on and your order number. Please note we require notification of your price match request within 24 hours of placing an order with us.

You will need to pay for your order in full, however after your price match has been approved you will receive a refund for the matched price.

Unfortunately, we are unable to process a price match for purchases made through Click & Collect or Fast Delivery.

Exclusions:
Our price matching policy excludes international orders and offers that are exclusively online. This policy cannot be applied to products at the other company if they are:

  • out of stock
  • short dated
  • on clearance or discontinued
  • a part of a promotional offer e.g. buy one get one free
  • purchases made through Click and Collect
  • purchases made through Fast Delivery
  • products sold by Marketplace seller unless otherwise specifically disclosed by Marketplace seller

Chemist Warehouse reserves the right to deny any price matching claims if they do not meet the above criteria.

Enjoy!

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Comments

  • HamBoi69 on 01/03/2025 - 17:49
    +3

    Genuinely curious if anyone knew about this?

    • Section2 on 01/03/2025 - 17:50
      +2

      Been doing it for a while

    • Ughhh on 01/03/2025 - 18:08

      For years…I think every since CW was a thing.

    • BargainMe on 01/03/2025 - 18:16

      Did it yesterday

    • Gav on 01/03/2025 - 18:20

      Yes, but it's only worth focusing on the price match as it's only an additional 10% off the difference, which is miniscule. Kinda mean remembering they made $438M pre-tax profit in 6 months (thru end of 2024).

    • solidussnake on 01/03/2025 - 19:07
      +2

      I dont think staff knew about this, went in at xmas time to PM cheaper perfume and all they did was discount the difference

      Next time I can't be bothered.. I'll go with the company and their better pricing

      • fantombloo on 01/03/2025 - 20:29
        +3

        This is the way. Reward those that are active in discounting, not the ones trying to undermine them.

    • tsk2 on 01/03/2025 - 19:11

      Yeah use it for partners rather expense face wash and disposable nappies.

      • Reveen on 01/03/2025 - 19:42
        +3

        Your partner wears nappies?

        • Joost on 01/03/2025 - 20:00
          +1

          Don't kink shame.

    • 1989jdm on 01/03/2025 - 20:18

      I used it on this https://www.ozbargain.com.au/node/858925

      To get 90cent original source

    • Dr Phil on 01/03/2025 - 21:01
      +8

      I know about this ages ago and its a bloody joke

      Firstly you have to jump through hurdles to prove the point

      Then you only get back 10% of the difference!

      So if $2.00 cheaper you get a grand 20c back

      Seriously its just not worth the effort!

  • tenpercent on 01/03/2025 - 17:58
    -1

    Found out the other day when the person in front did it. So I did it too and saved myself $5. Will be doing it more frequently.

    • Herb Utsmellz on 01/03/2025 - 18:03
      -1

      So you found something $50 cheaper ?

      • tenpercent on 01/03/2025 - 20:53

        No. The other store had it for $5 cheaper than CW, so I guess I actually saved $5.50 versus CW prices. The other store was hours away and I wasn't going to pay over $10 delivery, but CW was a 5 min drive away. There was another store with it even cheaper (also too far away for me to click and collect and again delivery fee would have killed the saving) but it was an online only price and they said they don't price match online only offers.

        • Dr Phil on 01/03/2025 - 21:06

          Im surprised they agreed to price match given the other store was not in your area.
          Thats usually a knock-out blow

          • tenpercent on 01/03/2025 - 21:10

            @Dr Phil: I was surprised too but looking at their policy they shouldn't knock it back just because the store is out of your area. That doesn't seem to be an exclusion criteria.

            Exclusions:
            Our price matching policy excludes international orders and offers that are exclusively online. This policy cannot be applied to products at the other company if they are:

            • out of stock
            • short dated
            • on clearance or discontinued
            • a part of a promotional offer e.g. buy one get one free
            • purchases made through Click and Collect
            • purchases made through Fast Delivery
            • products sold by Marketplace seller unless otherwise specifically disclosed by Marketplace seller
          • nokia3660 on 01/03/2025 - 21:44

            @Dr Phil: I have had no issues price matching with stores in Vic or Qld at stores near sydney. They are also not very fussed about the store with which we price match either. As long as there is a physical address to the store they price-match.

            I had the ocassional manager who wanted to call up the other store to find the price / stock but most of the time it has been a good experience.

      • Dr Phil on 01/03/2025 - 21:04

        Its a very fair question

        Dont know why people here downvoted you.

    • ATTS on 01/03/2025 - 20:10

      Nice! What did u buy

  • ethannguyen on 01/03/2025 - 18:13

    I knew about this five or six years ago.

    • ATTS on 01/03/2025 - 20:11

      Damn never heard of it till today

      Howd u find out?

  • sol3x on 01/03/2025 - 18:19
    +12

    I've tried a few times over the years at different stores but gave up after realizing it wasn't worth the effort. They always need to call a manager for the price match, which means waiting on the line. On top of that, they limit how many you can buy at the matched price. In my case, I was trying to buy five, but they wouldn't allow it. It just feels like they don’t really want to honor the price match.

