Motorola Edge 50 Neo Purchased from Mobileciti Black Friday Deal Arrived Unsealed

doctor strange on 04/12/2024 - 23:08
Last edited 05/12/2024 - 00:26 by 1 other user

Bought Motorola Edge 50 Neo from Mobileciti via eBay. It's says brand new, but when I opened the packing the seal tag has been opened already.

Wonder why do they need to open the seal ?

Should I consider returning it. Has anyone else had a similar experience with Mobileciti.

The broken seal just shatters my peace of mind. Why do they have to break the trust.

Are they installing any malware before handing it out to customers 🤔.

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Comments

  • DashCam AKA Rolts on 04/12/2024 - 23:15
    +2

    Are they installing any malware before handing it out to customers

    O.P.'s username checks out.

  • Mechz on 04/12/2024 - 23:18

    Maybe they just want to make sure it turns on before mailing to you.

  • sl2010 on 04/12/2024 - 23:23

    I bought 2 x Edge 50 Neo from their ebay store @ $350 ea during the sale, both came via express post and both phones were sealed.

  • life is suffering on 04/12/2024 - 23:29

    Return it . Did you record opening ?

  • doctor strange on 04/12/2024 - 23:34

    Yup, recorded video.

  • sl2010 on 05/12/2024 - 00:04

    You mentioned in the Motorola G84 forum that you bought that phone and it was unsealed. And in this forum you bought the Edge 50 Neo that is unsealed?

    From G84 forum
    https://www.ozbargain.com.au/node/880715

    "doctor strange 41 min ago:
    Did anyone get shipped this new phone from Mobileciti, but with seal opened ?? I did."

  • doctor strange on 05/12/2024 - 00:13

    Oops I was supposed to add in the Neo post. Thanks. Let me move it to the other post.

  • doctor strange on 05/12/2024 - 00:29

    Corrected the node to https://www.ozbargain.com.au/node/879162 in the forum topic.

  • Downvoter on 05/12/2024 - 04:22
    -1

    Yep a shop definitely installed malware on your phone. FFS.

  • mskeggs on 05/12/2024 - 06:47

    Mine from Bing Lee hasn't arrived at all yet, so count yourself lucky!

    • DashCam AKA Rolts on 05/12/2024 - 09:28
      +1

      They're installing the malware as soon as they've unsealed it. Be with you soon.

  • jjsnacks on 05/12/2024 - 07:11

    I'll buy it off you if you are unhappy that it's not sealed ;)

  • netjock on 05/12/2024 - 09:13

    it is Hunter Biden's phone?

  • Store RepAHUANG @ Mobileciti on 05/12/2024 - 13:16
    +2

    Hi @doctor strange and All

    Thank you for sharing your concern. We’d like to reassure you that all our products are sold as brand new and factory-sealed. Occasionally, that paper seals may get damaged during transit, and we sincerely apologize for the inconvenience.

    We do not tamper with or open any devices, and we take your trust very seriously. If you’re unhappy with the condition of the product, please contact our Customer Service team ([email protected]) with photos and the serial/IMEI number. We’ll gladly assist with a replacement or refund.

  • Vaston on 17/12/2024 - 20:28

    Be careful with Mobileciti's ability to return stock or refund. I have been going back and forth for months. After taking months to accept and repair a phone, they sent it to the wrong address and somehow that is my fault that I have to wait weeks for them to resolve it with Auspost instead of issuing me a refund so I can get a new phone elsewhere.

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