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Found this whilst browsing the site. It seems a lot cheaper than all other retailers so it seems like a good deal.
[PRICE ERROR] Asus Eee Slate Ep121 Windows 7 Tablet - $122 Harvey Norman
LSuperCow on 26/12/2012 - 02:23
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I get this sour feeling like HN is strapping our cash and punishing us for being so 'professional' in joining this pricing error fiasco…
also bought a couple of other things online which was NOT a pricing error, was told to go over to pick up and they said someone (yes one person) bought out the whole stock, guy responsible for the mistake didn't even apologise. Then proceeds to tell me to wait for them to call again… scarred for life.
Hi annoynimous,
Apologies if you've had a bad experience online
Sounds like there is an issue we may be able to help you resolve.
Can you fill us in on all the details so we can expedite for you?
Can you fill us in on all the details so we can expedite for you?
Already have and got a confirmation that I would get a reply within 24 hours. Which I didn't, Just sent another one though.
See my post some pages ago; in my experience HN's auto responder promises rep's contact within xx hours.
The reality is something quite different. Since last July/ August I'm still waiting for their rep to contact me after they promised (re-affirmed) in writing, on paper, they would do so, !
I trust you have much to go on with while your waiting?
Hi Guiguy/Aerona
We try to resolve problems as soon as possible.
95% of queries are resolved quickly and a similar % do get feedback within 24 hours.
Right now we have unprecedented levels of volume which has delayed response times. I am very sorry for that but we still want to help.
If you let me know your claim number and/or order number we can look into it today.
done n done, awaiting response
Based on my experience with you guys back in July/ August, where I took the time and trouble to write a polite letter to you AFTER your online "response" form let me down, I doubt it.
As I stated; 1) your responder told me 48 hours; result- no response
2) In response to the letter I received an email in reply that someone would be in touch within 48 hours. That was back in August.
Clearly I am one of the 5%. Twice!
just call HO and complain 02 9201 6111. Or email the rep that posted details on how to speed up your refund some pages back
Got the e-mail from Paypal about refund, but there is status "Pending Friday 4 January 2013". I guess I will get my money back on Friday…
Dudes and dudettes, remember where you are. This is 'straya. LOL @ those of you who expect an apology. The first rule of Australian retail is the customer is always wrong.
Our retail conglomerates do us a favour when they sell us their Chinese-made trinkets, even if their prices are inflated and their service is abysmal. Show some gratitude! Personally I would bow down to Mr Harvey and lick his shoes if I had the privilege to meet his eminence.
Personally I would bow down to Mr Harvey and lick his shoes if I had the privilege to meet his eminence.
Are you drunk?
"Please be advised that this is a refund confirmation for your online order. While we are sorry to hear that the purchased goods were not suitable for you, we would like to thank you for your business and look forward to future transactions with you."
well isnt that great, i didnt ask for a refund…
Makes the monthly reporting look a little better, though. Instead of "we stuffed up" it becomes "customer returns unsatisfactory goods".
One has to admire modern management techniques.
FWIW, I still hadn't received my refund, so I escalated to my paypal dispute to a claim just before 2pm. Paypal refunded me 2 hours later in full. My advice, if you can escalate to a claim, do it, otherwise you're simply at the mercy of Harvey Norman.
I escalated my paypal dispute into a claim this morning & a few hours later I have a refund. I recommend doing the same if your still waiting on a paypal refund.
Making a pricing error is excusable, taking forever to refund me is not.
Under four business days is now the definition of forever.
Considering a paypal refund takes 2 clicks I agree with you.
At least they took the time to sort out the mistake they made before talking to the media about how us professionals scammed them.
With online payments, I also agree with you.
gamersgate did within a few hours
got my refund notice and payment today. I've never contacted them
oh well, at least I got my refund
While the pricing error is excusable, they sure take time to refund the money, that alone which pissed many people. I'm sure if they can refund the money before New Year, this thread will be gone by then.For the $1.25, it's more like automatic deduction from PayPal or HN whenever someone cancelled the payment.
@hossy, so what happen with the giveaway idea before?
It got some pretty negative feedback unfortunately so was scrapped
got my refund notice from PayPal. It's also showing refunded in My Account.
Yippee. Received my tablet today. Big thanks to Gerry and his social media team for the work well done.
Was your tablet a hallucinogenic?
I have done refunds before. It takes 60 seconds or so. 24 hours is ridiculous enough.
