AmEx Platinum Online Benefits Manager

DaHuntz on 06/02/2025 - 14:12

Experiencing issues with AmEx Platinum Online Benefits Manager page. Despite trying different browsers, devices, and clearing cookies/cache, the page times out after looping for 30 seconds. AmEx chat suggested waiting 12-24 hours, but I've asked them to escalate to their tech team.

Can anyone with AmEx Platinum confirm if they can access the Online Benefits Manager page?

Here are the steps I navigated to the Online Benefits Manager:

  • logged in to AmEx online account
  • navigated to Benefits & Help > Platinum Benefits
  • scrolled down to Quick Links > clicked on Online Benefits Managers
  • logged in to AmEx online account again
  • the page was going in circle for 30 seconds and timed out

Thanks for your help in advance.

Financial American Express

Related Stores

American Express
American Express

Comments

    • DaHuntz on 06/02/2025 - 14:51

      Thank you for that!!!

  • djkelly69 on 06/02/2025 - 15:04

    Having issues here as well. Website says login again as soon as I click on the Benefits page. I think someone in the AFF Amex Plat thread shared an alternate link if you want to have a look there.

  • Platinum Card on 06/02/2025 - 15:50

    Down for me too.
    This has happened to me before, I just left it and came back after a while.

  • prisonerzero on 06/02/2025 - 16:02
    +3

    I found this link which seems to work for me:
    https://global.americanexpress.com/benefits/status?Face=en_A…

    • DaHuntz on 06/02/2025 - 19:29

      Thank you, your link worked :)

  • KGROZ on 26/02/2025 - 15:52

    Same error, tried to called customer services 3 times,they keep saying not issue has been reported. Hopeless

    • DaHuntz on 28/02/2025 - 10:38

      Yeah I got the same hopeless response so I gave up and posted the question here :D

  • storyofandrew on 17/03/2025 - 09:18

    It’s quite ridiculous that this is still occurring, you’d think somebody would be seeing a surge in people dropping off or not accessing the site through their logs. Pretty bad real user monitoring in place if target months, they’re still not picking this up and fixing it. Thank you @prisonerzero for that alternate link!

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