Fridge Died outside of Warranty, What Are My Options?

cheekymonkey97 on 18/11/2024 - 14:20
Last edited 25/11/2024 - 14:01 by 1 other user

My fridge died over night and we're probably going to have to bin about $200 worth of food now.

We purchased the fridge 4 years ago and it has 2 years warranty. Contacted the manufacturer and asked for options to have it repaired and they said it will be $170 for a service call to diagnose the issue and then parts + labour on top if we decide to go ahead with the fix.

I told them 4 years is not a reasonable lifespan for an $1800 fridge under ACL and the service rep pretty much told me "tough luck, would you like to go ahead and book the service call?". Told them no I don't want to book the service call and that I will get this repaired under warranty for free. I then requested it get escalated to a superior.

Now I'm waiting on a call back and wondering what my options are if they decide to play hard ball.

Update 1: I’ve organised and will pay for the service team to come and have a loot at it this week. Hopefully they can fix it on the spot. I’m considering whether I should pay and fight it or let them fix it, refuse to pay, and then fight the invoice.

Update 2: The fridge has been repaired, turned out to be the AC inverter. I paid about $750 to get it fixed and will now start the game of pursuing a refund. I'm thinking the best way will be to send Haier support an email outlining their obligations under ACL as well as my rights as a cosumer and demanding a full refund within 7 days. If I don't receive a full refund I will lodge a complaint with consumer protection and if that doesn't work then I will be lodging an application with small claims court.

On a side note, I realised looking at my invoice that the fridge didn't even last 4 years. It was technically 3 years and 51 weeks haha

Update 3: I received a response to my email stating that my case was reviewed and approved for a refund. They have requested my bank details which I have submitted. Will update again once I've received the funds and the case has been closed. Thank you all for your support :)

Electrical & Electronics Haier Refrigerator

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Comments

    • cheekymonkey97 on 18/11/2024 - 16:24
      +1

      That’s a fair shout from their point of view. I’ll wait for them to get back to me and take it from there. Worst case scenario I’ll just pay for everything and take them to small claims/ tribunal because we can’t afford to not have a fridge while they screw us around for weeks.

  • apu on 18/11/2024 - 16:44
    +1

    This could mean the difference between brand names (maybe more established brands vs newer brands) - no so much long the product last (but that's a relevant question) but how they want to support you after the warranty ends. Good luck and be interested to see how it goes.

  • valuer on 18/11/2024 - 17:14
    +3

    Chill

    • casho on 20/11/2024 - 15:12

      such a cold comment

  • JimmyF on 18/11/2024 - 17:26
    +1

    Fridge Died outside of Warranty, What Are My Options?

    • Pay for a repair

    • Buy a new fridge

    • Post on ozbargain to complain expecting fridge to magically work again.

    • Call Haier to complain and see what they'll do for you under your ACL rights. But if they are not willing to do much up front, then not much you can do but keep jumping up and down while living without a fridge.

    • cheekymonkey97 on 18/11/2024 - 17:33
      +7

      Giving up is what they depend on. I’ll go a year without my fridge before I call it quits and let them win. I’m a stubborn (profanity).

      • JimmyF on 18/11/2024 - 18:32

        Then you have your answer, fight them! But as I said, you have to choose if you do this without a fridge or not.

      • Edeena on 18/11/2024 - 19:38
        +11

        I've had my $1300 4 years old fridge fixed by LG for free under ACL last year. LG even said I could also claim food spoilage reimbursement but I didn't bother as they required receipts. Expensive appliances over $1000 should last at least 5 years in general. This is why they usually sell you extended warranty for extra 3 years (5 years total including manufacturer's warranty).

        However, you need to keep repeating the consumer guarantees which you think apply for your situation and ask to make a claim under ACL. They will keep saying it's out of warranty, but tell them yes I know that but I'm talking about ACL here not warranty. Also quote what's in the manufacturer's warranty terms on their website if they pretended to not know what you're talking about. They always have that, for example Haier (is that your fridge's brand?) https://www.haier.com.au/help-and-support/warranty-informati…

        This part "This Warranty is an extra benefit and does not affect your legal rights.

        Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. "

        I had the same cooling issue with my fridge last year and everything was free no call out charge, nothing. The issue was not the compressor, it was a faulty control board. The tech replaced that and been working fine since then.

