Pain Free Aussies - Lying Thieving Company

Series4Episode10 on 28/02/2025 - 10:48
Last edited 28/02/2025 - 11:27 by 1 other user

Purchased 2 pair of comfortable slip on shoes and 2 pair of work boots from Pain Free Aussies both AU 9 EU 43

They arrive, the shoes are EU 43 but the boots are EU40.

I contact them, am informed they won't exchange as I ordered the wrong size, I check on their site what size I ordered, print screen and send an image showing according to their system I ordered size EU 43

This goes back and forth … them telling me I'm at fault then they email a bogus image showing a size chart they have obviously made in an attempt to bamboozle and steal from me.

I email a screen print of both orders and an image of both bags the shoes came in and asked why one set of shoes was EU43 when ordering AU9 and the other was EU40 when ordering AU9 and an image from several other reputable brands sites that support that EU43 is AU9.

They have gone quiet, am having to work this out with my bank now.

I have since found many others saying the same type of treatment.

Fashion & Apparel

Related Stores

Pain Free Aussies
Pain Free Aussies

Comments

  • Hybroid on 28/02/2025 - 10:59
    +16

    Another lesson in avoiding these middle-man rip-off companies. Those shoes they label as "$120 AUD" with arbitrary discounts, are less than $20 on Chinese sites. You've been ripped off in more ways than one.

    They don't even allow change of mind returns - why would you order from random sites like this?

    • spackbace on 28/02/2025 - 11:39
      +8

      Lol the site disables right-clicking to try to prevent easy reverse image searching

      • Jugganautx on 28/02/2025 - 12:42
        +5

        holy shit thats dodgy as hell. I'd never buy just from that alone.

      • bigticket on 28/02/2025 - 12:58
        +2

        Screenshot should work though.

        • Xyzzy on 28/02/2025 - 13:36
          +7

          Gave that a try. Found the exact same Women Orthopedic Stretch Cushion Shoes are on Amazon for $24.80
          While "Pain Free Aussies" have them on sale for the bargain price of $69.99. Down from $140.

      • DoctorCalculon on 28/02/2025 - 19:07
        +1

        A lot of sites also go to the length of not allowing you to copy text or images.
        Easily bypassed using Inspector.

      • Series4Episode10 on 01/03/2025 - 15:08
        +2

        I used an extension to overcome that! "Absolute enable right click and copy" works everytime!

  • WatchNerd on 28/02/2025 - 11:04
    +10

    Business name doesn't check out.

    • DoctorCalculon on 28/02/2025 - 19:08
      -1

      Pain Free Aussies => Pain Inducing Pussies

    • Protractor on 28/02/2025 - 11:43

      Good. We need the entertainment. And the armchair lawyers await.

    • DoctorCalculon on 28/02/2025 - 19:09

      Only if you work for said dodgy company. Do ya, mate? :)

    • Baysew on 01/03/2025 - 14:36
      +1

      OP is just sticking the boots in. (Albeit wrong size)

  • wots on 28/02/2025 - 12:19
    +9

    You're unable to get a refund because you bought from a dropshipping website. These sites source their products directly from platforms like AliExpress, Alibaba and Temu, where you can find the same items for much less. They don't have any stock. The dropshipper simply forwards your order to a Chinese supplier, who ships the item to you. Because they never handle the product themselves, their system isn't designed to process returns. And you won't get your refund.

    • dirtybigbjelke on 28/02/2025 - 14:37
      +4

      They should just drop ship you a new pair since their margins are so high :D

  • Jugganautx on 28/02/2025 - 12:44
    +12

    its not a company just some dudes side hussle.

    • star-ggg on 28/02/2025 - 13:36
      +4

      As Aussie as Peking duck

  • Banks on 28/02/2025 - 13:25
    +1

    Ask for a refund again. It is likely their web crawler messed up and did not translate the site properly leading to the wrong item being drop-shipped.

    Honestly, what is with people not understanding Chinese and trying to drop-ship from Taobao.

  • Wiadro on 28/02/2025 - 13:51
    +4

    sounds like you couldve got them from aliexpress

  • loulou1 on 28/02/2025 - 14:37
    +5

    Seems like you have one pair of men’s 9 and one pair of women’s 9

    • Series4Episode10 on 01/03/2025 - 15:03

      Nope, I screen printed the orders from their site and sent that to them, both orders were men's AU9 … they claim the boots have a different size chart and were claiming it's my fault … plus the boots are advertised as "men's" … not women's! and it's the boots they sent wrong size! bad luck to you is their attitude … they have since offered a full refund as I'm making a lot of noise in a lot pf places, I tell them "do that, refund me" but it's going round in circles, delay tactics, criminal asswipes!

  • Pussqunt on 28/02/2025 - 15:48
    +7

    They didn't deliver. Do a charge back.

  • ihbh on 28/02/2025 - 16:04
    +2

    ABN status: Active from 09 Dec 2024

  • kiitos on 01/03/2025 - 10:09

    Were both items showing both AU and EU sizings in the size drop-down? Or only one? It looks like they have some items with both sizings, and some with just AU, so it sounds like you chose one of each?

    The first 2 items in the Hiking and Work Shoes category have slightly different EU sizes against their AU 9 sizes.

    Shoe sizes are annoying in general, like clothes sizes, there seems quite a bit of variation, especially when translating a fine grained system like EU to a coarse grained system like AU.

  • JIMB0 on 01/03/2025 - 10:59

    Credit card charge back or was the payment made via bank transfer?

    • Series4Episode10 on 01/03/2025 - 14:58

      My bank has sent the forms and I'm busy with that :) … thanks.

  • tabitha731 on 01/03/2025 - 11:37

    Don't waste anymore energy trying to get your money back.. that site is a complete scam… Their cooling blankets are nothing but slightly weighted blankets.

    • Series4Episode10 on 01/03/2025 - 14:57
      +1

      They have offered me a full refund because they see the negative stuff I'm posting everywhere, I think they are trying to stop my constant noise and want to shut me up so they can rip as many people off as possible, so I doubt I'll see them refund the $ … it's enough money and being a pensioner I'm doing everything my bank wants to investigate my claim and claw the money back for me, PFA has rung me twice, they are persistent in lying and are constantly making stuff up in an attempt to confuse me and try to make me feel like I messed up and am in the wrong, they are in for a nasty shock soon, stay tuned, the fact that they are creating more trading names to rip more people off is going to hurt them considerably!

      • BeamMeUp on 01/03/2025 - 19:21

        👍 good on you go for them. Scumbags trying for a cheap buck dont let them win.

  • Sarah Statch on 01/03/2025 - 18:37

    This company sent me the wrong size stretch comfort shoes then tell me I ordered the wrong size!

  • Save 50 Cent on 01/03/2025 - 20:02
    +1

    Just had a look at the website. Damn they can dropship from amazon and still make a decent profit let alone dropshippng from china

Login or Join to leave a comment
Login Join