Everyone Should Have The Right to Withdraw Their Cash at a Bank Branch, if One Exists, without a Fee

Everyone should have the right to withdraw their cash at a bank branch, if one exists, without a fee.

This is general "fee for your cash" post and not restricted to the recent CBA related news that is mostly miss-information.

CBA has been charging a $3 to get cash at the counter from the Smart Access account (as well as have a monthly account service fee) and nobody even raised a whisper.
You cannot even withdraw cash from the saving accounts (Goal Saver, Net Saver etc.) without moving money to the Smart Access account first.

The only difference now is that CBA is migrating a relatively small number of legacy accounts that did not have the cash withdrawal fee (and no longer on offer) to the Smart Access account.

CBA, by doing a back flip, will keep servicing the legacy accounts until the account holders are all deceased and keep charging a fee to the majority of new account holders.
Win-Win for the bank and lots of free publicity falsly advertising that CBA is not charging a fee.

If the Australian Goverment or RBA wanted to protect the right to use & obtain cash, they should officially make it illegal for banks to charge a fee for retrieving your cash at a bank branch (while bank branches still exist that is - that is another sad story as branches are also becoming obsolete).

Other than CBA, that I do know they charge a fee as they always direct me to an ATM & give me a funny look if I dare to ask them for crispy $100 notes at a counter and end up with $50 notes from their ATM, the only other bank I ever used to get cash at a branch is St George, and they do not charge a fee plus do not look grumpy like the CBA employees do.

Any other banks, other than CBA that do charge a fee for cash withdrawals at the counter or not allow it at all (please exclude online only banks)?
If any banks do not charge such a fee please also list them in a reply post. I do not personally need to know but it may be useful to others.

Comments

      • I'm sure there's a whole lot of 'self regulation' and 'influenced' politicians behind the usual 'try ons' from banks. And when profit = shareholders = superannuation as the banks so called motivation, it's literally a license to print money. I find it interesting the treasurer meets with the CBA boss and the decision is reversed. So yes,it's optics.
        New glasses coming after the election

  • +1

    Australian banks make money on home loans (margin) and credit cards (thanks to those who don't pay off their balance).

    Home loan margins keep on going down.
    Credit cards are expensive (to acquire customers as us churners know) plus unsecure loans recoveries are risky.

    So they need to squeeze transaction account customers.

    Having worked for global banks that have investment / commercial banking operations across geographies, Australian banks are one trick ponies. Notice how Big4 buy all their competitors to keep the lion's share of the pie amongst themselves.

  • +3

    Just to clarify, yes it’s your money but once you leave it with another party that operates for profit, you should expect a charge.

    You can leave it under your mattress free of charge

    • +2

      Sure, but wouldn’t you like more options for non-profit banking, considering banking is essential? Water costs money, and you could always dig a well or catch rainwater, but isn’t it preferable to have a service option offering you water without shareholder profits being added to your bill?

      • +2

        Yes I would but that’s the role of government not a for profit business

        Perhaps Australia Post should obtain a banking license and operate fee free banking but then the government will be accused of being commies

        • +2

          Sure, hence the “non-profit” comment. Banking doesn’t have to be exploitative, despite what happens routinely. I would personally be ok with a charge of “commies” like most water companies, power networks, postal services and other essential services.

          • @mskeggs: "Banking doesn’t have to be exploitative"
            Well said, but according to a large lump here, they're happy they are.Makes me wonder how that sleeps so soundly beside tight arse-ism.

    • you can't really, the govt effectively mandates usig the banking system by only transfering payments into bank accounts.

      If govt went back to handing out cash, or cheques that could be cashed at any bank for free, then there is the argument that banks can charge whatever the market will support. But when the govt requires the use of banks, there must be a free banking service. (I'm not saying that banks can't use that money on loans in the background, just hold the money and give it out for free.

    • Just to clarify, yes it’s your money but once you leave it with another party that operates for profit, you should expect a charge.