        • Daabido on 19/11/2024 - 07:33
          +1

          I have had the opposite response with LG. They were uninterested shits. You have some dust on the side of your machine - bad maintenance, no ACL for you. Umm, it was your terrible alignment of the lid which led to it catching and rusting, not magic dust.

  • Dlw on 18/11/2024 - 17:32

    Could be the compressor. My 6 yo Lg stopped cooling and it was the compressor. Compressor had a 10 year warranty while everything else was the standard short years.

  • Edeena on 18/11/2024 - 17:40
    +7

    You need to be more specific about the problems and then quoting the related ACL terms. Google your fridge model and see if anyone has the same issue (common manufacturing fault). Can't just say hey my fridge just died, it's only 4 years old, fix under ACL please. Need to show them you know what you're talking about. Be firm and try again with another person if this one won't budge. Contact the social media team if there's one, they are usually easier to talk to.

  • benstella on 18/11/2024 - 17:52
    +2

    My friend's high-end Samsung refrigerator recently malfunctioned, unfortunately, after the standard warranty period had expired. He had purchased an additional year of warranty coverage, bringing the total warranty period to three years.

    Despite paying a call-out fee, the repair technician diagnosed the issue as a faulty cooling system and a malfunctioning ice dispenser. The estimated repair cost, including the call-out fee, was a significant $800, and the repair wouldn't be covered by any warranty. Compressor is the one part that is covered under 10 year warranty.

    After a month of waiting for a response from both JB Hi-Fi and Samsung, he decided to purchase a new refrigerator. The old one is currently sitting in the garage, awaiting a resolution from the respective companies.

    • Yttrium on 20/11/2024 - 19:09
      +1

      get the ACL on to them

  • Hybroid on 18/11/2024 - 17:55
    +3

    Told them no I don't want to book the service call and that I will get this repaired under warranty for free.

    No, you won't. Warranty and guarantee are NOT the same thing. They'll specifically pawn you off if you use 'warranty' since it no longer applies. You should be claiming under consumer guarantee and using that word specifically. Yes it makes a difference.

    • jv on 18/11/2024 - 18:28

      You should be claiming under consumer guarantee

      How ?

    • subroc on 18/11/2024 - 21:38
      +2

      OK, I guess from the downvotes I'm wrong, which I'm happy to accept. Can someone tell me why though?

      • rumblytangara on 18/11/2024 - 23:27
        +5

        Did you read any of this thread at all before posting that? Do you know what people are talking about when they refer to ACL?

      • Assburg on 19/11/2024 - 03:02
        +8

        Consumer products have a statutory guarantee under Australia consumer law (it's set out in a schedule in another act, but that's not relevant unless you want to go and do research, it's law nonetheless.

        In essence, products sold by businesses, to consumers, must come with a guarantee that the product is of good quality. It has nothing to do with the warranty on the product, decided by the company, but allows the court or tribunal to consider all the aspects of a purchase if someone pursues an issue.

        E.g., if I bought a $600 Dyson airwrap with a 2 year warranty, and used it once every week or so for 2.5 years, then it broke… You're out of warranty but you've got a pretty strong case for your guarantee being upheld, because it's in no specific terms.

        • subroc on 19/11/2024 - 09:44
          +3

          That's a brilliant summary. Thank you!

  • HardQuiz on 18/11/2024 - 21:35
    +4

    I hope the OP keeps us updated.

    • cheekymonkey97 on 18/11/2024 - 21:37
      +9

      I am, already added the first update. Will keep adding as things develop.

      • JIMB0 on 19/11/2024 - 05:42
        +2

        If you win at the tribunal make sure to turn to them and say "suffer in your jox".

  • bewade on 18/11/2024 - 22:36
    +2

    My Aussie made Westinghouse is 13 years old, paid $1600 never had a problem.

    • snapper17 on 19/11/2024 - 05:01
      +1

      they dont make them in australia anymore so you dont have much choice anymore.

      • Nugs on 19/11/2024 - 19:02
        +1

        Yup, our 20ish year old Aus built Westinghouse fridge (stored in shed, was still working) replaced by a Thai built Westinghouse fridge. The pigeon pair freezer died, hence replacing both
        .

    • Ryxxi on 20/11/2024 - 11:00

      yeah white goods, tvs should have atleast 10yrears of expectancy.

    • CalmLemons on 20/11/2024 - 20:37

      Yes, tbh it became quite annoying as we all wanted a new fridge.

      Had to wait for in laws westinghouse fridge to die (15 years old) before we got a new fridge because our electrolux one 14 years old just wouldn't die yet.

