McDonald's Not Giving Full Amount of Nuggets

Temerarious on 07/01/2025 - 15:38
Last edited 07/01/2025 - 21:21 by 1 other user

I am a fully grown adult male and I can eat.

Purchased a 24pack of nuggets over the holiday break and noticed I finished it rather quickly. I thought perhaps I was just imagining things, but it definitely did not feel like 24 nuggets.

Today I used the Maccas app and got the deal for 20 nuggets and a Mcflurry from a different McDonalds location. Arriving home, I opened the box and a quick visual - it was definitely not 20 nuggets. I dumped all the nuggets onto a plate and counted 15.

Now I'm trying to practice gratitude as part of my New Year's resolution…but I am somewhat irked by this.
Surely the staff aren't so inattentive and lax that they counted to 15 and thought fk it the customer won't notice. Is this a directive from higher up or just shitty customer service.

The burgers have already been shrinkflated to nothing, if they are going to short change me on the nuggets I guess Maccas is off the list of places to spend money.

Poll Options

  • 11
    You're delusional.
  • 148
    It's your sign to stop eating Maccas.
  • 88
    It's happened to me - shitty customer service.
  • 7
    It's happened to me - conspiracy from upper management.
  • 20
    Did someone say KFC?
Food & Grocery Chicken Nuggets Fast Food

Related Stores

McDonald's
McDonald's

Comments

  • Porker on 07/01/2025 - 15:43
    +8

    How many times have you bought nuggets and how many of those times would there have been less? If every time, then one could perhaps deduce that there is a conspiracy going on.

    I too order 24 nuggets and a few times I have 24+, once I had 28.

    Very much doubt it's a deceptive directive from above. If you take a moment to look at the staff at Maccas, then I think you'll find that that explains a lot about the service you're receiving. This is often reflected too in half filled 'large' fries containers….. >:(

    • bigmudcake on 07/01/2025 - 16:09
      +8

      Except for the fact that they are skilled enough to count the exact amount of cash you give to pay for them every time.

      • onetwothreefour on 07/01/2025 - 17:11
        +6

        You use cash at maccas?

      • Porker on 07/01/2025 - 17:14

        Suspect the check-out staff are not the same ones that prepare the food :\

        Maybe it's their (Macca's) smarts to put the 'gooder' staff that can count where the money matters!

      • bubbleboom on 08/01/2025 - 09:46

        Different staff, also I assume you would be fired much quicker for miscounting money rather than miscounting nuggets.

    • Temerarious on 07/01/2025 - 16:12

      Never been more, mostly bang on 24 sometimes less?
      But this is 3pm on a Tuesday afternoon…the drive thru wasn't busy and it's school holidays.

      If this is shitty customer service when it's slow what happens when it's busy?

      • jv on 07/01/2025 - 16:53
        +4

        Complain in the app and they'll give you a credit.

        • Craze on 07/01/2025 - 20:42
          +2

          I have to agree with jv here- provide feedback/complaint and they will likely provide some form of compensation. Good luck!

      • Sammy2000 on 09/01/2025 - 02:19

        Precooked dry hard nuggets during busy times.
        Always more there are, never less.

  • Bruceflix on 07/01/2025 - 15:46
    +1

    Last time I ordered a burger from McDonalds it was a BigMac and somehow it was missing the top of the bun. The 20 minutes spent waiting in line at drivethru meant I wasn't going to bother taking it back.

    • jv on 07/01/2025 - 16:55
      -5

      Last time I ordered a burger from McDonalds it was a BigMac

      #metoo

      • Bruceflix on 07/01/2025 - 17:04

        Sexual assault jokes are so tight

    • bdl on 08/01/2025 - 08:29

      MediumMac

    • montorola on 08/01/2025 - 14:44
      +1

      it was a BigMac and somehow it was missing the top of the bun.

      I lol'ed.

    • edumacation on 08/01/2025 - 16:44

      last time i ordered a big mac and it was missing a pattie! still had 3 pieces of bread though, no clue how they miss an entire level…

    • eek on 08/01/2025 - 17:18

      Mine was topless too!