      No, they are borrowing my money. I expect them to pay me, not charge me.

  • +6

    I’ve been dealing with an older person who struggles with online banking, so I am sympathetic to how much disruption changes like this make to people who are used to doing things one way.
    My bank also closed its local branch, so I need to spend 30mins drive to attend on the once every couple of years when I need to visit (because their online systems don’t accommodate pretty straight forward needs!).

    So I agree with OP that there should be a base line of service that aligns with having a banking licence.

    The banks get deposit insurance, plus the other benefits of regulatory governance, so I don’t think they get out of providing services people need - even if the number of people making frequent use of them is declining.

    Bank shareholders (and I am one via super) get plenty of returns. Adding some simple requirements to keep them working at low cost for everyone seems like a reasonable step, even if you personally don’t make use of them very often.

    Personally, I’d like to see Auspost or similar provide a full suite of regulated banking products to meet community demand, help fund the associated in person service Auspost provides, and give an option that isn’t for limited to the big 4 banks ‘for profit’ services.

    I could be sympathetic to the arguments of competition if they hadn’t swept up their smaller rivals via acquisitions, but they made their bed, so it is time for regulation.

  • +1

    That would be a good reason for banks to speed up their branch closures.

    • Do you think they are slowing down the closures if they can?

  • -2

    The genuine discussion responses so far, reflect a different view of attitudes that could indicate that the priorities for younger generations are to go for the quick profit at the expense of customer service vs older generations being more service oriented & more considerate of other's needs or perhaps it is not even a generation gap and just a representative conflict of attitudes no matter what the age.

    I use online banking and find it convinient until I need to contact a human. Then it all goes downhill. So I coose to still bank with CBA because they still have branches and can visit a branch if I need something resolved privately and quickly or require a human to human interaction. It would be a very sad day when all branches are gone and we all have to deal with AI - it is bad enough with the CBA online bot as it is - it does not get any smarter and has been "learning" for over a decade.

    • I think you are 100% on point. When you are young, $100 sign on benefit is certainly a serious bit of cash.
      When you are older and not choosing your first account, spending hours to change is worth more than the $100.
      It is the business model they have pursued since metal money boxes or a plastic dragon.

    • +1

      I disagree

      Banks are losing market share in most products except for home loans. Fintechs have encroached on their territory as they offer products that better meet customers needs

      • The hipsters dived into the BTC lap pool.

    • +1

      Not to mention the CBA flogged off an insurance arm to a Safrican company. So don't swallow the BS that the CBA is customer focused.(Ka ching! )
      Anything but. Just like Telstra, but with a (slightly) bigger bank vault

    • I see …
      So. … Divert entire conversation away.

      YET still not answering my questions +++ still leaving it open-ended as if I'm TROLLING all your posts.

      Thanks.

      [EDIT] … And are you going to personally apologise for what you DIRECTLY said to me … Calling me a TROLL ?!?!? !!!

  • Forcing all the banks to go on chain is the only way they'll ever be held to account.

  • does this apply to lebanon or greece etc to?

  • You do realise, by law, a bank only has to have 1% of all of their accounts on hand as "cash" right?!?

    It is why Banks around the world are about to start collapsing as people "withdraw" their cash …

  • You just made me realised I haven't got cash out at a bank for at least 15 years. Woolies cash out is so much more convenient.

  • OP … other than CBA - what other banks have you tried ???

    As suggested several times - plenty out there that don't use that model.
    Please do - elaborate which banks you've looked into,.

    then those ppl that have genuinely tried offering help/advice … yet YOU directly attacked them (with no prior cause) +++ shut them down !!!

    you seem to accuse ppl of "personally attacking" you as TROLLS …
    yet many of these ppl may be able to help offer assistance further (yet clearly you are on the offensive)

    +++ YOU personally won't apologise for what you said (to me?) - and if not why not ???
    perhaps you are the real TROLL (personal attack in amongst this) ???

