I have a Treadmill, but it broke down. It is still under the manufacturer warranty.
Call up today and ask for claiming warranty, the lady seems not helpful and gave me myerone email address to report the issue……
Does anyone have experience with Myer Marketplace before? How should I claim the warranty in this instance? I call up the manufacturer this morning and was redirected to Myer……
Somewhere in Germany apparently
You probably called a 3rd party call centre. They are not helpful because they can't really help you.
Send them an email and see what happens.
I email them too, but same answer
https://myersupplier.myer.com.au/documents/Myer%20Marketplac…
Customers will contact the Myer Customer Service team with any online purchase
enquiries.
These enquiries will be sent to your Customer Service department to be resolved.
Going through that pdf, it looks like you contact Myer and they'll pass you through to the supplier
Thank you @spackbace
I have a look
I have a Treadmill
Why didn't you pick it up from Marketplace for free?
I have a Treadmill.
lady seems not helpful and gave me myerone email address.
call up the manufacturer this morning and was redirected to Myer.
Seems like they're giving you the runaround, so you won't need a treadmill anymore.
The purchase was from Myer and therefore your "contract" is with them and they are responsible for resolving any warranty issues.
Doubt it… plenty of marketplaces like Kogan where they will pass you onto the actual company that sold it.
Where is Bokern ?