Samsung Care+-- Is It Worth It?

mkh1991 on 15/01/2025 - 10:47

Hi everyone,

I’m considering Samsung Care+ for my phone and wanted to get some clarity about the additional benefits it provides. The details on samsung website are bit confusing.

Specifically, I’d like to know:

If my phone gets damaged, do they replace it with a brand-new, like-for-like phone, or is it repaired instead?
Are there any hidden charges, limitations, or exclusions that I should be aware of?
Would love to hear about your experiences with Samsung Care+—has it been worth it for you?

Thanks in advance for your input!

Mobile Samsung

Comments

  • jv on 15/01/2025 - 11:00
    +1

    Samsung Care+— Is It Worth It?

    Yes

  • Hybroid on 15/01/2025 - 11:01

    Answers to your questions are clearly written on their site: https://www.samsung.com/au/offer/samsung-care-plus/

    swap your device for a new refurbished one for a one-time service fee.

    We’ll keep your device working like it’s new for a one-time service fee.

    1 Year Samsung Care+ plan: One Swap or one Mobile Refresh request

    2 Year Samsung Care+ plan: Up to two Swap or Mobile Refresh requests

    A service request fee applies when you request a Swap, Mobile Refresh or Good Working Order Value Trade-In.

    T&Cs: https://images.samsung.com/is/content/samsung/assets/au/term…

    If the technician determines that they can perform a Mobile Refresh, then it will typically take between 1 to 5 business days (excluding delivery times).

    Whether it's worth it or not is subjective to each individual. Always going to be yes for some and no for others.

    • jv on 15/01/2025 - 11:07

      Whether it's worth it or not is subjective to each individual

      Isn't that why they are asking us?

      • Hybroid on 15/01/2025 - 11:09

        We can't make a determination on their perception of value on anything. Nor should they form an opinion based on limited anecdotal information from randoms.

        10 people could say something is not worth it, but it is to me. Or vice versa. But I guess people just want to be spoon fed everything nowadays, including making personal decisions.

        • jv on 15/01/2025 - 11:11
          +1

          10 people could say something is not worth it, but it is to me. Or vice versa.

          Maybe that is what the OP wants?

    • mkh1991 on 15/01/2025 - 11:49

      the new and refurbished are sort of contradicting? so with service fee, will i get a new device or a refurbished one?

      • Bruceflix on 15/01/2025 - 11:56

        will i get a new device or a refurbished one?

        Yes, you will

      • Hybroid on 15/01/2025 - 13:13

        You will get new refurbished stock.

        • Iwantthebestprice on 15/01/2025 - 19:45

          I don’t think you understand which is strange as it’s obvious, you can’t have “new” and “refurbished” in the same sentence, if something is “new” there would be no need to have it “refurbished”.

          • Hybroid on 15/01/2025 - 20:00

            @Iwantthebestprice: Items refurbished to as-new condition. But they’re not new, they’re refurbished. You can have different grades of refurbishments.

            • Iwantthebestprice on 15/01/2025 - 20:17

              @Hybroid: I agree with you they should say “as-new” I’ve never ever seen any listing or sale which has mentioned “new refurbished” I’ve seen as new, I’ve seen grade A, B, C etc and or minor cosmetic imperfections but never “new”.

  • capslock on 15/01/2025 - 11:07
    -1

    Not worth it for me. Didn't need to use it for the 2 years. I ended up swapping the device in the 24th month just so I can say I used it. Received a device which looked new but had no packaging.

    • coffeeinmyveins on 15/01/2025 - 11:19
      +1

      Didn't need to use it for the 2 years

      Yeah but for that two years you had the peace of mind that if you DID need to use it, you could have.

      That's like saying you've had car insurance for a decade but it "wasn't worth it" because you didn't have an accident.

    • wetsandwich on 15/01/2025 - 14:24

      House insurance is still worth it if you don't burn your house down, too.

  • MS Paint on 15/01/2025 - 11:22

    These product care services are like a game of roulette. The manufacturers only provide the service because they know overall it will be profitable.

    As a consumer, sometimes you win, sometimes you lose. It's completely unpredictable.

  • BewareOfThe Dog on 15/01/2025 - 11:25

    I dropped my fold4, and even though it was a small break on the small screen, it was going to cost $800+

    Fortunately i puchased ot on my fold5, which fell a few times on the floor. Eventually the lower part of the main screen statue flickering, and got worse. My option was either to have it assessed, or pay $299 for an advance swap over, so i chose the latter option .

    Yes it came in a plain box, by itself with a pre paid satchel going to Asurion? Once I was Happy with the replacement being fully transferred.

  • Bruceflix on 15/01/2025 - 11:40

    I will accept Samsung Care + when it comes for free with my device purchase. I won't pay extra as it offers nothing over my contents insurance

  • Protractor on 15/01/2025 - 11:44
    +2

    Send me the money and I'll care for your phone

  • mkh1991 on 15/01/2025 - 11:53

    With Apple care, they replace the demaged device with a new one I believe not a refurbished one?

    • JumpingUnicorns on 15/01/2025 - 13:10

      No not always.

      Benefits
      If Your Covered Equipment fails because of accidental damage from handling, Apple will,
      subject to the relevant service fee either (i) repair the defect using new parts or previously used
      Apple genuine parts that have been tested and pass Apple functional requirements, or (ii)
      exchange the Covered Equipment with a replacement product that is new or comprised of new
      and/or previously used Apple genuine parts that have been tested and pass Apple functional
      requirements (each, a "Service Event")

  • bohn on 15/01/2025 - 12:09
    +1

    If you have a 28deg card you might have merchandise protection with that as well.

  • eug on 15/01/2025 - 15:02
    +2

    As everyone says, it really depends on you. If the activities you do have a risk of damaging your phone, it could be worth it. If you have home and contents insurance that covers it, it might not be.

    I got it free with my phone and have only used it once ever. I was really glad I had it. My phone fell off my bike mount and cracked the back and would have cost a bomb to repair.

    I lodged a claim on the Samsung Care portal and a replacement phone arrived the next day. I then had a week to move everything across and send the broken phone back to them.

    The replacement phone looked brand new.

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