    Your responses so far have been very light on details … so it makes very hard to offer help or even recommendations/etc.
    just saying !!!

    but if help is what you truly want … both myself +++ many others can help you.

      • as you personally said in prior comments …
        plenty out there that don't charge any $ fee … YET despite everyone's best efforts as to … trying to HELP you … you personally seem to be in denial.

        How can we offer any supportive advice - if YOU constantly deny your own predicament you are in ?!?!? !!!!

        AS PRIOR advice … what banks (other than CBA) have you already tried !!!
        YOU are yet to personally answer that exact question - (despite being asked multiple times).

        As personally stated - many many other options out there.
        or are you going to call this a TROLL post too ???

        [EDIT] : we are NOT mind readers.
        please do … elaborate as to your OP.

        and with that ..as per what you PERSONALLY said … "i'm not going to waste any more energy on this thread".
        touche.

        • +2

          are you okay buddy. chill out bro

          • +2

            @yellowfever: Sorry mate …
            She has now redacted several of her comments.

            Which makes my comments stand out.

            I never DIRECTLY attacked her nor abused her … For her to suggest such accusations == of course I am going to stand my ground?

            Many many ppl offered supportive advice (including myself).

            IMO this whole thread should now be locked - nothing more constructive can come from it (OP or otherwise).

            • @simplystu: Fair enough. How do you know OP is female. I prefer to keep it open as the responses from OP is quite amusing to read

  • +1

    "If the Australian Goverment or RBA wanted to protect the right to use & obtain cash"

    It's obvious that they don't want to do this.

  • +1

    So after reading through responses and the funny spelling of "choise", lol, you basically want stand in a queue to withdraw $100 notes instead of $50 pineapples, for $0.
    But since CBA have rescinded their $3 fee, what is the issue again?

    • -3

      CBA still charges a fee for all new account holders and wil continue to do so. What has incorrectly appeared in the new (and the impression you also got) is that they will stop doing so. If you read what I posted, it explains what actually happened and ehat CBA decided not to do..

  • +4

    I get it, but if we're going to play the "You shold be able to…" game, we're going to be a long way down a list before we get to this particular matter being the most prescient issue.

    Banks want to make money, in other news grass is green. It does suck they have such policies but the best thing to do is the painful but necessary step of moving your accounts elsewhere, THAT is the only thing they will understand.

    • It’s not even painful, it’s trivial, to move. Move if this absolutely unimportant thing is an issue.

      Although I guess the people that this if an issue for are also the group that will struggle to do other simple things like moving banks.

  • +3

    OP you said so many words but none of them were an argument prosecuting your headline assertion.

    I would find such an argument very interesting but more importantly I think it is a terrible intellectual failing to make a claim with zero willingness to justify it.

    Everything requires justification. Books have been written on the topic of whether murder is good or bad. Bank fees are not exempt from this intellectual endeavour.

  • +2

    If any banks do not charge such a fee please also list them in a reply post. I do not personally need to know but it may be useful to others.

    Probably easier to change banks rather legislate.

    These banks don't charge, but on some transactions on business accounts fees may apply.

    ANZ
    NAB
    WBC (probably BOM, BSA, STG as well)

    • -2

      Can anyone actually recommend a bank these days?

      Wish to change from ComBank since they made zero effort in reclaiming funds following an incedent where a family member was scammed. I managed to freeze about $11K in a crypto currency account. telling them only to deal with ComBank, not deal with anyone claining to be us (as identities compromised). ComBank staff told me I would have just been talking to a scammer myself.

      About those funds 3 months later received an email from ComBank saying they could not recover ANY funds. I contacted the crypto currency company again and arranged funds to be deposited into the new ComBsnk account, without even giving them the new account number. Money was received within 24 hours.

      So what effort did ComBank make to recover any funds? Obviously.none.

