Fridge Died outside of Warranty, What Are My Options?

cheekymonkey97 on 18/11/2024 - 14:20
Last edited 25/11/2024 - 14:01 by 1 other user

My fridge died over night and we're probably going to have to bin about $200 worth of food now.

We purchased the fridge 4 years ago and it has 2 years warranty. Contacted the manufacturer and asked for options to have it repaired and they said it will be $170 for a service call to diagnose the issue and then parts + labour on top if we decide to go ahead with the fix.

I told them 4 years is not a reasonable lifespan for an $1800 fridge under ACL and the service rep pretty much told me "tough luck, would you like to go ahead and book the service call?". Told them no I don't want to book the service call and that I will get this repaired under warranty for free. I then requested it get escalated to a superior.

Now I'm waiting on a call back and wondering what my options are if they decide to play hard ball.

Update 1: I’ve organised and will pay for the service team to come and have a loot at it this week. Hopefully they can fix it on the spot. I’m considering whether I should pay and fight it or let them fix it, refuse to pay, and then fight the invoice.

Update 2: The fridge has been repaired, turned out to be the AC inverter. I paid about $750 to get it fixed and will now start the game of pursuing a refund. I'm thinking the best way will be to send Haier support an email outlining their obligations under ACL as well as my rights as a cosumer and demanding a full refund within 7 days. If I don't receive a full refund I will lodge a complaint with consumer protection and if that doesn't work then I will be lodging an application with small claims court.

On a side note, I realised looking at my invoice that the fridge didn't even last 4 years. It was technically 3 years and 51 weeks haha

Update 3: I received a response to my email stating that my case was reviewed and approved for a refund. They have requested my bank details which I have submitted. Will update again once I've received the funds and the case has been closed. Thank you all for your support :)

Electrical & Electronics Haier Refrigerator

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Comments

  • capslock janitor on 20/11/2024 - 12:23

    what is the Model btw >?

  • kabammi on 20/11/2024 - 13:27

    My Fisher and Paykel fridge is 25 years old this year. We need a new one because the shelves that hold the milk, etc have just deteriorated and the shelf recess that sits and locks onto a knob on the door, cracked
    so it falls off now. The fridge compressor, seals, fridge & freezer temperatures, are all 100% fine. I could possibly 3d print a new shelf but the dimensions are too large. So, there's 25 years… but you may find it hard to convince a retailer that any other fridge would be expected to run for 25 years. The new one we're eyeing off is considerably bigger, and is a mitsubishi.

    • sam-1966 on 21/11/2024 - 13:47

      You can purchase new shelves from F&P.

  • ihbh on 20/11/2024 - 14:35
    +1

    Please look up survivorship bias before commenting along the lines of my fridge lasted 50 years, etc., hence all fridges should last a minimum of 20 years, etc.

    Given a distribution of fridge lives, the mode might be 7 years (you can think of as average if you don't know stats), and a bee's d*ck amount will last 50 years, 1 year, etc, on the extreme ends of the distribution.

  • JamesLu on 20/11/2024 - 16:58

    Even though the manufacturing warranty is 2 years, compressors have a 10-year warranty. It is unfortunate that it went wrong. .

  • Yttrium on 20/11/2024 - 18:38
    +1

    Update 2: The fridge has been repaired, turned out to be the AC inverter. I paid about $750 to get it fixed and will now start the game of pursuing a refund. I'm thinking the best way will be to send Haier support an email outlining their obligations under ACL as well as my rights as a cosumer and demanding a full refund within 7 days. If I don't receive a full refund I will lodge a complaint with consumer protection and if that doesn't work then I will be lodging an application with small claims court.

    Good on you, the ACL is a huge benefit for us, let us know how it goes

    • CalmLemons on 20/11/2024 - 20:43

      I hope he means a refund for the repair, not the whole fridge.

      He is probably entitled to a refund for the fridge, but he needs to return the fridge…

      • dji1111111 on 21/11/2024 - 12:27
        -1

        Wrong use of word. He should have said reimbursement, not a refund

  • Oz em on 20/11/2024 - 23:23
    +1

    My washing machine had stupid issues. They refunded it in full 3 years out of warranty. It was lg.
    My Panasonic fridge has had a noise issue and was 1 year out of warranty. They sent a new drawer and they gave me the option of repair or replace. I chose repair and it’s been fine since.

    I just send emails very firmly demanding refund in full and stating consumer law.

  • DiLs on 21/11/2024 - 07:32
    +1

    eat the 200$ food now

  • SpendLess on 21/11/2024 - 09:31

    with the amount of hate samsung sometime gets they were great when it came to fixing the fridge that was around 5 yrs old when I had issues. Was prepared to go in with the ACL spiel but didnt have to

  • cheekymonkey97 on 25/11/2024 - 14:01
    +4

    Update 3: I received a response to my email stating that my case was reviewed and approved for a refund. They have requested my bank details which I have submitted. Will update again once I've received the funds and the case has been closed. Thank you all for your support :)

    • snapper17 on 05/12/2024 - 22:45

      any update

      • cheekymonkey97 on 06/12/2024 - 00:53
        +1

        My bad. Yes, I received the funds the day after my 3rd update and the case is now officially closed! :)

  • bin555 on 28/11/2024 - 23:41

    Hi op,

    I have haier fridge as well and pretty much the same. It hasn't died fully yet but the electronics stopped working.

    A. What email did you contact them? We could only get in touch with their online chat.

    B. What are you timelines? How long it took to get response since your second update

    • cheekymonkey97 on 29/11/2024 - 00:33

      A. [email protected]

      B. Timeline was as follows:
      Day 0: Fridge broke
      Day 1: Booked a repair
      Day 2: Fridge repaired
      Day 3: Email sent
      Day 8: Requested my bank details
      Day 10: Money in bank account

      • bin555 on 29/11/2024 - 04:35

        Thanks

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