Beware of Tangerine Moving House Service

Lcaesar311 on 07/11/2024 - 18:30
Last edited 10/11/2024 - 10:41 by 1 other user

I am currently with Tangerine 25/10 NBN.

After moving to my new house, I used their moving house link on 14th October. Everything went smoothly until I received a new bill. Tangerine bills on the 5th of each month, and I had already paid up to the 5th of November for my previous address. However, the latest bill is for the period from 14th October to 5th December at my new address. I contacted them via chat support, and they informed me that the previous connection was cancelled, so there would be no refund for that, and I would need to pay for the new connection starting from 14th October. As a result, I am being charged again from 14th October to 5th November.

Update

I was planning to file a complaint with the TIO, but the TIO website advised me to first submit a formal written complaint to the service provider. I sent an email detailing the situation, including information about the overlapping billing period and chat support records, asking them to reconsider the case. As a result, they agreed to waive the charges for the overlapping period.

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Comments

  • pjetson on 07/11/2024 - 18:47
    +3

    Lodge a complaint with the TIO.

    • caesar311 on 07/11/2024 - 19:44

      I will check it. Thanks

  • danred on 07/11/2024 - 19:38
    +1

    Had a similar experience and it wasn't even moving house, I just upgraded my plan.

    They 'activated' the new plan but didn't switch me to the new plan so had 2 plans activated at the same time for a while. I was charged for both plans during this period.

    I switched Telcos and didn't pay because they refused to correct the overcharges and now their debt collection calls me on the weekly :)

    • caesar311 on 07/11/2024 - 19:44

      That's unbelievable. You're trying to pay them, but they just don't seem to want any customers.

  • katrodiyar on 07/11/2024 - 22:33
    +1

    Same experience. I moved from Tengerine to MORE(sister company of Tengerine) they activated my service 3 days before my choosen activation date and charged me for 3 days prorata base even though they are same company.

  • jlogic on 07/11/2024 - 22:44
    +3

    I just go without Internet for a few days when moving companies.

    Not worth the headaches… every company is trying to bleed you dry. If not by not following your request but with stupid rules such as prorata, its a subscription so no refunds etc, or switching from 30 days to 28 days. Not one company deserves the benefit of the doubt.

  • lunchbox99 on 08/11/2024 - 08:29
    +1

    I would cancel any plan with the out of principle and go to TIO. I would never stay with a dodgy provider.

    • caesar311 on 08/11/2024 - 09:34

      That's exactly what I'll do, but they’ll continue billing me until next month. Even if I cancel now, I'm still obligated to pay for the current billing period. So, I’m stuck with them for another month.

      • brifog on 08/11/2024 - 13:13
        +1

        Just send them an email threatening to make a TIO complaint and they'll likely let it go. Did this with superloop and their 30 day notice period crap.

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