The ad states: "Trade in your old TV & Save $350! Use Code TRADE350 in the cart"
Update: I spoke to my local store, they applied the discount over the phone, took $100 deposit and will deliver tomorrow. And also threw in free delivery and a slight discount on top $2580 delivered.
In regards to the old unit, store rep said there are no requirements. They said they would collect the old unit, but also said, they don't care about the unit. I suggested I would rather donate it and the store rep said to paraphrase 'Don't worry about it the old TV, you keep it and do what you want with it. We just do this to get people into new electronics;'
Had the same issue last weekend. Went to click and collect online and spoke to chat who suggested calling our local store. We did and were told you must bring in your old tv (didn’t state if it had to be working or not though)
Decided to get online to JB chat and got the tv we wanted for A LOT cheaper than what Hardly Normal were offering. If the tv is elsewhere I suggest price matching between JB or Good Guys