Tristar Online Cancelling Order - Nintendo Switch OLED

Ljmugwump on 16/12/2024 - 16:25
Last edited 17/12/2024 - 17:09 by 1 other user

Just wanted to relay my experience with Tristar Online via the Woolworths Everyday Market.

I found out that you could get a Nintendo Switch OLED for $330A from commenters here: https://www.ozbargain.com.au/node/881127#comment-16071294
And would be interested to know if others were also screwed over.

TLDR – Tristar cancelled my “shipped” orders, making me miss out on the Black Friday sales opportunities.

During Black Friday, I found that Tristar were selling the Nintendo Switch OLED for a 33% off retail, via the Cashback program.
I purchased two Switch consoles (I only wanted one, but after Cashback did not “track”, I tried again. I was able to get tracking to work on both items by messaging Cashback after the purchase.). Side note: Everyday Market doesn’t allow you to cancel orders, even if they haven’t shipped yet. You have to wait until you receive the order before sending it back for a refund. Just to clarify I’m not a scalper.

I then received tracking with Auspost for BOTH items. With the status, “We’ve got it”.
34HFP505139901000934507
34HFP505144101000934503

After waiting two weeks, the status did not change.
I contacted Tristar and they said they would investigate. The very next day (within 24hrs, and on a Saturday, no less) they reported that “both items are lost”, and they refunded my order. I asked that they fulfill at least one of my orders, but they ignored the request and issued refunds.

Pissed because:
1/ The item was purchased during Black Friday, I am now unable to find a reasonably priced Switch, being less than 2 weeks out before Christmas.
2/ They are not out of stock. I can see on their website the exact item I ordered is in stock: https://tristaronline.com.au/products/nintendo-switch-consol… (Actually, $450, that is reasonably priced, but I can’t rightly purchase from these ppl now).
3/ I suspect they cancelled my order, without consultation, because they realised that the ShopBack amount was attached to my order(s). This is just speculation, but don’t see any other reason.

Anyway – Screw Tristar.

General Discussion Game Console Nintendo

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Comments

  • Sye on 16/12/2024 - 16:38
    +1

    Maybe someone at Australia Post needed a couple of Nintendo Switch's

    • jmugwump on 16/12/2024 - 16:42

      I don't think AusPost actually received the items. From past experience, larger retailers will often print out the shipment number prior to sending the items to AusPost to actually send.

      Another reason I suspect ths issue is the Shopback thing is because the item is still in stock. Why would they prefer to refund $480, rather than re-send the "lost" item, which they're selling for $450.

  • mboy on 16/12/2024 - 16:42
    +1

    Leave a negative review (currently 2.9 stars) and move on.

    • jmugwump on 16/12/2024 - 16:43
      +2

      Yeh, already on it. Just blowing off steam.

  • G-rig on 16/12/2024 - 17:02
    +1

    Got one from the gamesman everyday market a few months ago for 32% cashback no issues.

    • jmugwump on 16/12/2024 - 17:18

      Damn, that's noice. I guess Gamesmen was willing to accept the hit, Tristar not so much.

      • G-rig on 16/12/2024 - 17:20
        +1

        Yeah that what I'm thinking, probably preferable and give Tristar a miss for next time. Still worth checking Amazon, EM is usually RRP to start with.

      • G-rig on 18/12/2024 - 00:54

        Yeah mate lucky as it was $170, need the big ones to track or may as well return.

  • alya21 on 16/12/2024 - 17:17
    +2

    I used the same deal and mine has been sitting in “We’ve got it” state since then, so based on your story it's not looking good for me. I will contact Tristar tonight, and see what happens.

    • jmugwump on 16/12/2024 - 17:20

      Damn - sry to hear…well, good to know I'm not the only one. Hope it comes through for you somehow. Tell them that you can see they def have stock.

      • alya21 on 18/12/2024 - 08:56
        +2

        Shipping status changed to "It's on the way" with estimated delivery between 20th and 24th, so it might get her in time for Christmas…just.

  • brendanm on 16/12/2024 - 21:12
    +2

    A) don't buy from dodgy random sellers if you have an item that you need to actually receive

    B) I got JB hifi to price match the big w(?) $448 on the Mario kart OLED bundle. Happy to share my receipt if you want to try to get someone to match it.

  • hubbske on 17/12/2024 - 09:41
    +1

    Have the same issue for my Quest 3, its gone missing and haven't had a refund yet

  • cutyangel009 on 19/12/2024 - 00:57
    +1

    Suffered the exact same fate as you and I feel you. They also pushed the blame to Aus Post, claiming that they ‘lost’ the package in transit. However, I reached out to Aus Post to verify that they never received the physical copy, only a digital manifest of the parcel.

    Am upset on them but more upset to see that a lot more people are in the same boat and nobody can do anything about this except leaving down some negative comments. I also did put down a bad review for Woolies on app store, hoping that they do something about it. It is a merchant on their marketplace afterall.

    Also looking around for another good deal on the Oled Switch now that Christmas/Boxing Day is around the corner.

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