Terms and conditions
Offer is only available to new see-u policyholders who purchase an eligible combined Hospital & Extra’s policy via the see-u contact centre or see-u website in a single transaction, health insurance issued by HBF Health Limited trading as see-u by HBF (ABN 11 126 884 786) (see-u) between 9:00 am (AEST) on 20 January 2025 and 5.00 pm (AEST) on 31 May 2025:
Eligible Products
a. Premium Hospital Non-Obstetrics (Silver+) combined with an Extras cover
b. Secure Hospital (Silver) combined with an Extras cover
c. Smart Hospital (Bronze+) combined with an Extras cover
d. Saver Hospital (Bronze+) combined with an Extras cover.
e. Starter Hospital (Basic) + combined with an Extras cover.Offer does not apply to:
f. employees of see-u, QCHF & HBF; or any agents or its related entities;
g. current or former members who have previously received a promotional offer for a see-u by HBF branded cover in the last 18 months; or
h. a person with coverage under any see-u by HBF branded cover either as a spouse or defacto, purchasing a policy in their own right;
i. Members who have held see-u hospital and/or extras cover in the previous 30 days;
j. a current member of a see-u by HBF branded cover; when upgrading or downgrading their see-u by HBF branded cover; adding a spouse or dependant to an existing see-u by HBF branded cover or making any other policy changes.The policy must be set up on direct debit, and the first 4 weeks' premium must be paid before the offer can be applied. The offer of 10 weeks of free private health insurance cover with see-u by HBF will be applied to the first 6 weeks of premiums, starting after the initial 4 weeks of cover. An additional 4 weeks of free cover will be applied after 13 months of continuous cover.
Not available in conjunction with any other see-u offers, including other incentives, campaigns, or weeks free offers.
see-u by HBF reserves the right to amend or remove the Ten Weeks Free offer and any qualifying criteria at any time.
Direct link to see-u by HBF Ten Weeks Free Terms and Conditions and Internet Archive of the Terms.
Some notes and thoughts:
About the promotion
- Having reviewed current promotions from all insurers, this is the only non-restricted fund I identified as offering the industry-typical 'pay 1 month, get 6 weeks free' (approximately 58% discount) offer.
- In my view, this promotion is more accurately described as 'pay 4 weeks, get 6 weeks free' (60% discount).
- As anything could happen between now and 13 months, eg, you could leave this insurer, the '4 weeks of free cover … applied after 13 months of continuous cover' element of this promotion is not included in the discount calculation.
Annual health fund price increases coming soon = more promotions
- By the time the 10-week initial period (4 weeks paid followed by 6 weeks free) nears completion, there will almost certainly be other health fund promotions available.
- We are approaching the time of year where the funds will all announce their annual price increases, which usually prompts policyholders into looking for cheaper alternatives.
- The funds know this and scramble to both retain customers and steal (gain) customers from each other (by running promotions around this time).
Limited extras
- The see-u website says 'we’re all about keeping health insurance simple'.
- In reality this means that the extras (general treatment) insurance component covers less treatments than other providers.
- If you're looking for wide extras coverage, I would suggest that see-u isn't for you.
- Hospital cover is standardised into product tiers and therefore much easier to compare.
Waiting periods and industry portability rules
- For those who are transferring from another insurer, you do not have to re-serve waiting periods already served. See The right to change.
- It is therefore of no consequence to you that this promotion does not waive waiting periods as part of the promotion, as they will be waived for you under health insurance portability rules (hospital) or industry standard practice (extras).
Information about this insurer
- See the Performance tab on this page for various metrics about this insurer.
If you have previously been a policyholder of a related fund or brand (QCHF, THF, QBF)
- Funds sometimes exclude previous policyholders of related brands from promotions.
- I suspect they do this because of a legislative restriction limiting the maximum discount that can be offered - see clause 6 in Private Health Insurance (Complying Product) Rules 2015: '(1) For subparagraph 66‑5 (1) (c) (ii) of the Act, the maximum percentage discount allowed is 12% per annum'.
- The promotion terms, currently, do not exclude previous members of Queensland Country Health Fund (QCHF) and Territory Health Fund (THF) (brands of HBF) or HBF (the parent brand of see-u).
- HBF may change the terms to exclude previous members of these funds, just as silently it did for a Territory Health Fund promotion.
- Therefore, if you are a previous member of QCHF, THF, or HBF and want to take advantage of the see-u promotion, I would suggest that you join without delay.
If a better deal materialises
- If prior to the commencement of your see-u policy, a better promotion comes along, you can always cancel the commencement of your see-u policy to take up the other offer.
Realistically 6 weeks free after paying 4 weeks for churners.