How to Talk to ShopBack Customer Service?

Lleaf2006 on 18/10/2024 - 10:28

I am feeling extremely frustrated. I submitted cash out request on Shopback 3 weeks ago. The status keeps saying 'processing'. It has been way passed their estimated date when I should receive the cash out. What makes it worse is that I am unable to find any phone number to call, and can only talk to an AI assistant, who just keeps direct me to their FAQ page!!!

How am I supposed to get my cash out issues sorted now? Any Shopback representative on OzBargain please respond! The lack of customer service is just shocking!!!

General Discussion

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Comments

  • pharkurnell on 18/10/2024 - 10:52
    +1

    Member Since
    32 min ago

  • Nalar on 18/10/2024 - 10:55
    +1

    The newbie has a point, cant seem to find how to follow up a rejected claim.

  • Fredfloresjr on 18/10/2024 - 10:55
    -4

    Please send me your bank details so I can confirm your account

  • Pixus on 18/10/2024 - 11:12
    +2

    Good luck. Their customer service is the worst. Been 4 months since I lodged a missing cashback claim and all I've been getting is the same copy paste email every 1-2 weeks that "Our team is actively investigating your concern. We understand the importance of resolving this matter for you, and we're working diligently to find a solution."

  • Jimothy Wongingtons on 18/10/2024 - 11:41
    +2

    im so surprised people still use shopback

    • leaf2006 on 18/10/2024 - 16:02

      What do you use instead?

      • Jimothy Wongingtons on 18/10/2024 - 16:34
        +1

        TopCashback

        At least there’s a rep here you can contact

  • loulou1 on 18/10/2024 - 14:53
    +1

    Go to their Facebook page, once you complain on there they appear to be responsive

    • nocure on 18/10/2024 - 15:16

      Such a shame we have to go to those lengths just for help, the old gyb rep was so helpful.

    • PrinceOfWhales on 18/10/2024 - 15:53
      +2

      And make sure your complaint is on a public post. Pm will be ignored.

  • Store Repgotyourback @ ShopBack AU on 21/10/2024 - 13:14

    Sorry about the Cashback delay @leaf2006. DM me and I'll look into it.

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