Which company takes 60 second to have the money back in your account with funds cleared?
Happened to me with namecheap.com. I paid using paypal, but apparently the deal was only valid for one person per household. In less than 30 minutes I got explanation e-mail, and in less than 1 hour I got my refund cleared in Paypal. Not exactly 60 seconds, but at least not days. Same thing happened with my ebay refund. So quick refunds with funds cleared within the hour do exist.
Apologies, I misread your comment.
I guess "Modokun" is another human mistake made by HN. LOL! Maybe he is a rep from a competitor of HN and sent here to fuel Ozbargainers' rage.
I feel sorry for you Modokun as you have copped a lot of flack, I appreciate that you have tried to set us on the right path but you don't trust us when we say that we purchased in good faith.
Why would I trust you with such a worthwhile charitable cause from your request on OZ bargain here for some cheap laptops?
Your post…
http://www.ozbargain.com.au/node/86883How do I know these won't end up on eBay as you have suggested we are going to do with our Tablets?
Have you checked to see if Mr Harvey will put in for this worthwhile cause with some cheap or free latops? By the way I am from Perth also.Well I'll trust that you had good intentions for your cause to Bali; that's very sweet :)
If only this HN tablet sale was genuine, it would have been such a good opportunity to buy many units for those kids + 2 laptops.
Anyway, MMM, that's a good idea. Dear hossy2011, Modokun has helped try to defend you, maybe you can get HN to help him out? It'll be good for public image. He said he can provide evidence of legitimacy of charity organisation.
I am being genuine here and I agree I think his intentions (Modokun) are pure with the charity donation as I was impressed when I came across his post and as bambooBee rightly said he has earned it. As frustrating and misguided as all of his comments have been he has worked harder than most in this debate.
So Hossy2011, how about some good PR from all this by way of a donation to such a worthwhile charity. It might be a cheap way out for you guys at HN to regain some respect from OZ bargain members. Maybe if you contact the charity direct and arrange with them as to what they need then report back to us at OZbargain.
http://www.ozbargain.com.au/node/86883
Modokun - How do I know these won't end up on eBay as you have suggested we were going to do with our tablets? I guess it’s a matter of trust, in "good faith".
Interesting…does it have to be notebooks? There is certainly something we can do here. Please can you PM me or contact directly on www.facebook.com/harveynormanau so we can arrange
It is very interesting. And there's a why.
The charity that Modokun has specified asked for a laptop as a "wish list" item among other needs.
There are others, and Australian-based ones for kids, too, that Harvey Norman could initiate next time. It'll be a good strategy. Practice ethics is best for business image, though.
Hossy2011 …I think as long as you did not offer Epilator’s, an orphanage whether in Bali or Australia would have many needs from your range of goods. However I think funds are still the most needed as they can't eat laptops, but anything useful I'm sure would still be appreciated.
Strangely enough we've had a big run on Epilators recently…
Happy to provide documentation from the orphanage I am collecting these items for. It's the Jodie oshae orphanage in Bali.
Not only will I do this, but I will send through my own personal details, give you a call on Skype to say thank you,
And send you photos when I get back. Will also send you a signed print of myself outside a hn store with my thumbs either pointing up or down (specify in your message to me).Unfortunately the target I set became a tad unrealistic as the costs built up.
Good news though… We did manage to pull together-
- One decent notebook (the Toshiba i3 posted a couple of months ago from centre com.) This will be used by the volunteer staff.
- A digital camera (a friend at cash converters gave me a good deal) for happy snaps.
- A PlayStation 3 with about 20 games that various people I know kindly donated. (System was from Amazon UK deal).
- DJ hero decks from ebgames, (also on here).
Thank you to the members who made those posts.
Hossy contacted me this morning advising he may be able to help so thank you for posting this mmm. This still doesn't change where I stand on any of the above.
As i mentioned to hossy, I am still on the lookout for a cheap copy of Microsoft office so the admin staff can work with better software.
Thank you, I recognise a good cause when I see one Modokun and there is no association with this HN error - but I think you may need to recognise a good cause also!
—— You said…This still doesn't change where I stand on any of the above.
—— My Reply is I never expected for a minute that it would, as you continue to miss the point.Please read what I said “in good faith” we purchased from HN. Just as we expect you to deliver the laptops or goods kindly supplied from HN to the orphanage, we trust that you will trust us that there was no malice in our purchase.
