Exetel Discontinuing Exemail Email Services

Lsnajper on 11/02/2025 - 23:55
Last edited 12/02/2025 - 09:23 by 2 other users

Just got an email below. To say that I am shocked is an understatement. After twenty+ years with Exetel, they have given us two months to cut over everything under the sun to another email provider. Not staying around to wait for their next backstabbing move.

We’re reaching out to let you know that we’ll be discontinuing our Exetel exemail email services. This wasn’t an easy decision, and we understand that you rely on this service to send and receive emails.

Here at Exetel, we always strive to deliver our best and bring you better internet. This change gives us the chance to focus on giving you the best internet experience possible.

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Comments

  • Clear on 12/02/2025 - 00:02
    +11

    There's a lot of upkeep and maintenance required to host mail servers these days than how it was 5+ years ago. Especially now with all the security requirements and filtering. It makes sense for them to urge people to go elsewhere due to costs associated with upkeep and services like Outlook.com and Gmail are going to handle all the technical stuff a lot better.

    It's always a good idea to have emails elsewhere incase you move ISPs and lose access.

  • MS Paint on 12/02/2025 - 00:17
    +3

    TIL that some people still use ISP provided email addresses.

    They have given us two months to cut over everything

    That's good. It should only take 15 minutes to open a Gmail account and import your old shit.

    • AustriaBargain on 12/02/2025 - 02:23
      +1

      I noticed that small businesses tend to be using these emails. They start the business decades ago and just keep using the same one. Some of their ISPs have stopped supplying email and have referred them to some provider that takes care of people in that situation, can't remember what it is called. Costs a bit of money though, not a great deal. If keeping that old email address lands them one more client then it pays for itself.

    • Xyzzy on 12/02/2025 - 08:52
      +3

      It would take me a lot longer than that to update all the on-line accounts that use my email address as the login.

      • Loopholio on 12/02/2025 - 16:56

        I would want at least six months to be sure I didn't miss anything. I haven't used ISP mail for.. 15 to 20 years now. I own a domain name and pay for email hosting every year.

        It's like using a P.O. box or parcel locker when everyone else leaves their mail in a box on their street.

  • Guybrush57 on 12/02/2025 - 02:35
    +4

    The issue is how time consuming updating all of your account details on other websites to a new email address. Can it be done in two months?

    • snajper on 12/02/2025 - 09:14
      +3

      Had a look at my password safe and need to update my details on 385 sites

      • MS Paint on 12/02/2025 - 10:31
        +3

        Divide and conquer. Make 7 changes per day for the next 60 days. 10-15 minutes per day. You probably spend more time per day doom scrolling Facebook.

    • mitty on 12/02/2025 - 13:31

      I switched to Fastmail from Gmail two years ago. I'm still updating stuff. i don't think I'll ever really be rid of Gmail. I have a neighbour who runs a small business from home which relies heavily on her optusnet email address, I've started her on the process of migrating stuff to another provider as I have a weird feeling Optus might one day do the same thing.

      • Agarwal on 12/02/2025 - 15:50

        How is Fastmail? I have also stupidly relied on my Optus address for like 20 years and going to change, was thinking of gmail but all the names I want would be taken but I've just signed up with the one I want with Fastmail.
        Optus email have been steadily getting worse so I did think they would be shutting it down but their webmail page suggests they are in the process of upgrading it.

        • mitty on 12/02/2025 - 18:07

          Fastmail is awesome. I am using multiple domains for my email (I don't even use the fastmail address directly), setup masked email addresses to services like forums, banks, and so on, so that if any particular one is involved in a databreach only that address is compromised. You can import your Gmail etc if you have it as well. You can use it for contacts/calendar and so on also if you want. It's not the cheapest but it's a great service and very flexible.

  • TheFreaK on 12/02/2025 - 09:09

    Didn't even realise they offered something so archaic

  • Ryanek on 12/02/2025 - 09:35
    +8

    I'm sure you and the other 12 users are livid.

  • jv on 12/02/2025 - 10:02
    -1

    Bargain !!!

    • Bruceflix on 12/02/2025 - 10:10

      I guess that is why it was posted in the forums and not as a deal.

  • jason101 on 12/02/2025 - 10:18
    +1

    I share the pain as an internode user, but at least internode allowed the old dinosaurs like us to pay a 3rd party to continue using the same email address.

  • soan papdi on 12/02/2025 - 10:24
    +11

    Future proof your life and go through some short term pain.

    • get yourself a domain name (cloudflare, namecheap, porkbun etc, avoid godaddy)
    • get yourself a gmail account, any name is fine.
    • Set up wildcard email forwarding from your domain to your gmail/outlook account. People will say wildcard is bad but I like using a different email address for each service I sign up with ([email protected], [email protected], etc) and they all come to my one free mailbox. Easy to spot who's leaking my address as well, easy to cut off if they start spamming.
    • Set up a new sender address in your gmail account, so your emails go out as [email protected])
    • Migrate all your 385 accounts to use your new address or one address per service. 2 months is plenty of time to get this done.
    • Bruceflix on 12/02/2025 - 10:37

      This is the correct and well detailed answer.

    • nubix on 12/02/2025 - 15:34

      Be a sad day when bots start exploiting my wildcard. I've already started receiving emails on random addresses I've never used.

      • soan papdi on 12/02/2025 - 16:50

        Gmail is pretty good for spam protection, I’ve not had a problem for 19 years

    • Loopholio on 12/02/2025 - 17:23

      I do this but I pay for email hosting. I have found that over the last decade or so I get very very little spam when I use nospam@DomainName,com. Most sites get their own email address, login and password.

      I went with Tera-Byte about 20 years ago and stayed because it just works. I have no idea if there's any good reason to change my provider.

      My email host has always been slow, but cheap VentraIP.

  • Jugganautx on 12/02/2025 - 10:28
    -4

    Who cares, exetel are dog sh!te

  • JimB on 12/02/2025 - 12:26

    Gmail/Outlook/Yahoo is free.

    Today, if I were to open a new email today, I'd go with Yahoo for its free 1TB of storage.

  • JIMB0 on 12/02/2025 - 12:40

    I left Exetel years ago. I could still access the email for a long time afterwards. Maybe 2 months is not a hard cut off.

    • MS Paint on 12/02/2025 - 13:32
      +4

      You would think they would offer a forwarding service for at least 12 months.

      • JIMB0 on 12/02/2025 - 14:09
        +1

        They used to offer 6 months for $50. I never bothered with it but the forwarding service continued to work.

      • Bystander on 12/02/2025 - 19:58

        This.
        Takes bugger all effort on Exetels part and keeps the punters happy.

  • pinchies on 12/02/2025 - 19:15
    +1

    I would agree, two months is really not enough time. However, I would imagine that that is probably some bluffery from them, and that they have given such a short timeline to incentivise users to start the process now…

    Plenty of actual helpful suggestions above.

  • Typical16-bitEnjoyer on 12/02/2025 - 21:54

    After twenty+ years with Exetel

    Technically you've been 3 years with Superloop. Writing was on the wall when that acquisition occurred. You could have made plans then.

    • st1ng on 12/02/2025 - 22:16
      +1

      Writing was on the wall when TPG, iiNet and Internode all dumped e-mail a few years ago. I'd be very surprised if any ISPs are offering an e-mail services by the end of this year. If you are still using an ISP e-mail address, NOW is the time to migrate.

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