  • Lord Fart Bucket on 07/01/2025 - 15:55
    +12

    Stop going to maccas. Problem solved.

    • Forfiet on 07/01/2025 - 19:38

      My local KFC is pretty consistent forgetting my dips, same with HJ and maccas forgets whole burgers…..

      Its likely the rush of pushing out multiple delivery orders in addition too instore business…

      I've seen it personally as a customer in HJ's(Multiple staff checking and re-checking delivery bags while trying to sort through drive-thru and instore items, and a building collection of bags awaiting collection or fresh items) and while I think maccas is more capable of handling more orders at a time, its also just as likely to F-up a aspect of one aswell…..

  • Dollar General on 07/01/2025 - 15:58
    +2

    You should let Albo know. It’s a national disgrace

    • BortBelcher on 07/01/2025 - 16:07
      +5

      That's a bloody outrage it is! I'm going to take this all the way to the Prime Minister!
      Hey! Mr. Prime Minister!
      Albo!

    • Temerarious on 07/01/2025 - 16:14
      +3

      A rant on ozbargain will suffice but if Albo takes heed of Maccas shortchanging the everyday Aussie, he's got my vote.

    • jv on 07/01/2025 - 16:56
      +1

      You should let Albo know.

      Done…

    • dajiska on 08/01/2025 - 17:21

      Yes can gov provide vouchers ;-))

  • Gunnar on 07/01/2025 - 16:00
    +3

    MS Paint or it didn’t happen

  • joka on 07/01/2025 - 16:11

    I once brought a Big Mac and i got a Big Mac.

    • Temerarious on 07/01/2025 - 16:13
      +2

      it'd be a bit weird if you brought your own Big Mac and it wasn't a Big Mac…or did you use Schrödinger's box?

    • jv on 07/01/2025 - 16:57
      +3

      I once brought a Big Mac

      Where did you bring it?

    • Low Battery on 07/01/2025 - 18:33

      I once went into Maccas for a Big Mac and ended up with a Long Mac

  • xuqi on 07/01/2025 - 16:15
    +5

    They also regularly fail to give any or the correct sauce…

  • Hardlyworkin on 07/01/2025 - 16:35
    +4

    Those 14 year olds better lift their game if they think they are getting their full training wage!

    • Temerarious on 07/01/2025 - 17:41
      +1

      ah this would explain it. School holidays = more teenage student hires and they're just there to get paycheck

      • MrPants on 08/01/2025 - 16:48
        +2

        Maybe the person counting was missing a limb and could only count to 15?

  • trustnoone on 07/01/2025 - 16:39
    +1

    I sort of feel like its a store per store so some are better then others (of course it depends on the staff at the time). I wonder if during school holidays they get an influx of kids who are new and just pushing everything through quickly.

    FWIW Maccas have usually been pretty low on my list for me, all the food are small and they've more often then not become less and less cost effective. Though I doubt you'd get a lot better elsewhere, I always count my food after a fast food place because of the number of times I've been burnt by it (and its almost never ever in my favour).

  • Pufff on 07/01/2025 - 17:20
    +6

    I used to go heaps and the amount of errors they made forced me to check every time before I left. Wrong order, missing items etc

    I then realised I shouldn't eat this garbage so I barely go anymore.

    The cost is hardly better than many other foods. Not like 10+ years ago.

  • JimmyF on 07/01/2025 - 17:29
    -2

    Surely the staff aren't so inattentive and lax that they counted to 15 and thought fk it the customer won't notice.

    The result of the education system that has had to 'adjust' to the new arrivals… Now no one can can't count!

  • pharkurnell on 07/01/2025 - 17:45
    -4

    People actually count their nuggets?

  • freefall101 on 07/01/2025 - 17:54
    +2

    Surely the staff aren't so inattentive and lax that they counted to 15 and thought fk it the customer won't notice.