      I believe 7-8 years is a decent run for a fridge.

      • lainey13 on 21/11/2024 - 21:33

        Haha same, my Electrolux from 2010 still going strong but I really want to upgrade now as its getting too small :( Got my eye on the F&P RF605QDUVX2

  • 42 on 19/11/2024 - 06:59
    +1

    I would call Fair Trading if you're in NSW and ask them your options. A fridge should last more than 4 years.

    • holdenmg on 19/11/2024 - 07:25
      +1

      I had Light Globes last longer…

      • Nugs on 19/11/2024 - 18:57
        +1

        I have underwear that has lasted longer….
        .

  • Daabido on 19/11/2024 - 07:30
    +1

    Turn it off for a day, let the ice melt. Turn it back on. Otherwise pot of boiling water on a towel in the freezer for 20 minutes. Repeat one more time. That should unmelt any ice that is frozen. Works a treat.

    • sareth on 19/11/2024 - 10:56
      +4

      The warranty period is irrelevant. Australian consumer law applies beyond any stated warranty period.

      • MrMoo on 19/11/2024 - 14:49
        -2

        2 years out is too far gone. I'll explain why

        1. The company itself won't honor it regardless of if you threaten to involve the government body in Australia. You are just asking for too much goodwill at this point.
        2. If you do involve the government body that is in charge of this it'll take months and months. The OP Will have to buy a new fridge in the mean time and you don't even know what the result will be. If the result is not in favor of the OP, then OP will need to pay money to get rid of a broken fridge in their home.
        • 2025 on 19/11/2024 - 22:16
          +2

          Do you honestly think it’s reasonable for an almost $2000 fridge to last under 4 years?

          Would you spend $1800 on fridge if you expected it to fail in 4 years? If the salesperson said before the sale that it had a lifespan of under 4 years, would you continue?

          How much would you spend to ensure that it lasted longer than 4 years?

          Luckily, we have another option for remedy besides the manufacturer or the government: the judiciary.

          Complying with legislation is not goodwill, any person or company that chooses to spin their compliance with the laws as “goodwill” is tricking you.

          In that sense, OP is not asking for goodwill, OP is simply asking the company to obey the law.

          If the company fails to refund the repair costs, it will be a court that decides if 4 years out of a $1800 fridge is reasonable, not the manufacturer.

          • MrMoo on 19/11/2024 - 22:32

            @2025: It's not a question of what is reasonable. It's a question of how much time this takes. But I saw in another post OP is willing to go without a fridge for a year so I guess he has time lol.

            I would love an update on this.

            • 2025 on 19/11/2024 - 22:40
              +1

              @MrMoo: lol yeah going without the fridge while everyone fights is a bit of a stretch, the company probably hopes people in a similar situation give up.
              Looks like OP has updated the post and paid for the repair, I too would love an update when it’s all sorted out

              • MrMoo on 20/11/2024 - 11:04

                @2025: That's how the big companies screw you. They just drag it on and it seems like while OP was open to the idea of having no fridge for months on end it was probably said in the heat of rage and his realized it's not a great way to live which is why his paid for the fix.

                I too would like another update to see how the company or consumer protection rules. Hoping for a good result! If OP is successful it just gives us precedent to call upon. Here is hoping for update 3 in a few weeks or months.

        • Ryxxi on 20/11/2024 - 11:05

          if manufacturer decides to not repair for free, op can buy a new one and go to cmall claims court to get the money back. 99% the consumer would win here. He can add compensation for the food as well. It will take time sure, but the is the only way if the company isnt willing to help.

          or op could do nothing and suck it up and these companies will keep ripping people off. Then people keep complaining about cost of living..

          • MrMoo on 20/11/2024 - 11:28

            @Ryxxi: Do you have a whirlpool/reddit/ozbargain post backing this up? I've never heard of the ability to buy a new one and go to small claims court to get the money back if the manufacturer refuses to play ball.

    • TightAl on 19/11/2024 - 14:54
      +1

      Delete your ozbargain account if you think like this lmao.
      ACL, did you even uni?

  • Brick Tamland on 19/11/2024 - 08:13
    -2

    I wouldn’t expect these Chinese junk brands last much longer than warranty period.