      Apparently the crypyo currency co had tried a few times to refund the money (probably to the old account number) but it was bounced back to them. Surely ComBank could have been monitoring any activity in the old account, but obviously did not. Did not ptovide any assistance to the Police investigating the scam either.

      • Can anyone actually recommend a bank these days?

        Based on what requirements?

        I'm with Macquarie at the moment for my everyday banking, CBA for my business banking.

      • +2

        No one is going to refund you cash that you've willingly handed to a scammer. It's the problem of the victim. Similar to digital accounts.

        If an account holder willingly and deliberately hands over funds or details it obviously is no longer the banks responsibility, the victim has compromised their own accounts.

        So what effort did ComBank make to recover any funds? Obviously.none.

        So what effort did you/family member make to avoid a crypto scam? None. Probably jumping at a get rich quick dream rife in the crypto world. With an openness to give up money like that it was just a matter of time before your accounts were compromised.

        On a serious note, I've got an upcoming crypto project I think you would be a perfect candidate for (definitely not a rug pull).

  • ComBank using any excuse to close more branches. Greedy!

    Do Post Office withdrawals attract fees now too?

  • +6

    I don't think it's really in good faith how everyone casually leaves out the part where this relates quite specifically to using a "human" bank teller service.

    Almost all banks provide fee-free withdrawal at a same-network branch (if and where it exists.) Difficult to find exceptions these days, actually. The issue is you are going to have to use the machine.

    We are letting people steamroll this idea that you can't get your money out for free. You almost universally can.

    But people want the human teller for free. Wildly different demand.

    • +3

      You're talking about people that only read the headlines of news articles and then get outraged over nothing because they aren't smart enough to realise the news is not there to help you, it's there to get ad views.

      Those people also vote, unfortunately. Probably why Aus is turning into an unaffordable hole.

      They explained it in the email they sent out which none of these people read:

      Assisted withdrawal fee

      (When you take money out at a branch, post office or by phone)

      $3 per withdrawal

      or $0 if conditions are met:

      you are under the age of 18, or
      you are reliant on over the counter services because of a disability.

  • Crying about nothing, love the internet.

  • +3

    Just use an ATM to withdraw your cash, fee free.

  • +2

    The banks have no obligation to provide a service that only a small fraction of their customers utilise where there are other options available. Government's shouldn't be responsible for regulating everything that may be an inconvenience to some people.

    It's perfectly understandable that the elderly (among others) struggle with technology, but that's not a reason to keep legacy systems available indefinitely.

    • +2

      You'd be surprised the number of people who are totally capable of doing things themselves eg online transactions but choose to waste peoples time on the phone to do it for them. I'll be clear and im not talking about elderly people I am talking about dole bludgers who were born in the 80's and 90's that spend all day on facebook/insta/tiktok watching brainrot shit but cant take 2 seconds to do an application themselves. These people cost everyone millions of dollars a year in customer facing time from staff it's insane.

      Talking from experience dealing with certain group of people in that service role, always on centrelink benefits.

  • crispy $100 notes at a counter and end up with $50 notes from their ATM

    Depending where you live, some branches have ATMs which will dispense $50/$100, instead of $20/$50s At least for CBA there is a little panel indicating this. That is where I get my greens from lol
    (cos even if free, I ain't bothered to line up, plus can get it on weekends/any time)

    • -5

      That is correct, and my CBA branch, used to have an ATM that did that. I only found out when the lady at the counter refused serivce and pointed me to that ATM (it had no sign to indicate that was the case). Now they have only one ATM for cash withdrawals instead of 2 & only dishes out $50 notes. The other 2 are only used for business deposits. Last time I needed $100 notes and limit the number, I tansfered money from CBA to St George and visited the St George branch instead asking for cash at the counter (they have no problem doing so).

      • +2

        Confirmed doing cash business in large quantities (that or you're a crazy that's obsessed with the colour of bank notes, plausible), definitely doing tax dodges which would pay for those fees.

