How to Talk to ShopBack Customer Service?

Lleaf2006 on 18/10/2024 - 10:28

I am feeling extremely frustrated. I submitted cash out request on Shopback 3 weeks ago. The status keeps saying 'processing'. It has been way passed their estimated date when I should receive the cash out. What makes it worse is that I am unable to find any phone number to call, and can only talk to an AI assistant, who just keeps direct me to their FAQ page!!!

How am I supposed to get my cash out issues sorted now? Any Shopback representative on OzBargain please respond! The lack of customer service is just shocking!!!

General Discussion

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ShopBack AU
ShopBack AU
Third-Party

Comments

  • pharkurnell on 18/10/2024 - 10:52
    +1

    Member Since
    32 min ago

  • Nalar on 18/10/2024 - 10:55
    +1

    The newbie has a point, cant seem to find how to follow up a rejected claim.

  • Fredfloresjr on 18/10/2024 - 10:55
    -4

    Please send me your bank details so I can confirm your account

  • Pixus on 18/10/2024 - 11:12
    +2

    Good luck. Their customer service is the worst. Been 4 months since I lodged a missing cashback claim and all I've been getting is the same copy paste email every 1-2 weeks that "Our team is actively investigating your concern. We understand the importance of resolving this matter for you, and we're working diligently to find a solution."

  • Jimothy Wongingtons on 18/10/2024 - 11:41
    +2

    im so surprised people still use shopback

    • leaf2006 on 18/10/2024 - 16:02

      What do you use instead?

      • Jimothy Wongingtons on 18/10/2024 - 16:34
        +1

        TopCashback

        At least there’s a rep here you can contact

  • loulou1 on 18/10/2024 - 14:53
    +1

    Go to their Facebook page, once you complain on there they appear to be responsive

    • nocure on 18/10/2024 - 15:16

      Such a shame we have to go to those lengths just for help, the old gyb rep was so helpful.

    • PrinceOfWhales on 18/10/2024 - 15:53
      +2

      And make sure your complaint is on a public post. Pm will be ignored.

  • Store Repgotyourback @ ShopBack AU on 21/10/2024 - 13:14

    Sorry about the Cashback delay @leaf2006. DM me and I'll look into it.

  • katsubabe on 27/12/2024 - 19:29

    My husband and I are experiencing similar issues with incorrect cashback amounts. Tickets submitted but ShopBack has never got back to me. Only received generic email replies confirming the tickets. Can you assist as well?

  • Splashtash on 01/01/2025 - 09:54

    Made orders back at end of Sept - most tracked at 0$ - i followed up with rep, took ages but they finally readjusted it and cashbacks looked normal. Said store should confirm by 3rd december. Nothing. I waited a week then reached out and got response about 2 weeks later stating they would follow up. I wasnt worried. This morning I woke up and all the amounts except the first order i did went to $0.00. I am fuming

  • katsubabe on 09/01/2025 - 23:24
    +2

    I raised this with NSW Fair Trading and finally ShopBack has sorted this out. If you have encountered similar issues, I suggest you contact Fair Trading and stop shopping with ShopBack.

    • boshek on 05/02/2025 - 06:54

      How did you go about this? What was the process?

      I'm having issues with a cashback claim been scratched to zero without reason. Shopback initially said I'll get a response by 31 January but I've heard nothing.

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