  • Drj55 on 19/11/2024 - 08:24

    This is my experience. We have these great consumer laws in Australia, BUT no good legal avenues to peruse the laws. In my opinion it's worse that we feel we are entitled to a certain guarantee of quality but then when we're let down there is no government help to sort it out. Sure if it's a $10k car engine if might be worth pursuing but for a $1k repair it just isn't worth it and the companies/retailers know this. Plus the whole time you fight for your rights you're without the peice of equipment whether it's a TV or an air conditioner etc.

  • Name on 19/11/2024 - 08:52
    +1

    Have you googled the issue?

    My fridge has "died" three times. Each time I've self repaired. It's been clogged drainage tube for the condenser (it wasn't draining and backed up to the condensor which shut off) - easy fix as i just needed to clear out the dust and it started flowing again, a cracked tube inside the back of the fridge for the water dispenser and the last one was the mechanism that senses whether the ice tray is full, it snapped off. I just used some epoxy from bunnings to glue it back together. Fridge is 13 years old.

  • H4nd0 on 19/11/2024 - 09:09
    +1

    Had a similar issue with a Samsung fridge recently. 4 years old. The compressor packed it in and the cooling stopped. Call Good Guys … sorry out of warranty. Called a few local fridge repairs people … it's a Samsung … we don't repair them … a difficult company to deal with. In the end, found a deal via OzB + Appliances Online. Had a new fridge that arvo and they carted the old one away. The good thing in the new fridge sips electricity now so effectively costs 50% to run which works out to be about 1400 kW h per annum = around $400 per year. It will pay for itself inside the warranty period.

    • Molebag on 19/11/2024 - 22:10

      Ive found samsung direct to be really great to deal with when it comes to warranty repair beyond the warranty period. They replaced two of my tv panels that were out of warranty at no cost. Did you call samsung?

  • cunningdrew on 19/11/2024 - 09:17
    -4

    Never had a problem with LG stuff.

    Generally speaking, if your item is 2 years warranty and it's 4 years old…. then you're without a paddle.

  • netjock on 19/11/2024 - 09:19
    +1

    $1800 fridge

    2 year warranty is a red flag. I bought a $500 fridge (400L) and it came with 3 years warranty

  • fozzie on 19/11/2024 - 10:07
    +1

    That's unfortunate Op. Really sucks. I bought an Hisense 6 years ago for just $750 back then and still going strong. You paid much more so they should fix it for you.

  • Tigercjn on 19/11/2024 - 11:16

    It could even be a mouse stopping it working so you need to get the repair person out to repair it, If its a manufacturing problem then take it up with the manufacturer. You need to pay the repair person, its not their fault.
    Just because its failed does not mean its at end of life.

  • dji1111111 on 19/11/2024 - 13:15

    Check if your credit card has extended warranty on purchases made with credit card. Mine offers 2 years extended warranty in addition to the manufacturer warranty.

    If not, i do agree that they should fix this under ACL. 4 years for a fridge costing 1800 is not reasonable.

    • kaizen on 19/11/2024 - 13:35

      100% - this is the way.
      I managed to claim against my credit card for an (funnily enough Haier… washing machine though) that broke.
      Took a few back and forth emails, but they eventually paid for a replacement.

      We'd bought a replacement in the meantime, so having a cash drop into the bank account was a pleasant surprise a few months later…

    • cheekymonkey97 on 19/11/2024 - 17:27

      I churn through cards so unfortunately don't keep them longer than I need to.

      • spaceflight on 21/11/2024 - 09:14

        That's why you don't buy things you might need credit card protection on using a churn card.

  • UFO on 19/11/2024 - 15:14
    +6

    Regardless of warranty terms (which can be and are often unfair), the Tribunal/Small Claims Court would simply ask the following question:

    "Is it reasonable that a consumer who pays $1,800 for a brand new fridge from a well known Australian retailer, expect that their new fridge last longer than two years?"

    The answer to that question is of course YES.

    Whatever the warranty terms state is regardless. Australian Consumer Law is very clear on this point.

    • Brick Tamland on 20/11/2024 - 21:20
      -1

      That’s why there is a 2 year warranty.

  • cheekymonkey97 on 19/11/2024 - 15:37
    +7

    Update 2: The fridge has been repaired, turned out to be the AC inverter. I paid about $750 to get it fixed and will now start the game of pursuing a refund. I'm thinking the best way will be to send Haier support an email outlining their obligations under ACL as well as my rights as a cosumer and demanding a full refund within 7 days. If I don't receive a full refund I will lodge a complaint with consumer protection and if that doesn't work then I will be lodging an application with small claims court.