        • -4

          You do realise that you are making a lot of assumptions about a person you do not know on top of making baseless accusations. If that is not a personal attack I do not know what is. But OK - go ahead and pretend that you did not intent to attack anyone and you are engaging in a discussion or even turn it around and accuse me of attacking you as a lot of other certified trolls do and become very sensitive if you call them for what they are based on their posts.

  • +3

    It’s inefficient and a legacy of the past. Move on.

    I would rather they produce better products and offer better rates. The only way that happens is by people voting with their feet.

  • -2

    CBDC, or Central Bank Digital Currency.

    It's the plan all along after all.

    Make it less attractive 'convenient' to go to the banks to get your cash out, since we are heading towards digital currency anyways, all part of the plan.

    No doubt other banks may follow suit eventually, leaving us with little options to get cash out.

    • +1

      “Going to the bank to get cash out” is already incredibly inconvenient, like using cash in general is. Legacy tech, obsolete but still inexplicably beloved by some.

  • should take money bank else where they want.

  • This Miss Information lady sounds hot ngl

  • I dont have a problem with non branch withdrawals… i have a bigger problem with banks restricting how much money you can move or take out each day…

  • +3

    People talk about 'but what about the old folks who cannot use ATMs!'

    Please.

    ATMs have existed in Australia for over forty years. The 80 year old withdrawing cash today was 40 when they could have learned what an ATM is and how to use it. And if they can't handle the new fangled technology, they can still withdraw for free over the counter at a CBA branch.

  • +1

    We get it CBA sucks. Ok. Now move on

  • +1

    Can't wait for you oldies to pass on.

    "wah I don't want to use an ATM"

    Who the hell is so mentally deficient they need a person to withdraw cash? And if you're withdrawing large enough amounts that cannot be serviced by an ATM, the fee is inconsequential.

    • +2

      If someone is mentally deficient with a disability, they can still withdraw cash for free over the counter, that was in the original commonwealth bank email they sent out about the changes

      • +2

        There we go, nothing to worry about then

  • +1

    Don’t care, (profanity) cash

  • Why? It is a private business and cash handling is quite expensive.
    Certainly you should be able to close an account without any fees.
    But why does a business owe you physical service? The banks have been transitioning to online based businesses, physical counter and ATM just serve as billboards to maintain market presence.

    Any bank is free to offer fee free cash handling, if they think they can turn a profit on that business model in competition with credit cards.

  • Why are you talking to us? Go hassle your local MP. Switch banks to one that uses bank@post with no fees

  • The OP should be charged $3 everytime they start another banking thread. They'd be in for $20 or more so far.

  • I've never been charged to pull out cash with ANZ from the branches.

  • -8

    Just a reminder that perhaps a moderator should post every now and then.

    Forums are for discussions and to provide usefull info.

    Forums should not be used to abuse, attack, or in anyway discriminate against others. Discussions should be civilised and on topic.

    Demanding a responce is unreasonable, especialy if the post has every intention to provoke or engage in "off-topic" arguments and personal attacks.

    • +2

      Gonna end up deleting this comment too? 😂

    • Forums are for discussions and to provide (useful) info

      Where have you provided useful info? The forums should also not be used to promote cash payment methods of tax evasion, but you don't really care.

      should not be used to abuse, attack, or in anyway discriminate against others

      You're anon on here, no one sees you as a person but a collection of perspectives and behaviors you have decided to share. Everyone rejecting your whacky position is not a personnel attack or abuse, no one wants to hear your perspectives. You have been rightly rejected, but keep defending your position. This is all on you.

