JB Hi-Fi $99 Plan Stuck in Provisioning. App Shows 'order in Progress'

skamalpreet on 06/11/2024 - 19:25
Last edited 06/11/2024 - 19:49

HI,

As per the title. I picked up the Pixel 9 Pro on the $99 JB Hi-Fi Plan yesterday. Everything went through smoothly with the JB rep suggesting the plan will show up in the JB Mobile app in few minutes.

I came back home with the new phone. However, the Order is still showing 'In Progress' and when I called up the store today, the JB Rep said it is showing 'In provisioning' and he has raised a ticket with Telstra.

It is a new connection and not a port of an existing number.

Any ideas / thoughts on what is happening?

Mobile SIM Only Mobile Plan

Related Stores

JB Hi-Fi
JB Hi-Fi

Comments

  • elgrande on 06/11/2024 - 20:14

    The real question is, what is the maximum voucher fee?

  • star-ggg on 06/11/2024 - 22:52

    Have you spoken to Telstra? Maybe you can even avoid the cancellation fee if you haven't technically been provisioned onto the plan yet.

  • JIMB0 on 07/11/2024 - 04:46

    when I called up the store today

    Sounds like it's working fine.

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