    On a side note, I realised looking at my invoice that the fridge didn't even last 4 years. It was technically 3 years and 51 weeks haha

    • DingoBlue on 19/11/2024 - 17:21
      +3

      Your ACL beef is actually with The Good Guys, or The Bad Guys as the case may be.

      • cheekymonkey97 on 19/11/2024 - 17:22
        +2

        Good Guys will just end up being the middleman, they're not the ones who will be out of pocket once the whole thing is settled.

        • Brick Tamland on 20/11/2024 - 21:21

          No. The retailer is the one responsible and the one who needs to comply with the ACL. Sometimes it’s easier to go through the manufacturer but that’s because the retailers are so difficult with it. Its ultimately on the retailer to make good.

          • mhz on 21/11/2024 - 15:39

            @Brick Tamland: While it might be the retailed who is ultimately responsible, I have found its easier to cut out the retailer and go straight to the manufacturer, otherwise you are having to battle two lots of people rather than one.

            • Brick Tamland on 21/11/2024 - 15:47

              @mhz: Yep. Ive had success going to the manufacturer with an out of warranty repair fixed under goodwill. But if both are saying no then it’s the retailer in the target sight

  • Frederico Z on 19/11/2024 - 17:24
    +2

    I can only look on in wonder on the old Westinghouse on the back porch serving out its dotage as a beer fridge. We think it is at least 25 years old.

    In the meantime the huge mitsubishi bought five or so years ago has had two warranty service calls and one full replacement. All because of a faulty door.

    Fridges ain't fridges. Anymore….

    • Devastator0 on 19/11/2024 - 20:10
      +3

      Tell me about it mate, I got given this by my grandparents and I use it as my drinks/beer/cold snacks fridge to this day. Absolute tank.

    • Brick Tamland on 20/11/2024 - 21:25

      They don’t make them like they used too.

  • Drakesy on 19/11/2024 - 17:35

    Off $750 for a fridge repair.

    NGL but i probably would've bought something off gumtree rather than fix it.

    • Bruceflix on 20/11/2024 - 15:27
      +2

      Yeah, and get a fridge that someone else is dumping as it has the same problem…

  • Penalty boxer on 19/11/2024 - 18:52
    +1

    Purchased a Westinghouse fridge in 2021 via Appliances Online (made in Thailand) that died this year.

    Unlike the advice here, I decided not to go via the retailer and went straight to the manufacturer.

    Managed to get it replaced by Westinghouse despite being out of warranty. YMMV.

    Electrolux owned brands have been quite good with repairs and breakdowns, so it could be manufacturer dependent.

    • RockyRaccoon on 19/11/2024 - 22:09

      Unlike the advice here, I decided not to go via the retailer and went straight to the manufacturer

      The OP has already done that

      Contacted the manufacturer

      They are the ones who rejected the claim

    • Bruceflix on 20/11/2024 - 15:27
      -1

      Electrolux didn't have breakdowns or need repairs when they were made in Aus

      • CalmLemons on 20/11/2024 - 20:40

        This is very true. But I think they figured out:

        Making fridges that lasted 15+ years meant they weren't making money.
        Aussie wages are high.

        So it's cheaper to make them overseas, have a higher percentage die, and just replace them or have people claim warranty on them.
        The ones that last 7-8 years probably wouldn't bother and buy a new one.
        You still sell 2-3x more fridges over a period of time and make more money with lower wages.

        Welcome to free market capitalism.

      • spaceflight on 21/11/2024 - 09:17
        +1

        Yes they did

  • benderz on 19/11/2024 - 20:49

    4 years is nonsense. You have some pretty good advice so I think you should post an update with the outcome in the next few weeks/months. Good luck.

  • arxis on 19/11/2024 - 23:06
    +1

    Genuine question, how long were you expecting the fridge to last minimum?

    • cheekymonkey97 on 20/11/2024 - 09:46
      +2

      7 years for an entry level brand like Haier. Anything else of higher quality I’d expect bare minimum 10 years.

  • hasher22 on 19/11/2024 - 23:43
    +2

    I always pay for extended warranty for the max years, yes yes, there will always be those people who want to fight the system and quote ACL but the headache and fighting isn't worth it… rather pay $50 - $150 extra for peace of mind that I can just get a replacement or whatever on the spot and hassle free….. no argument, no time wasted with staff members.

    This happened to my parents $4k TV, died in 3.5 years with 2 years warranty. Thank god I told them to get the extra 5 years warranty on-top, went to harvey norman and they replaced it on the spot with an equal value model.