Mr Harvey wrongly imputed that we showed Malice and instead of an apology we received the blame for the error.After the amount of times that you and others have inferred I am working for HN, I felt the need to clarify.
The problem is that you seem to be jumping between good faith, taking an opportunity where you saw it, and getting payback.
After reading most of Modokun's posts, I'm convinced that he's Gerry himself, trying to defend himself from the ozbargain community.
Got my refund today. A little slow, but its not like they were in a rush to fix their mistake anyway.
Kind of like banks. Interest rates go up the next day after announcement from the reserve bank, but reducing them takes forever.
I am never going to buy anything from HN. They can kiss customer goodbye.
Although I hesitate to say never, I'll certainly be avoiding them as much as possible in future. The pricing error was misfortunate, but their whole handling of the situation was atrocious.
Days before I ever got an email from then, I learned here the deal wasn't going to go through. Meanwhile, Gerry adds insult to injury with his stupid comments. Finally, when an email finally did come through, it was more of a legal document than an apology. Really pathetic when the original error was theirs.
One point I guess you all missed out, if HN online store, processing our payments and refunds is a mess how do we know the security for our private info are also at stake? We are talking about our accounts with HN that have our names and addresses. Shouldn't it be investigated like Vodafail was told not meeting the requirements?
Harvey Norman Rep —- hossy2011 Said…
Just to confirm - we don't blame any consumers for this. The mistake was ours and we 100% apologise for any inconvenience caused by this.My Reply…
Thanks hossy2011, I don’t need your apology, you are not the one who needs to apologise as it was Mr Harvey who made the comments that we customers or as he called us "Professionals" showed malice. Please get him to retract those comments and give his customers a public apology and I’m sure that would go a long way to our acceptance of your 100% price error.Mr Harvey was quoted as saying… that despite his wealth, "I still have a fear about going broke. I always think about it." http://www.smh.com.au/articles/2008/11/20/1226770649462.html
This may come sooner than he thinks if he continues to treat his customers with contempt.
It would be nice, and a good move, but I'm not expecting. It's Gerry Norman, after all.
Gerry Harvey*
no more.
Looking at this thread, lets see if HN is able to survive this year.
I think it is only a matter of timeHave you seen the number of crazy people that still walk in to hand over their money? HN will be around as long as the majority customers remain ignorant. Pricing error stunts like this just piss off a bunch of unwanted 'professional' internet shoppers!
Have you read the 1st page of this thread? Its full of ppl giggling like school girls that they bought 2. If I had seen the deal myself I WOULD have bought one on the off chance they honored it. But im quite sickened by the sense of entitlement displayed here. "Gerry Harvey is shyster", "Gerry Harvey ruined my kids christmas!" You're the 47% Mitt Romney hates.
When people get upset for missing a deal they tend to attack those who actually were up at the right time to score the deal. Ofcourse they will be quick to jump on others to make them upset too and throw judgement when things go bad. Seems to be the general consensus how things roll around here from what I've experienced. A lot of the material used to support Harvey Norman is quite weak and no one will really take your insults to heart. This is because we understand your sorrows ;(
Source: major in psychology
I agree that most of us here twigged that it might be a pricing mistake. Its hardly abnormal that some seem more prone to make these "errors" than others.
Conversely, it was Boxing Day and extra-ordinary bargains were promised. I did in fact pick up something of value and discounted by 70% at 2:00am from another site. I received the goods today. I digress…
In my case, I tried to buy slate on the basis that it might be a genuine offer albeit ever so likely given HN was the seller. After all, I don't recall ever seeing a bargain real value item from HN, sale or no sale.
although missing the deal was an issue to many, i think the main issue was how the whole thing was handled, if consumers have no voice over a certain treatment from a supplier, then you are taking away their rights to argue such treatment.
this is social media age, where voice of the people matters, and businesses will have to adjust to this change. a company that is willing to adjust then they will stay relevant.
before judging people, we should first put ourselves in their shoes, if you purchase something(pricing error is irrelevant) at a discount/full price, and they took your money and send a notice moments after they took your money the offer have been rejected for whatever reason and money will be refunded at later date,(without the internet and social media drive, your money would probably be refunded in 1 month time, because you are treated as an individual rather that a mass of unhappy customer) would you be happy with that?
i say let strength of numbers improve Australian businesses, rather than giving businesses free pass to do as they will.