      • -2

        I do not expect anyone to agree with me - I have not objected to anyone expressing a different or view in that matter.
        If you cannot spot the responses that had nothing to do with expressing a view or engaging in a discussion but just an attack or a rude comment or event making remarks about other posts I made (like you did) - what that has to do with anything - and you cannot see that as personal attack or trolling there is nothing more to be said. I will respond politely if necessary but if you abuse me I will not hold back (depending on the level of the abuse - I will mostly ignore)

        If you do not find my posts useful - do not read them or participate - nobody is forcing you.

        But there is no exuse telling me whether I can post or what to post or whether is useful or not - that is cencorship

        Freedom of speech is OK

        And now without any reason you are calling a Tax Evader (interesting)

        Using that right to abuse is NOT

  • +2

    A "right" cannot involve someone else doing something for you.

    • -2

      It's a bank - they deal with money - they have an open door at the branch and on the door it is says open for business -:) dealing with cash has not been abolished yet and it is not a crime to use cash or ask for cash (your cash) from the service desk while such a service still exist. No bank service is free whether you pay extra fees or not.

      One of my points in my post is that some banks do not charge a fee for giving you cash at the counter and some do (CBA being one of them).

      Yes you can use an ATM, yes you can pay via BPay, online transfer, Payid, OSKO, NPP , BECS etc etc. - I did not say you can't or should not.

      I do get cash from an ATM about once a month - I only ever actually used the counter once at CBA as the ATM was broken (so yes they still need to give you cash at the counter if you ask for it). Why do you interpet an expected level of service as demanding to have a right for somene else to do something for you ! What I asked is should they be charging a fee for that service (as CBA does) on top of all the massive profits they are already making. And yes $3 may be nothing to most savers - besides the point. And yes you can avoid the fee by using an ATM when it works - also besides the point.

      I only clarified that CBA still charges a fee, despite news articles implying they no longer do.

      If we all become complacent to any charges that banks or any other service provider starts imposing to maximise their profits, before you know it we will get charged for the air we breath - wait a minute we already are - paying for cleaner sources of energy every day in indirect taxes-:)

      And I did not start or will start a post on that -:) - why do you think credit card providers are either introducing or increasing card fees or reducing the number of tax free days from 55 to 44. It maximises their profit and last years profit margin does not look as good next year unless it has increased (despite being billions of $$$). Before you know it Credit Cards could become as bad as Debit Cards - money straight out of your bank account.

  • -1

    I have used cash weekly for the same thing for the last 20 years.
    Until I got a script last year and I can now use my card and go the pharmacy to buy weed. Haven't needed cash since.

    • Other reasons to use cash (other than buying weed that in some states you can grow your own -:)

      A lot of restaurants give a 5% discount if you pay cash.

      A lot of vendors hit you with a 1-2% surcharge (even if you use a debit card) unless you pay cash - Neither the vendor or the purchaser is a tax evador.

      You are buying items (plants/food) etc. at a Sunday market, where cash is still king.

      Some may never use cash because they grew up using payid, smart apps and online banking only. That is fine. When the internent/banking system goes down & basic essentials (like food) can only be purchased using cash, then it becomes apparent that it is a good idea to always have some cash available, just in case.

      This topic has drifted from a question on whether banks should charge you a fee for counter service (to withdraw cash) to whether cash is relevant.

      For me cash is still relevant - and nobody has the right to tell me to stop using cash or call me a tax evador or a dodgy dealer (for whatever) if I do -:)

      Now if insisted I wanted to use cheques, you can call me out of date -:) I did receive one last year from overseas and hopefully found a bank that will still cash it (and posted the details on that one).

  • Everyone should just withdraw all their cash

  • -2

    Man, people on here are so easily unhinged, some of you sound like you have not actually become mature adults.

    Plus, if you cannot see the bigger picture why banks are slowly removing the abilities to get cash out, you are lost.

    Waiting for the stupid downvotes from trolls who do not care to comment, instead will just downvote like a little troll, haha.

    • You are probably the person at woolies the other day taking their full trolley of groceries through the express lane.

  • DENTAL PLAN!

  • Bank of Crypto

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