    They simply don't care. It's quicker to not count and eyeball it. If the customer notices, they can complain and maccas will give them a discount code. Or they don't complain and absolutely nothing happens. By the time enough complaints are built up that it triggers some kind of nugget review process, they'll probably have left.

    There are a million statistics around, but generally speaking most people don't actually care about their work, they're checked out and just going through the motions. That a 16 year old earning junior wages in fast food can't be arsed counting nuggets is not surprisingly at all.

  • hasher22 on 07/01/2025 - 18:10
    +1

    Call me petty but I opened my nuggets and got 4 instead of 6 once and told them to give me my 2.

    People should understand if you ordered X, you should get X.

    Same thing with estimated mince from Woolies and Coles. A customer legit for 700g instead of 1kg and she weighed it on 3 scales to make sure it wasn't her scales. Would you be happy if you got effed over by 30% missing?

    • Forfiet on 07/01/2025 - 20:00

      I don't think anyone argues you should get what you paid for…..

      My question is why it happens… And while I technically want to say understaffed(You realistically can't have too many people assigned to one task/station unless you run the equivalent to a production line), I'd lean towards the difficulty of having the exact amount of people you need at the right time and maybe better checks for orders. But even their stuff ups are likely a small part of the overall business….

      Though I bet if we go by individual store performance, some stores are arguably worse than others….

      P.S Who thinks these major takeaway stores should trial a closed kitchen(like a ghost kitchen/store) just to service online orders?

      Less staff potentially and a production line setting maybe more efficient than one place serving three types of customers….

      Heck three mini kitchens in a non-descript building for Maccas, HJ and KFC in the middle of a high traffic(delivery-wise) customer hub….

  • trapper on 07/01/2025 - 18:13

    It's hard to believe such a large discrepancy could happen by accident. There must be something more going on here…

  • Stone Monkey on 07/01/2025 - 19:02

    Sometimes the crew members in the kitchen can’t be bothered to do an accurate count. (Especially with the larger nugget orders) When you order in store and can see into the kitchen area, you can actually observe it happening.

  • randomusername2017 on 07/01/2025 - 19:04

    @CommuterPolluter

    • CommuterPolluter on 07/01/2025 - 19:05

      I don’t really have a car full of Maccas rubbish, that was just a joke.

      • randomusername2017 on 07/01/2025 - 19:08

        Someone's stealing your topics🤔

        • CommuterPolluter on 07/01/2025 - 19:18

          Meh. I think it’s important to discuss the public school system.

          • JIMB0 on 08/01/2025 - 07:38
            +2

            @CommuterPolluter: The children working at Macca's can't count, the public school system is at fault here. It's as if they missed the first day of school.

  • sidesw1pe on 07/01/2025 - 19:14
    +3

    Gradually I came to understand that the staff at McDonalds generally do not give a $hit about the quality of the food they prepare for customers. Not only do they have no pride in delivering quality food, nor a desire to perform at a high level, but they will play "tricks" on customers by making unbelievable mistakes. For example one time I got a cheeseburger and there was no beef in it. Another time I got this, I don't know, burger that had a mozzarella patty, and when I opened the box I found that it contained only the bun and beef with a bit of mayo, and everything else was missing. Customer service feedback is mostly ignored. These types of mistakes are impossible to make accidentally, so the only conclusion is that they were made deliberately. Anyway I haven't eaten McDonalds for over a year and have no intention of eating from there again. This is the simplest solution to the problem.

  • Hvrd on 07/01/2025 - 19:54
    +1

    I used to always lose count and would put more in

  • Wiadro on 07/01/2025 - 21:53

    i always get more

  • joshash on 08/01/2025 - 07:55
    +3

    99.99999% of the time there is a mistake - you will get less than what you paid for.
    You need to immediately march into the McDonald's where you bought them, and demand a refund and a replacement.
    This is an absolute outrage.
    In Japan, the nuggets always add up, and the fries are always filled properly. The only reason it happens in Australia is because people accept this type of deceptive, misleading and outrageous corporate behaviour as 'normal'.
    Do you think the fries, which are now never full - suddenly went down to 70% overnight?
    No they didn't - it happened gradually and people accepted it.
    Just one nugget short - just one fry shy - go to town!