  • ascotno1 on 20/11/2024 - 09:38
    -7

    You bought the fridge knowing full well it had a 2 year warranty. Why complain now after 4 years. The food you lost might be claimable through your house and contents insurance.

    • cheekymonkey97 on 20/11/2024 - 09:47
      +5

      Because we as consumers have rights in Australia. Warranty is most of the time not worth the paper it’s written on.

  • ascotno1 on 20/11/2024 - 10:05
    -5

    My point is that you knew before you bought the fridge about the 2 year warranty. If you wanted a longer warranty you could have bought a fridge that offered a longer warranty.

    • cheekymonkey97 on 20/11/2024 - 10:31
      +1

      Warranty means nothing, we have ACL. I don’t even look at the warranty when I buy something because I know I’m covered under ACL which trumps warranty.

      • dji1111111 on 20/11/2024 - 14:31
        +2

        don't bother. these people are too lazy to even read about the ACL yet they are quick to post publicly acting like they know what they are talking about.
        I've had numerous things replaced/repaired out of warranty after reminding the manufacturer about their obligation under ACL.
        They always play dumb first because most people will just walk away after hearing "sorry, but your warranty expired on XX/XX/XXX and we can't help you"

  • uccoffee on 20/11/2024 - 10:17
    -5

    you gamble on this fridge you lose, you now gamble on complaining to ACL , let us know the odd of winning please :D

    • cheekymonkey97 on 20/11/2024 - 10:37
      +5

      The fact you think I have to complain TO acl says a lot. Learn your rights as a consumer and you won’t have to go through life worrying about warranty and letting large manufacturers step all over you.

      • MrMoo on 20/11/2024 - 11:29
        -3

        You are 2 years out of warranty. What company have you dealt with that just fixed it for you without you having to complain about ACL?

        I would be willing that almost every company on earth would require you to complain about ACL to get something done if you are 2 years out of warranty.

        • cheekymonkey97 on 20/11/2024 - 12:09
          +2

          My comment was more around them thinking ACL is the governing body you complain to, which it's not, so it's an indicator of them not knowing their rights as a consumer. Regardless, we all know the answer to your question is zero companies.

          • MrMoo on 20/11/2024 - 13:21

            @cheekymonkey97: Lol well I hope he didn't think ACL was a governing body. It's pretty much in the name.

            Yer, I think every company has guidelines for the call centers / customer support centers to just flat out reject out of warranty repairs. I always have to start quoting ACL to get them to change their tune.

      • dji1111111 on 20/11/2024 - 14:27

        It's a standard fare here OP.
        The majority of population is either lazy or too dumb to know their rights or be able to exercise these rights.
        When they are in that situation, the easiest path is to ridicule someone for exercising their given right.

        • cheekymonkey97 on 20/11/2024 - 18:12

          You see it all the time on Facebook groups. They love hitting you with the “it’s a business, they’re just trying to make money”. I can’t help but laugh in their face and then get kicked out of the group by the mods that also boot lick large companies.

  • Ryxxi on 20/11/2024 - 10:54
    +2

    2 years for a $1800 fridge is bs. should last 10 years min. You can aslo do a charge back. Take them to small courts. You could have also charge them for the time they refused to repair it.

    Just ask chat gpt….

    This fridge will prolly die again if it didnt even last 4 years. You should ask for a full refund on the fridge and the repair because they refused to fix it for free and there is no guarantee they will fix it again for free.

    • skanr on 20/11/2024 - 22:59

      yeah my exact thoughts, 10 years is more like it.

    • spaceflight on 21/11/2024 - 09:18

      You can aslo do a charge back.

      Not on a purchase that's years old

  • fgfash on 20/11/2024 - 11:15

    Yep totally.. pay $1800 for an overpriced chinese fridge… could have chosen LG, Samsung.. but nah had to get Haier..
    I am chinese and I would avoid any chinese brands at all costs…

    • cheekymonkey97 on 20/11/2024 - 11:25
      +1

      We didn’t have much of a choice unfortunately, it was one of two fridges that fit the gap at our house and the other one was over $4.5k… the next best options left a 15+cm gap on either side which obviously isn’t aesthetically acceptable.

      • lainey13 on 20/11/2024 - 19:46

        Not aesthetic maybe but a great place to stuff your plastic bags and put magnets ;)

    • ihfree on 20/11/2024 - 11:52
      -1

      #internalisedracism

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