BankWest Not Honouring Offer for 2x $25 Cashback

brownbag on 18/02/2025 - 12:52

I noticed the deal https://www.ozbargain.com.au/node/873625 (“Open an Easy Transaction Account, Make 5 Eligible Debit Card Purchases & Get $25 Cashback, Per 30 Days for 60 Days @ Bankwest”) opened an account before 6 December 2024 and made my eligible transactions.
Yet I was denied the claim as the transactions allegedly had to be made between 15 October and 6 December.
BankWest have removed the original offer so I cannot refer to it.

Either the ozbargain deal is wrong or the bank is being dodgy

So I’d like to know:
1. Did anybody get the same issue?
2. Did anybody get the bonus in spite of the qualifying transactions being after 6 December?
3. Has anybody got a record of the original BankWest offer.

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Comments

  • coffeeinmyveins on 18/02/2025 - 13:04
    +1

    Yet I was denied the claim as the transactions allegedly had to be made between 15 October and 6 December.

    between 15 October 2024 and 6 December 2024 by 6:00pm AWST and the below conditions are met:

    Sounds like the bank is being dodgy and getting confused by the date the account needed to be opened and the eligible time period.

    question is, how much effort do you want to go to in order to get $50.

    you could ask them for the T&Cs of the deal.

  • alvian on 18/02/2025 - 13:07
    +4

    T&Cs are here.

    Earn up to $50 cashback promotional offer is available when a new Bankwest Easy Transaction Account is opened via https://www.bankwest.com.au/personal/bank-and-save/lp/cashback-offer between 15 October 2024 and 6 December 2024 by 6:00pm AWST and the below conditions are met:

    • Customers must not have held (either in your own name or jointly) any ‘Bankwest Transaction Account’ in the previous 12 month period from the date of account opening. In the case of joint accounts, all account owners must meet this condition to be considered eligible for the promotion.

    • To earn $25 cashback for each 30-day period commencing from the Account Open Date, for 2 consecutive periods, you need to make 5 ‘settled’ (fully processed and not pending) ‘eligible purchases’ for each 30-day period. For example, if the Account was opened on 24 October 2024, the following periods would apply: 24/10/24 – 22/11/24 and 23/11/24 – 22/12/24 in which the customer will need to make 5 settled purchases for each 30-day period. A maximum of $50 cashback is payable, i.e. $25 for each 30-day period.

  • joka on 18/02/2025 - 13:45

    lets organise a class action

  • tenpercent on 18/02/2025 - 13:46
    +2

    Go to your local branch and speak to the manager.

    Oh…

  • neoleo on 18/02/2025 - 14:10

    I have the same issue. I have just sent chat messages through Bankwest app (contact us). I put the term and condition link above from alvian in the message chat too.

    The human operator (from the chat said):
    "Thanks for your patience, I will need to send a request to our products team to have this applied for you, apologies for the inconvenience.

    When we have an outcome, we will advise via Bankmail, on the full site of your online banking

    Please allow 2 days for a response from the team and we will be in touch via bankmail."

  • sghetti on 18/02/2025 - 14:30
    +1

    I've had similar issues with them in the past. Believe it was for their qantas points transaction account. After speaking back and forward on chat, they yielded and sent the points. But only after I argued how ambiguous the T&Cs were.

    Pretty sure it was related to the account being opened middle of the month, the transactions needed to be done in that rolling period, not based on calendar month. So I processed 5 x transactions before month end. Then processed another 5 at the beginning of the next month, so on and so on. So at some point, the transactions didn't hit the "qualify" dates.

    Very frustrating and wasn't keen to deal with their T&C's again in the future.

  • Neoika on 18/02/2025 - 14:58

    That deal has been closed for comments so that I couldn't have said it last month. Both lots of $25 were received automatically. The purchase period is dependent on your account opening day, mostly different for everyone. They can be beyond 6 Dec as some of my eligible purchases were.

  • Ave Maria on 24/02/2025 - 01:59

    You must have talked to the wrong person - I opened mine on the 3rd of November and did the 2x30 period qualifying transactions on 11th Nov/5th Dec. I still had to contact them via chat to raise a request for BW to investigate and then pay me the 2x$25 cashback on the 7th of January. The requirement was to open the account by the 6th of December and then meet the 5 transaction requirement in each of the subsequent 2x30 periods. So technicaly speaking you had until around the 6th of February, depending on when you opened the account to fullfil the requirements either for both $25 cashbacks or at least one of them

    https://www.ozbargain.com.au/node/873625

  • neoleo on 24/02/2025 - 22:37

    Update:
    After login bankwest in a browser, I got bankmail like this:
    Dear …..,

    We have an update in relation to your case regarding the missing $50 cashback.

    As you fulfilled the transaction minimum and weren’t previously a Bankwest transaction account holder, our products team has honoured the cashback. You can expect two payments of $25 (one for each period) within the next 30 days.

    The team advised the cashback promo code wasn’t attached to the account, we believe that they may have missed out due to applying and opening without using the link in the Terms & Conditions.

    Do you happen to recall whether you applied for the account via terms and conditions link, or, whether you just selected “apply online” on our website?

    If you can remember, please let us know as the team would appreciate any feedback on how the issue occurred.

    Thank you for choosing Bankwest ….., looking forward to hearing from you.

    • Neoika on 25/02/2025 - 17:38

      The promotion link was not advertised or found on its own site, via a third party only as I said it here.

      One possible way is that a customer saw the promotion on one day, but didn't proceed to apply for the account. After a few days, he just did it directly on Bankwest site and thought he had participated in the promotion, a situation that is similar to "cashback was not tracked".

  • Ave Maria on 25/02/2025 - 01:16

    I also did not open the account via the link and contacted them twice to be told that I was automatically registered for the offer even if I did not use the link as I opened the account during the promotion qualifying period. When banks (ING are the worst) make a promo offer it is a toss of the coin whether they register you for it or not. Bottom line if you did not get the expected payment contact them politely, point out that you did meet the conditions and after a request to check, you should expect a payment to follow.

  • brownbag on 26/02/2025 - 14:09

    I did call again and they apologised and paid the first payment.

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