I have a 2024 MG ZS Excite and booked it in for the first service, unfortunately they are all booked out until February 3.
I asked if it's Ok to go over 10,000 km and they told me they don't recommend going over 12,000 km. I asked if I go over 10,000 km will it void the warranty. They said no.
I'm just wondering if this is correct?
You don't need to go to MG for a warranty protected service.
Is there somewhere better you can recommend? The cost for the service is $280.
Whatever excuse they've given you , is what's thrown back at their faces if warranty is ever questioned because of milage?
Did you book in expecting service in a few days? Or leave enough time and just get surprised they were booked out longer than expected? Its not unusual for them to get behind this time of year with staff taking leave.
My local was booked out 4 weeks ahead a while back. Its more like 3 weeks now.
Try to book more in advance. Its not an issue to service a bit early. Its not too hard to estimate when you'll hit the correct kms.
Providing you booked in before the 10,000km is up. It's not your fault that they cant get you in for another 3 weeks.
Manufacturers want to see a trail of servicing, so going slightly over but still getting in at around the right time is ok. What they are looking for is skipped services. Say, if you go from 10,000 to 40,000 and there is nothing and then complain about your engine burning oil…
Also, not getting a service done is only going to affect some parts of your warranty. It would be a LOOOONG stretch for them to say your rear hatch struts sagged because you didn't get your oil changed right on 10,000km and went over by 529km…
And others have said, you dont need to go to MG to get the services done, you can go to any "licensed" independent mechanic and they can do a "log book" service for you and it wont affect the warranty, no matter how much MG will try and kick off about it.
Read the manual. It actually tells you the time and distance that you can be either side of the recommended time/distance for a service.
If you are outside those tolerances, then do what you can, now, in writing to the stealership, to try and remove any liability re: time/distance
For MG there is a 1month or 2000km leeway for scheduled services.
TLDR: Don't risk voiding the warranty. Apply it literally and don't exceed the 10,000 klm before the next service. Hire or borrow alternative transportation if you need it in the interim.
Had a Hyundai that warranty required service every 12 months or 10,000 klm. It included 5 years roadside assist. I missed a 12 month service because I had not yet done 10,000 klm in the year. (Year 4, less than 20,000 klm).
They rescinded the roadside assist for the 5th year because I didn't stick to the service schedule.
I now know it wasn't an either/or situation, for mine it was whichever came first.
I tried to challenge it but they stood their ground.
So, from my experience, I'd tend towards expecting the car manufacturers to be very literal in the interpretation of their warranties. If they were prepared to get me offside over something that probably cost less than $100, I can only imagine how hard they would dig their heels in over a warranty claim of a higher value.
My opinion: don't let the car exceed whatever the warranty stipulates. Maybe I am being over cautious. I am sure there are plenty of examples where others have received leeway, but how prepared are you if they become pedantic in your situation?
Hire a car or borrow one in the interim if you need the transport. A few thousand spent now ensuring you keep your warranty may save you far more than that if any significant warranty issues arise down the track.
I am sure someone will post citing what your rights are concerning ACL, and they may well be right, but it is up to you to take legal action to enforce any rights you may have under ACL, (no one does this for free or on your behalf), and this is often a long drawn out and expensive exercise where their pockets and resources are deeper than yours.
They generally have a reasonable tolerance, you dont need to get it serviced at exactly 10,000KM