Strange Refund from Bupa

Pumpkin_rrr on 14/12/2024 - 15:04
Last edited 14/12/2024 - 15:12 by 1 other user

Received an email from Bupa last week:
"We have recently reviewed your Bupa Health Insurance Policy and found that you have paid more premiums than our policy permits. To resolve this, we have issued you a refund."
Got the money yesterday.

Dont get me wrong, I am not complaining. But wonder why/how this happened?
I paid via auto-renewal (Direct Debit) and Bupa sets the amount.

I realise they have this "Covid GiveBack". But their email doesnt have these words…..

Please help me to sort out the mystery…
(No, I havent contacted Bupa yet, not sure if I would. It's more fun to talk to this great OzB group)

Financial Health Insurance Insurance

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Comments

  • MS Paint on 14/12/2024 - 15:07
    +3

    An internal audit has highlighted the fact that they have been overcharging you. To avoid trouble with future external auditors they are refunding you and playing down the fact that their systems are useless.

    How much was it? I had a similar issue with an racv boat insurance policy. I was refunded $19. I was disappointed to be honest.

    • Pumpkin_rrr on 14/12/2024 - 15:30

      Wow, is that so?
      My premium is under $1k, so it works out to be just under 30%.
      Quite substantial I'd say.

  • hasher22 on 14/12/2024 - 15:25

    Legit refunds. Most corporations will go through internal audits and refund customers.

    I got this with HCF, Optus mobile phone insurance and CBA. Makes you think if overcharging is the norm since I keep getting correctional refunds

    • Pumpkin_rrr on 14/12/2024 - 15:30

      Wow, CBA! How much was that?

      • Woody982 on 15/12/2024 - 16:24

        I got a whole 1 cent refund for being overcharged on a home loan interest with CBA lmao

  • Sye on 14/12/2024 - 15:35

    Did you use a 3D printed gun to get the refund? Asking for a friend.

    • MS Paint on 14/12/2024 - 16:14

      This is the first reference of yours I haven't understood. I'm out of the loop. Link please?

  • JimmyF on 14/12/2024 - 15:48

    Strange Refund from Bupa

    Doesn't seem strange, they overcharged you, so refunded you.

  • Kaz0551 on 14/12/2024 - 16:16
    +4

    I got $1 returned with the description give back. Winning.

    • Pumpkin_rrr on 14/12/2024 - 17:23

      I just checked, got $0.50 to my Savings Account with the narration "GiveBack".
      Christmas comes early!

  • bobbified on 14/12/2024 - 18:47
    +1

    From time to time, as strange as it may sound, Bupa returns some of premiums back to the members when the claim payouts are nowhere near as high as expected.

  • Fudnut on 15/12/2024 - 07:39
    +1

    I received that email and a $xxx refund from them, even though I'd quit Bupa 2 years ago

  • bk1973 on 19/12/2024 - 16:33
    +1

    Got a buck fitty back today from Bupa. Mo' money! Mo' money!

  • stralya on 24/12/2024 - 09:41
    +1

    Got $1 back today. Which equates to free insurance cover for 75 minutes. Winning! 😀

  • YesPleaseThankYou on 24/12/2024 - 11:20
    +1

    I received over $100 for a policy held in 2021 for 2 months. Thank you, Bupa, you fools!

  • itsmehuey on 24/12/2024 - 14:30
    +1

    Had a $1 give back credit from bupa a few weeks ago and a $2 give back credit today.

  • niyiaw on 24/12/2024 - 21:40
    +1

    Got $1 and then 50c. These amounts seem so random.

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