How to Find out ACL's Take on Lifespan of a Printer

Diesmile on 21/11/2024 - 22:26
Last edited 22/11/2024 - 10:41 by 1 other user

I have seen many forum topics regarding ACL rights on expired warranty products. I would like to know how to find out the accepted life span of a printer according to ACL?

I have 3 Kyocera printers, all with drum or fuser issues. Their costs range from $800-$1000 each. They are about 4 years old and have already passed their 2-year warranty period.

However, their drum life is considered to be over 100000 pages; mine was about 25-40k. I felt that by paying $1000 for a printer, I would expect at least 4-5 years of life.

But when I read ACL, they don't provide an acceptable life span for certain products.

Can anyone point me in the right direction, please?

Thanks.

• 

  mskeggs on 21/11/2024 - 22:36

  +1

  The ACL is deliberately worded as reasonable, there is no list.
  If none of you printers reached the life span of the consumable drum, that might be grounds for arguing they were faulty.
  There is no police for this, you need to argue, and potentially attend NCAT/court to fight for these rights.

  • 

    ihbh on 22/11/2024 - 07:45

    If none of you printers reached the life span of the consumable drum

    … and if you bought them one after the other, that would be the definition of insanity… doing the same thing and expecting a different result.

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  jv on 21/11/2024 - 22:43

  +2

  i would like to know how to find out the accepted life span of a printer according to ACL?

  It is whatever is 'reasonable'.

  It is subjective so will never really ever get enforced.

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  bargaino on 21/11/2024 - 22:46

  $1000 for 40K pages? That's not awful, I reckon.

  When my Brother fuser roller failed, the original part was like $250, but I was able to find a $25 after-market part on eBay.

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  Hybroid on 21/11/2024 - 22:46

  Here's some example guidance from the ACCC: https://consultation.accc.gov.au/compliance-enforcement/cons…

  They deliberately do not call out any specific period examples, it's all down to "reasonableness" which means different things to different people of course.

  Worth noting if you do proceed to claim, make sure you use the 'consumer law guarantee' language, NOT 'warranty'. There's a big difference between the two. You are not eligible for manufacturer's warranty. You may be eligible for consumer guarantee.

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  Diesmile on 21/11/2024 - 23:03

  thanks guys, i will send kyocera an email and see how it goes.

  • 

    ATTS on 23/11/2024 - 21:23

    Please keep us updated

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  stratbargain on 22/11/2024 - 07:43

  +1

  Office use or home use?

  There are quite a few things that could impact it's life. The quality of the paper you're using, the humidity etc. I think you'd be hard pressed getting anything under ACL, but Kyocera might come to the party if you express your concern.

  Think of it like car tyres. They might suggest they are good for 20,000km but if you drive like a demon or on bad roads, or have bad wheel alignment they will last a lot less.

  If it's office use most printer brands do offer a per page managed print service type arrangement which might be preferred. At least then you can more easily work out your monthly cost with no hidden charges. (but chances are it's going to be more expensive than just replacing the fuser every now and then)

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  ihbh on 22/11/2024 - 07:45

  their drum life is considered to be over 100000 pages

  Considered by whom? Did they market it as such?