Google Chromecast HD Stuttering on 9now - How to Fix?

My SO is not happy with the Google Chromecast HD experience of watching tennis on 9Now App with frequent stuttering and pauses to load.
If we use the laptop browser 9Now there are no issues. Wondering what may be causing the glitches and how I can improve the experience.

NBN 100/20 (HFC) - Netgear R7000P router running dd-WRT (offering both 2.4 & 5 wifi) - Chromecast HD (same room)

Comments

  • +6

    Have you tried turning it off and on again?

    • +1

      By disconnecting the power supply (not just putting it into standby with the remote)

  • +2

    Test it on your phone running 9Now app and see if it is the same issue. If same thing then issue is with 9now app and not your tv or chromecast.

    laptop browser 9Now there are no issues

    workaround is to connect your laptop to the tv with hdmi or even wirelessly via chromecast (share the chrome tab to chromecast) and still watch on tv

  • Can also try deleting 9now app and reinstalling it? Or clearing the app cache if that is possible?

    • +1

      Or clearing the app cache if that is possible?

      ⇑ ⇑ ⇑ ⇑ ⇑
      ‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎This
      ⇑ ⇑ ⇑ ⇑ ⇑

      https://www.youtube.com/watch?v=GLKoexhccLw

      • +1

        Thanks for the video. Followed that. Will report back on the experience later.

        • +1

          Stopping the App and clearing the cache does seem to have eliminated the problems up we were having.

          • @roughana: Spoke too soon. Just froze on the tennis. Back on the laptop.

    • +1

      Step one will solve the problem.

  • +2

    get m3uiptiv from app store and load matt huismans australian FTA playlist + epg.

    User experience is better than terrestrial FTA, let alone their sh@tty catch up app portals

    /end thread

    • This is a great suggestion, Thank you. Installed, and very happy so far.

      • your are welcome, it really is the way to go!

        • Just gave this a try. This may just be the most valuable comment I've read on this site. How have I never heard of this app before?

          • +1

            @Xyzzy: i stumbled on it recently on whirpool while setting up fire tv stick - tivimate gets all the attention but the simplicity if this app perfect. the PC version works a treat as well!

  • Change the refresh rate on the Chromecast, If using the new Google Streamer try setting it to automatic or force 50Hz. Automatic never worked on the Google Chromecast with TV for me, forcing it worked but changing it manually between apps can be tedious.

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