I'm not upset, I only mentioned that I would have tried myself to show some empathy and to point out that I would gladly have bought one even if it meant HN lost a few $100. But do you think he got 1.6 billion by shelling out a half million every time a pricing error is snapped up 1600 times by 300 people.
If you jumped on bored and got one great, but to have a little hissy fit and cry foul when they dont honor what everyone here knew was very likely a mistake (the 2nd post in this thread raised the point but that persons attitude was at least "its worth a shot". But a lot of ppl in this thread have got a bad attitude, basically it seems to me like some ppl just need to take there lumps…
it looks like you just want to complain and attempt to be mature about it, but fail miserably. :p
If you just want to brag that you come from money by saying "You're the 47% Mitt Romney hates.." to member of this thread, well this is not argument about the rich and the poor wrong forum dude, move along.
PS. some of us here belong to 47% some of us belong to 53%, who are you to judge, Romney loss might have something to do with that. who knows ;)
I never mentioned anyone in particular and I never said I came from money. A whole bunch of people tried to take advantage of an obvious mistake and they got burnt and now they'll jump up and down and say anything. Pathetic scabby losers. And again, plesse note that I havent directed this at anyone particular. Just anyone who tried to buy 4 tablets when they knew it was a mistake and then bitched and moaned cause it took a while to get there money back.
The key word as you say is "they knew" it is a price error, like 100% sure that it is a price error. It is not because it is marked as a clearance item coupled with 2 years old technology, you need to go to a garage sales someday as those items there are also clearance sales.
How many other did not receive a full refund for their purchase?
Money out: $162.49
Money in: $160.51Oh boy, this is bad…
Hi Shaw,
That only happened if you raised a dispute with Paypal. They take that money not Harvey Norman
Good thing I didn't pay with Paypal then aye, not a very good excuse ;)
That is bs!
I raised a dispute with paypal and got every cent back!
249.95 paid
249.95 refunded!
Still no answer? Glad I won't be buying from you dirty thieves again ;)
I got my CC chargeback 31/12 according to my online transaction report. I doubt if the measly interest on it covered the effort it cost HN to process the chargeback.
HN (or its franchisee) probably tried to skimp on the design of e-commerce site by processing purchases right away, instead of holding card info like Amazon does and charging on shipment, which would have required them to conform to PCI DSS. A designer probably thought, nah, we won't have many of these chargeback situations. Well, how wrong they were.
Also, a good e-commerce system would have had a data entry safeguard: "Hey that's 12% of the previous price, please confirm that you are offering a massive discount".
But HN cannot admit to these shortcomings or investors will question HN's online strategy. The legalistic tone of the rejection letter and characterising shoppers as "professionals" were hamfisted and backfired. It doesn't also do much good to bring in a "social team" to just bow and scrape without providing any info about what's happening in the background.
Hi Greenpossum,
There's a lot of speculation in your previous post…and no part of this situation occured either through design or negligent shortcuts
We have invested a huge amount in infrastructure for the website and we are just 1 year old. We have learnt a lot in the last 12 months and we are still learning.
As stated in previous posts, we are responsible for prioritizing the investment in the future of the site to make the net customer experience as good as possible. This requires constant evolution…we are really happy with progress made this year…but we also know there is plenty of work to do…
Assuming HN is still around in 12 months time… At least for the sake of your job, let's hope they can turn things around.
although i was not impress with their handling of the situation, there is no need for that mate. :)
hossy2011 who represent HN team here have admit mistake and are saying they will try to improve their service. least we could do is to give them that opportunity.
I don't think we expect the man himself to retract his earlier comment with an apology, although it would be a nice gesture. :)
Hossy 2011 - I am really trying to stay away from this thread… (as it’s become a big waste of time)
greenpossom may have speculated about your electronic Point Of Sale systems and online functionality. You reply that you are 12 months old? Surly you have employed people to build systems for you with more experience than that? You offered Modokun a job without interview and I know you were joking, but now I am not so sure.
You may need to look at getting an of the shelf POS system. Try Harvey Norman as I think they possibly are available in store.
Many have previously stated it is hard to believe that your online POS system can sell a product without a manual override with such a large price reduction and that the system went ahead and was allowed. Price confirmation is basic functionality in POS online systems.