    • Temerarious on 08/01/2025 - 12:46

      I know they squeeze the fries container to make it fit less. When you shake the fries down and fill the gaps it's then 70% full

      • Sammy2000 on 09/01/2025 - 02:30

        Fries packets everywhere have all shrunk and they are never filled anywhere near the top of the packet anymore. Double shrinkflation.

  • subydooby on 08/01/2025 - 08:09
    +1

    I always check the bag before I drive away.

  • Duckie2hh on 08/01/2025 - 09:12
    +2

    nuggetgate

  • stuffandthat on 08/01/2025 - 12:35
    +2

    Happens to me all the time at KFC. Or they substitute for other inferior products.

    • Bidet Mate on 08/01/2025 - 13:40

      Once a year, every year, the onslaught of kfc ads during the cricket get me over the summer and I give KFC a go. I have never not been disappointed. It's always disgusting. Looking through the drivethru window at the state of their floors and tables is even more disgusting, and ultimately the greasy, stale 'food' never fails to leave me feeling a bit crook. They also almost always forget something or tell me its not available after paying.
      I say this as someone who can easily put back more maccas than I should if I let myself go, so it's not just that its fast food, KFC seems to be the pinnacle of disgusting poor quality. I ate better street food in Afghanistan and Yemen ffs.

    • ReaperX22 on 08/01/2025 - 13:59

      Heh, reminds me once, I went to a KFC, like 9pm, nothing outrageous…

      'We've run out of Chicken' - WHAT DO YOU MEAN?! Hahahaha I was so gobsmacked… Like the one thing you specialise in, it's in your name… Heh

  • TightAl on 08/01/2025 - 14:32

    Call the Store or email McDonalds. They'll make good on it.

  • tyarrhea on 08/01/2025 - 14:36

    I think the nuggets have shrunk as well. They're noticeably thinner now.

  • Leeroy Jenkins on 08/01/2025 - 15:26

    Definitely stop going there, for a different reason though. I don't eat junk food nowadays. If I eat Maccas or KFC once, I feel the impact fairly quickly, I get lethargic within an hour after the meal and thirsty on that day, and produce some phlegm the next morning (not the type you get during a cold, but a relatively clear type of discharge). I never get these symptoms at all eating my daily food. I definitely wasn't like this when I didn't care what I ate, but once I got my body relatively clean, my body became more sensitive to food in general.

  • HCBargain on 08/01/2025 - 16:12

    I am a full grown adult male, I can eat, but I don't eat Maccas. My kids on the other hand are 11, 8 and 5 and boy can they eat.

    If I get taekaway for them it's Maccas. 3x24 pack nuggets (+2 large fries). Probably get this once a fortnight or 3 weeks.

    I can say I regularly get the correct amount, or maybe even +1 or +2.

    Once I can significantly less than ordered, called the store to ask them WTF and they sent me a few vouchers in the mail. You should let them know, it's the only way they can and will do something about it.

  • JakeyJooJoo on 08/01/2025 - 21:19

    Worked for a maccas 15 years ago, it's not Upper management, it's either lower management or crew laziness.

    Low management get measured on profit and effeciency. Most managers do things legit, but some are unethical. Being unethical benefits them if they don't get caught, which is risky.

    One of the managers I knew which was unethical would refuse to let meats get thrown out regardless of how long it was in the warmers. He also would start his shift early, and water down the ice cream mix before any one else came in. Caught him once.

    • Sammy2000 on 09/01/2025 - 02:35

      Yet they don't realise the profits go down as customers are never return customers.

  • chuckbass on 09/01/2025 - 00:15

    I'm sure this could be the beginning of Nugspiracy, a Netflix documentary.

  • try2bhelpful on 09/01/2025 - 00:37

    Take the sign from the Gods and stop eating this rubbish now.

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