NRMA Roadside + Manufacturer Says Battery Bad - Battery World Says Its Good - Opinions

letthiswork1 on 10/01/2025 - 14:54
Last edited 10/01/2025 - 15:37 by 1 other user

Hi guys, my car battery had been dying pretty regularly last few months.

Each time I put it on charge it would be good again. Eventually it refused to take charge (My charger wouldn't detect the battery) so I had to call NRMA out. (Battery was replaced 2 years ago)

Battery Model - ISSYDIN75LH MF AGM

NRMA Tech tested battery it was 3V and tried giving it some charge to 8v but car still wouldn't start and my charger wouldn't charge it. He suggested these "AGM" batteries can be really finicky if they get so low and better off replacing it. He didn't have one on him and would book someone to replace it next day…

I checked when I purchased it and it was 2 years on the dot, Warranty of 3 years. Called battery shop, they advised for warranty they need the battery for 2 days to confirm its faulty and can provide refund if so.

Following day, NRMA guy came to replace battery, long story short a bolt was stripped (Common occurrence apparently) rather than do some force removing I had the car booked into service the following day regardless. He connected my battery to a jumper and I started the car, ran it for 20mins or so then finally my charger connected and would charge it.

Left it on charge for over 12 hours, my battery only went to half but I took the risk to drive my car to the service centre since it started. (My car had a low battery warning while driving it). They tested battery confirmed it was bad, put a new one in and good.

I returned the faulty battery to Battery World, called them 2 days later to follow up - they tested it says its good. (They also told me they don't do refunds only exchanges when I dropped it in, which we started arguing but I said let's test first… )

———Question ————

Is there anything specific i should ask as I am not convinced the battery is good since it was constantly dying prior to this whole thing.

Its just frustrating i paid $500 for a new battery than another $700 again.

MS Paint Diagram - https://imgur.com/a/Wr6BKY2

Related Stores

Battery World

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  MS Paint on 10/01/2025 - 14:59

  +2

  Are you using stop/start in your car? If so disable it with your new battery. There's no way you saved $700 in fuel using the useless function.

  As far as the warranty goes, if it was me, I would go to the shop and get them to show me why it's classified as good using their test equipment.

  • 

    letthiswork1 on 10/01/2025 - 15:02

    I do disable it. But default it enabled everytime I start the car

    • 

      MS Paint on 10/01/2025 - 15:07

      +2

      That's by design. You need to disable every time you start the car.

      • 

        Protractor on 10/01/2025 - 16:04

        +1

        What a PIA.

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  Mikinoz on 10/01/2025 - 15:16

  I have a similar issue with my NRMA battery, it was flat after 2 days. This is a new battery supplied by NRMA. Brought the car to an auto electrician who said the battery is no good and ruled out any parasitic drain. NRMA tested it briefly and said battery is fine, change your auto electrician. yet I still have a battery issue as it still is going flat

  • 

    Murkymerv on 10/01/2025 - 15:59

    See if Supercheap or Autobarn or Repco will test it for you , if your game of course…

    • 

      ATTS on 12/01/2025 - 13:40

      Do they some report after testing battery

      Like current voltage or cca level or something else

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  EightImmortals on 10/01/2025 - 16:12

  +3

  "they need the battery for 2 days to confirm its faulty"

  lulzwut?

  Whenever I've had a flat battery the guys at the shop stick a tester on it right away which tells them if it's stuffed or not and we go from there. Had one inside warranty and they swapped it out on the spot.

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  AdosHouse on 10/01/2025 - 17:16

  +2

  If that battery was at 3v, it's dead.

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  brad1-8tsi on 12/01/2025 - 11:51

  +1

  $500 for a battery? What car is it?

  What was the other $700 for?

  Have you tried fair trading if you have documented proof the battery is knackered?

  Have you contacted the mfr of the battery direct?

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  Nucleus Acumbens on 13/01/2025 - 11:18

  Warranty of 3 years

  What does this warranty cover?

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  StonedWizard on 13/01/2025 - 11:24

  +1

  Recently had a 2 year old century battery fail, that was purchased through battery world.

  Took it to the store and they hooked it up to a portable tester and it confirmed the battery was defective.

  All up, the process took 5 minutes.

  Perhaps try another Battery World location.

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  doctordv8 on 15/01/2025 - 16:02

  When they try to test it with a multi meter or std electronic tester, tell them to shove off.

  Find and old school guy or workshop with a Real High Load Discharge tester.

  Then you will know about the battery as these…only these will ignore intermittent internal fractures.