OptiComm Technician Damaged My Brand New Home and Deny They Did It

winning101 on 06/02/2025 - 13:26
Last edited 06/02/2025 - 13:31 by 1 other user

OptiComm had to be contacted so I can setup internet in my new home.

The technician who came barely spoke English and as he had issues getting to the internal conduit, he used a sharp object to reach it. While doing so he went through my walls and out the other side.

I yelled at him but he didn't understand so I thought I would reach out to OptiComm and they would reimburse me for this error. I was wrong.

After months of going back and forth via email, they are claiming that it's a deep plaster cut and they could never do that. They do not believe the technician damaged the wall and are refusing to reimburse me.

Any advice on how to proceed would be awesome.

Home & Garden Broadband Opticomm

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Comments

  • life is suffering on 06/02/2025 - 13:31

    Did you take pics on the day ? This is unacceptable. Give a chat to your home insurer and also escalate to consumer affairs dept.

    • Euphemistic on 06/02/2025 - 14:08

      Insurer? Its probably $200 worth of repairs.

  • fredz0r on 06/02/2025 - 13:33

    Sounds like you have tried. Fix it and move on.

  • winning101 on 06/02/2025 - 13:34

    @lifeissuffering thanks for the advice. I will action your advice

  • Downvoter on 06/02/2025 - 13:35
    +1

    Proof versus his word vs yours?

  • antojamo on 06/02/2025 - 13:38
    +2

    telecommunications ombudsman

    • jv on 06/02/2025 - 13:45

      You will need to have proof though.

    • Twix on 06/02/2025 - 15:38

      OptiComm is a wholesaler and not an ISP. The TIO won't help in this situation.

  • MS Paint on 06/02/2025 - 13:48
    +5

    it's a deep plaster cut

    Just patch it up and move on. Pick your battles. Plaster is probably the easiest and cheapest material to repair in the house.

    I yelled at him

    That's nice.

    • mskeggs on 06/02/2025 - 13:53

      Well, he didn't speak English well, so louder might help!

    • dust on 06/02/2025 - 13:54

      Agree that patching plaster isn't difficult. Getting the paint to match is a bit more annoying.

      • MS Paint on 06/02/2025 - 13:58

        I haven't seen a picture of the size or location (including a banana for scale). Sounds like a new build so shouldn't be too hard.

        • dust on 06/02/2025 - 14:00

          Good point. If it's a new build then that should be an easy fix.

          • ihbh on 06/02/2025 - 14:19

            @dust: And there should be leftover touch up paint. Look under the laundry sink, etc.

  • Baysew on 06/02/2025 - 13:55
    +1

    What is the cost to repair the damage?

    • MS Paint on 06/02/2025 - 13:58
      +1

      A lot less than their home insurance excess.

    • dust on 06/02/2025 - 14:00
      +4

      ~$13 for Spakfilla at Bunnings.

  • AndyC1 on 06/02/2025 - 19:14
    -3

    Did you speak to the complaints department or just the help desk jokeys? You need to make sure you make a formal complaint. If they do not do anything then make a complaint to the TIO.

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