Many also have asked why your system is setup to charge in the first place when you may not accept the order as it’s not a new concept to charge only after the order is confirmed. Then also why it takes so long to refund a transaction, I use an online payment gateway in my business, I press a button and presto a refund goes thru in 24-48 hours.
I don’t expect the answers as these are all questions asked before and all we get is that it was “due to a technical problem”.
Now you are darting back to conspiracy theories… we got so far with you too.
I don't blame him for giving you "technical problems" as the reasoning.
There is no way I would be violating my employment agreement by providing the general public with details of how my companies inhouse systems operate.
Typo - Surely*
Modokun - I was actually going to compliment you by saying that you probably would do better than present Harvey Norman online website staff in providing systems as they are only 12 months old or 1 year old's according to Hossy2011.
Let me give you some real examples of how some companies handle mistakes well, paraphrased. I shall definitely consider giving my custom to them in future.
Me: Amaysim, I activated my starter SIM but I still don't have service.
Amaysim: Sorry about that, I see what the problem is. Should be fixed now.
Later:
Me: Er there is another thing missing, I'm supposed to have $20 credit too.
Amaysim: Sorry about that. Tap tap tap. All fixed now.Me: Skype, I clicked on recharge and it gave me an error code, so I thought the transaction didn't go through so I retried. Now I see I have bought two recharges.
Skype: We're sorry, this is a website problem. I've refunded your second purchase.Bought a fridge from Appliances Online, discovered a cosmetic dent on edge of door on delivery. Decided to let it go, but mentioned it in questionnaire reply. Later:
AO: Hi, I see you received your fridge with a dent. Can you send me a photo of the dent?
Me: Here you are.
AO: Sorry about that, I'm authorising a $50 rebate to your CC.Bought a router from eStore for $20 delivered. Turned out to be a misprice, perhaps $20 difference, but they honoured it anyway. I shall definitely consider them next purchase.
Bought some SD cards from DealFox. Didn't arrive after a while. Queried them. They asked me to wait a couple of days in case it was stuck in post. Still no goods. So they refunded my Paypal payment. Then I discovered that the clerk in the office downstairs had mistakenly returned it to sender because it didn't have the company name on it and they didn't recognise my name, and it was resent by DealFox to me.
Me: Dealfox, this was my mistake. Can I send you the payment again?
Dealfox: Thanks for your honesty, but really don't worry about it.Me: Snapfish, I redeemed one of two promos, and expected the system to use the earlier expiring code but it used the later one. This is illogical. Could you extend the expiry of the remaining one?
Snapfish: No problem. I have extended your remaining code to <some date years in the future>.I got my Android tablet with the wrong charger from MP4nation. I sent them photos of the voltage ratings on the tablet and the charger and they have sent out a replacement charger. Pity the shipping is so slow but that's the way it is with HK imports.
As for HN, well we all know what communication we got or didn't get.
I got my Android tablet with the wrong charger from MP4nation. I sent them photos of the voltage ratings on the tablet and the charger and they have sent out a replacement charger. Pity the shipping is so slow but that's the way it is with HK imports.
MP4nation's customer service is indeed very good… just the replacement product (Brainwavz M4) did take a month after I received the first dud (sounds completely different) still wasn't up to its hype. I rate the M4 7/10 for its price (26.90), much better than the duds that were sent to me the first time (earpiece housing fell apart with little force as well) that I would've given a 2/10..
MP4nation's CS I would give a 9.5/10, only because I had to remind them about my 1 month wait on the M4s that were promised to be resent out as soon as it was restocked (I had to check the site to see it was restocked to chase it up), though it was understandable they were sending out backorders out as well.None of your situations are the same situation as the Harvey Norman situation.
I could list 10 reasons, but the main two reasons are that you didn't take advantage of their pricing errors in any of the above situations, any you didn't take advantage for $700,000 dollars worth.
I think you have lumped me into the wrong camp, you've been reading so many of their posts that you're sounding like a skipping LP (does anybody remember LPs?) like them. If you look at my previous posts I have never grudged getting a refund from this. I've got my money back, without any penalty as it was on a CC and within the interest free days.
What I have consistently pointed out is that HN's service and communication are below par and I've shown how many other companies do e-commerce and CS so much better. Personally I think the company should muzzle Gerry, he's an embarrassment to the workers in HN trying to not wrong side customers.