    Just sharing my experience.

    • ATTS on 01/03/2025 - 20:12

      Damn its really inconvenient

      Like that hj wrap for $3.50 cheap but cbf 1 per order

  • alphaunion on 01/03/2025 - 18:22

    Does this apply to all products, such as perfumes?

  • blindferret on 01/03/2025 - 18:24
    +5

    The only time that I tried this was to match the price for a product with Woolworths. I had the price up on my phone. I was told that they would have to call the store to make sure that it was in stock. I had visions of myself standing at the checkout for 10+ minutes waiting for this process to complete as a Woolies staff member went to the appropriate shelf and returned to the phone to verify the price and stock level. I said not to bother as it would be quicker for me to walk 50 metres to Woolworths and take it off the shelf there myself.

  • iNeed2Pee on 01/03/2025 - 18:51
    +2

    Chemist Warehouse and this price match policy can be like pulling out teeth sometimes. Honestly, not even worth the anxiety

    • Team America on 01/03/2025 - 19:13

      Depends a lot on the location. In the Brisbane CBD it was ultra easy and quick. They'd even do multiple items in one transaction with only showing a website on the phone.

      In Newcastle they always check the store location, shipping costs, and glare at you the whole time.

  • a real bargain on 01/03/2025 - 18:52

    What’s the use of price match if it won’t match lower price by another store just because the other store has put a discount on the item? They will only price match full price of the item from other store even if they have a discount/sale on it currently.

    • nokia3660 on 01/03/2025 - 21:46

      They do price match items that are on discount on the other site. They don't if it is stock clearence or closing down sale etc.

  • Steven123 on 01/03/2025 - 18:59
    +2

    Chemis staffs are anal also as their manager. They make you look bad to block the line. The manager sometimes was phamarcist. Just avoid at all cost.

    • 1989jdm on 01/03/2025 - 20:15
      +1

      Making the line long is their error and their problem. You are simply a customer trying to take them up on their offer. Don’t feel guilty.

      • Steven123 on 01/03/2025 - 22:02

        Issue is that you still get no answer from the Pharmacist even after you showed them their policy.
        10% the difference sometime was just only 1 -2 dollar, lol.

  • Hvrd on 01/03/2025 - 19:01
    +1

    only 10% off the difference is not worth it

    • tsk2 on 01/03/2025 - 19:12

      It’s more for convenience than anything.

      • Hvrd on 01/03/2025 - 19:37
        +3

        sure but always try to support the business that had the lower price first

        • tenpercent on 01/03/2025 - 20:56

          Unless they're too far away and their delivery fee kills any discount.

  • adam on 01/03/2025 - 19:04
    +1

    They don't mention prescriptions being excluded do they? Because all of their prescriptions that I've ever checked are more expensive than healthylife. Not sure I'd bother chasing down for a <$1 refund though.

    • nokia3660 on 01/03/2025 - 21:47

      I have had about 80% success price matching prescriptions.

      • Royale with cheese on 01/03/2025 - 22:43

        I have had very poor luck price matching. They always behave as it was coming out of their pockets. I have found that healthylife does real cheaper prices than chemist warehouse and they deliver for free if its a prescription. I order packs of 2 or 4 at a time and often for a brand, thats cheaper than generic prescriptions. And often they send the same brands for generic as chemist warehouse. Plus no waiting for 20 minutes as it gets delivered to your home.

  • PopCounty on 01/03/2025 - 19:30
    +2

    Good luck price matching. They would make you feel like criminal.

    • kongkee on 01/03/2025 - 22:05

      I don't really care, they put up the deal. They should be prepared to deal with it.

  • dlakers3peat on 01/03/2025 - 20:46
    +1

    I have known about this for some time, but you have to jump through hoops for them to price match and they will look for every excuse under the sun not to honor it.

  • Jesse16246 on 01/03/2025 - 21:16

    I tried to get a price match one time from a cheaper item at woolworths or coles

    They said we do not price match a supermarket only other chemists

    • wshinji on 01/03/2025 - 21:44
      +1

      All part of the fun :)
      Woolworths is an Australian registered retailer, operating primarily as "Woolworths Group Limited" which is a publicly listed company based in Australia, making it a fully registered Australian retail entity.

    • nokia3660 on 01/03/2025 - 21:49

      guess it depends on the store / staff. Have had price matched with Colesworth multiple times.

  • ForbiddenCaramel on 01/03/2025 - 21:48

    I shamelessly do this with silicon lube in bulk. Just be standin at the counter while they callthe manager to check and approve it.

  • ninohax on 01/03/2025 - 22:11
    +1

    good to know but this is cheapo from Chemist warehouse considering the billions they are making in profit year on year.

  • gheygan on 01/03/2025 - 22:12

    I was told by an employee that they wouldn't match products if they were on special, only at the regular sale price, like a year ago? Is "clearance" synonymous with sale in this case or was she just full of it?

  • Micolash on 01/03/2025 - 22:45

    Pricks always tell me the price match has to be in the same State.

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