As as aside, it's totally irrelevant whether people suspected it was pricing error or not. You'd be stupid if you had any remote use for the slate and you didn't give it a go, isn't that the national slogan? It's not the duty of the shopper to spot pricing errors. At that point it's just an invitation to treat. Fine, so I make an offer in response to the invitation. HN was within its rights by the T&C to reject the offer, even if saying this might enrage some other readers of this thread. Those T&C are legal protection against such accidents. So why the need to insult us when they are protected anyway? Just send out a nice sorry email without the legal bombast and less feathers are ruffled.
I don't understand why people were offended that he called you professionals.
If it looks like a duck, and quacks like a duck…
Personally I wear that as a badge of honour so no skin off my nose. But I think it was the implied attitude behind it: "We didn't make any mistake, it was all the fault of some evildoers, and anyway couldn't you see it was an implausible price?" (Irrelevant as I said.)
The other reason, which I'll freely admit is speculation, is that saying they made a mistake in a newspaper would dent investor confidence in their e-commerce ability when they are facing um, interesting times.
Gerry (modokun), you're supposed to tick the "rep" box in all of your posts.
So buying 2 tablets, one for myself and one for my dad, is now considered being a "professional"?
If it doesn't look anything like a duck, doesn't quack like a duck, let's go ahead and accuse it of being a duck anyway to cover up our mistakes….
The story would have (not would of, yes I'm a spelling Nazi) been different if it had gone like this:
Herald Sun: Would Mr Harvey like to comment?
GH's PA: I'm sorry, Mr Harvey is busy but hossy2011, the PR manager, will talk to you.A professional knows when to call in another professional. I guess Gerry feels paternal about the company he shares half a name with.
Don't agree with your speculation. Most major companies make errors in catalogues. Walk into job hi fi and you will see a sign at the desk that has 5-10 mistakes corrected from last week's catalogue.
Regarding the rep accusations, would suggest you provide some evidence other than 'THIS GUY DISAGREES WITH ME SO HE MUST WORK FOR THEM.'
I don't think they really think you work for them, its more sarcasm, in the way you stand for them like they have done no wrong. To me personally, I don't think HN would be silly enough to use a non Rep account just to perpetuate the issue. They want to close this book ASAP.
I am was not happy with them for the way they handle it, but the rep here was apologetic enough for the mistake and accept the fact there are changes need to be done. well let them get that opportunity and see the next time an error happens.
Mr. Harvey's could help HN Reps to resolve the issue. like i say in my previous post, a token apology would cool the burning coal for many. sometimes, even the mega rich can be humble enough to apologize to the little people to close the page nicely rather than leaving a bad taste. even Tim Cook apologize for Apple maps. ;)
I think they made an error and were pissed off when people tried to take advantage of it.
Apple maps was a deliberate mistake, not an unintended error.
Wow.
I think they made an error and were pissed off when people tried to take advantage of it.
It is not a crime, let alone taking advantage, to offer exactly what the "invitation to treat" suggests to offer. There is absolutely no justification to be pissed off. They are fully protected from loss by the T&C and are only inconvenienced in having to organise refunds, and that completely flows from their own pricing error. HN has not been victimised.
Gee, I'm getting to sound like a skipping LP too. But it's fun (me) watching the people (you) watching the uncontented. :)
yeah those "friggin idiots" took advantage of an error!
weather its deliberate or unintended is irrelevant, its how they respond that matters.
apple made a mistake for releasing it to market too early. Tim Cook made an apology, instead of calling his users professionals, for noticing mistakes in the app.
PS. I'm no apple fan, but give credit when credit is due.
I have heard of Apple-Fanboy… But I have never heard of Harvey-Norman-Fanboy… Until now :)
This has nothing to do with Harvey Norman. I argued the same line in the centre com thread.
pricing error is not the main issue, its how a situation is handled.
have Center com go out of their way to blame the customers in the first instance. (well at least not yet they haven't)
and in regards to how they handle their mistake is remain to be seen. but since i did not purchase the item, it's not my pleace to make any "assumptions" or "judgement" on how the customer is treated.
I get pissed off with HN because of the don't apologize to me with their pricing error.
deleted
Being called something I'm not is derogatory and slanderous, I'm not a professional in any way except in the bedroom and I know for damn sure Gerry wasn't referring to my professionalism in that area.
Anyways, I've gotten my refund and am happy to move on from this fiasco, whilst always remembering Gerry Harvey's lack of respect for his customers. Which is nothing new really…
I like the professional in the bedroom part. :)
me too. =(